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 Professional Skills Development This program is also available for online training. See details below. Coaching can have a profound effect on each of your employees performance. That's why Succeed by Coaching is essential for anyone who manages or supervises in today's hectic business world. From coaching special employee needs to coaching the most achieving employees in your organization, you'll learn how to establish mutual trust and straightforward communication. By doing this, you can increase the amount of goals reached, increase the number of problems solved, become noticed for your quality of business, and improve your own managerial performance! You'll Learn How To:
Program Includes: A 30 minute DVD, Audio CD, and Workbook Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This movie-like version of the powerpoint presentation with audio makes it easy to deliver workplace ethics training. HR experts and labor and employment attorneys agree that businesses— regardless of their industry or size—should be concerned about the ethical conduct of their supervisors and employees. According to a survey by the Ethics Officers Association and American Society of Chartered Life Underwriters, half of U.S. workers have committed one or more illegal or unethical acts. These acts included stealing office supplies, abusing sick days, massaging quality control figures, and using or abusing drugs and alcohol while on company time. When the training is complete, supervisors will be able to:
This time-saving program includes everything you need:
 This course is also available for online training, see details below. Meet Peta, an experienced administrator who has been interviewed for a position at a prestigious museum. The president believes she is perfect for the position and is excited about her joining the team. Before accepting the job, Peta wants to spend a day at the museum getting to know the people who work there. The rest of the team willingly accept the task of giving Peta a guided tour of their work environment. The following day Peta declines the position. What went wrong? Our video follows the team's experiences and gives each of them a second chance to correct the behavior that led to her decision. Once the team learns a few important tips on business etiquette, the impression they give Peta is a positive one-- leaving us to believe she will accept the position after all. Program Includes: An 18 minute DVD or VHS and Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. In this video program you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. You'll learn to handle the tough situations by really understanding what has been said. You'll have the confidence needed to solve the difficult problems and react without misunderstanding. Persuasion is also a part of listening and you will learn how to become even more persuasive just by listening correctly. You'll develop the skills necessary to become a level one listener (the best!) and an understanding communicator. This enhanced DVD edition of Succeed By Listening is part of the In An Instant ® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD and a post-test that may be reproduced. It also includes a copy of the book Listening, That Forgotten Skill. Length: 35 minutes.
 The Professional Fast Job Search Series includes 6 DVDs and 2 CDs. The following programs are part of the package: Interviewing for a Fast Job Search (DVD) will teach you proven, practical and effective methods that will help you in developing interviewing skills that get results so that you too can land that great job! (33 minutes) - Free Online Preview Resume for a Fast Job Search (DVD) shows step by step how to create a resume that works toward getting into that ideal job fast. (26 minutes) Free Online Preview Networking for a Fast Job Search (DVD) shows the best practices available to help job seekers to become great at Networking so they can land that great job! (33 minutes) Free Online Preview Negotiating for a Fast Job Search (DVD) will guide you thru the negotiating process and show you, step by step, how to negotiate the best possible deal into the next job. (22 minutes) Free Online Preview Search Strategies for a Fast Job Search (DVD) will show how to maximize each strategy by utilizing the right technique in order to achieve results. (23 minutes) Free Online Preview
21 Keys For a Fast Job Search (DVD) provides the most practical, proven and effective methods available today toward landing your next job as fast as possible. Whether you are currently unemployed or considering leaving your present job, these job search methods and strategies will help you not only find a job fast, but also help you find the job that is ideal suited for your next stage of life. (45 minutes) Free Online Preview
Cover Letter Templates & Sample CDs - These downloadable files will aid the job seeker in creating winning documents in a variety of situations.
Resume Templates & Sample CDs - This CD is full of different styles resumes in a variety of industries.
