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 Organizational Development What is it that successful companies "get" that others don't? In order to stay ahead, organizations must know how to react instantaneously. They need to be ready to deliver what customers need—before the customers know they need it! Zero Time success is founded on five disciplines: instant alignment of values, instant adaptation, instant learning, instant execution and instant involvement. Dr. Pearlson explains that Zero Time is a must for the realities of today's fast-paced business world. $129.99 [Add to Cart]Continual innovation is essential to succeed in today's challenging marketplace. Everyone in your organization needs to draw from what Professor Ray calls an "inner creative essence" to keep up with the demands of consumers, the expectations of stockholders, and potential inroads from competitors. He describes how to use four tools—faith, absence of judgment, observation, and questions—that can release creativity in your enterprise, sidestepping potential pitfalls and opening up opportunities. $129.99 [Add to Cart]
This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. The Diversity Training Series includes the following video modules: Module I: On the Threshold of Change. Module II: Gender and Sexual Orientation Workplace Issues. Module III: Race, Ethnicity, Language and Religion Workplace Issues. Module IV: Age and Physical Ability Workplace Issues. Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.
Online Streamed Video Training Option Includes:
Online Training Pricing:
Many organizations today have flattened their traditional hierarchies and redistributed work to multi-functional teams. Although easily launched with the promise of decreasing cycle time, improving quality, and increasing customer satisfaction, most teams find it difficult in practice to reach their potential. With a bias toward the pragmatic, Dr. Meyer suggests how to avoid "teaming": the deadly reflex reaction to form a team regardless of the situation. He addresses the trade-offs and downsides of teams, but then proceeds to detail fifteen key architectural elements that help create productive teams that work effectively—and can actually fulfill their promise. $129.99 [Add to Cart]
This course is also available for online training, see details below. Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, finger pointing, missed deadlines, etc. Building accountability in your workplace saves you money every day in real terms:
Program Includes: A 22 minute VHS or DVD with two versions (one straight-through and one stop-and-go for discussion), Leader's Guide, PowerPoint presentation, 10 Participant Workbooks, 10 Reminder Cards and 10 Buttons
This course is also available for online training, see details below.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Duration: 62 Minutes (2008) Most companies that attempt fundamental transformation fail. From a ten-year study of over 500 firms, Professor Tabrizi found the successful ones share common practices: from creating an initial sense of urgency and top-down alignment, to building cross-functional teams with the stamina to “reassemble a flying plane,” to committing to ruthless operational execution and dramatic cultural change. Hewlett-Packard and Oracle had unique transformation goals yet shared common practices. H-P’s top management set goals, timetables, and performance expectations for a multi-pronged overhaul of its operating model, capital structure, R&D investment, and IT infrastructure. Oracle’s transformation from an amalgam of seventy “little companies” to an integrated, cost-efficient structure was launched with a top-down sense of urgency, coupled with changes in performance incentives to get employees on board. Dr. Tabrizi is a Professor of Management Science & Engineering, Stanford University, and the author of “Rapid Transformation.” He received his MS and PhD from Stanford University. Ann Livermore is Executive Vice President, Technology Solutions Group, Hewlett-Packard Co. She holds an MBA from Stanford University, and she serves on the board of UPS. Safra Catz is President of Oracle Corp, and has been a board member since 2001. She earned a JD from University of Pennsylvania Law School. $129.99 [Add to Cart]Conventional management wisdom says shareholder needs come first. Mr. Waterman challenges this assumption as he examines the success of companies that elevate the needs of their employees as well as the needs of customers. Organizational arrangement, not clever strategy, is their edge. Looking at some of America's most admired companies, Mr. Waterman shows how these organizational arrangements work and why America is the most productive nation in the world. $129.99 [Add to Cart] Lay a strong foundation for building and maintaining healthy corporate ethics. Program contains short dramatic vignettes that demonstrate typical every day situations of employees exhibiting questionable ethics. As your managers struggle with the issues of ethics in the workplace, they may realize that your employees often do not have a clear understanding of the difference between ethical and unethical business practices. The success of organizations who train their employees on ethics offers proof that honesty really is the best policy - for both your organization and your employees. That's why it's critical for you to clearly communicate exactly what the ethical and moral expectations are for your employees. Your organization's bottom line depends on it! Values and Ethics can help your organization reduce wasted time and money, while increasing employee morale, confidentiality and productivity. Synopsis Values and Ethics is a series of 12 short dramatic What Would You Do? vignettes. Each situation is followed by a short video break to allow for group discussion. After each discussion, you can summarize by communicating your organization's policy on the situation presented. Some video situations include:
