New Releases!

Have you noticed how employees get engaged faster and learn better when the training process is fun? Now, with this facilitator-friendly handbook, you can inject play you’re your training to accomplish a variety of learning objectives and make learning fun and memorable.

Work/Play contains 36 varied and versatile activities that cover a wide range of training themes and can be conducted indoors and outdoors. Some activities are play in the sense of games of joy and physical exercise. Others are play in the sense of games like chess.

These activities are ideal for training focused on team building, group problem solving, leadership, communication, decision making, creativity and a multitude of other critical topics.

You can quickly find just the right game – when you need it – because the collection is organized into three easy-reference parts:

• Icebreakers, energizers and closing activities
• Scenario-based activities
• General activities for multiple objectives

Each activity contains all the step-by-step directions you need to conduct the experience – including directions and reproducible handouts. You’ll find activities for groups as small as 5 and as large as 200 or more.

The titles reflect how creative the activities are, ranging from Beam Us Down, Scotty! to Leap Frog to Belly High. Most of the activities are either brand new or have been uniquely adapted. So they are fresh and you won’t find them being used anywhere else.

Dr. Consalvo is the director of a consulting firm that specializes in training trainers and taking humor seriously in the workplace. He has pioneered research into the role of humor in management problem-solving groups.

322 Pages

  Release - 2009

Free Online Preview

 Will your employees make the right decision? 

• An employee receives a gift from a company that your organization is negotiating a contract with.
• A fellow worker asked to punch the time card of a colleague who is running late.
• Another employee is asked to reveal confidential information for the sake of profit and expediency.

What would they do? We all face ethical decisions in the workplace, and in many cases the answer isn't black or white. Ethics: The L.O.G.I.C. of Right, will help your employees make the legal and ethical decision - no matter how difficult.

Protect your organization from the cost of unethical behavior - devastating lawsuits, negative publicity, wasted time, loss of money, and low employee morale.

Length: 22 minutes 

The 5 Waves of Trust is a power-packed DVD containing eight separate video segments. The series is based on the premise that there are various layers of trust to which today's leaders must be attuned: Self Trust, Relationship Trust, Organizational Trust, Market Trust and Societal Trust. Each of the videos is designed to build awareness and spark discussion in one or more of these areas.

Content:

• chaptered DVD
• 24 page Discussion Guide, as a PDF on the disc, with suggestions on how to use the videos together or independently, and reproducible participant worksheets.

Free Online Preview

Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? This diversity program, Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications of disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop.

The program opens with an unhappy ending – the resignation of a frustrated employee. We then explore the workplace responsible for creating this situation. The program’s host engages and challenges the viewer with his strange perspective on our insensitive behaviors. He walks us through several examples of micro-inequities that could easily be avoided and then shares the key concepts for creating an inclusive and productive work environment: Put a stop to the disrespectful little “paper cuts” co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace with Drop by Drop.

Key Learning Points:

• CONSIDER: Listen, empathize, and follow the “platinum rule” by treating others as they’d like to be treated.
• RESPECT: Show regard for all races, religions, cultures and ages and value the talents each person brings to the workplace.
• LEARN: Be open to information about different cultures, customs and perspectives of your co-workers. Learn to communicate with kindness and clarity.

Includes: A 19 minute DVD (English and Spanish versions – many also include Portuguese), comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Drop by Drop Handbook

Free Online Preview

Customer service is an art as well as a science. Skills can be taught, but the right attitude is even more meaningful. This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

Format: DVD
Duration: 6 Minutes 

Contains 150 reproducible, insightful short pieces on a wide range of management issues and training topics. Includes a CD-ROM to give you added flexibility to copy clips to your PC for printing, and even allows you to distribute clips via e-mail.

Release - 2009

The world's most successful teams and organizations have one thing in common.

Clarity

In these groups, everyone knows and can articulate what they do, the direction in which they're moving and what the culture is really all about.

