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 Meeting Icebreakers Providing Exceptional Service in Government This important program illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules. In addition to the vignettes that take place in office settings with actual service "windows," the scenario of our forlorn friend stuck on the side of the road with his stalled auto also demonstrates the need for good government customer service. When a County Works truck comes along, our "customer" thinks he's saved. But this government worker only lets our friend know he's blocking the road and should move immediately, without offering assistance. There's nothing quite so powerful as viewing circumstances from the other person's perspective. This is the true value of The Other Side of the Window: Providing Exceptional Service in Government. Program Contents: A 13 minute VHS or DVD including Meeting Opener, Closer and Discussion segments, Leader's Guide, 10 Reminder Cards
 3rd Edition This updated version features vignettes in a variety of industries - manufacturing, white-collar business, healthcare, government and education, and contains many more "how-to" applications than the original. Develop useful strategies for moving through the three stages of workplace change (Endings, the Neutral Zone and Beginnings) including:
The workplace vignettes provide a realistic look at the types of changes we experience at work, and the steps we can take to help manage our response to those changes. Program Contents: A 18 minute VHS or DVD of the main program with the meeting opener, Jump!, and 5 Booster Shot video clips, Leader's Guide, PowerPoint presentation on CD-ROM, 10 Participant Workbooks, 10 Reminder Cards.
 Format: Three-Ring Binder In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization. Each exercise highlights a specific aspect of collaboration, such as:
With each exercise, you’ll get everything you need to bring it to life—including a purpose, description, time to allot, presentation tips and debriefing statement.
This training favorite asks the simple question: If we shrunk the earth’s population to a village of precisely 100 people, with all existing ratios remaining the same, what would it look like? In three minutes, this program statistically approximates what that village would be like. These dramatic figures make the need for both tolerance and understanding glaringly apparent. KEY LEARNING POINTS
Program Includes: A 3 minute DVD or VHS, Reproducible Village of 100 Activity Sheet, Facilitator’s Guide and PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Change is a wonderful short program to help embrace and understand change in the workplace and in life. A great way to start introducing ideas about change and how it can be beneficial and inspiring. Life's Lessons works with YOU to fit your individual training needs. For the first time, you determine how to present these unique programs.
Includes: 3 Minute DVD (includes Full program with music and narration, Music only (no narration) & Continuous play options.
 Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Customer Service presents common and not-so-common conventional wisdom about the basics of customer service. Help your organization remember the basics and embrace a positive attitude about assisting each other and others! Life's Lessons works with YOU to fit your individual training needs. For the first time, you determine how to present these unique programs.
Includes: 3 Minute DVD (includes Full program with music and narration, Music only (no narration) & Continuous play options.
 Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace! This unique approach is a must-have for any organization looking for a synergistic and comprehensive way to explore communication, diversity, conflict-management and teamwork! Also included: DOING OUR PART: This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing. A short but comprehensive and powerful tool, DOING OUR PART teaches us about communication, teamwork, problem-solving, and productivity. This unique and visually arresting program emphasizes the personal responsibility we all share for creating a unified and respectful workplace. A LOOK INSIDE OURSELVES: A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point for both personal introspection and serious discussion. Beautiful and uplifting, A LOOK INSIDE OURSELVES opens the door to productive discussions about our individual contributions and responsibilities—in the workplace and in life. Key Learning Points
Program Includes: Let's Get Together 22 Minute DVD, Valuing Our Workplace (two DVDs), Facilitator's guide, Reproducible Particpant Materials & PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Anyway you look at it, Unlocking Conflict! is your master key to workplace harmony! Key Learning Points
Includes: 3 minute DVD or VHS Video
 Time to tackle stress around your workplace? Then look no further! In this fast-paced and entertaining meeting opener, 20 helpful Stress Tacklers! are presented to assist anyone in managing day-to-day stress. Informative and fun, Stress Tacklers! is a great way to learn how to take control of the stress in the workplace. Key Learning Points:
Includes: 3 minute DVD or VHS Video
 Meeting Opener What a great way to start any meeting! Or any day, for that matter! Activating Attitude!, a 4-minute meeting opener, sets the tone and stage for employees and managers alike to approach the workday (and any issues that may arise) with a positive attitude and a smile. Health, productivity and happiness are all affected by one’s attitude at work, and this vibrant and charming new meeting opener addresses all these issues. Using bright and energetic animations, exciting music and thought-provoking messages, Activating Attitude! is sure to get you and your audience off to a great start, no matter what the meeting is about! Key Learning Points:
Includes: 3 minute DVD or VHS Video
 Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Leadership inspires us all to let out the leader inside! Motivational and educational, this program helps us all see the leaders we can be, and how we can help others to do their absolute best in any organization Life's Lessons works with YOU to fit your individual training needs. For the first time, you determine how to present these unique programs. Program Includes: A 3 minute DVD or VHS Video, (includes Full program with music and narration, Music only (no narration) & Continuous play options.
 Meeting Opener! Opening Lines: Understanding Respect is a four minute meeting opener/closer that introduces fundamental and important concepts for promoting respect, diversity and inclusion in the workplace. Colorful, elegant and driven by up-tempo and inspiring music, Understanding Respect is the perfect way to open or close a meeting about the importance of respect. Companion DVD to core program: As Simple As Respect Includes: A 4 minute DVD or VHS video.
 Roy Bailey /2003 Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives:
Activities Provide complete coverage of the four stages of counseling:
Format: 296 Pages / 3-ring binder
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
 New Release - 2007
The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more. The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:
Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer. The benefits
Program includes: DVD (28mins), DVD extras (10mins), Course leader's guide with fully resource training program, Group training workbook, Self-study workbook, PowerPoint presentation slides. All materials is customisable and provided on disc Also available for online training, learn more!
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Business Training Media, Inc.TM
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