Participants will learn to use the three-step checklist to decide if each situation is ethical: 1) Is it legal? 2) Is it a win-win situation? 3) Would you do the same thing if someone you respected were watching? Key Training Points:
Length: 12 min. Includes Training Leader's Guide and Doing the Right Thing book
 Part of Stephen Covey's Lessons in Leadership Set. Here is a lesson about how the ghosts of our past create both fear and guidance. It is the story of a successful author grappling with writer's block and his very personal Journey to Discovery. Walking the cold streets of 19th century London, our distressed writer is under pressure to produce another novel and haunted by memories of his childhood: the poverty, the grueling factory work, the fear of being homeless. He is at a paralyzing impasse. While walking, he comes across a boy with whom he begins to talk. He finds the boy is working because his parents don't make enough money and, when asked for whom he works, the boy replies, 'For people like you.' This chance encounter is transformative, inspiring our writer, who gets back to his task with fervor. This is the true story of Charles Dickens and his classic, A Christmas Carol. It is an excellent example of how, when blocked, we tend to focus on the impasse itself, which hampers our ability to move forward. Journey to Discovery offers a poignant look at how we can utilize our past and our vision of the future to get back in touch with who we are and our place in the world. It's a look at how our past, present and future come into play when faced with stressful change situations. Journey to Discovery will help viewers to:
Journey to Discovery is an opportunity to identify and overcome impasse-causing situations from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People.
If your business has a closed innovation model, there is only one way into the product development funnel, and there is only one way out to the market. While this model has performed remarkably well for many companies�in many, many industries�it is now obsolete. In conditions of uncertainty, with very complex information, you don't have all the data you need to make the right R&D decisions every time. There is a temptation to go with ideas or products that fit your current business model, with the risk of investing in flops while overlooking potential blockbusters. Dr. Chesbrough describes how to open your closed innovation model, and then apply these same principles to rejuvenate your company's broader business model. He details specific examples of enterprises that have successfully leveraged innovation to create and capture value from ideas and technologies. $129.99 [Add to Cart] Packaged Training Program: Integrated Curriculum Don't be fooled by the myth that just because a process worked well in the past that theres no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness. Skill-Based Program Content Intro: CPI Concepts And Methodology
Unit 1: Selecting A Process To Improve
Unit 2: Analyzing A Process
Unit 3: Measuring Process Performance
Unit 4: Improving A Process
Unit 5: Evaluating Improvement Efforts
Facilitator Kit: The Continuous Process Improvement (CPI) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each Continuous Process Improvement (CPI) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
Great ideas are integral to success. Lynda Curtin gives you the tools to generate fresh ideas quickly and systematically. Using the proven techniques of lateral thinking, provocative operations, concept extraction, and random entry, she engages you in a powerful ideas-generating process that will give you something useful to take back to your job. You'll learn how to break out of your current mind box, take charge of your creative thinking potential, and outthink your competition. $129.99 [Add to Cart] Part of Stephen Covey's Lessons in Leadership Set. Law of the Harvest draws workplace lessons from an unusual source: Farming. It is an enlightening look at the true meaning of "reaping what you sow", and the importance of a strong work ethic. Viewers meet Grant Neibaur, a potato farmer whose work, like all farmers, is largely dictated by Mother Nature (thus quite unpredictable). Grant illustrates the folly of seeking quick-fix solutions. Persistence, patience and perseverance, as well as attention to detail, are imperative. With potato farming, it takes three to four years from soil prep to the harvest -- short-cuts simply don't cut it. The unpredictable nature of farming provides an excellent backdrop, bringing to light that each task has great impact on the outcome. It's an opportunity to examine process, quality, competence, timeliness, sacrifice and preparation. Viewers learn to:
Law of the Harvest is an opportunity to create success in your organization from the ground up, thanks to Dr. Steven Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People. Includes: A 7 minute DVD or VHS video and Leader's Guide.
