Workshop - Turn Conflict into Collaboration
Course Overview:
This workshop emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication. This program teaches three easy steps to resolve conflict.
Participants will learn how to:
- Understand why conflict in the workplace happens
- Know how to change your perspective of conflict
- Identify the three most common workplace conflict situations
- Identify the five different ways people deal with conflict
- Use the "Everybody Wins" approach in a conflict situation
- Take personal responsibility for dealing with conflict, diversity, and disagreement
Who Should Attend: Any employee
Workshop Length: One-Day training option.
Workshop Includes:
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- Participant workbooks
- Activity support material
Certificate of completion
- State-of-the-art instructional tools
For additional information and workshop rates, please contact us by email or call our consultant at 1-888-337-2121
Click here for a complete list of other available workshops.
Participant Comments:
“This was an amazing works. The strategies I learned will help me deal with conflict more effectively with my staff!”
Susan R., Customer Service Manager, Sprint Business
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