New Supervisor Training

This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn:

• How to develop the necessary leadership skills
• How to make timely, effective decisions
• The need for managing change and how to manage your time
• How to communicate effectively
• How to praise, correct and deal with conflict
• Team building
• Use "The New Supervisor: Skills for Success" and become the consummate supervisor!

This enhanced DVD edition of The New Supervisor: Skills for Success is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD, and a post-test that may be reproduced. It also includes a copy of the book The New Supervisor: Skills for Success by Bruce B. Tepper, which is part of the Business Skills Express Series published by The McGraw Hill Companies.

Length: 48 minutes.

• The New Supervisor in an Instant DVD $149.99 [Add to Cart]

This course is also available for online training, see details below.

A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.

After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:

• Acknowledge Your New Role
• Plan and Prioritize
• Be Accessible
• Encourage Teamwork
• Communicate Upward and Downward
• Delegate
• Discipline Effectively
• Provide Feedback
• Model the Way

Program Includes: A 20 minute VHS or DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 10 Pocket Reminder Cards.

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• After All, You're the Supervisor - DVD $995.00 [Add to Cart]
• After All, You're the Supervisor - Video $995.00 [Add to Cart]
• After All, You're the Supervisor - DVD Rental $275.00 [Add to Cart]
• After All, You're the Supervisor - Video Rental $275.00 [Add to Cart]
• After All, You're the Supervisor - Online Course $9.95 [Add to Cart]
• After All, You're the Supervisor - Preview $0.00 [Add to Cart]
• After All, You're the Supervisor - Workbook $15.95 [Add to Cart]

Best-Seller!

Free Online Preview

This course is also available for online training, see details below.

More Than a Gut Feeling III teaches you to select the most qualified job candidate by applying the ever-popular behavioral approach to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. The reason is simple: The best predictor of a job applicant's future work behavior is their past work behavior.

Viewers of More Than a Gut Feeling III will learn helpful job-related interviewing techniques practiced by so many hiring staffs all over the world. You can refrain from judging an applicant on gut feeling by: asking rapport-building questions; discussing the job; taking notes and explaining why; asking specific, open-ended questions to get specific answers; allowing for silence if necessary; maintaining control; getting contrary evidence and evaluating. This video applies these techniques to the most common interviewing situations and helps you to refrain from judging the candidate on intuition.

KEY LEARNING POINTS

• How to plan a logical, structured interview that includes pre-planned interview questions
• How to recognize the importance of developing an interview plan based on thorough knowledge of the job
• How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
• How to use interviewing techniques that allow for interviewer control
• How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
• How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
• How to recognize why some questions cannot be legally asked in the interview process

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A customizable PowerPoint™ presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

Length: 17 minutes

Online Training Pricing Option:

Free Online Preview

This course is also available for online training, see details below.

Statistics show one in FIVE managers or supervisors will find themselves in litigation or part of an employment related claim or charge. This hard-hitting film featuring Harry Hamlin of LA Law fame explores the Eight Management Pitfalls which could end up costing you and your associates valuable time and your company millions of dollars. You will learn through example and discussion what they are, how to avoid this costly exposure and how to stay out of court.

• Interviewing/hiring discrimination
• Unfair and inconsistent treatment
• Failure to eliminate harassment
• Poor documentation

Program Includes: A 23 minute DVD or video; ten desk references and comprehensive electronic leaders guide on disc.

Online Training Pricing Option:

This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills.

Course Outline

1.0 Principles of Leadership

• 1.1 Three See's of Leadership
• 1.2 Keys to Effective Coaching
• 1.3 Building Relationships of Trust
• 1.4 Benefits of Delegating
• 1.5 Why We Fail to Delegate
• 1.6 Creating Motivational Relationships
• 2.0 Motivation

3.0 Involvement
4.0 Delegation Techniques
5.0 Communication Techniques

• 5.1 Active Listening
• 5.2 Non-Verbal Communication

6.0 Delegation Formula

• 6.1 Delegation Review
• 6.2 Feedback

• Delegation - Leveraging Through Others Online Course (1 Year Access) $99.99 [Add to Cart]

Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results.

