Webinar

Nothing saps productivity and morale more than workplace turf wars. Oftentimes the origins of these battles can be traced directly to the inability of workers to communicate with each other—and today this is especially true when it comes to older and younger workers. All too easily, generational conflicts can escalate into all-out turf wars when the old won’t adapt new ways and the young won’t pay their dues.

Understanding what drives each generation is the first step in bridging this generational divide. When employees understand how different personalities and styles can work together in a more harmonious, team-centered environment, productivity will increase and morale will improve. Coaching employees to be helpful, not hurtful, and flexible, not rigid, gets your workers thinking and acting like a team.

Join us on July 28 for an in-depth webinar—learn from our seasoned presenter what it takes to build intergenerational communications at your workplace. Bring along your managers, supervisors, coaches, and mentors to let them hear firsthand how to communicate across generations and bring your organization to peak performance!

You and your colleagues will learn:

• The definition of “Generation Tension” and how to alleviate its drag on productivity
• Key attitudes typically assigned to the GenX, GenY, and Boomer Generations
• How to communicate effectively across generations
• How to perform an on-site assessment to identify generational communication gaps
• 10 Keys for working with older and younger generations that streamline communications and foster a team-centered work environment
• How personality assessment tools can help you to identify the different types of workers you have and how to work with their strengths and limitations

Phyllis Davis is the president of Executive Mentoring and Coaching, Inc., based in San Diego, California. Davis teaches the finer points of business vital to a company’s success, focusing on the importance of creating trust and personal accountability in American business today.

Davis has spoken before such groups as City National Bank, Global Ethics Conference, UCLA Alumni Association, QWest, E!Network, UCLA Alumni Association, City Club on Bunker Hill in Los Angeles, Los Angeles County’s Personnel Director’s Committee, Century City, California Bar Association, City Club of Washington, D.C., American Society of Industrial Security, Pyramid Club in Philadelphia, Sabre, and many more. She believes in putting the human touch back into business and works with a number of organizations on improving their intracompany communications.

Approved for Recertification Credit

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI), in the subfield of strategic management. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

How Do Webinars Work?

A webinar is remarkably cost-effective and convenient. You participate from your office, using a regular telephone and a computer with an Internet connection. You have no travel costs and no out-of-office time.

Plus, for one low price, you can get as many people in your office to participate as you can fit around a speakerphone and a computer screen.

Because the conference is live, you can ask the speakers questions - either on the phone or via the webinar interface.

You will receive access instructions via e-mail three days before the event and the morning of the event. Your conference materials will be included in these emails for you to view, print, and download prior to the event. They are also available on the webinar interface when you log in.