Great organizations start with great ideas, but they are sustained only through the dedication and passion of great people. To encourage such employees, Libby Sartain advocates a healthy, high-performance culture based on loyalty and trust. How do you create such an environment? Through honest, two-way communications, adherence to stated values, and the establishment of clear expectations and rewards. Once you set these wheels in motion, the combined energies of all employees will be channeled naturally toward achieving your company's market and growth objectives. Sartain explains how to unleash the power of your company's foremost asset—its employees—to create lasting value. $129.99 [Add to Cart] Studies show that organizations that use performance measures effectively achieve superior business results. With the "right" measures, you can more easily see and treat performance problems and reinforce business outcomes for customers, employees, and other stakeholders. Following a six-phase Performance Scorecard model, your managers, supervisors, and leaders can develop and deploy critical performance measures, establishing a clear "line of sight" between the strategic goals of their senior managers and the tactical goals of their workgroups. Integrating on-the-job application with training, our hands-on Line Of Sight (LOS) program enables them to draft a functional Performance Scorecard for their workgroup that includes a Scorecard Summary, a Scorecard Glossary, and a Scorecard Report. They then develop an action plan for finalizing and implementing their scorecard within their organization. Facilitator Kit Includes:
Participant Kit (See below) Participant Kit: Participant materials required to support the training program are available. Each Managing Projects Effectively (MPE) Participant Kit includes materials listed below:
Participant materials required to support the training program include a powerful collection of practical information and tools. Each Line Of Sight With Performance Scorecards™ Participant Kit contains:
Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. You break even�or lose money�on the rest. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for profitable customers, and bring down costs by automating unprofitable ones. The secret is in differentiating your best customers, giving them personalized service, and rewarding them for their loyalty. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers. $129.99 [Add to Cart] Discover a new perspective to the concept of 'win-win' with A Better Way, the story of three South African retailers faced with finding a new approach to their businesses. One, challenged with street vendors at their storefronts, decides not to view their presence as an impediment, but rather an opportunity for increased success through cooperation. First, they provide the vendors with push brooms and other tools so the debris from the fruits and vegetables they sell can easily be cleared from the area. Then they give each one a hat with the store's name on it (which the vendors are proud to wear). The result? Each business is enhanced and customers enjoy the convenience of a full range of goods in one location. A Second is a grocery chain trying to gain market share in the sale of fresh fish, an area where they have had minor success and little clout. Knowing they need a better-quality product from their supplier, they express this, along with suggestions for a more efficient means of storing the fish from sea to port. With these changes, the supplier is able to increase the quality of their product and both parties realize increased profitability. A side result: the vendor's competition makes similar changes, thereby improving the quality of fish in markets throughout the region. Our third story focuses on a young manager who realizes that being in the center of town keeps his store from a large base of potential customers dependent on bus transportation. These prospective patrons would have to walk 17 minutes out of their way to buy clothes at the store and, in doing so, risk losing their place in line at the depot. The answer? Open a store near the depot. Doing so allows them to increase profitability at both stores and make customers very happy. All it took was the willingness to reconsider store placement. A Better Way teaches viewers to:
A Better Way is a profound look at the power of cooperation from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People Includes: A 15 minute DVD or VHS video and Leader's Guide
