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 Professional Skills Development Best-Seller! Basics of Business Etiquette how-to training program you'll learn:
The Basics of Business Etiquette training program comes complete with a DVD, CD audio and copy of the book The Basics of Business Etiquette by Majorie Brody and Barbara Pachter, which is part of the Business Skills Express Series published by the McGraw-Hill Companies. 45 minutes
 Even though everyone negotiates in daily life as well as in business, it is clear that resources are often left "on the table." Contracts and outcomes are not always in the best interests of the negotiator, and there is no real systematic assessment of the quality of the negotiating behavior. Professor Neale identifies systematic ways to increase the quality of negotiated agreements, including methods of preparation and use of rational assumption, bidding, and decision criteria. $129.99 [Add to Cart]
Avoid embarrassing errors and make your best impression on customers and colleagues. Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn about:
• Email etiquette and best practices.
• Openings and closings.
• Proper formatting and subject lines.
• Grammar and punctuation.
• Writing “bad news” emails.
• Email customer service.
No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.
Format: DVD
 Best-Seller!
This video is divided into two parts: an explanation of six conflict resolution techniques, followed by an examination of how to apply those techniques. Put together, it becomes a complete lesson in communication breakthroughs. Among the topics covered are ways to change the way you speak so that you don’t come across as accusatory, how to anticipate statements to come to a greater understanding, and setting boundaries that define expectations. These techniques will help coworkers curtail aggression and deal with issues that have been bubbling under the surface. Formats: DVD Duration: 37 Minutes Includes - Free Study Guide Support Material Study Guide: This 38-page booklet includes exercises that allow attendees to review the six techniques covered in the video. Also explains how to apply those techniques to resolve conflicts. Leader's Guide: This 38-page guide is designed to assist facilitators In guiding a group through the program. This booklet includes discussion questions and exercises designed to demonstrate the six techniques.
 Knowing how to effectively use search strategies can help you while you are employed or unemployed, these methods won’t only help job seekers find a job fast, but more importantly help them find the ideal job. When searching for a new job there are several common approaches that are typically used by a job hunter to find a position within a new company. Most of these approaches are passive and have very low odds of turning into a job at all. Job seekers who unknowingly make the wrong kinds of effort and use ineffective strategies can end up adding months or even years to their job search. Some of these job seekers even give up hope and drop out of the job market completely. We’ll teach job seekers how to transform a passive approach into a proactive search by giving them fast job search strategies for each method. Instead, get more jobs leads with less effort by following our step- Some of the Areas Covered: Search Strategies for a Fast Job Search will show how to maximize each strategy by utilizing the right technique in order to achieve results.
This is the basis for this approximately 23 minute Program.
 This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. Includes: 300 Page Activity Manual
The Five Secrets of Communication: Business Edition - DVDNew Release! Produced - 2009 This breakthrough-training package includes a 47-minute DVD that provides easy, step-by-step lessons illustrated by videos of President Obamas own speeches. Presented by renowned communication expert Richard Greene, the creator of the 5 Secrets, the package is enhanced by multimedia supporting materials and is designed to quickly advance the presentation and public speaking skills of all participants. Employees that have the consistent ability to inspire and unite, to convey a vision of accomplishment and stimulate action in pursuit of a goal, and to articulate the companys mission and future, are invaluable assets in moving your organization forward. Mr. Greene has coached world leaders, CEOs and CFOs of Fortune 500 companies to strengthen their skills in business and personal communication, message development, media training, speech writing. He has demonstrated remarkable results in helping clients overcome the fear of public speaking, a service he provided to Princess Diana in 1996. In this DVD he demonstrates how every employee can learn and improve their communication with co-workers, customers and clients, while at the same time strengthening their connection with and commitment to the organizations mission. Includes: DVD, CD Support Package Includes: Facilitators Guide, Participant Workbook, PowerPoint Presentation and Reminder Cards Length: 47 minutes Category: Communication Leader's guide and other materials:
The Five Secrets of Communication: Business Edition - DVD $495.00 [Add to Cart] [View Cart] The Five Secrets of Communication: Business Edition - 7 Day Preview $0.00 Had enough STRESS? ...Ughhh! This training program reveals valuable information about the human mind and body that can help turn you into an "Anxiety Analyst" and control much of the stress you feel everyday at work and at home. Overcoming Stress At Work defines stress, helps you identify your own stresses, teaches you the physical symptoms of stress-and relays positive mental-changing techniques to overcome non-positive stress once and for all. Comes with a DVD, CD audio, and a copy of the book "Overcoming Anxiety at Work," by Jane R. Miskell, which is part of the Business Skills Express Series published by The McGraw-Hill Companies. 19 minutes
 Today's leaders must connect with their audiences in substantive ways that go far beyond the giving of information. Leaders must be able to motivate audiences to commitment, not merely to compliance. Terry Pearce explores and demonstrates ways in which a leader can elevate a speech into a more powerful and ultimately productive experience—for the speaker as well as for the listener. Program Highlights
 One of the biggest mistakes we make each day at work and in our homes is to underestimate the power of communication. We simply take for granted that communication really is a tool, and that it can help "make or break" us. This training program shows us how our daily communication skills can dramatically propel us to new levels of success. You'll get an inside-out look at the two basic categories of communication: Internal - the voice within, and Interpersonal - listening and dealing with others. Each category is explored in detail to help advance your understanding of how to create effective communication. You'll Learn To:
Length: 22 Min.