• Effective Talent Management - Organizations recruit for and hire people whose values are in line with those of the organization and who will fit into the culture.
• Productivity Improvement - Clarity of purpose and direction prevents a lot of wasted time and energy. Leaders and employees can walk away from opportunities/offerings that don't support what the organization is really trying to accomplish. Decision making and goal setting are streamlined because everyone is working from the same understanding about what is important.
• Increased Employee Engagement - People buy-in more easily when they are clear about what their organization stands for, where it is headed and how their role plays a part in the overall plan.
• Improved Sales and Customer Loyalty - Clear messaging leads to a stronger brand. Consistency in messaging increases customer trust and loyalty.

The essence of a brand lies in its consistency. This timely program gives much needed help to those who have been searching for an effective way to align the organization around a clear message despite ever-changing conditions. 

Content:

A new series of customer service scenarios, designed for today’s high-efficiency, money-saving training needs.

Service Impact!™ is a new series of training videos created by Service Strategies Corp., one of the top training, certification and consulting companies. You’ll benefit from Service Strategies’ decades of hands-on experience and expertise. Featuring engaging, lifelike scenarios and TV-quality production, training will be enjoyable – and highly effective.

The Service Impact!™ series is highly versatile, designed to be used for meeting openers, training, and more! And with a feature-packed facilitators guide on CD-ROM, you’ll have all the tools you need to make training easy – and successful. Priced for today’s streamlined budgets, you’ll enjoy all these benefits while saving 60% off the typical price of a training program.

• Broadcast-quality DVD
• Filmed in HD with professional cast and crew

• Facilitators guide on CD-ROM
  • Facilitator’s Guide
  • Activities
  • Discussion Questions
  • Student Worksheet
  • PowerPoint file
  • Pre and Post-Training Assessment

Also available for online training - learn more!

For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil. In this scenario-based sequel to the best-seller Mixing Four Generations in the Workplace, Cam Marston helps supervisors and managers learn the techniques needed to handle cross-generational communications problems, avoid conflict, and maximize performance.

This program will teach you how to "Gen-Flex" or move into another generation's comfort zone. Do you remember the golden rule, "Do unto others as you would have them do unto you?" The golden rule would be great if we were all the same generation. But because people are different they need to be treated differently. This is the basis for what we call Gen-Flexing, operating in another generation's world. Treat them as they want to be treated. Gen-Flex out your comfort zone into theirs.

Learning Objectives

By the end of this program, participants will be able to:

• Describe the characteristics, attitudes, and values of each generation
• Identify specific actions a manager can take to coach, motivate, and get results from each generation
• Determine how your management approach may need to change when coaching, managing and retaining employees of different generations
• Discover ways to Gen-Flex™ in order to solve generational problems in the workplace

DVD includes:

Program One - Learning How to Gen-Flex - 21 Minutes
Program Two - Solving Five Difficult Problems - 14 Minutes

Program includes: 2-program DVD, CD with Facilitator's Guide, Participant Guide, and customizable PowerPoint Presentation that can be printed and used as a handout.

Free Online Preview

The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect! The Americans with Disabilities Act now has been clarified and significantly expanded. As a result, many more people will fall under the coverage of this important law. This is good news to many people, but it raises some concerns for supervisors and managers. This program will cover the fundamentals of the original A.D.A. and explain the changes that are now in effect because of the new Act. Managers and supervisors will get answers to the following:

• Who is covered under the new A.D.A.A.A.?
• How has the definition of "disability" been clarified?
• What are "major life activities"?
• How are the needed "reasonable accommodations" determined?
• How should disabilities be handled during job interviews?
• What are "essential functions" in a job description?

Length: 16 minutes

For the first time, we have as many as five different generations together in the workplace.  

Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. By learning about life experiences, values, and ideas of all five generations, participants gain a better understanding of their coworkers as it relates to their own experience and behavior.  For example, learn what our newest generation, Generation 9/11, and our oldest, the Traditionals, have in common. Both managers and employees will gain insight and learn simple dos and don'ts when dealing with coworkers of different generations. All five generations discuss their own generational traits and that of their coworkers. Learn to communicate better, deal with change, increase productivity, and develop a more respectful workplace. Please Respect My Generation! 5 Generations at Work integrates respect and unity at work for people at all stages of life.  

 Key Learning Points: 

• Learn how each generation is identified and defined.
• Explore which traits are commonly associated with each generation and how that impacts the workplace.
• Gain a better understanding of how generational stereotypes, both good and bad, can be as disrespectful as cultural and ethnic ones.
• Discover how miscommunication between generations can be avoided.
• Understand the importance of respect and unity in the workplace for people of all ages.

A strong workplace safety program will boost productivity and your employee's morale. BLR's Essential Safety Policies is an authoritative source of guidance and information to which managers and supervisors can turn not only in situations where the "right" course of action is unclear, but also in cases where they are tempted to act on memory or instinct.

With a policy manual to point the way, company managers and supervisors will be able to act swiftly and consistently.

The following policies are included:

Customer Favorite!

As the American workforce continues to reflect our increasingly diverse population, organizations must make diversity more than a buzzword or a recruiting tactic. The best way to attract and keep high-quality employees and create a cooperative, creative, productive work environment is to effectively manage your diverse workforce. This new Click 'n Train PowerPoint® presentation helps supervisors and managers teach employees about diversity - why it is important, how it works and what they can do to contribute to the organization’s diversity program.

Diversity for all Employees includes:

• A fully prepared PowerPoint® presentation -Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate -Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints -Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises -Involving exercises gain buy-in and increase comprehension
• Trainer's outlines - Useful background and tips save you hours of preparation time

Who said learning can't be fun?

Use this book to reduce accidents, save lives and money, improve morale and productivity – all benefits of a solid safety program. Whether its crossword puzzles, word searches, or shared pairs, you can learn about safety and have fun doing it.

Enliven your safety program while reinforcing solid safety principles. Safety Puzzles for Healthcare and Health Services has the information you’re looking for in an easy to use format.

You will find over 50 puzzles, word scrambles, and other games there is sure to be a game that fits the needs of everyone - from the new employee to the master craftsman.

When you complete the games, you will learn some of the specific Healthcare safety requirements that will enable you to be in compliance with regulations. Plus, there are "safety nuggets" that pin-point the critical issues of each safety topic.

Whether you complete this book cover-to-cover or select sections to assist you in your safety training programs or meetings, you will find this book to be a learning tool like no other.

It's unique!

It's fun!

Let the learning begin!

DuPont™ Energy Efficiency: Energy Smart is part one of the DuPont™ Energy Efficiency 16-part training series featuring DuPont owner-operator content.

The course helps promote general energy awareness in all organizations and includes specific tips to help deliver quick energy savings.

Course objectives include:

• Define energy management
• Understand the business case for energy management
• Create an energy management plan
• Identify ways to improve energy efficiency
• Describe the best practices of energy efficient organizations.

Energy Smart comes with a leader's guide and 10 employee handbooks.

Training content is "chapterized," or organized by learning objectives to:

• Help with course navigation
• Enable training administrators to cover specific training points and conduct refresher training
• Facilitate classroom discussion.

Who said learning can't be fun?

Use this book to reduce accidents, save lives and money, improve morale and productivity – all benefits of a solid safety program. Whether its crossword puzzles, word searches, or shared pairs, you can learn about safety and have fun doing it.

Enliven your safety program while reinforcing solid safety principles. Safety Puzzles for OSHA's Top Ten Violations has the information you’re looking for in an easy to use format.

You will find over 50 puzzles, word scrambles, and other games there is sure to be a game that fits the needs of everyone - from the new employee to the master craftsman.