In an age when consumers and investors alike are gravitating toward companies whose brands they can trust, it's no longer enough to be solely focused on the bottom line. Timberland is proof that profit-minded companies can build on their success while "doing well" for shareholders and "doing good" for communities. Jeffrey Swartz firmly believes in commerce, and that profits for Wall Street are necessary—but not sufficient. He also believes in commitment: to the basic human rights of everyone involved in the Timberland value chain; to minimizing Timberland's impact on the environment; and to the notion of engaged citizenship that encourages us to take the resources we have and find the will to create sustainable solutions that are good for everybody. $129.99 [Add to Cart] Sometimes the lessons we most need to learn are found half a world away, in lands far different from our own. This is the case with A Grander Goal, a training program offering a profound shift in our approach to leadership. A Grander Goal brings to bear that which is at once the simplest and most complex: love and forgiveness. It is a striking look at character illustrated by one man's unselfish desire to be a role model and provide direction for young unemployed men in Uganda. War-torn, strife- and poverty-ridden, Uganda is rife with directionless young men who haven't the means to continue their educations nor any prospects for work. Americans Michael and Laura Timmis help these young men put together a soccer practice, which, in turn, brings them Stone. Once a star member of Uganda's professional soccer team, Stone's professional career ended abruptly after a knee injury, which was intentionally inflicted by another player. But Stone holds no bitterness. He simply tells his opponent, 'You did what you had to'. It is this selfless forgiveness that permeates all he does and sets the stage for the boys he mentors to learn important lessons about their lives and choices. Viewers of A Grander Goal learn to:
A Grander Goal is a profound look at the power of character from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People. Includes: A 11 minute DVD or VHS video and leader's guide.
Organizations are built for stability, not for change. But in today's highly competitive business environment, organizations must be ready to change—and change frequently. They need to replace long-term planning with a succession of short-term advantages. They must increase their "surface area" with the outside world; drive leadership to lower levels in the company; and reward decision makers for change management as well as results. $129.99 [Add to Cart] Human Resource Executive Top 10 Training Product for 2002 Packaged Training Program Integrated Curriculum When an organization's people meet their performance targets, the organization succeeds. This collective success is directly related to how well managers help their people focus their energies and achieve significant results. Our comprehensive, highly-interactive HighPERFORMANCE Management (HPM) program shows managers, supervisors, and team leaders how to align individual employee efforts with organizational goals, measures of success, and objectives; clarify roles, responsibilities, and expectations; and redirect and/or reinforce behavior to support employee growth and performance. Following our proven Performance Management Cycle which seamlessly integrates all aspects of Planning, Coaching, and Evaluating participants learn how to develop and link Performance Plans and scorecards, prepare and give constructive feedback, and effectively evaluate employee performance. Skill-Based Program Content Unit 1: Planning Successful Employee Performance
Unit 2: Coaching For Peak Employee Performance
Unit 3: Evaluating Employee Performance
Facilitator Kit: The HighPERFORMANCE Management™ Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each HighPERFORMANCE Management™ Participant Kit includes materials listed below:
Facilitator Start-Up Package: The HighPERFORMANCE Management Kit; includes one Facilitator Kit and ten Participant Kits. Program Length: 2 Days/Flexible Training Options
In the past, marketing was essentially a broadcast activity: a limited, unidirectional casting-out of your message into the world. Now, thanks to the Internet and other interactive media, computers are handling many marketing functions, gathering data as well as providing customer care. Such transactions provide valuable feedback, rich with information that you can use to hone your brand and boost customer loyalty. But in order to use this technology to your best advantage, Regis McKenna explains that you need to create an infrastructure that responds and innovates, and use it to establish a dialogue that gets and keeps customers. This expands the responsibilities of marketing to everyone in the enterprise, and makes the customer a partner in long-term value creation. $129.99 [Add to Cart] Packaged Training Program: Integrated Curriculum Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Team members must understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations. HighINVOLVEMENT Teamwork provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams. In this comprehensive five-unit program, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork. Skill-Based Program Content Unit 1: Engage With Understanding
Unit 2: Share Constructive Feedback
Unit 3: Participate Actively In Meetings
Unit 4: Resolve For Consensus
Unit 5: Solve Team Problems
Facilitator Kit: The High Involvement Teamwork Kit; (HIT) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
1 Participant Kit: Participant materials required to support the training program are available. Each High Involvement Teamwork Kit; (HIT) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