The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:

• Program 1. - Peer Today, Boss Tomorrow
  Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. (DVD Length: 22 minutes)

• Program 2. - It’s the Law: The Legal Side of Management
  In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. This program explores critical issues--hiring/firing, discipline, harassment, the ADA and more (DVD length: 22 minutes)

• Program 3. - The Courage to Coach
  Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. (DVD length: 19 minutes)

• Program 4. - Let's T.A.L.K.: Handling the Difficult Performance Appraisal
  How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let’s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better. (DVD length: 20 minutes)

• Program 5. - I Wish My Manager Would Just...
  Twenty-five thousand employees can’t be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact--positive and negative--that their management styles have on employees. It’s a refreshing and honest look at the relationship between employees and managers. (DVD length: 16 minutes)

The Steps to Supervisory Success program include:

• 5 DVDs
• Facilitator Guide for each program (with multiple agenda options)
• Reproducible Participant Materials
• Reproducible Self-Study Guide
• Online Program Resources
• Trainer Pack

• Steps to Supervisory Success - (5 DVD Set) $3,719.00 [Add to Cart]
• Steps to Supervisory Success - (10-Day Preview) $20.00 [Add to Cart]

Learn all about Teams and Team Management. Join expert instructor as he presents and expounds on the topics of teams through this 4 part series. The Team Management Training Bundle includes all 4 individual training courses for:

• Enabling Teams
• Leading Teams
• Team Participation
• Managing Team Conflict

4 courses - 4 levels - 152 training modules

Key Course Topics:

• Team Empowerment
• Organizational Environment
• Mistakes that Managers Make
• Establishing the Team
• Why Teams Don’t Work
• Learning Teams
• Teams Leadership
• Team Fundamentals
• Role of the Team Leader
• Intro To Communication
• Introduction to Team Meeting Protocol
• Elements of a Successful Team
• Team Fundamentals
• Symptoms of Team Conflict
• Sources of Conflict
• Healthy Conflict=Strong Teams

• Team Management Training Bundle Online Course (1 Year Access) $299.99 [Add to Cart]

This program uses real world behavior modeling to show new managers how to do the right thing, in the right way, at the right time.

Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities.

Designed to help participants make a successful transition from coworker to manager or supervisor, Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

Key Learning Points:

• Overcoming the fear of lost friendships and lost rapport
• Disciplining a former peer
• Managing coworkers who are older
• Enforcing a policy the individual may have personally broken prior to becoming a manager
• Avoiding the appearance of favoritism
• Keeping confidential information confidential
• Admitting mistakes in a way that builds trust and credibility with former peers (and all direct reports)

Complete Training Kit Components: DVD, VHS (17 minutes, Facilitator Guide, Reproducible Participant Materials, Reproducible Self-Study Guide, Ten handbooks, Online Program Resources and Trainer Pack

• Peer Today, Boss Tomorrow - Complete Kit $995.00 [Add to Cart]
• Peer Today, Boss Tomorrow - VHS Preview $0.00 [Add to Cart]
• Peer Today, Boss Tomorrow - Basic Kit (Spanish) $795.00 [Add to Cart]

A critical aspect of the process by which an organization selects and recruits high quality employees is the interview. Interviewing is a skill that can be learned. This course covers the Goals of the Interview, Preparing for the Interview, Conducting the Interview, and Evaluating the Candidate. No matter which method of learning you are using, you will have the tools to become a more eff ective interviewer once you have completed the course.

Key Topics:

• Goals of the Job Interview
• Preparing for the Interview
• Legal Aspects of Interviewing
• Identifying Red Flags
• Conducting the Interview
• Asking Open Ended Questions
• Active Listening
• Concluding the Interview
• Evaluating the Candidate
• What Did you Learn?

1 level - 44 training modules

• Interviewing Skills: Hiring the Best Online Course (1 Year Access) $99.99 [Add to Cart]

Give your managers a clear, no-nonsense understanding of the primary legal responsibilities with the Legal Briefs Series. These eight programs deliver practical knowledge—all without mind-numbing "legal speak." Each title focuses on a specific area of law, identifies critical issues and common mistakes and presents managers a range of legal and appropriate actions to take.

The complete training programs includes the following programs:

• Discipline & Termination- This program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow if they are to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce.(14 minutes)

• Harassment & Discrimination - This program brings them up to speed fast using straightforward language and real-world examples. Managers gain the knowledge, tools and insights they need to protect themselves and their organizations from lawsuits and regulatory actions. (14 minutes)

• Recruiting & Hiring: A Manager’s Guide to Staying Out of Court - This program equips them with the skills they need to avoid legal pitfalls in finding and hiring the right people. Also, it addresses the most common stumbling blocks, including job descriptions, job advertising, interviewing and equal opportunity concerns.14 minutes)

  Substance Abuse The Manager’s Role in Creating & Maintaining a Drug-Free Workplace - This program helps managers deal with the tough problems involving substance abuse in the workplace. Help your managers legally maintain a safe, drug-free work environment on and offsite. (17 minutes)

• The ADA: Tough Questions & Straight Answers - This program provides accurate legal information to help managers understand what is expected of them, how to sort through the tough issues and respond effectively. Your managers will get a better grasp of how the Act impacts them and find key answers to their most frequently asked questions.