When you complete the games, you will learn some of the specific OSHA requirements that will enable you to be in compliance with OSHA’s regulations. Plus, there are "safety nuggets" that pin-point the critical issues of each safety topic.

Whether you complete this book cover-to-cover or select sections to assist you in your safety training programs or meetings, you will find this book to be a learning tool like no other.

It's unique!

It's fun!

Let the learning begin!

What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone -- from the top down -- must demonstrate personal responsibility and integrity.

Designed specifically for government training, the 9 categories in this Toolkit, containing a total of 35 video clips, will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results. It only includes clips that are set in a government agency or take place in a "generic work environment" that could be a government facility.

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

In these categories, the clips can be used to make the following points:

~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

Program Includes

• Chaptered video clips on DVD
• Chaptered video clips on CD-ROM for importing into powerpoint presentations
• Leader's Guide PDF on the CD-ROM
• Flash Tutorial and Instructions on how to import video clips into a PowerPoint Presentation on the CD-ROM

• Accountability Toolkit (Government Version) - DVD $695.00 [Add to Cart]

Free Online Preview

Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren’t enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they’re in a position to solve problems and possibly even make someone’s day a little bit brighter.

Duration: 21 Minutes

Released - 2009

Free Online Preview

This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help. Taken together, these principles address individual, interpersonal and systemic factors that affect patient safety: mindsets, attitudes, communication problems, SOPs and the processes and means by which healthcare is delivered.

Added features and benefits of DVD training include:

• English and Spanish versions, many also include Portuguese
• A Customizable PowerPoint? Presentation makes training site specific; excellent for training different personnel and departments
• Training Points outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content with video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide is an excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience, perfect for those who train and travel! Includes ten employee handbooks.
  • Patient Safety: Coaching and Teamwork - DVD $445.00 [Add to Cart]

Produced - 2009

Free Online Preview

Every year it returns, and every year it costs employers billions of dollars in sick pay, lost sales and decreased productivity. This year could be worse.

We've all heard about the threat of H1N1 or "swine flu." How it's spreading across the globe. How it's expected to hit hard this fall and winter as the flu season develops. How 40% of the population could eventually catch it.

But here's some good news. You can reduce infection rates in your workplace by training your employees to follow a few simple habits that stop them from spreading sickness to their coworkers--and help them avoid getting sick in the first place.

Some of these habits are just common sense: wash your hands, don't use your coworker's telephone or computer keyboard, cover your coughs and sneezes. But how do you get people to remember and actually do these things, day after day?

Video training is an effective way to get through to employees and change their behavior. And our new release from Stanford, "Resisting the Flu" is designed to do just that. Your employees will respond to this documentary-style short film with its straight talk from Dr. Eric A. Weiss, Medical Director of Disaster Planning and Associate Professor, Stanford University School of Medicine.

In plain terms, Dr. Weiss lays out a blueprint for keeping your employees healthy and for resisting infection by the H1N1 virus. His practical advice extends to taking care of sick family members in ways that protect the caregiver and stop the spread within employees' households. And if things take a turn for the worse, Dr. Weiss also describes clear danger signs that help viewers know the difference between symptoms that are typical--and those that require immediate medical help.

Do your part to limit the reach of this new pandemic, and protect your business by training all your employees. Working together, we can all contribute to lessening the impact of this uniquely threatening illness.

Length: 13 minutes

Produced - 2009

Harassment Hurts: It's Personal explores the pain and cost of harassment, covering such topics as age, race, sexual orientation, political affiliation, pregnancy, ethnicity, sexual harassment and much more. This program explains harassment and uses personalized stories and detailed legal and policy definitions to cover all types of harassment in organizations and workplaces. Harassment hurts us all--from individuals to entire companies--and Harassment Hurts: It's Personal is a comprehensive program under twenty minutes that explores issues of harassment, their ramifications and their remedies.

