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 Organizational Development This Training Manual explains how to use The Ethical Type Indicator with The Seminar on Ethical Reasoning - an experiential workshop in which participants discover, examine and explore their ethical values and inner ethical constitution. Conduct a two-hour, half-day or full-day module in your organization Program Includes:
About the Author Louie V. Larimer, is the founder and president of Focused Strategies, Inc., a management consulting firm that helps CEOs develop and implement profitable business strategies. He holds a bachelors degree in psychology, masters degree in business administration, and a juris doctorate. Mr. Larimer has taught graduate level courses in management, organizational development, ethics, law, conflict resolution, and negotiations.
 This sourcebook provides complete, up-to-date coverage of all aspects of performance management - communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical "how-to" sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires,transparency masters, and other materials to use in presentations and training.
 The Complete Mentoring Program is a comprehensive, unified, coherent, and practical approach that is directly based on valid and reliable professional research in the field of adult psychology. The entire program is centered in the mentoring model of interpersonal learning as a planned and collaborative initiative. All the materials are grounded in a theory of adult development that concisely describes the precise behavioral responsibilities of the complete mentor role and directly involves mentees as active and reflective learners. Many business, government, educational, military, religious, community, and health care organizations have incorporated Dr. Cohen's inventory, books, and video into their orientation and training programs for mentors, mentees, and program coordinators. Numerous doctoral dissertations have also been completed which utilized his books on mentoring theory and practice, with particular use of the Principles of Adult Mentoring Inventory. The Complete Mentoring Program Includes:
Additional material may be purchased separately.
 This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States. Training Objectives
Training Methods
Time Guidelines: 50 activities vary in length from 15 minutes to 60 minutes.
 This course is also available for online training, see details below.
This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Visit a workplace where a costumed pig tosses out the balls, "ushertainers" serenade you in the stands and games are always sold out. See firsthand just how much fun, when combined with commitment, relates to organizational success and personal satisfaction. Sure, a day at the ballpark might sound like a good time. But when it's your job, it can mean a fifteen-hour day of hard work, whether you're cleaning the bleachers, keeping the books or taking care of customers. How do they do it? For the people who work here, fun is an attitude. An experience. It's why everyone from head groundskeeper to the president and co-owner is passionate about coming to work. Having fun on the job makes these employees more creative, more productive, and ultimately more satisfied. They don't take themselves too seriously. They treat each other with respect. And they make every day an event. Key concepts in the video can bring this mindset to any workplace:
Program includes: VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM with film transcript, 10 Participant Workbooks, 10 Reminder Cards. Bonus extended-cut DVD version of show included with either video format.
Online Streamed Video Training Option:
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course is also available for online training, see details below. Leaders of Character: Leadership the West Point Way takes us into some of this country foremost organizations, including Proctor & Gamble, the FBI, Penguin Publishing, and the Peoples Health Center, where we see West Point graduates putting their skills to the test. These are people who, like all of us, combat time and resource pressures, yet practice daily the principles of leading with character, heading top-notch teams, uplifting entire organizations. Includes: VHS video or DVD, Leaders Guide, 10 Participant Workbooks, 10 Reminder Cards and PowerPoint Presentation on CD-ROM
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Powerful ideas and techniques to ignite and motivate your workforce! Create a work environment where people do their very best every single day. Based on the proven strategies of Bob Nelson, author of 1001 Ways to Energize Employees, this documentary-like video uses real-life examples from managers and employees at Boardroom Inc. and United Airlines to illustrate pratical techniques and approaches that managers at all levels can implement. From Motivation: Igniting Exceptional Performance, managers will learn about the powerful benefits of encouraging communication, soliciting suggestions, developing trust and confidence, encouraging creativity, and providing rewards and recognition. Communication can make or break an organization. Teach your managers the performance enhancing advantages of promoting "spontaneous interaction," managing by "walking around" and promoting an open door policy at all levels. Viewers will also learn to tap into individual intitiative and solicit suggestions so employees become their own agents of change. And because the people who do the job know the job best, you'll hear why a suggestion system should include every employee in your organization. How-To Training Points:
Training Package Includes: Training Leader's Guide with session agendas, discussion materials, training assessments, interactive exercises and overhead and handout masters. Also included is the soft-cover version of Bob Nelson's 1001 Ways to Energize Employees, when you lease/purchase this new video. Length: 21 minutes
 DVD, Book & audio CD "Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference" shows that there is, and most of what makes us positive is attributed to our own self-image. This video unfolds five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them and how to keep the hard work of maintaining your own positive attitude in perspective. This also offers general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.
 Today most executives and managers need to have an international business and cross-cultural perspective. Global Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and to prepare foreign nationals for working in the U.S.
