Business Case Studies

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The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' gender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS.

Length: 36 minutes

A 5 Video or DVD Program Library Set

The Covey Leadership Library consists of the following video programs:

I Know Just What You Mean! - This workshop explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication. (Length: 20 minutes)

Leading By Example - Powerful, principle-centered video learning workshop that illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. (Length: 20 minutes)

Mauritius - In this documentary, participants learn guiding principles designed to turn individual viewpoints into lasting organizational cohesiveness. Mauritius offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity. (20 minutes)

Max and Max - This program is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness. (20 minutes)

Tearing Down Walls - This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. Help people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. (20 minutes) Program Contents: 5 Program DVDs or Video set and 5 Participant Guides for each title.

• Covey Leadership Library - DVD $2,995.00 [Add to Cart]
• Covey Leadership Library - DVD Rental $995.00 [Add to Cart]

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes

• Summary of the case
• Discussion questions which evoke thought and analysis
• Suggested solutions to the problems presented

• Improve participant's listening skills
• Empower employees to negotiate
• solutions fairly
• Provide opportunities for participants to practice new skills in a supportive environment
• Illustrate the skills needed to respond productively to complex issues

• Performance appraisal
• Managing effectively
• Sexual harassment/discrimination
• Managing disruptive employees
• Coaching/counseling employees
• Hiring the right person

400 page 3 ring binder

• 50 Case Studies For Management and Supervisory Training $159.99 [Add to Cart]

Ready-to-Use PowerPoint™ Training Stops Sexual Harassment

Sexual Harassment Toolkit. This comprehensive resource provides everything you need to avoid the embarrassing, expensive lawsuits that have damaged so many American companies recently.

You get a customizable, fully-prepared presentation in PowerPoint that has been carefully researched, so you don't have to re-create the wheel. Extremely flexible, it is designed to accommodate either employees or managers/supervisors. HR editors and attorneys explain definitions and types of sexual harassment, as well as critical issues such as how to handle a complaint, enforce policies and prevent incidents.

The complete sexual harassment training program also includes sample policies, training notices, trainee workbook, speaker's notes, handouts, employee quizzes, a completion certificate for training documentation, and regulatory information.

Use this this training package to increase employee awareness, sensitivity, and encourage employees to bring problems to your attention before they become costly legal claims!

The Sexual Harassment Toolkit includes:

• Case studies and real-life scenarios that illustrate key sexual harassment points
• Full-color customizable training presentations Policies, reproducible handouts, quizzes, and training certificates
• Sample sexual harassment policies, incident report and training evaluation form
• Training acknowledgement form
• Simple explanations of applicable statutes and regulations
• EEOC guidance and fact sheet

Free Online Preview

This course is also available for online training, see details below.

Leaders of Character: Leadership the West Point Way takes us into some of this country foremost organizations, including Proctor & Gamble, the FBI, Penguin Publishing, and the Peoples Health Center, where we see West Point graduates putting their skills to the test. These are people who, like all of us, combat time and resource pressures, yet practice daily the principles of leading with character, heading top-notch teams, uplifting entire organizations.

Includes: VHS video or DVD, Leaders Guide, 10 Participant Workbooks, 10 Reminder Cards and PowerPoint Presentation on CD-ROM

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

This is part of the The Covey Leadership Library

What can organizations learn from a small island 1,200 miles off the coast of Africa? View this inspirational program and find out.

Mauritius is a nation with five distinct societies, four major religions and nine spoken languages, yet it is a model of cohesiveness. In documentary style, viewers are shown how the people of Mauritius learned to replace "mine" with "ours" and change their mindset from "now" to "the future" by recognizing the inherent power of diversity.

Included in the presentation is an introduction and summarizing insights from Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Institute and best-selling author of The 7 Habits of Highly Effective People.

Trainers will be able to apply this film in training on: leveraging diversity, optimizing teams, and improving interpersonal and problem-solving skills.

Program Contents A 20 minute VHS or DVD, 5 Leader's Guide/Workbook combos

This is part of The Covey Leadership Library

Meet Max, a recent college graduate, full of talent and ideas. And meet Max, a purebred Golden Retriever, eager to do his master's bidding. What do these two have in common? Mr. Harold -- a shortsighted manager who uses the same control style of leadership with both man and dog. An approach that inevitably leads to cynicism and frustration. An approach that disempowers.

This workshop is about empowerment. It's designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.

Included is an introduction and summarizing insights by Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Center and best-selling author of The 7 Habits of Highly Effective People

Trainers will be able to apply this film in training for empowerment, team building, leadership skills, stress management and customer service.