Key Learning Points:

• Understand and learn what harassment is and isn't.
• Learn the different types of harassment and their negative ramifications.
• Through individual narratives, learn the negative consequences of various types of harassment.
• Explore sexual as well as other types of harassment.
• For example, discrimination based on any differences such as sexual orientation, marital status, political affiliation and much more.
• See how statistics demonstrate the prevalence of harassment in the workplace.
• Learn how to speak up about harassment and where to turn if you are harassed.

Program Includes: DVD, Meeting Opener DVD, Leader's Guide, Reproducible Participant Materials & PowerPoint Presentation on CD-Rom

Length: 16 minutes

• Harassment Hurts: It's Personal - DVD $595.00 [Add to Cart]
• Harassment Hurts: It's Personal - DVD Rental $295.00 [Add to Cart]
• Harassment Hurts: It's Personal - DVD Preview $0.00 [Add to Cart]

New 2008 Release!

Free Online Preview

Diversity: Face to Face is an innovative and unique training program that explores four main aspects of diversity in the workplace—stereotypes, similarities, unity and benefits—by listening to the stories and thoughts of characters who actually live and work in a diverse world. Through their eyes, we learn why diversity is so important, and are given the definitions and tools to understand more deeply our own roles in diverse workplaces, from smaller organizations to larger corporations. Everyone plays an important part in the complex mosaic that is our diverse world.

Includes 4 minutes opener/closer - Opening Lines: Facing Diversity

Key Learning Points

• Stereotypes: Fully understand what stereotypes are and are not. Learn how stereotypes affect others and ourselves.
• Learn how to recognize them and stop negative behavior.
• Similarities: What we have in common is often what brings us together. Learn how to search for what we share rather than focus on what we disagree on.
• Unity: Becoming a member of the team is important. Unity is an important goal for any organization. Learn how to “come together” instead of excluding ourselves and others.
• Benefits: Explore the benefits and rewards of a diverse organization in ways you may have never considered! The world has changed, and because of the global marketplace, diversity is even more important than ever.

Program Includes: DVD includes full length program plus OpeningLines: Facing Diversity (opener/closer), Leader's Guide, Reproducible Participant Materials, PowerPoint Presentation on CD-Rom and 25 Pocket Reminder Cards

Length: 18 minutes plus 4 minute opener/closer

Session Builders Series 100 covers over 20 of the most important management and supervisory skills, from active listening to time management.With more than 200 exercise options and variations you will always have a choice of realistic, easy-to-use designs that will add “something extra” to your training programs.

Each Session Builder exercise is short, simple to run and debrief. The exercises are provided in a completely detailed manner, so that there are no surprises for the end-user at any point in the training process.

You can use Session Builders to:

• Build skills • Illustrate concepts

• Stimulate discussion • Promote on-the-job application

• Reinforce learning • Create a supportive learning climate

Session Builders exercises are flexible, as well: you can use them to help design your own management/supervisory training or as a supplement to your existing program.

Produced 2008

This course is also available for online training, see details below.

Leaders who understand how small acts can lead to big results are invaluable to an organization. This compilation DVD helps build that understanding. Containing four stand-alone videos plus two meeting openers, this set provides real-world examples of "average" people who did small things to focus and motivate others toward significant accomplishments--many times under trying circumstances.

Built from materials used in various FranklinCovey leadership workshops, these videos have contributed to the development of thousands of leaders worldwide. The stories will remind your team that they too can lead and bring about real results no matter what the situation may be.

Trim Tab A "trim tab" is a small rudder built into the big rudder of a ship, which makes it easier to change course. Similarly, in organizations, one small change effort can be the catalyst for bigger changes. This was exemplified by Madeline Cartwright, a school principal. After rolling up her sleeves and implementing small but symbolic solutions, she inspired staff, students, and parents to turn the school around.

