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 New Supervisor Training Best-Seller! Produced - 2009 The best way to discipline employees is to do it progressively, giving them a chance to turn their performance around and meet your expectations. Start with coaching and then move on to more severe measures, like verbal and written warnings, if necessary. This new video follows the stories of two employees, one whose priority seems to be fantasy baseball instead of his production report, and one who has a habit of showing up late. Learn the six steps that can show your problem employees the effect their behavior has on other members of the organization, and how it’s their responsibility to make a change or face the consequences.
 Hiring decisions are among the most important decisions made in an organization. Good hiring practices can eliminate or reduce many legal risks, reduce costs, increase productivity, and improve morale. Ill-advised hiring decisions, on the other hand, can result in high turnover, duplication of training, missed opportunities, and lost customers. This new Click 'n Train PowerPoint® presentation will help train supervisors and managers on the right procedures to follow to find the right person for the job the first time around. At completion of the training, the trainees will be able to:
Hiring Legally includes:
 This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn:
This enhanced DVD edition of The New Supervisor: Skills for Success is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD, and a post-test that may be reproduced. It also includes a copy of the book The New Supervisor: Skills for Success by Bruce B. Tepper, which is part of the Business Skills Express Series published by The McGraw Hill Companies. Length: 48 minutes.
 "How To" For Supervisors The impressions a new employee forms in the first few days on the job can have a big impact on that person’s job performance and satisfaction. This new Click 'n Train PowerPoint® presentation will help to ensure employees are properly informed and trained to do their jobs safely, correctly, and productively. It will teach supervisors and managers to recognize the benefits of new employee orientation as well as learn to plan successful orientations. New Employee Orientation includes:
 This course is also available for online training, see details below. A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Program Includes: A 20 minute VHS or DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 10 Pocket Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Today’s workforce is faced with multiple priorities and tight deadlines. The most successful and productive workers are those who have mastered the art of time management. Create a more productive and stress-free work environment with BLR's new Click 'n Train PowerPoint® presentation. The presentation will help supervisors and managers train employees to manage time properly by giving them the basic tools they need.
Time Management Skills for Employees includes:
 Best-Seller! This course is also available for online training, see details below. More Than a Gut Feeling III teaches you to select the most qualified job candidate by applying the ever-popular behavioral approach to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. The reason is simple: The best predictor of a job applicant's future work behavior is their past work behavior. Viewers of More Than a Gut Feeling III will learn helpful job-related interviewing techniques practiced by so many hiring staffs all over the world. You can refrain from judging an applicant on gut feeling by: asking rapport-building questions; discussing the job; taking notes and explaining why; asking specific, open-ended questions to get specific answers; allowing for silence if necessary; maintaining control; getting contrary evidence and evaluating. This video applies these techniques to the most common interviewing situations and helps you to refrain from judging the candidate on intuition. KEY LEARNING POINTS
Added features and benefits of DVD training include:
Length: 17 minutes Online Training Pricing Option:
 More than ever, successful organizations need employees with different backgrounds, beliefs, needs, lifestyles and physical abilities. Failure to work together can destroy productivity and expose your organization to expensive lawsuits, discrimination claims and affirmative action problems. Use this program to help all employees develop skills to work better with all types of co-workers and customers. Developed in conjunction with BLR's illustrated Diversity training booklet, this coordinated kit includes 20 copies of the booklet, 30 PPT slides, trainer/speaker notes, quiz and completion certificate. (Additional booklets available at discount price)
This course is also available for online training, see details below. Statistics show one in FIVE managers or supervisors will find themselves in litigation or part of an employment related claim or charge. This hard-hitting film featuring Harry Hamlin of LA Law fame explores the Eight Management Pitfalls which could end up costing you and your associates valuable time and your company millions of dollars. You will learn through example and discussion what they are, how to avoid this costly exposure and how to stay out of court.
Program Includes: A 23 minute DVD or video; ten desk references and comprehensive electronic leaders guide on disc.
Online Training Pricing Option:
 Release - 2000 Everyone is aware that employee retention is a growing and expensive problem for companies today. But do managers and supervisors understand the key role they play in keeping their talented employees on board? Many believe that the “glue” that makes employees “stick” is made up of money, perks, and benefits-issues over which they have no control. The truth is that there are many simple and inexpensive ways to create a loyal and enthusiastic workforce. This program offers the “how” by covering:
The information improves retention by focusing on the leadership, teamwork and communication skills required of successful managers in today’s workplace. Both seasoned managers and new supervisors will discover the “a-ha’s” a long list of easily implemented tactics to improve moral and retain their most valuable assets-their employees. Added features and benefits of DVD training include:
Length: 22 minutes
 Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
The In An Instant® Business Training Library contains six individual courses that have been updated to include new post-tests and closed captioning. Plus, each course in the library comes with a videocassette, DVD, audio CD, book and copies of the post-tests that may be reproduced. The In An Instant Business Training Library contains the following courses:
Each course with video, DVD, audio, book and post-tests (plus closed captioning) is $149.95; however, if you purchase the entire library the cost is $749.75. Save $149.95. These courses are terrific to start a new training library, or to augment an existing one.
