So much of hiring is about taking chances, but that doesn’t mean you have to put your entire operation in jeopardy. Even if there are no incidents or lawsuits, a bad hire lowers the overall quality of your workforce. Properly vetting a job applicant can save you a lot of costly trouble later on. People aren’t always truthful on their resumes or in interviews, so it’s important to have measures in place that allow you to suss out the truth. Background and reference checks, coupled with asking the right questions in the interview, can help you make informed hiring decisions and keep your company safe.
Viewers of this HR video will learn:
What to look for on application forms, and why it's a bad idea to rely on resumes alone.
Five powerful interview questions that will identify applicants who have something they're trying to hide.
Why you need to check references every time—even when you can't get many details from former employers.
What kinds of background checks you should consider, and how to stay within legal guidelines if you make them.
How to keep the costs of safe hiring practices low, and what things you can do yourself with very little added time or effort.
Includes Free Study Guide / Additional Study Guides $11.95 / Duration: 23 Minutes
Safe Hiring: How You Can Avoid Bad Hires - DVD $149.99[Add to Cart]
Safe Hiring: How You Can Avoid Bad Hires Study Guide $11.95[Add to Cart]
Get Hired! How to Ace the Interview - DVD
Get Hired! How to Ace the Interview will teach interviewees how to be confident and prepared with the knowledge of key interviewing skills presented in this program. The key learning topics focus on teaching job applicants how to develop a profile of their personal characteristics and career skills to help them be better communicators during an interview.
Applicants will also learn how to develop skill/benefit statements and SHARE examples, which are both key elements of a successful interview. Basically, it's the interviewee who applies these techniques the best... who will Get Hired!
How-To Training Points:
How to develop a profile of your skills
How to develop a realistic, honest description of both the technical skills and performance skills important to the job in question
How to identify someone inside or outside the target organization who can help sway a hiring decision in your favor
How to use skill/benefit statements to help present a positive, capable image
How to use the SHARE model to develop effective responses to questions
How to successfully answer difficult or strange questions
How to employ a general interviewing strategy that will fit any interviewer's method of interviewing
Includes: 28 minute DVD or VHS video and leader's guide
Get Hired! How to Ace the Interview - DVD $695.00[Add to Cart]
Get Hired! How to Ace the Interview - DVD Rental $295.00[Add to Cart]
The ability to hire the right person for the job--any job--is one of a manager's most valuable skills--but it's also one of the least understood! In Hiring the Best!, take part in a fictional but funny TV talk show and be guided, step-by-step, through the process of a highly successful interview:
Interview for Success: A Half-Day Competency-Based Workshop
Competency-based interviewing techniques will give your company a strategic focus by allowing hiring managers to integrate job-specific, future-oriented competencies into their interviews. This workshop teaches participants to identify key competencies (characteristics that differentiate outstanding performers from average performers in a given job) and build those competencies into their hiring and selection process in order to attain this strategic focus.
Interviewing for competencies follows a structured format which this workshop takes you through step-by-step-the interviewer builds a customized interview format for each individual position based on the duties and responsibilities of the position and identifies the critical skills needed to perform these duties and responsibilities at a superior performance level.
Unlike other competency-based interviewing workshops, Interview for Success uses personality measures based on the results of a Big 5 Personality Assessment in conjunction with competency-based interviewing and ties the two factors together to assess areas, such as technical acumen and behavioral tendencies.
Video role-plays effectively model behavioral interviewing practices and provide learners with a structured format to recognize and critique, good and bad approaches.
With a series of Job Aids for each step, as well as a database of competencies, behaviors, and more than 300 effective behavioral interviewing questions provided on CD-ROM, this easy-to-use tool enables the hiring manager or human resources professional to expertly build a competency-based interview.
Interview for Success: A Half-Day Competency-Based Workshop $399.99[Add to Cart]
Interview for Success: Participant Workbook $69.99[Add to Cart]
25 Role Plays for Interview Training - (3 ring binder)
Training Objectives
Provide opportunities for individuals to try out new skills without cost to either the organization or the individual
Provide training in areas that can only be developed by practice
Obtain feedback from observers to aid personal development
Enable participants to test their skills in a variety of real-life situations
Enable participants to practice in a risk-free environment
Select role-plays to develop skills in each of the five main interview types:
Selection
Discipline
Appraisal
Separation
Counseling
Time Guidelines
Each role play takes between 11/2 and 2 hours.