Joe Torre has managed one of the most successful teams in baseball history – the New York Yankees. During his remarkable managing career, Joe Torre has realized that success is not just about winning; it is a culmination of victories and defeats and what you learn from each opportunity. While slumps and setbacks are inevitable for teams and organizations, the true measure of success is how you respond to and bounce back from adversity. In Sacrifice is Not Just a Bunt, Joe Torre illustrates how to achieve individual and organizational success by cultivating a positive attitude, team communication and self-confidence. Joe Torre’s tremendous success in both his playing and coaching careers is a result of his steadfast focus on six guiding principles:
Sacrifice is Not Just a Bunt teaches audiences that individual success can be greater and more satisfying when individual goals are tied to team success. The more individuals contribute to fulfill team goals, the better the team or organization, and the greater the individual achievement. Joe Torre speaks not just about winning, but about the importance of learning from wins and losses. Sacrifice is Not Just a Bunt is ideal for building confidence, commitment, and collaboration in teams and organizations. Length: 35 minutes
This course is also available for online training, see details below.
The Dashboard tells the compelling story of one company's unique approach to gathering and distributing information about the health of their organization. Younger Brothers Construction was struggling to make the transition from a good company to a great one. People throughout the company had different ideas of the company's goals, and while they "measured everything that moved", they didn't always know how to act on their findings. Working together, the management team at Younger Brothers set an over-arching goal for the company: to build homes faster, better, and cheaper. To reach that goal, they realized they needed measures, but first they had to prioritize and narrow down the many metrics they currently tracked. After gaining consensus on what measures mattered the most in the achievement of their goal, Younger Brothers created their "dashboard" - a single graphical tool which displayed key factors describing the company's current performance. Like the dashboard of a car, this tool provided an instant reading of how they were doing. If the needle was in the green, that metric was good. If it was in the red, problems needed to be solved…immediately. It was distributed to employees throughout the company and everyone knew how to read the gauges and act on those readings. This approach changed the way Younger Brothers did business and the results were dramatic. Their productivity and profits rose, safety improved, and everyone could see how they contributed to the company's success. After viewing The Dashboard program and participating in the workshop exercises, trainees will: Recognize the need for measurement within their department or organization Identify metrics that can lead to improved performance Begin to set up a plan to measure and respond to selected metrics. Program Includes: 7.5 minute VHS or DVD, Leader's Guide with reproducible participant worksheets, CD-ROM with PowerPoint Presentation and worksheets
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Turning Passion Into Performance With the emphasis shifting from managing to enabling others, leaders must find ways to help themselves, as well as their employees, learn, develop, and function at ever higher levels. Passion provides the driving force needed to energize careers, improve individual and organizational performance, and strengthen workforce loyalty. In Leading With Passion, leaders discover how to identify and integrate their personal passions and those of their employees with the organization's core passions and Key Profit Areas. Then, through our powerful Performance Scorecard methodology, they learn how to reinforce employee commitment and improve workgroup performance in these and other critical areas using measures. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 Best-Seller! Purchase all four of Lou Holtz best-selling training programs for one low price. This package includes: Do Right - This best-selling program is the perfect vehicle to instill the spirit of teamwork, commitment to excellence, loyalty to the organization and personal dedication to success. (23 min.) Do Right II - focuses on the importance of teamwork, the cornerstone of every individual and organizational success. (22 min) If Enough People Care - In this motivational program, Olympic Champion Mary Lou Retton introduces Lou Holtz who shares his three play-like-a-champion rules: Do It Right, Do Your Best, and Care About Others. (28 min.) Do Right: The Plan - In Do Right – The Plan, Lou Holtz illustrates the way to apply these values to achieve individual and organizational success. Through trial and error, victory and defeat, every success begins with two things: a vision and a plan. Released in 2006. (35 min) Package Includes: 4 DVDs or 4 VHS videos You'll save $185.00 when you purchase all four programs - regular price $2,380.00
Richard Roi Todd Pierce At any given time, companies may be juggling as many as ten different change initiatives. The sad reality is that the majority of them will fail as new ideas lead to new projects while the older ones are allowed to languish. And often, it’s large companies with strong corporate cultures that have particular difficulty handling change. Adaptation, done correctly, can lead to increased profits, but it’s important to remember how you got there. A truly adaptive organization values people over technology and respects its employees as both individuals and team members.