Best-Seller! Business entertaining is still an important part of business deals, and people still judge you professionally by how well you handle yourself in social situations. But standards have changed over time, and there's a lot to know. Etiquette expert Margery Sinclair explains today's business dining standards, from issuing the invitation to sending your thanks. Once you've mastered the suggestions in this video, you'll be more at ease—and more effective—when you share a meal with an important client or prospective employer. 21 Minutes
 How your employees dress is a big part of how your business is judged. When the dress code is business casual, sometimes employees can get confused about what’s appropriate. Use this video to help your staff determine what they should and should not wear. With advice from an etiquette expert, your staff will understand how to live up to your company’s standards of attire. Emphasizing "business" in "business casual." 19 Minutes
 Complete Package This seminar is about creating success for oneself in the new economy. It offers you best practices that come directly from the real strategies of real people who are really succeeding on their own terms. These practices are among the most important findings of ongoing workplace-interview research conducted by RainmakerThinking since the mid 1990's. The underlying assumption of Career Skills for the New Economy is that, in the new economy, individuals will have to be extremely good at fending for themselves if they are to survive and succeed. The most successful people will position themselves as free agents and sell their skills and abilities on the open market. Even those who work for the same employer for years on end will have to take responsibility for their own success and security. Seminar Includes:
 Best-Seller Tips, Tactics, and How-To's for Delivering Effective training This complete collection of training tips, tactics and how-tos will show you the eight steps to proper presentation preparation, how to customize training to your audience, and how to keep learners motivated both during and after the training session. This second edition includes a comprehensive resource guide, activity sheets, transparencies, outlines, detachable index cards, and more. An invaluable resource for delivering cost-effective, high-impact training. Selected Contents
 "How to Develop Effective Communication Skills" is a systematic, detailed training program that gives you a blueprint for effective communication; a formula for understanding. You will learn the skills needed in order to compete in the worldwide marketplace to make you and your company successful. You'll learn to:
This enhanced DVD edition of How to Develop Effective Communication Skills is part of the In An Instant Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD and a post-test that may be reproduced. It also includes a copy of the book "Effective Interpersonal Relationships" by Robert W. Lucas, which is part of the Business Skills Express Series. Length: 34 minutes
 In this Program the job seeker will learn the secrets to create a great resume that will open doors, producing a fast job search. A resume is the main marketing document that applicants will use in the job search to tell people about their skills, experience and career direction.
Just like any good advertisement it needs to tell just enough about the product or service to peak a buyer’s interest without being so long that it turns off the potential buyer.
We will teach the candidate how to avoid the classic resume mistakes by creating a resume that gets past the competition and gets the attention they deserve.
The applicant will understand what managers, recruiters and human resource professionals look for when they are scouring thru the hundreds of other resumes that they receive and show them how to stay above the rest.
Some of the Areas Covered:
1. Hiring Manager’s View 2. Building your Resume 3. Research 4. Chronological Resume 5. References 6. Checking over the Resume 7. Resume Formats: Presentation, Scannable, Text, Html/Web. 8. Other Resume Types: Targeted, Functional,and CV’s. Resume for a Fast Job Search shows step by step how to create a resume that works toward getting into that ideal job fast.
This is the basis for this approximately 26 minute Program.
 Best-Seller! This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives
Activities Cover
Exercises
This NewsHour program scrutinizes the state of business ethics in an America riddled with financial fraud. In segment one, correspondent Paul Solman and Columbia Business School’s Barbara Toffler cite Arthur Andersen and Stew Leonard, Sr., as examples of ethics gone awry. Segment two gathers the opinions of veteran business journalists Adam Smith, Carol Loomis, Allan Sloan, Jim Grant, and Andrew Tobias on the practices of Enron, Tyco, Morgan Stanley, and Merrill Lynch. And, after summarizing the evolution of compensation models in the stock analysis industry, segment three examines the conflicts of interest that have led investment stock analysts astray. (36 minutes)
Too many people view the process of time-management as a survival exercise rather than a road map to success. They remember the old quote, "Time is money," and they panic! They are always just trying to survive, and not very well, the latest deadline crisis either in their office or at home. Well, it doesn't have to be this way at all. We can all learn to make the best use of our time either in the office or at home by putting into practice the techniques and skills found in How To Get Things Done. With this DVD, audio CD and book, you'll learn fresh new ideas and techniques on how to master your time. You'll discover how to avoid procrastination; how to deal with the deadly crunch of meetings, phone calls and deadlines; the tactics to say "no" when you must in difficult situations; how to set meaningful goals; how to delegate and not worry about the job getting done and how to establish priorities at home as well as at work! Loaded with graphics and vignettes, this video program is a must-purchase for all who need help with time management - and don't we all! Complete with DVD, audio CD and book.