25 Role Plays for Interview Training - (3 ring binder) $99.99[Add to Cart]
What to Do about Personnel Problems in [Your State] on CD-ROM
Binder / Newsletter
Get the solutions to personnel problems in YOUR state with this outstanding state-specific resource. This product covers over 100 key personnel areas--indexed by HR topic and includes two monthly newsletters. Free updates 6 times per year.
This human resource management reference is a comprehensive tool for solving HR issues and ensuring compliance with state and federal employment law.
Get clear, straightforward answers surrounding the federal and state human resource laws that apply to your organization--find out what they mean and how to comply.
You won't find another resource with such a comprehensive collection of state human resource laws along with expert analysis of labor law issues.
Our customers find this human resource development tool absolutely essential in keeping up with ever-changing HR regulations.
You get sample personnel forms, personnel policies, and human resource articles designed to make compliance and training easier for you!
Note:This program is available for all 50 states. Please select your specific state when placing the order online.
What to Do about Personnel Problems in [Your State] on CD-ROM $399.00[Add to Cart]
More Than a Gut Feeling III (Manufacturing Version) - DVD
Thousands of interviewers worldwide have hired top-calibre employees through Dr. Paul Green's ever-reliable behavioral approach. His time-honored method explains how to uncover the best indicator of prospective employees' future work behavior.
Using all of the proven More Than A Gut Feeling techniques, gain confidence and assurance that you're hiring the best candidate for the job! With special focus on the manufacturing sector, the program covers:
Planning a logical, structured interview
Using interviewing techniques for interviewer control
Making selection decisions based on facts not on gut feeling
Recognizing illegal interview questions
Includes: 25 minute DVD, closed captioned, English
More Than a Gut Feeling III (Manufacturing Version) - DVD $945.00[Add to Cart]
Complete Hell Series - DVD
Featuring John Cleese
This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers.
Bosses From Hell!
There’s an art to being a good boss, but some people have yet to learn the right skills. Some typical examples will raise a smile in this collection of clips from videos such as Can you spare a moment?, The helping hand, The best of motives, Where there’s a will and I’d like a word with you. Free Preview
Colleagues From Hell!
You can rarely choose who you work with, and there are some characters that are a nightmare to deal with day-to-day. They’re typified in these clips in From ‘No’ to ‘yes’, Talking to the team, The paper chase, Straight talking and other programs. Free Preview
Communicators From Hell!
Some people just don’t know how to communicate at work, and need a helpful push through training to get the skills right. This amusing video really gets the message across.
Free Preview
Customer service from Hell!
What can go wrong when you don’t have the right service skills? These amusing clips show the types of gaffes that can be avoided. Free Preview
Customers from Hell!
Difficult, demanding and down-right dangerous customers crop up in this collection of light-hearted clips.
Free Preview
Employees From Hell!
Being a manager can feel like the hardest job in the world, especially when you’re dealing with Employees from Hell! This collection comes from titles including The dreaded appraisal, Managing problem people and Oh what the hell. Free Preview
Interviewers From Hell!
A light-hearted 10-minute look at interview gaffes and nightmares, featuring clips from classic John Cleese programs. Suitable as an ice-breaker, meeting break or to reinforce key interview skills learning points. Free Preview
Public Services from Hell!
Dealing with the public is a responsible position - but the service from some of those in authority leaves a lot to be desired in this selection of blunders.
Salespeople from Hell!
A collection of clips from award-winning Video Arts titles that confirm your worst fears about the sort of salespeople that give you hell. Free Preview
Teams from Hell!
A light-hearted look at what happens when teams aren't performing up to expectations, featuring clips from Talking To The Team, Meetings, Bloody Meetings and From 'No' To 'Yes'Free Preview
The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
More Than a Gut Feeling III (Service & Hospitality Version) - DVD
With employee turnover rates as high as 60 percent in the service and hospitality industry, your organization may be losing thousands of dollars each year. Whether you work in a hotel, motel, casino, restaurant, food service or retail environment- to name just a few -you need good, quality employees who are a perfect match for their jobs.
Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.
This highly-acclaimed interviewing system has helped thousands of interviewers guide the job applicant in sharing their past experiences. This system is based on the premise that an applicant's past behavior is the best indicator of future performance.