A Legacy of Winning How would you like to manage an organization where some of your best employees leave every year? That's the reality of a collegiate sports team. Anson Dorrance, coach of UNC women's soccer, has done that for nearly 30 years. See how Anson uses a blend of performance measurement, purposeful practice and personal encouragement to bring out the best in all his players.

Store 334 Imagine a place where the employees don't want to work and the customers don't want to shop. That's just what Jim Dixon faced as the manager of the worst-performing supermarket in the district. After trying various methods, Jim hit upon the secret to motivational and revenue-producing success: Get each department to make one small improvement at a time.

Emma Brandon When she assumed supervision of a psychiatric facility, Emma Brandon found a staff that was simply "going through the motions". Rather than immediately instituting change, Emma took time to watch and understand what was going on, and why. As she involved employees (and patients) in decisions, held them accountable for results, and encouraged them to try new ideas--amazing successes were achieved.

Meeting Openers: Your Best Moment on transitioning strategies into goals; and Live Love Learn Legacy, inspirational thoughts for leaders; complete this powerful set.

Program Includes:

• chaptered DVD
• Discussion Guide, as a PDF on the disc, with suggestions on how to use the videos together or independently, and two pages of discussion points and questions for each video

Length: 9 minutes

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test�s passing grade.
• You get an Administrator�s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD $895.00 [Add to Cart]
• Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD Rental $495.00 [Add to Cart]
• Ordinary People, Extraordinary Results: True Stories of Great Leadership - Online Course $9.95 [Add to Cart]
• Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD Preview $0.00 [Add to Cart]

Release - 2007

Free Online Preview

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

Most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The good news is that the most common communication potholes in the road can be easily spotted and avoided.

Illustrated in this program are Seven Common Communication Breakdowns:

• Believing there is one reality
• Choosing the wrong method
• Responding defensively
• Failing to share information
• Failing to be direct
• Breaching confidentiality
• Failing to listen

Program inlucdes: A 18 minute DVD or VHS, Leader's Guide, PowerPoint Presentation on disc and 10 Employee Handbooks (additional copies sold in packs of 10 for $29.50)

• Communication Breakdown - DVD $945.00 [Add to Cart]
• Communication Breakdown - DVD Rental $295.00 [Add to Cart]
• Communication Breakdown - DVD Preview $0.00 [Add to Cart]
• Communication Breakdown - (Handbooks/10 Pack) $39.50 [Add to Cart]

This program is also available for online training. See details below.

Request online preview!

What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? What do they need to be successful at work? How can organizations engage and inspire them to maximize their impact and productivity?

These questions are becoming increasingly important as the largest generation in history begins entering the workforce. In the next few years, Gen Y will constitute 38% of all employees. They are smart, adaptable, energetic, skilled and eager to make their mark. At the same time, these young people do things differently and enter the world of employment with great expectations and a culture that may be unfamiliar to many of us.

Program Contents
To help you better prepare for the task of engaging, inspiring and productively channeling the energies of your new employees, we have created AWESOME!, a 2-part video-based training program. 

• Part 1, “A New Generation @ Work”, presents 24 Gen Y employees from a wide range of occupations who share what makes them tick. (10 minutes) 
• Part 2, “Engaging Gen Y”, introduces 5 managers who present their views on how to help Millennials succeed. You’ll be enlightened, energized and entertained! (10 minutes)

Support Materials - A comprehensive facilitation package accompanies the program and includes a facilitator’s guide, PowerPoint slides, reproducible handouts and program transcripts.

Online Streamed Video Training Option Includes:

• Post training test
• Trackable reporting results 24/7
• Certificates of completion
• Digital copies of the support materials
• Customized for you at no additional cost - your logo, your polices and more
• No need to download or install software - works with any standard browser  

Online Training Pricing:

• 1 to 1000 $6 per person
• 1001 to 3000 $5 per person
• Minimum order for any one program $395.00

Produced - 2007

Free Preview

Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too.