 Using DiSC To Build Team Relationships Today's competitive marketplace demands that organizations do more, with less not an easy task. To accomplish this, organizations need to find ways to work smarter and faster, relying more and more on the knowledge and skills of teams specifically high performing teams. A Foundation of Teamwork explores the essence of teamwork effective communication. In this program, DiSC is used to provide insights into communication styles and offer new opportunities for team building. Upon completion, participants will be able to identify their primary communication styles and those of other team members to identify potential areas of interpersonal conflict so they can minimize problems or avoid them entirely. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 "Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience Two of the world's leading team building facilitators bring you their best icebreakers, assessments, games, and exercises in a user friendly format. Team Workout is for facilitators, team leaders, trainers, and managers who want all the necessary materials and a step-by-step protocol for fast and easy implementation of effective team development. It's all here, the goals, time required, room set-up, materials, and detailed instructions to ensure a no-fault experience. There are even debriefing questions to facilitate the transfer of learning back to the workplace. Selected Contents
 Customer Favorite! Add new life to your training programs! Here's a collection of 75 games that will reinvigorate any training session. There is something here for every trainer and every training situation - from light-hearted energizers to thought-provoking closure activi ties. The games are based on current trends in the world of training, so they're sure to be a relevant accompaniment to your current training programs on team building, diversity issues, leadership, change, and more! Training Methods
Topics Include
 Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. The DISC learning assessment is used to provide insights into communication styles and to offer new opportunities for strengthening customer relationships. Upon completion, participants will be able to identify their own primary communication style and gain insight into their customers styles recognizing potential areas of interpersonal conflict and successfully tailoring their approach to alleviate concerns and meet the needs of their customers. Facilitation Kit The easy-to-use Customer Service Excellence Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit Participant materials required to support the training program are user-friendly with information and tools that can be put into practice immediately. Each Customer Service Excellence Participant Kit includes:
 This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. Includes: 300 Page Activity Manual
 Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace! This unique approach is a must-have for any organization looking for a synergistic and comprehensive way to explore communication, diversity, conflict-management and teamwork! Also included: DOING OUR PART: This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing. A short but comprehensive and powerful tool, DOING OUR PART teaches us about communication, teamwork, problem-solving, and productivity. This unique and visually arresting program emphasizes the personal responsibility we all share for creating a unified and respectful workplace. A LOOK INSIDE OURSELVES: A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point for both personal introspection and serious discussion. Beautiful and uplifting, A LOOK INSIDE OURSELVES opens the door to productive discussions about our individual contributions and responsibilities—in the workplace and in life. Key Learning Points
Program Includes: Let's Get Together 22 Minute DVD, Valuing Our Workplace (two DVDs), Facilitator's guide, Reproducible Particpant Materials & PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
 4-Program Set This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. The unique format challenges supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they've learned to practical applications in their own jobs. Available on DVD and VHS, the Ready Response series includes ...
Each supervisor training program comes with the following:
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 Help train supervisors to handle difficult situations with confidence! Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Conquering Difficult Conversations, available on DVD or VHS, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for and address situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees. This training series encompasses four individual training topics:
Each training program also includes the following:
 In today’s business climate, simply having an ethics policy in place isn’t enough. You must continually keep ethics up front and center to avoid the ethical violations—and erosion of confidence—seen in corporate America today. This book contains 15 easy-to-use activities that can be used individually or as a whole to reinforce your company’s ethics and values. And inspire employees to recommit to responsible business behavior.
 Best-Seller By Lois B. Hart, Ed.D. (2003) Free Shipping within the U.S. For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on:
The activities help leaders:
Includes: 3-Ring Binder, 300-pages, Written Exercises, Self-assessments, Closure Activities, Role Plays, And Group Exercises.
This program is also available for online training. See details below. In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve. Program includes: DVD, book & audio CD. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This course is also available for online training, see details below.
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This program gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors. Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the healthcare workforce - or more valuable to the organization in its pursuit of objectives. Three scenarios in healthcare, personal and business settings dramatize the five positions taken by most people during conflict: Participants will learn:
Program Includes: A 22 minute VHS or DVD, and Leader's Guide
Online Training Option
Please contact us by emailif you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Produced - 2007 This program is also available for online training -- see details below. How do you make better ethical decisions at work? Just because a particular choice is legal does not make it right. Seeing legal compliance as the goal of ethics rather than the starting point can lead to poor decision making with disastrous consequences for the individuals involved and their organizations. Compliance is essential, but it's not enough. This new 2-part series Compliance is Just the Beginning presents an easy-to-learn approach that will help employees at all levels make better ethical decisions. Program One, 3 Steps to Ethical Decisions (24 minutes), introduces the process. We hear from a former Enron executive as well as six ethics experts who discuss the pressures people can feel that may lead them to make poor decisions. We explore the importance of being aware of our core values as well as the standards of behavior expected by our organizations and our communities. Most importantly, we learn the 3 steps we can each take when faced with a tough ethical choice to help us make the best possible decision. Program Two, Ethical Situations to Consider (32 minutes), presents us with 8 dramatized scenarios. These stories represent familiar ethical issues most of us will face at some time. By discussing these situations and applying the 3 Steps process in each case, employees gain valuable practice and reinforcement. Program includes: Two videos or DVDs, a comprehensive facilitation package that includes course outlines, training activities, reproducible handouts, and optional PowerPoint slides.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure. In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video. Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide
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