 “The Fast Job Search Series” provides practical, proven and effective ways to land your next job fast. The Professional Fast Job Search Series includes 6 DVDs, 6 Audio CDs and 2 CDs. The following programs are part of the package: Interviewing for a Fast Job Search (DVD & Audio CD) will teach you proven, practical and effective methods that will help you in developing interviewing skills that get results so that you too can land that great job! (33 minutes) - Free Online Preview Resume for a Fast Job Search (DVD & Audio CD) shows step by step how to create a resume that works toward getting into that ideal job fast. (26 minutes) Free Online Preview Networking for a Fast Job Search (DVD & Audio CD) shows the best practices available to help job seekers to become great at Networking so they can land that great job! (33 minutes) Free Online Preview Negotiating for a Fast Job Search (DVD & Audio CD) will guide you thru the negotiating process and show you, step by step, how to negotiate the best possible deal into the next job. (22 minutes) Free Online Preview Search Strategies for a Fast Job Search (DVD & Audio CD) will show how to maximize each strategy by utilizing the right technique in order to achieve results. (23 minutes) Free Online Preview
21 Keys For a Fast Job Search (DVD & Audio CD) provides the most practical, proven and effective methods available today toward landing your next job as fast as possible. Whether you are currently unemployed or considering leaving your present job, these job search methods and strategies will help you not only find a job fast, but also help you find the job that is ideal suited for your next stage of life. (45 minutes) Free Online Preview
Cover Letter Templates & Sample CDs - These downloadable files will aid the job seeker in creating winning documents in a variety of situations.
Resume Templates & Sample CDs - This CD is full of different styles resumes in a variety of industries.
As a former federal mediator, Pat Cleary has been involved with just about every kind of negotiation. In this entertaining presentation, he shares gems of wisdom from his nearly 20 years of hands-on dispute resolution. Pat describes common negotiation mistakes that unnecessarily complicate solutions and can prevent you from getting what you want. He then provides practical, effective methods that you can use to sidestep the pitfalls and stay focused on getting the best deal possible. He explains how to test stakeholder commitment on the issues, what you should always take off the table, and when to recognize that "no" doesn't mean "no," and "final" doesn't mean "final." $129.99 [Add to Cart]This program is also available for online training. See details below. Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Supervising the Difficult Employee, however, will steer you through six main objectives that will help you redirect that employee. That employee's behavior may be non-productive, and negatively affects coworkers' performances--hence,the difficult employee. This program begins by high-lighting steps for determining the root problem, using accurate documentation, then helping the employee take corrective action. Who knows? You may find that your "problem" employee just needed guidance to be one of your "best". Comes complete with a 23 minute DVD, audio CD and copy of the book "Supervising the Difficult Employee," by Ann M.
About 80% of job seekers in today’s market land that great next job by networking. These proven technique makes a huge difference not only in getting a job but also in getting a better job in less time.
Candidates learn how to avoid the most common mistakes made by job seekers while attempting to network. To be effective in our conversations we need to create and utilize a good Verbal Commercial. Those who can best articulate what they want to do next will land jobs significantly faster than those who are vague and uncertain about their future.
Some of the Areas Covered:
1. Most Common Networking Mistakes 2. Verbal Commercial 3. A.I.I.R. 4. Hidden Job Market 5. Network List 6 References 7. Target Company List 8. Cover Letters 9. Phone Conversations 10. Leaving Messages 11. Informational Meetings 12. Face- 13. Follow- Networking for a Fast Job Search shows the best practices available to help job seekers to become great at Networking so they can land that great job!
This is the basis for this approximately 27 minute Program.
 It is important to put together concise and simple cover letters that will accompany your resume.A cover letter is like a headline of your resume where the applicant entices the reader to read the resume. It emphasizes the important matching points of your resume with the requirements of the position. These downloadable files will aid the job seeker in creating winning documents in a variety of situations.
 This program is also available for online training. See details below.
There is nothing like good writing. Good writing may stretch our imaginations. And, yes it may be difficult and time consuming. But the ability to communicate clearly and succinctly and have people understand what we are saying is critically important both in our business and personal lives. The Write Stuff DVD training program provides a practical how-to guide to help you become a better writer-both professionally and personally. In this truly non-threatening training program you'll learn:
"The Write Stuff" video training program comes complete with a DVD, audio CD and book that contains numerous vignettes and graphics to help you learn more quickly and easily. If you want to improve your writing, this program is a must! We hope you will give it a try.
Program Includes: A 39 minute DVD, book and audio CD. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 It's 6:00 in the morning and you're already at your desk. In a desperate attempt to be productive, you plan to work - uninterrupted - until the frenzy of regular business hours begin. You don't have to rise before dawn to be effective at work. You just need the exciting, yes exciting training program Time Management: Get the Most out of Your Time. You can take hold of your time. You can take hold of your schedule. You can manage your job more effectively. This time-saving training program will help you:
Comes complete with a DVD, CD audio and copy of the book Time Management by Marc Mancini, which is part of the Business Skills Express Series published by The McGraw-Hill Companies. 39 minutes.