Key Learning Points
How to plan a logical, structured interview that includes pre-planned interview questions
How to recognize the importance of developing an interview plan based on thorough knowledge of the job
How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
How to use interviewing techniques that allow for interviewer control
How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
How to recognize why some questions cannot be legally asked in the interview process
Includes: 32 minute DVD or video. Available in English, Spanish and Portuguese. The DVD version includes all three language versions on the same DVD
More Than a Gut Feeling III (Service & Hospitality Version) - DVD $945.00[Add to Cart]
Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.
This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.
Key Learning Points:
Generational context is not about age, but common experiences.
Acknowledge your team's expectations, not just your own.
Different is neither right nor wrong, just different.
Age-ism is the death of any coaching strategy.
Generational understanding does not take the place of concern for the individual.
Different generations care about different approaches to the same problem.
Technology is not universal - assess your team members' affinity level before making communication assumptions.
Program includes:
Program One - Defining Four Generations in the Workplace - 18 Minutes
Program Two - How to Deal with the Four Generations - 16 Minutes
Program includes: 2-program DVD; CD Support Package with 32-page Facilitator's Guide, 30-Page Participant Guide, Participative Exercises and PowerPoint Presentation. All support materials customizable and reproducible.
This program uses humour to explain the steps that should be taken by a manager or team leader to ensure that their employees facing bad news accept the decision with as little damage as possible to morale.
Three sections highlight how to prepare for the interview, cope with the reaction, and face up to responsibilities.
The benefits
Suitable for general interviewing and management skills courses
Specific learning points for three important interviews
Programme includes: DVD(27 mins), Briefcase booklet and
Discussion guide
This is Going to Hurt me More than it Hurts You - DVD $999.00[Add to Cart]
Diversity in the Workplace: PowerPoint Training Meeting Kit
More than ever, successful organizations need employees with different backgrounds, beliefs, needs, lifestyles and physical abilities. Failure to work together can destroy productivity and expose your organization to expensive lawsuits, discrimination claims and affirmative action problems.
Use this program to help all employees develop skills to work better with all types of co-workers and customers.
Developed in conjunction with BLR's illustrated Diversity training booklet, this coordinated kit includes 20 copies of the booklet, 30 PPT slides, trainer/speaker notes, quiz and completion certificate. (Additional booklets available at discount price)
Diversity in the Workplace: PowerPoint Training Meeting Kit $299.99[Add to Cart]
Best Practices in Compensation & Benefits Newsletter
Discover how companies nationwide are finding and keeping the best employees with this essential monthly newsletter. You'll follow the trends what's working and what's not in companies administering compensation and benefits programs across the country. An essential benchmarking tool.
Stay on top of the latest developments and follow the trends of employee compensation and benefits practices in this country's largest and smallest companies.
With this insightful newsletter, you'll get a look into what other companies have tried--what's worked for them and what hasn't.
Your own "think tank," brought to you each month, discusses the pros and cons of administering an employee compensation and benefits plan.
Best Practices in Compensation & Benefits Newsletter $299.99[Add to Cart]
This course is also available for online training, see details below.
Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility: the right to a fair appraisal of job performance starts with the actual job description itself. This program discusses protection from legal problems, how to conduct an appraisal, the interview format and goal setting.
Documenting evaluations
Communicating performance expectations
Employee involvement in the evaluation process
Program Includes: A 30 minute DVD or video, references books and comprehensive leader's guide.
Online Training Pricing Option:
$5.00 per user
One year access to this program
Minimum order: $745.00
Please contact us by email if you have 250 users or more for special pricing options.
*Prices subject to change without notice
Legal and Effective Performance Appraisals - DVD $845.00[Add to Cart]
Legal and Effective Performance Appraisals - DVD Rental $295.00[Add to Cart]
Legal and Effective Performance Appraisals (Online Course) $5.00[Add to Cart]
Effective Supervisor Training Repros - Binder
Now it's easy to help your supervisors achieve top levels of competence and productivity with these pre-written training sessions on topics ranging from team building to time management. You get 25 ready-to-use training sessions. Free quarterly updates.
This program provides everything you need to conduct effective training for your supervisors on key topics such as Motivation...Performance Appraisals...Effective Communication...and much more.
You pick the topic, make enough copies to hand out to each supervisor, and begin the training. It's quick. It's easy. And it works.