Program Contents: A 20 minute VHS or DVD, 5 Participant Guides

Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs. The series breaks new ground, shifting the paradigm in ways that will surprise even the most seasoned leader. For instance:

A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It's a story of how one man's unselfish character is providing direction for young unemployed men in Uganda. (11 minutes)

Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. Unable to write, he wanders the streets and finds the character he needs to once again take pen in hand. This heartwarming story (and its surprise ending!) will help your leaders rediscover the passion from which breakthroughs and innovations arise.(14 minutes)

A Better Way offers a new approach to the concept of 'win-win.' It's an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation. (15 minutes)

Law of the Harvest provides an enlightening look at the true meaning of 'reaping what you sow.' Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation(7 minutes).

Throughout this series the lesson is clear: there is plenty in this world for everyone if we work with integrity, respect and cooperation. Each is an excellent stand-alone program; used together, they comprise a comprehensive multi-session training program.

program contents:DVD or Video, 4 programs (A Grander Goal, Journey to Discovery, A Better Way and Law of the Harvest), Leader's Guide and Participant's Workbook

Shows employees how all types of discrimination can and should be avoided in the workplace.

This video demonstrates some of the common discrimination problems using dramatized case studies. It shows that it may be wrong to treat everybody as if they are the same, because people are individuals. It may be equally as wrong to treat them as different, either because of stereotypes or by judging one aspect of their persona, such as age and race.

Features and applications:

• Case studies with/without commentary, and flexible written materials
• Sensitive treatment of a problem issue for all staff members
• Wide-ranging problems treated in a sensible, practical way Includes: 45 minute DVD or VHS Video, Course Leader's Guide, 6 Overhead Transparencies, and Quick Guide
  • Fair's Fair - DVD $795.00 [Add to Cart]

Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.

This innovative video highlights five important concepts of great significance to our life at work:

• Open inquiry
• Accepting responsibility for making a decision
• Equality of team members as participants in the process
• Value of conflict in uncovering ideas and new information
• The essential role of diversity in making effective decisions

The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups.

Length: 22 minutes, includes Leader's Guide.

In step by step detail, this exciting video shows how three vastly different organizations have successfully implemented Dr. Wheatley's concepts within their teams. Looking at these diverse organizations, viewers will find many practical applications on how to analyze their own work roles in new and more productive ways.

All three organizations focus on three areas - or domains- that have enabled them to become more adaptive and responsive: opening the flow of Information in the work environment; forming Relationships that maximize informational flow and organizational performance; and using their awareness of the organization's Vision or identity to guide, influence, and support organizational decision making and behavior.

Participants will learn:

• what it means to be part of a learning organization
• the importance of the effective exchange and utilization of information
• mapping organizational vision and values onto even simple tasks

Program Contents: A 23 minute VHS or DVD, Leader's Guide

• Lessons From the New Workplace - DVD $795.00 [Add to Cart]
• Lessons From the New Workplace - DVD Rental $275.00 [Add to Cart]

Recognizing that the status quo was riskier than radical change, Mary Cranston spearheaded the merger of two 125-year-old law firms that were historic market leaders in their respective birthplaces: San Francisco and New York. In response to new technology and a climate of deregulation, their corporate clients were going global and they had to do the same. Cranston explains how the merger of Pillsbury Madison & Sutro with Winthrop Stimson Putnam & Roberts allowed them to become an international force in their industry virtually overnight. $129.99 [Add to Cart]

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Using examples from the high profile computer games industry, this program provides students with an introduction to the principles and practices of marketing.

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In a business environment of fast-moving markets, global supply chains, and dynamic technologies, executing strategy is becoming increasingly difficult. How do you aim for a target that is constantly shifting—while standing on a platform that is constantly destabilized? Professor Levitt provides the answer: plan in detail only as far out as you can see; keep questioning your assumptions about your markets, resources, and competitors; and revise your rolling plan frequently as you track and resolve changing issues.

Program Highlights

• Strategic planning requires measurable near-term objectives to ensure the right projects are executed well.
• Successful execution, in turn, demands responsiveness to a continually changing environment.
• The alignment of strategy and execution is an ongoing discipline of analytic engagement and agility.

Dr. Levitt emphasizes the critical importance of aligning your organization’s structure and culture with your strategy. He describes business failures caused by product value differentiation in conflict with core organizational strengths, leading companies to invest heavily in projects that did not meet the demands of the marketplace or became outdated before they could be released.

Duration:53 minutes (2008)

Professor Levitt serves as Director of Stanford's Collaboratory for Research on Global Projects and as Academic Director of the award-winning Stanford Advanced Project Management executive program.

• Executing Your Strategy: How to Break It Down and Get It Done- DVD $129.99 [Add to Cart]

Managing Change in Large Organizations