• The Family & Medical Leave Act: What Every Manager Should Know - This program offers practical and clear examples that help eliminate confusion. Managers gain an understanding of what constitutes qualifying for a leave based on a serious health condition or medical certification. (15 minutes)

• Workplace Privacy: Does It Really Exist? - This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.(16 minutes)

• Workplace Violence: The Legal Role in Keeping Your Workplace Safe - This program explores preventive measures and examines the legal obligations of managers and their organizations. Topics include hiring policies, appropriate responses to angry outbursts, dealing with employee threats, procedures for investigating rumors and the importance of maintaining confidentiality. (17 minutes)

  Each programs includes: 1 DVD, Facilitator Guide (with multiple agenda options), Ten Desk Reference Guides, Online Program Resources and Trainer Pack

  • Legal Briefs Series (8 DVD Set) $2,995.00 [Add to Cart]

Are creative people just born that way or can it be learned? Is innovation like a lightening strike or is there a way to bring about successful innovation again and again? Learn how to increase creativity and innovation in yourself and your organization.

This new manual is ideal for a brand new supervisor to a manager with years of experience. It will help them become a more effective trainer. It will strengthen training skills; sell management on its importance, and help you turn out a well-trained workforce.

In just 7 chapters you'll find everything you need to have an effective and total training program:

Includes:

• How to conduct a needs assessment
• How to develop the training plan for your organization
• How to choose the most effective training techniques
• When and how to outsource
• How to prepare for your training
• How to conduct a successful training session
• How to ensure your training is effective
• Plus appendix with sample worksheets and more

• Building The Best Training Program: Your One-Stop Learning Resource $149.99 [Add to Cart]

Release - 2000

Free Online Preview

Everyone is aware that employee retention is a growing and expensive problem for companies today. But do managers and supervisors understand the key role they play in keeping their talented employees on board? Many believe that the “glue” that makes employees “stick” is made up of money, perks, and benefits-issues over which they have no control. The truth is that there are many simple and inexpensive ways to create a loyal and enthusiastic workforce.

This program offers the “how” by covering:

• The impact of retention problems
• What makes employees stay
• The (retention) buck stops with the manager
• The A to Z of retaining employees

The information improves retention by focusing on the leadership, teamwork and communication skills required of successful managers in today’s workplace. Both seasoned managers and new supervisors will discover the “a-ha’s” a long list of easily implemented tactics to improve moral and retain their most valuable assets-their employees.

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A customizable PowerPoint™ presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

Length: 22 minutes

• Love 'em Or Lose 'em: Employee Retention - DVD $745.00 [Add to Cart]
• Love 'em Or Lose 'em: Employee Retention - VHS $695.00 [Add to Cart]
• Love 'em Or Lose 'em: Employee Retention - DVD Rental $295.00 [Add to Cart]
• Love 'em Or Lose 'em: Employee Retention - VHS Rental $295.00 [Add to Cart]
• Love 'Em or Lose 'Em: Employee Retention - VHS Preview $0.00 [Add to Cart]
• Love 'em Or Lose 'em: Employee Retention - VHS Spanish $695.00 [Add to Cart]

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.

The 90 clips in the Toolkit are organized into the following supervisory skill categories:

• Hiring and Building Your Team
• Planning, Prioritizing, and Delegating Tasks
• Coaching and Training
• Motivating, Encouraging and Giving Positive Feedback
• Building Trust and Showing Respect
• Handling Conflict
• Performance Appraisals
• Discipline and Giving Constructive Feedback

Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.

• The Supervisor Toolkit - DVD $995.00 [Add to Cart]
• The Supervisor Toolkit - DVD Preview $0.00 [Add to Cart]
• The Supervisor Toolkit - CD-Rom Preview $0.00 [Add to Cart]

The In An Instant® Business Training Library contains six individual courses that have been updated to include new post-tests and closed captioning. Plus, each course in the library comes with a videocassette, DVD, audio CD, book and copies of the post-tests that may be reproduced. The In An Instant Business Training Library contains the following courses:

• Effective Teamwork (39 minutes)
• Succeed by Listening (35 minutes)
• How to Develop Effective Communication Skills (34 minutes)
• The Power of Customer Service (45 minutes)
• The New Supervisor: Skills for Success (48 minutes)
• Negotiating for Business Results (39 minutes)

Each course with video, DVD, audio, book and post-tests (plus closed captioning) is $149.95; however, if you purchase the entire library the cost is $749.75. Save $149.95.

These courses are terrific to start a new training library, or to augment an existing one.

• In An Instant Business Training Library - (6 DVD Set) $749.99 [Add to Cart]