Effective Supervisor Training Repros - Binder $299.99[Add to Cart]
It's All About Respect: Avoid Discrimination in Your Workplace PowerPoint Kit
Don't let Prejudice disrupt your company!
We're not supposed to talk about certain sensitive subjects on the job--race, religion, sex, age, physical appearance, physical limitations and ethnicity. But in the 21st century almost every workplace has a diverse workforce so the risk of narrow mindedness can occur.
It's your responsibility to be certain your workplace is free of prejudice and is in compliance with regulations under the Civil Rights Act, Equal Pay Act, Age Discrimination in Employment Act and the Americans with Disabilities Act. Talking about respect is the way you can make sure it exists in your workplace.
With this Booklet/PowerPoint kit your employees will get facts in friendly terms. Topics covered:
Why we need respect in the workplace
Where does respect come from
It's the LAW
Types of discrimination
How to avoid discrimination & display respect
It's All About Respect: Avoid Discrimination in Your Workplace PowerPoint Kit $99.99[Add to Cart]
A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge. In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated. A "must see" for all supervisors and managers in your organization.
How to verbally counsel an employee
Issuing a written warning
Placing an employee on suspension
Terminating an employee
Added features and benefits of DVD training include:
English and Spanish versions – many also include Portuguese
A customizable PowerPoint™ presentation
Informative training points and bonus material for refresher or training talks
Video-enriched training organized by learning objectives that facilitates discussion
A printable Leader's Guide
Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards
Length: 23 minutes
Legal and Effective Progressive Discipline - DVD $645.00[Add to Cart]
Legal and Effective Progressive Discipline - DVD Rental $295.00[Add to Cart]
Preventing Discrimination in the Workplace PowerPoint Kit
Created specifically with the new "Preventing Discrimination in the Workplace" booklet, this PowerPoint kit gives you an out of the box training class that is completely done for you.
Explains to all employees the zero tolerance policy concerning all forms of discrimination-sexual, religious, race, age, disability, or national origin. You get 20 employee booklets and a voucher to purchase unlimited copies at an additional 10% savings off the regular discount booklet price. This product can also help to ensure that your company is in compliance with title VII, EPA, and ADEA.
Kit includes a 30 slide PPT presentation
Comprehensive speaker notes
Certificate form that you can customize, print, and personalize with your company's specific requirements.
Preventing Discrimination in the Workplace PowerPoint Kit $299.99[Add to Cart]
Preventing Discrimination in the Workplace (25 Pack of Handbooks) $49.99[Add to Cart]
How to Write an Affirmative Action Plan
Manual & Newsletter
This product saves time and money by showing how to develop a sound affirmative action program before you get into hot water. It's a comprehensive manual and monthly newsletter to help keep you up-to-date.
Overview
Develop the affirmative action plan you need with our award-winning Affirmative Action Plan program.
This comprehensive affirmative action plan program contains everything you need to successfully develop your own plan. The comprehensive materials help employers comply with discrimination laws and develop a diverse workforce.
Includes sample plans, checklists, form letters, policies, and training information.
Program consists of a comprehensive guide book, monthly newsletter and bi-annual supplements to help you implement affirmative action in the workplace.
How to Write an Affirmative Action Plan $399.99[Add to Cart]
Respect in the Workplace: Avoiding Discrimination - DVD
To prevent discrimination, you have to understand the sinister psychology behind it. This program defines discrimination, outlines how its subtle and not-so-subtle forms can destroy relationships and explains how pre-judgment, mistaken assumptions and fear spread malice can lead to damaged camaraderie, lower production and high employee turnover.
Disabilities
Sexual orientation
Stereotypes
Racial discrimination
Added features and benefits of DVD training include:
A customizable PowerPoint™ presentation
Informative training points and bonus material for refresher or training talk
Length: 24 minutes
Respect in the Workplace: Avoiding Discrimination - DVD $799.00[Add to Cart]
Respect in the Workplace: Avoiding Discrimination - Preview $0.00[Add to Cart]
Respect in the Workplace: Avoiding Discrimination - DVD Rental $295.00[Add to Cart]
In An Instant (Vol.1,2,3,4 DVD Set)
Best-Seller!
You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.
Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations.
The series offers methods you can put to work immediately to help turn those problems into positive business opportunities!
