New Supervisor Training

What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone -- from the top down -- must demonstrate personal responsibility and integrity.

Designed specifically for government training, the 9 categories in this Toolkit, containing a total of 35 video clips, will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results. It only includes clips that are set in a government agency or take place in a "generic work environment" that could be a government facility.

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

In these categories, the clips can be used to make the following points:

~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

Program Includes

• Chaptered video clips on DVD
• Chaptered video clips on CD-ROM for importing into powerpoint presentations
• Leader's Guide PDF on the CD-ROM
• Flash Tutorial and Instructions on how to import video clips into a PowerPoint Presentation on the CD-ROM

• Accountability Toolkit (Government Version) - DVD $695.00 [Add to Cart]

Free Online Preview

Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program “Leader Madness”. The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices. Each scenario clearly identifies a critical moment of choice when the leader either motivates or alienates a work group. The wrong choices are played out with engaging humor, encouraging each of us to take a fresh look at our own leadership practices.

Length: 21 minutes

Formats: DVD or VHS

Languages: English or Spanish (DVD contains both languages)

Includes: 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide and supporting PowerPoint graphics. (Guide and PowerPoint files also available as a download.) This program is closed captioned

• Leader Madness - DVD $795.00 [Add to Cart]
• Leader Madness - DVD Rental $295.00 [Add to Cart]

Ian Nicholls

Training Objective

This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility.

This easy-to-use training program will provide your supervisors with the tools they need to help prevent workplace violence, recognize potential threats, defuse violent situations, and train employees to follow proper security procedures. In addition, it will heighten their awareness of this serious and pervasive problem.

This time-saving program includes everything you need:

• An audio presentation
  A movie-like version of the PowerPoint® presentation with audio included for out-of-the-box classroom training.
• A fully prepared PowerPoint presentation
  Fully researched and expertly designed meetings on this key topic.
• Reproducible handouts
  Print and photocopy the handouts to reinforce the training.
• Interactive exercises
  Involving exercises increases comprehension.
• Quizzes
  Test your employees' knowledge.
• Completion certificate
  Document who satisfactorily completed training.
• Trainer's guide
  Helps you understand key training issues for this topic.

This movie-like version of the PowerPoint® presentation with audio makes it easy to deliver staff management training. There are no laws that require you to train supervisors to help reduce turnover and increase employee retention. However, it is wise to do so because when your supervisors understand the impact of turnover and are well prepared with effective retention strategies, there’s a better chance that you can reduce your organization’s turnover rate and retain valuable employees who might other¬wise be lured away by competitors.

Although a certain amount of turnover is to be expected and is even desirable, high levels of turnover can undermine the success of your organization. When the training is completed, trainees will be able to:

• Identify the costs of excessive turnover
• Calculate and analyze your department’s turnover rate
• Determine causes of turnover among your employees
• Understand what your employees want from their jobs
• Develop an effective turnover reduction strategy

This time-saving program includes everything you need:

• An audio presentation a movie-like version of the PowerPoint® presentation with audio included for out-of-the box classroom training.
• A fully prepared PowerPoint® presentation fully researched and expertly designed meetings on this key topic.
• Reproducible handouts print and photocopy the handouts to reinforce the training.
• Interactive exercises gain involvement with exercises to increase comprehension.
• Quizzes test your employees’ knowledge.
• Completion certificate tangible recognition of successful completion of training
• Trainer’s guide helps identify key training issues for this topic and useful training tips.

• Audio Click 'n Training - Reducing Turnover and Increasing Retention PowerPoint $149.99 [Add to Cart]

Free Online Preview

How do you impress on your manager the importance of performance documentation or the potentially public nature of e-mail?

These are just two of nine litigation landmines which can end up costing your company millions of dollars. Employment law litigation has exploded over the last five years: one in five managers will find themselves in litigation at some time during their careers.

Avoiding Litigation Landmines: A Survival Guide for Managers should be a staple in every management training library. Brought to you by the producers of the best selling Workplace Violence: First Line of Defense, this video uses a compelling dramatization which no manager will be able to forget. When a litigation landmine explodes, three senior attorneys from Littler Mendelson, the Nations' largest employment and labor law firm, explain the problem.