 Produced - 2007
This course is also available for online training, see details below. What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers. Delegating responsibility is a dance - a delicate partnership between manager and subordinate involving trust, authority and above all, communication. Brand new managers find delegating to be the hardest part of transitioning into the new role – while many experienced managers still struggle to get it right years after assuming a leadership position. This training program provides a plan for successful delegation, presented in five steps:
Effective delegation accomplishes more than just the task at hand. It also builds trust for future delegations, helps employees develop new skills, reduces managerial stress and improves organizational productivity. Program Includes: VHS or DVD, Facilitator’s Guide, CD-ROM with PowerPoint Presentation and a pdf of the Delegatee Checklist, 10 Participant Workbooks, 10 Reminder Cards
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Best-Seller!
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
Cultivate your critiquing skills and make feedback a winning part of your business strategy! No feedback is good feedback. Wrong! In fact, absolutely no feedback is the worst kind of feedback of all. Even harsh feedback helps to measure progress and improvements. And good business depends on it! However balancing critical feedback with the right amount of praise is what most people in the workplace need to work on. In this continuous communication improvement training program, you'll see how to exercise the four elements (giving feedback, soliciting feedback, receiving feedback and self-evaluation) that make the feedback process useful. You'll Learn To:
Length: 22 Min.
 An easy-to-use training solution for communicating organizational expectations to new hires. What if you could easily show your new hires the kinds of behaviors you expect from them-including everything from basic workplace etiquette (like being aware of personal hygiene & appearance) to more advanced things (like showing appreciation to co-workers and taking initiative)? Start Right...Stay Right Orientation Basics leads viewers through vignettes demonstrating 24 success behaviors. The program is divided into four sections:
Each section runs about 10 minutes long. The segments can be watched back to back in one sitting or viewed in sections. Here's the best part of this video product: You can fully facilitate the training or just let the video stand alone. A Leader's Guide containing group exercises, activities and reproducible worksheets is supplied, but the video can also be used effectively without wrap-around discussion or activities. Program includes: A VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM and 10 copies of the Start Right...Stay Right book
 This course is also available for online training, see details below. Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Program Contents: A 15 minute DVD or video, Leader's guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 Copies of the book "Ethics 4 Everyone" and 10 Reminder Cards Online Training Option: This program is also available for online training - click here for details
 Training Objectives
Select role-plays to develop skills in each of the five main interview types:
Time Guidelines
 Best-Seller By Lois B. Hart, Ed.D. (2003) Free Shipping within the U.S. For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on:
The activities help leaders:
Includes: 3-Ring Binder, 300-pages, Written Exercises, Self-assessments, Closure Activities, Role Plays, And Group Exercises.
 Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes
400 page 3 ring binder
 Best-Seller This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings. Key Learning Points:
Program Includes: A 25 Minute DVD, Meeting Opener video on DVD, Vignettes only version, Leader’s Guide, Reproducible Participants Materials, PowerPoint Presentation on CD-ROM, Self-Study Overview CD-ROM and 50 “Simple Steps” Reminder Cards
 Good hiring decisions are crucial to the success of your business, and effective interviews are an essential element in making good hiring decisions. Properly conducted interviews identify the kinds of employees you want and need for your organization, helping to develop a diverse and productive workforce. This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility. This easy-to-use training program will help train supervisors and managers on how to conduct successful and effective interviews.
 As the American workforce continues to reflect our increasingly diverse population, organizations must make diversity more than a buzzword or a recruiting tactic. There is no specific diversity training required by law. However, best practices indicate that diversity training is essential given today’s increasingly diverse workforce. Because supervisors play a key role in making diversity part of the organizational culture and operations, they need information and training on it. This new Click 'n Train PowerPoint® presentation trains supervisors on what diversity means, why it is important and how it works. Diversity - Legal Basics for Supervisors includes:
 Good hiring decisions are crucial to the success of your business, and effective interviews are an essential element in making good hiring decisions. Properly conducted interviews identify the kinds of employees you want and need for your organization, helping to develop a diverse and productive workforce. This new Click 'n Train PowerPoint® presentation will help train supervisors and managers on how to conduct successful and effective interviews. Interviewing Skills for Supervisors includes:
 Teams can be an extremely effective way to capitalize on the energy and creativity of a group of employees and make the best use of their diverse skills, knowledge, backgrounds, and approaches to work. Properly conceived and supervised, teams can boost productivity, increase motivation and job satisfaction among employees, and enhance creativity. This new Click 'n Train PowerPoint® presentation will help train your supervisors on the skills they need to successfully operate as team members and be able to effectively lead and oversee teams. Teambuilding for Supervisors includes:
 This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set:
Includes 5 DVDs, 5 CD audios and 5 booklets (5-Volume Set) Free Ground Shipping!
 Help train supervisors to handle difficult situations with confidence! Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Conquering Difficult Conversations, available on DVD or VHS, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for and address situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees. This training series encompasses four individual training topics:
Each training program also includes the following:
 This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. The workshop comes with the activities, self-profiles, quizzes and other interactive techniques you need to engage participants and ensure learning sticks. This workshop will help participants:
The workshop is packed with tips and strategies for giving feedback, using impact words, coaching for change, writing performance objectives, identifying and dealing with personality types, identifying performance gaps, using the correct language and formats for documentation, documenting expectations of employees, and much more. Trainers can easily customize the workshop to fit your organizational culture and environment. An appendix section includes 12 reproducible forms for helping participants evaluate their coaching skills, detail development plans, create a Performance Enhancement Plan (PEP), and more.
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