Presented on four tapes with five solutions each, the series looks at the following business situations:
Volume 1:
How to deal with the individual who is always late
How to respond to someone with poor hygiene (and have them improve)
How to deal with an employee who has a substance abuse problem
It's not my job-- How to develop individuals as team players
How to discipline effectively
Volume 2:
How to be an effective time-manager
How to sell effectively
How to hire effective people
How to terminate an unproductive employee
How to run an effective meeting
Volume 3:
How to give feedback
How to get a commitment for action
How to be an effective motivator
How to help people be effective decision makers
How to help your people manage stress effectively
Volume 4:
How to delegate effectively
How to deal with conflicting employees
How to strengthen interpersonal impact
How to deal with procrastination
How to deal with closed-mindedness
In An Instant (Vol.1,2,3,4 DVD Set) $399.99[Add to Cart]
The Supervisor Toolkit - DVD
Released - 2006
Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.
The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Hiring and Building Your Team
Planning, Prioritizing, and Delegating Tasks
Coaching and Training
Motivating, Encouraging and Giving Positive Feedback
Building Trust and Showing Respect
Handling Conflict
Performance Appraisals
Discipline and Giving Constructive Feedback
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
The Supervisor Toolkit - DVD Preview $0.00[Add to Cart]
The Supervisor Toolkit - CD-Rom Preview $0.00[Add to Cart]
Audio Click 'n Training - Reducing Turnover and Increasing Retention PowerPoint
This movie-like version of the PowerPoint® presentation with audio makes it easy to deliver staff management training. There are no laws that require you to train supervisors to help reduce turnover and increase employee retention. However, it is wise to do so because when your supervisors understand the impact of turnover and are well prepared with effective retention strategies, there’s a better chance that you can reduce your organization’s turnover rate and retain valuable employees who might other¬wise be lured away by competitors.
Although a certain amount of turnover is to be expected and is even desirable, high levels of turnover can undermine the success of your organization. When the training is completed, trainees will be able to:
Identify the costs of excessive turnover
Calculate and analyze your department’s turnover rate
Determine causes of turnover among your employees
Understand what your employees want from their jobs
Develop an effective turnover reduction strategy
This time-saving program includes everything you need:
An audio presentation
a movie-like version of the PowerPoint® presentation with audio included for out-of-the box classroom training.
A fully prepared PowerPoint® presentation fully researched and expertly designed meetings on this key topic.
Reproducible handouts print and photocopy the handouts to reinforce the training.
Interactive exercises gain involvement with exercises to increase comprehension.
Quizzes test your employees’ knowledge.
Completion certificate tangible recognition of successful completion of training
Trainer’s guide
helps identify key training issues for this topic and useful training tips.
Audio Click 'n Training - Reducing Turnover and Increasing Retention PowerPoint $149.99[Add to Cart]
Managing an HR Department of One - Binder Version
This practical human resources handbook for the solo practitioner gives you the guidance and tools to run your HR department effectively and efficiently. Whether you're the person new to HR or an HR manager in a solo environment, it will help you perform your HR function with the best of the them.
Includes how to align HR with your company's goals, build credibility and influence, understand HR ethics, cope with management expectations, learn effective staffing strategies, and use HR metrics to prove your contributions.
Practical chapters show you how to get big HR performance with a limited staff:
Align HR's goals with the company objectives
Keys to building credibility and influence
Overview of compliance, federal and state issues, and best practices
The strategic HR planning process
Training for organizational excellence
Prewritten forms, policies, and HR checklists
Managing an HR Department of One - Binder Version $299.99[Add to Cart]
HR Audit Checklists
2010 Edition!
Uncover potential HR compliance problems before they arise, while making certain each policy is current and provides the best information for your company.
HR audit topics addressed include: How to conduct a self-audit, Affirmative action laws, EEO, Discrimination, Workplace harassment, Termination, Communication, Salary and pay, Discipline, Safety, Health and security, Retirement and pension, Benefits-including 2010 HealthCare Reform, managing flexible work schedules, telecommunting, electronic monitoring, workplace violence. Plus much more.
Each checklist makes reviewing HR policies quick and productive:
Step-by-step checklists ensure your organization's policies and practices are legal and safe.
Topic overviews give you the background you need to be sure of your compliance with employment laws.
Samples Forms included employee evaluation, job analysis interview, interview comments, and more.
Major Topics Covered:
Human resource policies-now includes Telecommuting