Managers will learn not only how avoid these litigation landmines, but how to turn them into positive tools for unlocking the potential of the individuals within their work force.

Key Features Include: 30 minute DVD video, leader’s guide and one participant’s guide

• Avoiding Litigation Landmines - DVD $845.00 [Add to Cart]
• Avoiding Litigation Landmines - DVD Rental $295.00 [Add to Cart]

In the office, warehouse or just in the daily hectic schedule of today's world there is a potentially explosive problem that affects employees--stress! Experts say that stress on the job is a triple "A" threat to your company and your employees' wellness . . . leading to "A"ccidents, "A"bsences and hostile "A"ttitudes. You'll appreciate everything that's included with this complete ready-to-use training kit. Set the meeting date, and the training program is ready to run.

It’s everything you need to easily train groups or individual workers:

• Comprehensive, lively DVD
  DVD-based training is a great foundation for any safety training program. This DVD takes your employees step-by-step through workplace stress and the importance of how to cope.
• Train new workers, or refresh existing ones and promote employee wellness
  The beauty of this DVD is that you can use it for a group, or just one worker, without tying up your time. Perfect for authorized as well as incidental training
• Extensive handouts
  Includes 20 workbooks, 20 booklets, and training certificates. These handouts reinforce the points learned in the DVD

• Avoiding Workplace Stress DVD Kit $399.99 [Add to Cart]

Free Online Preview

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table.

This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results.

Video Synopsis

Brad, an unexperienced manager, is reminded of the keys to a successful appraisal by the unlikely source of James, the intern. His youthful enthusiasm for the potential of a well-conducted appraisal meeting inspires Brad to take a second look at his own performance and his appraisal style.

The training points covered include:

• How to Prepare for the Meeting
• Using Care and Candor when giving Feedback
• Separating the Person from the Behavior
• Collaborating to set SMART goals
• Keeping the PRAISE in the Appraisal

Successfully leading performance meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team!

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A customizable PowerPoint™ presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

• Care and Candor: Making Performance Appraisals Work - DVD $945.00 [Add to Cart]
• Care and Candor: Making Performance Appraisals Work - DVD Rental $295.00 [Add to Cart]

Job descriptions are important to your organization for a number of reasons.

• Job descriptions clarify who is responsible for what in the organization and help define relationships between individuals and departments.
• Job descriptions help employees understand the responsibilities of their jobs.
• Job descriptions help supervisors make good hiring decisions and assess training and orientation needs.

BLR's new Click 'n Train PowerPoint® presentation will teach your supervisors to understand the purpose of job descriptions, the key elements of an effective job description, how to gather and organize the necessary information, and how to write complete, accurate, and objective job descriptions.

Job Descriptions - How to Write Them Effectively includes:

• A fully prepared PowerPoint presentation
  Fully researched and expertly designed training meeting on this key topic.
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies.
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension.
• Trainer's outlines
  Useful background and tips save you hours of preparation time.
  
  • Click 'n Train: Job Descriptions - How to Write Them Effectively PowerPoint $99.99

Performance appraisals are a vital management tool to evaluate and improve employee performance and motivation. They also help you identify employees for promotion and training as well as help employees set and accomplish career goals. The better prepared supervisors are to conduct fair and productive appraisals, the more useful employee appraisals will be in accomplishing the goals your organization’s policy has set for the evaluation process.

BLR's new Click 'n Train PowerPoint® presentation will help your supervisors become more comfortable and effective with performance appraisals by teaching them to understand how your organization’s performance appraisal process helps the organization, supervisors, and employees achieve their goals.

Performance Appraisals - How to Conduct Effectively includes:

• A fully prepared PowerPoint® presentation
  Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension
• Trainer's outlines
  Useful background and tips save you hours of preparation time
  
  
  • Click 'n Train: Performance Appraisals - How to Conduct Effectively PowerPoint $99.99 [Add to Cart]

Progressive discipline is a method of imposing discipline in steps, with a first offense meriting light punishment and subsequent offenses receiving progressively harsher penalties. Typically, the punishment begins with oral warnings and can progress to termination.

