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 Online Training - Management / SupervisionManaging People Who Work Remotely 7/27/2010 - Live Audio Conference  How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Communicating Non-Defensively shows five essential skills that promote a productive work environment. Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues. Participants will learn to:
Online Streamed Video Training Includes:
Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Produced - 2007 This course is also available for online training, see details below. Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadership™, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. The Framework keeps groups from getting bogged down in the issue itself and the things that aren't working. It focuses them instead on what is working. Possibilities and solutions are generated from there. The net effect is that:
The video program, hosted by Ed Oakley, teaches viewers the 5 questions and shows how real-world organizations have applied the framework to common, yet critical, workplace problems. Within the workshop, participants experience the versatility of the Framework as they complete exercises where the 5 questions are modified to suit specific situations or challenges. A follow-up "mini-framework" is taught for when the group needs to check in on their progress. Whether your organization is working to institute a change initiative, resolve conflict, raise customer satisfaction, launch a new product or address a specific workplace challenge, your group leaders can use this program to achieve successful results. Program includes: A 27 minute DVD or VHS of the main program plus bonus interviews with the featured leaders adding additional insights and sharing industry-specific stories, Leader's Guide CD-ROM with PowerPoint Presentation and printable Participant Worksheets, 1 copy of the book Leadership Made Simple (with purchase only) and 10 Reminder Cards
This course is also available for online training, see details below.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
This course is also available for online training, see details below. Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, finger pointing, missed deadlines, etc. Building accountability in your workplace saves you money every day in real terms:
Program Includes: A 22 minute VHS or DVD with two versions (one straight-through and one stop-and-go for discussion), Leader's Guide, PowerPoint presentation, 10 Participant Workbooks, 10 Reminder Cards and 10 Buttons
This course is also available for online training, see details below.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Best-Seller In The Magic of We, you'll see a team of 25 Snapper employees gather in the main plant on a Saturday morning for a very different kind of meeting. Senior managers, engineers, suppliers, customer service and marketing are assigned one task: Put together 4 lawnmowers themselves. It comes down to nuts and bolts - literally! As they work, these diverse teams realize that a universal bolt that was supposed to streamline production is causing more problems than it was supposed to solve. See how they use the 'magic of we' to find the solution. The Magic of We is one story, shown five times with five different intros and closings, each addressing a different topic area: Leadership, Teamwork, Problem Solving, Lean Manufacturing, Communication. Here is just a sample of the learning points covered:
Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Produced - 2007 Release! From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Everyone - including the lucky few who’ve never had to work with a difficult person - will benefit from this program. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home. With authors Katherine Crowley and Kathi Elster as hosts, this video program provides the antidote, showing exactly how to take responsibility for addressing the problem and put a stop to it all. It shows employees how to “unhook” from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.). Participants will learn to:
Program length: 23 minutes Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 2nd Edition In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene. This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace. The program includes additional exercises for a flexible design to help viewers learn:
Online Streamed Video Training Includes:
Pricing (Per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Produced - 2007 What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers. Delegating responsibility is a dance - a delicate partnership between manager and subordinate involving trust, authority and above all, communication. Brand new managers find delegating to be the hardest part of transitioning into the new role – while many experienced managers still struggle to get it right years after assuming a leadership position. This training program provides a plan for successful delegation, presented in five steps:
Effective delegation accomplishes more than just the task at hand. It also builds trust for future delegations, helps employees develop new skills, reduces managerial stress and improves organizational productivity. Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Online, Streamed Video Training Option Streamed from our server or yours on an extremely affordable per head basis Mentoring is critical in today’s organizations, but how do you learn to be a better mentor? What about the people being mentored – the mentees? How can they maximize the benefits of the time they invest? “Insights to Better Mentoring” is an educational video that presents four successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships. "Insights to Better Mentoring" will explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization. Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring. Internet delivery includes:
There is a minimum order of $395 per streamed program
 Healthcare and Government Version also Avalialbe! How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. You'll visit an accounting office, a factory and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. Hector's not too keen on losing his own time on the line but in the end sees that teaching Arnold what he has learned over the years not only improves his coworker's skills and efficiency, but increases the entire shop's productivity. At the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching. Program Length: 18 minute
Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 3rd Edition This updated version features vignettes in a variety of industries - manufacturing, white-collar business, healthcare, government and education, and contains many more "how-to" applications than the original. Develop useful strategies for moving through the three stages of workplace change (Endings, the Neutral Zone and Beginnings) including:
The workplace vignettes provide a realistic look at the types of changes we experience at work, and the steps we can take to help manage our response to those changes. Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Positive Discipline teaches a simple, yet highly effective, five step process for correcting negative performance.
The program's vignettes are set in different work environments and feature three different performance issues (including the all too familiar example of an employee who is chronically tardy and frequently absent). Accompanying workshop materials include role-play activities, job aids (such as a conversation planner), and more. Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Online Streamed Video Training Includes:
Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals. At the core of this training is the fact that we all get the same 24 hours a day, but how we use those hours greatly impacts our success or failure. Viewers will explore how to tackle time head-on, learning how to prioritize tasks and address common daily interruptions such as phone calls and e-mail. Designed as a 1/2-day program, trainers will love how Time Challenged's Leader's Guide provides interactive training during which participants learn from one another much like the individuals they see on-screen. They will gain the tools to:
Program Contents: A 20 minute VHS or DVD, Leader's Guide, Overhead Projection Sheets, 10 Participant Workbooks, 10 Reminder Cards. Program length: 20 minutes Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
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Business Training Media, Inc.TM
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