In 2003, PeopleSoft acquired J.D. Edwards. Throughout the process, Ram Gupta was PeopleSoft's point man at J.D. Edwards' headquarters in Denver. Gupta discusses the details behind the company's decision to make this acquistion and the process of merging the two companies. He shares best practices and personal anecdotes behind the merger. Gupta explains that the 100 days preceding mergers and acquisitions present decision makers with a critical "make or break" opportunity. This is your chance to ask the hard questions, and clearly establish why you are getting into the relationship in the first place. Once the merger comes to pass, the next 100 days must be focused on execution: defining and communicating a road map for the newly formed company. This is the time to make the cold, tough call about people and about the structure of the organization. Then, as you work to meet expectations and validate the success metrics you established early on, you progress to the final phase in which you benefit from the synergies you've created, and begin to generate entirely new opportunities. $129.99 [Add to Cart] Training Objectives
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This extraordinary 2 program training series brings together a distinguished collection of practitioners and researchers who are leading private and public sector organizations through these fundamental transformations. CEO's, managers, line workers and consultants discuss why these changes are occurring and how they impact employees and managers alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in. Series Objectives The New Workplace has been designed to promote thinking and discussion in a wide range of work environments, including public and private sector organizations large and small. If a company or agency is facing change processes stemming from technological advances, global competition, downsizing and/or a stronger focus on meeting customer needs, it can benefit from this training resource. Program Includes: Making the Change (24 minutes, for all employees) and Leading the Change (23 minutes, for organizational leaders), are divided into major concept themes, and each of the segments are tied together by an animated folktale. With both programs, a distinguished collection of practitioners and researchers - leaders on change - join in conversation with CEO's, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in. Change breeds fear. The best way to address these fears is to open a dialogue within an organization, admitting to what we know and, more importantly, what we don't know. Support Materials: This program is accompanied by a 46 page Facilitator's Guide. This flexible Guide includes 9 participant handouts, a bibliography, a dictionary of new business terms, activities, exercises and questions for discussion. With the purchase of The New Workplace series, the program producer grants you a license to make as many copies of the Facilitator's Guide or the handout pages as your organization needs. Leading the Change is also available in French, Spanish, Italian, German and Portuguese. Streamed Online Video Training Optional: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. Streamed Video Pricing:
Learn more about our streamed video training over the web.
 In step by step detail, this exciting video shows how three vastly different organizations have successfully implemented Dr. Wheatley's concepts within their teams. Looking at these diverse organizations, viewers will find many practical applications on how to analyze their own work roles in new and more productive ways. All three organizations focus on three areas - or domains- that have enabled them to become more adaptive and responsive: opening the flow of Information in the work environment; forming Relationships that maximize informational flow and organizational performance; and using their awareness of the organization's Vision or identity to guide, influence, and support organizational decision making and behavior. Participants will learn:
Program Contents: A 23 minute VHS or DVD, Leader's Guide
 This program is also available for online training. See details below. Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 A Personal Commitment To The Organizational Strategy An organization's strategic vision is a roadmap for the future. It defines the direction in which the organization is headed, the market position it intends to occupy, and the capabilities it plans to develop. Through Living The Vision On The Job, participants learn how to develop and align their personal visions, missions, and values with those of their organization to become more self-motivated and productive. Skill-Based Program Content
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 The Complete Guide to Systems Thinking and Learning uses the Systems Thinking ApproachTM to guide transformation change in our personal lives and organizations. Systems Thinking was first popularized in 1990 by Peter Senge with his best-selling book, The Fifth Discipline. Unlike Analytical Thinking where the parts are primary and the whole is secondary, in Systems Thinking, the whole is primary and the parts are secondary. The Complete Guide to Systems Learning & Thinking explains how to use simple concepts and specific tools to move you from theory to practice and from chaos and complexity to elegant simplicity. This book will enable you to make the shift from seeing elements, structures, and functions to seeing the process, interrelationship, and outcomes. Selected Contents
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