 We as consumers all love a bargain, but when you are paying only $5 for a t-shirt, maybe it's time to ask some questions. What can you do to ensure you make informed and ethical consumer choices? How does globalization impact on our consumer decisions? In a free market consumers are not completely powerless as they have the right to choose and the power to withdraw their business.
Best-Seller!
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 An increasing trend in businesses today is to prove to stakeholders it operates as a good corporate citizen. In order to achieve this, businesses are developing key policies and practices centering around business ethics and socially responsible management. This program explores the practical ways organizations are integrating business ethics and social responsibility into all aspects of its operations. In addition it examines the structure and purpose of the Corporate Responsibility Index (CRI) as a means of benchmarking corporate responsibility.
This program is also available for online training. See details below. Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend? Better yet, when should a meeting be avoided and who should not be invited? These questions and many more are answered in the 30-minute training program How To Hold Successful Meetings . The 30 tips in this program are designed to be put to use immediately! You'll learn to develop a proper agenda and why it's important; how to reinvigorate a stalled meeting; how to use brainstorming when creative ideas are needed; how to invite the right people to the meeting so as to get the most out of it; how to start on time and use a realistic schedule; how to run short, profitable meetings and much, much more. Improve your meetings now by putting to work the solid, do-it-now common sense techniques found in this program. Complete with DVD, CD audio and book. 45 minutes. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 One of the greatest fears for most individuals is making a presentation in front of one person or an entire group. The fear is real and, for many, it can be devastating to an otherwise promising career. Now, with this 30-minute training program, you'll learn to develop the skills necessary to make every presentation a total success. You'll learn how to: overcome jitters; appear calm and composed; deliver what audiences expect; and much more. Order now and improve your skills in the crucial activity of making presentations! Includes: A 30 minute DVD, 97-page book and audio CD Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 The Negotiation Sourcebook, Second Edition focuses on the needs of active negotiators&emdash;those people asked daily to negotiate with vendors, government officials, and others. The articles cover a cross section of these negotiations and will help to fill in the gaps for those situations that your negotiators may have only limited experience in addressing. There are also a number of articles that provide a theoretical framework for the process, since more than technique is needed to be an effective negotiator. Because we do not negotiate in a vacuum but within the context of a relationship, each of these articles leans towards the problem-solving or collaborative approach. Unfortunately, not everyone readily accepts this model.
Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have. One of our best selling DVD programs, How To Supervise People, really takes the mystery out of being a supervisor. Complete with DVD, CD audio and book, it makes it an enjoyable experience learning how to develop and improve the skills necessary to become an excellent supervisor and leader. When you really think about it, leadership is the ultimate challange in any job. It takes skill, toughness, and sensitivity sprinkled with that ever-so-important touch of common sense. In this DVD program you'll learn the how-to approach to supervising - some theory and a lot of "what to do if" answers. How To Supervise People shows you the techniques to develop and inspire your people. It gives you the keys to teamwork and team building; techniques for dealing positively with conflict and compromise; strategies for dealing with change; the best method for cost control and methods improvement and much, much more. Developed for the new supervisor, the soon-to-be supervisior or the long-time professional, How To Supervise People is a sure winner!
 To succeed in business today you must become an effective communicator. Why then are some people better communicators than others? In most cases the mastery of effective listening skills gives the best communicators the desired competitive edge. With the new video training program Listen and Win you'll learn:
The Listen and Win video training program comes complete with a DVD, audio CD and a copy of the book Effective Listening Skills by Dennis M. Kratz and Abby Robinson Kratz. Length - 30 minutes.
Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can't change time, we must learn how to make the most of the time we have. This training program shows how to virtually "add" minutes to each day by forming a logical, prioritized sequence or "plan of action" that incorporates the use of symbols, notes, teamwork, clear communication processes, and much more. You'll Learn To:
Includes 23 minute DVD, book and audio CD
Negotiation takes place all the time. It plays a vital role in your everyday business and personal life. Yet, many people view negotiation as an onerous exercise to be tolerated rather than enjoyed. By viewing the video training program "Negotiation for Business Results" you'll develop the skills necessary to help you become a successful negotiator, and at the same time, learn to enjoy the process along the way. You'll learn:
This enhanced DVD edition of "Negotiating for Business Results" is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD, and a post-test that may be reproduced. It also includes a copy of the book "Negotiation for Business Results" by Judith E. Fisher, which is part of the Business Skills Express Series Length: 39 minutes.
DVD, Book & audio CD "Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference" shows that there is, and most of what makes us positive is attributed to our own self-image. This video unfolds five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them and how to keep the hard work of maintaining your own positive attitude in perspective. This also offers general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.
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