 Best-Seller! This program is also available for online training. See details below. If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we sit down to write, we confront a frustrating, time-consuming task. Words and meaning elude us. Precious hours march by as we stare at a blank computer screen. Don't despair. You don't have to be a best-selling author to write clearly and effectively. You just need to follow the program in Writing for Business Results. This clear-cut, non-threatening approach gives you the principles you need to make your writing powerful, interesting and relevant to the reader. You'll improve all aspects of your business writing from memos to e-mails to detailed annual reports by learning how to:
Sharpen your pencils, fire up your computer, and write for results! This new training program comes complete with a DVD, CD audio and copy of the book Writing for Business Results by Patricia E. Seraydarian, which is part of the Business Skills Express Series published by The McGraw-Hill Companies. 25 minutes. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 Those who don’t ask, don’t get.” That’s the most important law of negotiating. Most people are frightened of blowing the deal by asking for too much. Applicants don’t have to be afraid to ask for what they are worth. Take the fear away by learning how to safely and effectively negotiate their way to that great job thru this process. Developing a plan for a negotiation, using verbal and body language, and take advantage of timing in negotiations and more ... Some of the Areas Covered: Negotiating for a Fast Job Search will guide you thru the negotiating process and show you, step by step, how to negotiate the best possible deal into the next job.  Comes complete with learning objectives, facilitator guidance, and reproducible materials. Activities cover
Training Objectives
 Over many years of teaching and coaching in the career and workforce development areas, We have observed that there are 21 distinct keys that determine how fast or slow a person typically lands in a new job. When these keys are understood and managed effectively, the job search process can be accelerated to a fraction of the time it will typically take other job hunters to land a job.
Some of the Areas Covered: 1. Beliefs 21 Keys For a Fast Job Search provides the most practical, proven and effective methods available today toward landing your next job as fast as possible. Whether you are currently unemployed or considering leaving your present job, these job search methods and strategies will help you not only find a job fast, but also help you find the job that is ideal suited for your next stage of life. This is the basis for this approximately 45 minute Program.
 This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States. Training Objectives
Training Methods
Time Guidelines: 50 activities vary in length from 15 minutes to 60 minutes.
 Available on DVD or Audio CD Free Online Prevew - (Windows Media Player Required) In this Program Interviewees will learn and improve skills to achieve results. How to assess a candidate’s background, experience and skills is important but to be able to communicate those essential topics at the right time and only as extensively as necessary is imperative. This Training Program provides the latest and most effective Job Search Techniques, full of real life engaging visual examples dramatized by actors. Candidates will also learn how to develop key statements for a successful interview. The interviewee who implements these techniques it’s who will Get Hired! Some of the Areas Covered: 1. New Definition for Interviewing Interviewing for a Fast Job Search will teach you proven, practical and effective methods that will help you in developing interviewing skills that get results so that you too can land that great job! This is the basis for this approximately 33 minute Program.
 Includes FREE CD with 25 role plays from the popular first volume-50 total role plays! Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert. If you're a management training and development specialist who needs one or two role-plays to use in a negotiation program, this book's a must. The book provides the opportunity to practice the behaviors used most frequently by successful negotiators-including questioning, clarifying, checking for understanding, summarizing and active listening. Each of these role plays is based on a unique approach to negotiation embracing three critical concepts:
Try out new behaviors that will help you:
Sample role-plays:
Get Hired! How to Ace the Interview will teach interviewees how to be confident and prepared with the knowledge of key interviewing skills presented in this program. The key learning topics focus on teaching job applicants how to develop a profile of their personal characteristics and career skills to help them be better communicators during an interview. Applicants will also learn how to develop skill/benefit statements and SHARE examples, which are both key elements of a successful interview. Basically, it's the interviewee who applies these techniques the best... who will Get Hired! How-To Training Points:
Includes: 28 minute DVD or VHS video and leader's guide
We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. In the DVD training program "How to Deal with Cultural Diversity in the Work Place" you will learn to see the value of these differences in people and learn to put cultural diversity to work to benefit you and your organization. We no longer live and work in an insular market-place. We are now part of a worldwide economy with competition coming from nearly every continent. For this reason we need every bit of diversity that will make us more creative and open to change. Cultural diversity brings fresh ideas and differing insights to each and every company. In this DVD training program you will learn how to:
30 minutes.