Core program - key learning messages:

• Identify The Goals - set targets
• Promote Discovery - Don't just provide all the answers
• Encourage - through praise and constructive criticism
• Treat as equals
• Admit your own mistakes
• Listen actively
• Follow up
• Check on progress

Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.

• Pass It On: Coaching Skills for Managers - DVD $999.00 [Add to Cart]

Produced - 2007

Free Online Preview

Training managers and supervisors for their role in preventing and correcting harassment situations in the workplace is a critical concern for all employers. Harassment training has become a legally required mandate in some states and many others will soon follow that lead. With potential liabilities growing, it’s important to make sure everyone in a leadership position understands the importance of their actions – and their key part in eliminating harassment from the workplace.

Let’s Face It, the realistic and engaging training program that concisely identifies the roles every manager and supervisor must take in:

• Identifying harassment
• Communicating policies
• Documenting training
• Handling a complaint
• Investigating promptly
• Responding appropriately

Synopsis
A knowledgeable host leads the viewer through the key points as we follow a central story involving two co-workers in a friendship that’s creating discomfort for one. As we watch the process evolve from the initial discomfort, to the complaint, investigation and outcome, the role of the supervisor is highlighted and explained. Many other short vignettes and interviews are included to ensure that the varying types of behavior that constitute harassment are considered by the viewer. The realistic scenarios and engaging host commentary create an informative and fast-paced training experience.

Program includes: A 18 minute DVD or VHS video, an expanded leader's guide with customizable PowerPoint® and 10 employee handbooks.

• Let’s Face It: Harassment Training for Supervisors - DVD $945.00 [Add to Cart]
• Let’s Face It: Harassment Training for Supervisors - VHS $895.00 [Add to Cart]
• Let’s Face It: Harassment Training for Supervisors - DVD Rental $295.00 [Add to Cart]
• Let’s Face It: Harassment Training for Supervisors - DVD Preview $0.00 [Add to Cart]

Produced - 2007

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To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized workplace, it is all too easy for managers to forget that their primary responsibility is to get the best out of those they manage.

So how do managers do this? This learning resource takes this fundamental management question and provides some answers. The program follows David (IT Manager) and Louise (Marketing Manager) as they find out what managing friendly, lacks consistency and is unclear what he wants and expects as a manger. In contrast, Louise is highly organized but does not involve her team through collaboration. As a result her team members do not develop as they should.

In Managing performance every day, we see David and Louise learn an easy to follow 5-step process of beyond the appraisal, and how to put this in to practice. And as a result, they begin to see real benefits ' both to the performance of their teams and to the output of their project they have been jointly working on.

The benefits:

• Demonstrates the easy-to-follow 5- step process to help managers encourage their people to deliver world class performance.
• The support materials give the trainer and the manger every tool they could ever need to change the way their organization develops and utilizes the abilities of every individual.

Program includes: DVD (25 mins)Trainers guide and Workbook OHT and handouts.

• Managing Performance Every Day: Beyond Appraisal - DVD $999.00 [Add to Cart]

Life doesn't come with a pause button. Ethical dilemmas demand instant clarity. The Moment of Truth program addresses this problem head-on by giving employees a practical guide for making better decisions.

By focusing in on six different ethical dilemmas, the video demonstrates that no matter where the pressure is coming from - a superior, a coworker, a friend, or even a family member - anyone can make good decisions by using these four questions to find clarity in their moment of truth:

• Is it the Truth?
• Is it Fair to All?
• Is it Free From Harm?
• Am I Proud to do it?

Program includes:

• Moment of Truth 22 minute DVD
• 10 Pocket Reminder Cards Meeting Opener (included on DVD or available separately)
• Leader's Guide (on disk)
• 10 Participant Guides
• Customizable PowerPoint Presentation

• Moment of Truth - DVD $895.00 [Add to Cart]
• Moment of Truth - DVD Rental $350.00 [Add to Cart]
• Moment of Truth - DVD Preview $0.00 [Add to Cart]