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 New Supervisor Training This program is also available for online training. See details below. In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve. Program includes: DVD, book & audio CD. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Example is often the best way to learn! Spun from the world's best-selling interviewing video, this made-for-discussion version identifies and targets the most common interviewing mistakes and shows managers and other interviewers the most effective interviewing actions for hiring top-notch people, everytime! DVD Running Time(min) 10 , Closed Caption option
You can deliver professional, high-impact employee safety training presentations in PowerPoint--even if you've never worked in PowerPoint. This fully equipped program gives you everything you need to train on 25 safety topics. Free quarterly updates.
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 Released - 2004 A High Price to Pay is a two part series that provides employees and management with a clear understanding of what legally constitutes sexual harassment; what to do if sexual harassment occurs; as well as the severe consequences if harassment is not dealt with swiftly and adequately.
Sexual Harassment: A Management Briefing Legal experts provide concise definitions of various forms of harassment and offer direction on grey areas such as office romances or off site events. To help resolve third party harassment by clients, vendors or business associates the video models a non-confrontational approach to resolving the issue. In the event of a complaint the video details the appropriate steps to take including suggested questions to be asked of the complainant and alleged harasser. Also included is a compliance package containing various forms and questionnaires needed during an investigation and the interviewing process.
Sexual Harassment: Employee Awareness
Program Includes:
 This course is also available for online training, see details below. Safeguard your organization with this Trainer's Toolkit that has been tailored to the new California training requirements. The content guides managers through the sexual harassment investigative process including interviewing the complainant, alleged harasser and witnesses. By equipping managers with the knowledge they need to prevent and respond to harassment situations, it helps to eliminate sexual harassment in the workplace.
The program also covers the emotional aspects of harassment and the importance of creating a safe work environment where employees can report sexual harassment violations without fear of shame or retaliation. Program Includes: A 26 minute video or DVD, 10 employee handbooks, a leader's guide with PowerPoint presentation on CD-ROM.
Online Training Pricing Option:
This program is also available for online training. See details below. Coaching can have a profound effect on each of your employees performance. That's why Succeed by Coaching is essential for anyone who manages or supervises in today's hectic business world. From coaching special employee needs to coaching the most achieving employees in your organization, you'll learn how to establish mutual trust and straightforward communication. By doing this, you can increase the amount of goals reached, increase the number of problems solved, become noticed for your quality of business, and improve your own managerial performance! You'll Learn How To:
Program Includes: A 30 minute DVD, Audio CD, and Workbook Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. In this video program you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. You'll learn to handle the tough situations by really understanding what has been said. You'll have the confidence needed to solve the difficult problems and react without misunderstanding. Persuasion is also a part of listening and you will learn how to become even more persuasive just by listening correctly. You'll develop the skills necessary to become a level one listener (the best!) and an understanding communicator. This enhanced DVD edition of Succeed By Listening is part of the In An Instant ® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD and a post-test that may be reproduced. It also includes a copy of the book Listening, That Forgotten Skill. Length: 35 minutes.
 The Complete Mentoring Program is a comprehensive, unified, coherent, and practical approach that is directly based on valid and reliable professional research in the field of adult psychology. The entire program is centered in the mentoring model of interpersonal learning as a planned and collaborative initiative. All the materials are grounded in a theory of adult development that concisely describes the precise behavioral responsibilities of the complete mentor role and directly involves mentees as active and reflective learners. Many business, government, educational, military, religious, community, and health care organizations have incorporated Dr. Cohen's inventory, books, and video into their orientation and training programs for mentors, mentees, and program coordinators. Numerous doctoral dissertations have also been completed which utilized his books on mentoring theory and practice, with particular use of the Principles of Adult Mentoring Inventory. The Complete Mentoring Program Includes:
Additional material may be purchased separately.
 Best-Seller! Produced - 1990 This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal. This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role. The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal. Learning Objectives:
Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk
 Now it's easy to help your supervisors achieve top levels of competence and productivity with these pre-written training sessions on topics ranging from team building to time management. You get 25 ready-to-use training sessions. Free quarterly updates.
 Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility. Here’s a tool you can use to help supervisors identify their strengths in these key areas and the skills they need to improve upon:
The self-scoring questionnaire can be completed in just a few minutes. Participants review 25 typical workplace scenarios and choose the actions they would take in these situations. The booklet includes rich interpretation and planning notes to help participants transform what they’ve learned into a plan for developing their own effective supervisory style. Sample scenarios:
A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The Test of Supervisory Skills (TOSS), formerly Elements of Supervision, is a 70-item, multiple-choice, untimed test that taps the knowledge required for successful supervision. Based on careful, repeated factor analyses of supervisory behavior, TOSS provides norms that allows a comparison of scores with a large (1,000+) number of supervisory and non-supervisory profile. The new version of this well-established screening instrument includes separate test booklets and self-scoring answer sheets and a revised, enhanced technical and administrative manual. TOSS is a valid instrument for evaluating both applicants for supervisory positions and those being considered for promotion to such positions.
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Develop your leadership and supervisory skills with these nine high-impact productions. We all know that being a manager isn't easy. Roles are changing and today's managers find themselves faced with not only being responsible for the goals of their workforce but for the entire organization as well. These nine top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans. Learning points include:
Guarantee: This comprehensive management training series will have your staff making more confident and knowledgeable decisions than ever before.
 Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? This diversity program, Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications of disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop. The program opens with an unhappy ending – the resignation of a frustrated employee. We then explore the workplace responsible for creating this situation. The program’s host engages and challenges the viewer with his strange perspective on our insensitive behaviors. He walks us through several examples of micro-inequities that could easily be avoided and then shares the key concepts for creating an inclusive and productive work environment: Put a stop to the disrespectful little “paper cuts” co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace with Drop by Drop. Key Learning Points:
Includes: A 19 minute DVD (English and Spanish versions – many also include Portuguese), comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Drop by Drop Handbook
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