 The perfect opportunity to reflect on yourself and where you’re headed Strategies, ideas and activities for self-development and learning in the workplace By Laurel Alexander We all struggle as professionals to stay on top of our game. Here is a book with hundreds of practical ways to take control of moving your career in the direction you want to go – and of helping your people do the same. 675 Ways to Develop Yourself and Your People reflects the real needs of real people in today’s workplace. You’ll gain exercises, activities and strategies that will help you develop your ability to build positive work relationships, change an aspect of your interpersonal behavior, come across as powerful in meetings, listen, make decisions, survive a downsizing and much more. The engaging and hands-on resource provides a set of 50 individual learning opportunities and over 600 ideas, techniques and activities for making the most of the learning opportunities. Each module begins with an overview of the subject and moves on to exercises in easy-to-use categories:
You can pick up this book and start wherever you like. You’ll be amazed at how many opportunities you face each day to learn with and from your co-workers, facilitate the development process in others and travel purposefully through your life.
 Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation, The Basics of How to Plan, Write and Give a Winning Presentation! will help you overcome the “presentation jitters” and deliver what the audience expects—a great speech! Includes DVD and 75 Ways to Improve Your Next Speech book. 30 minutes.
Nearly all companies and individuals say goals are important. Whether they are sales goals, production goals, personal finance goals, or weight loss goals they are deemed important. Yet many times we set our goals without much real thought. "Our new sales goal is to increase last year's sales by 10%." Why? Maybe it should be 20%. But without any real thought no one is really sure. In this new DVD training program you'll learn:
"Decide upon your goals and then set your mind, body and world into motion. As a worthwhile being, you deserve success. Demand it. Require it. Insist upon it," says Blackman. Divided into segments, this DVD is perfect for group training or may be used for individual instruction. This how-to training program comes with a DVD, CD audio and goals-setting booklet. It is a must for any individual and organization. (Length: 35 minutes)
 This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set:
Includes 5 DVDs, 5 CD audios and 5 booklets (5-Volume Set) Free Ground Shipping!
 The Hidden Communication Skill That Will Make Your Next Team Meeting More Productive With John O'Hurley We understand that speaking clearly, using proper listening skills, and knowing the importance of non-verbal cues all play vital roles in clear communication between people in organizations. Surprisingly, the impact of questions, and how to ask them properly, remain an unacknowledged part of the training curriculum. This sprightly and to-the-point video addresses that shortfall. Driving home the lessons is John O'Hurley, best known as J. Peterman on the Seinfeld series. His unique persona helps deliver these important learning points.
This intriguing, involving, and entertaining video will improve:
How To Ask Positive Questions is designed to be used during team training sessions devoted to productivity and communication skills, or before a meeting starts. By increasing the questioning ability of employees, the video's benefits extend beyond team impact. Employees who can properly ask questions will deal better with all colleagues throughout the entire organization. Additionally, communication with both external and internal customers will improve. Entertaining, motivational, and informative, How To Ask Positive Questions is a skill-building, consciousness-raising video that will energize your teams to perform at higher levels. Program Includes: DVD or VHS (Running time: 12 minutes) 32-page Leader’s Guide with Two Lesson Plans
This program is also available for online training. See details below. In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve. Program includes: DVD, book & audio CD. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Managing Stress On and Off the Job PowerPoint & Booklet Kit Stress on the job is a triple threat to your business leading to Accidents, Absences, and business busting hostile Attitudes toward co-workers and customers. This PowerPoint training kit gives you a training class that's ready to go right out of the box. This kit includes:
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Develop your leadership and supervisory skills with these nine high-impact productions. We all know that being a manager isn't easy. Roles are changing and today's managers find themselves faced with not only being responsible for the goals of their workforce but for the entire organization as well. These nine top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans. Learning points include:
Guarantee: This comprehensive management training series will have your staff making more confident and knowledgeable decisions than ever before.
Redesigning your Website starts with preplanning, goal setting, and getting early buy-in from stakeholders. Nine key steps are outlined, including developing a redesign blueprint, creating mockups to communicate to developers, and conducting user testing. $129.99 [Add to Cart]
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