BLR's new Click 'n Train PowerPoint® presentation will help teach your supervisors to be aware of these steps for progressive discipline to give employees the chance to correct poor performance and save the company high turnover costs—and to avoid the potential for costly litigation.

Progressive Discipline includes:

• A fully prepared PowerPoint® presentation
  Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension
• Trainer's outlines
  Useful background and tips save you hours of preparation time
  
  
  • Click 'n Train: Progressive Discipline PowerPoint $99.99

Recently, the Equal Employment Opportunity Commission (EEOC) received over 13,000 charges of sexual harassment, which amounted to charges of more than $37 million in monetary benefits. According to the EEOC, employers are always responsible for sexual harassment by a supervisor that leads to a tangible employment action. If no tangible employment action occurs, employers are still responsible unless they can prove two things:

• They took reasonable steps to prevent and correct sexual harassment, including establishing a complaint procedure for employees to follow.
• The employee did not make a reasonable effort to complain to management or to protect himself or herself from harm.

Sexual Harassment - What Supervisors Need to Know includes:

• A fully prepared PowerPoint® presentation
  Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension
• Trainer's outlines
  Useful background and tips save you hours of preparation time
  
  
  • Click 'n Train: Sexual Harassment - What Supervisors Need to Know PowerPoint $99.99 [Add to Cart]

Substance abuse in the workplace has grown considerably in recent years to the point where it is estimated that 1 in 10 employees in America has a substance abuse problem. The personal impact of substance abuse on the employee is pervasive, affecting just about every facet of the person’s life. On the job, the negative fallout of substance abuse includes a steady deterioration of work performance, unreliability, recklessness that can jeopardize the safety of co-workers, the integrity of company products and services, and the company’s reputation.

BLR's new Click 'n Train PowerPoint® presentation examines the scope and cost of substance abuse and discusses the role of your supervisors in helping to manage this difficult and complex problem.

Substance Abuse in the Workplace - What Supervisors Need to Know includes:

• A fully prepared PowerPoint® presentation
  Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension
• Trainer's outlines
  Useful background and tips save you hours of preparation time
  
  
  • Click 'n Train: Substance Abuse in the Workplace - What Supervisors Need to Know PowerPoint $99.99 [Add to Cart]

Violence is the second-leading cause of workplace deaths. Three workers die each day. Guns are involved in 80 percent of deaths. In addition, as many as 18,000 people are assaulted at work each week. Violence costs American industry millions of dollars in lost productivity, legal fees, and other related expenses every year.

This new Click 'n Train PowerPoint® presentation will provide your supervisors with the tools they need to help prevent workplace violence, recognize potential threats, defuse violent situations, and train employees to follow proper security procedures. In addition, it will heighten their awareness of this serious and pervasive problem.

Violence in the Workplace - How to Prevent and Defuse for Supervisors includes:

• A fully prepared PowerPoint® presentation
  Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension
• Trainer's outlines
  Useful background and tips save you hours of preparation time
  • Click 'n Train: Violence in the Workplace - How to Prevent and Defuse for Supervisors - PowerPoint $99.99 [Add to Cart]

Every 5 seconds a worker is injured or becomes ill on the job. According to the Bureau of Labor Statistics, that translates to 18,000 injuries a day, over 125,000 injuries a week, and upwards of 6 million injuries a year. Economic costs of workplace accidents are also high—over $100 billion annually nationwide.

Safety should be one of your most important workplace concerns. BLR's new Click 'n Train PowerPoint® presentation will help you teach employees about the requirements of OSHA and the law, why safety is such an important workplace issue, and how employees can take an active role in promoting it.

Workplace Safety for Employees includes:

• A fully prepared PowerPoint® presentation
  Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate
  Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints
  Change the meeting outlines and insert your own photographs to meet your own company's policies.
• Interactive exercises
  Involving exercises gain buy-in and increase comprehension.
• Trainer's outlines
  Useful background and tips save you hours of preparation time.
  
  • Click 'n Train: Workplace Safety for Employees PowerPoint $99.99