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Respectful Workplace This program is also available for online training - learn more! What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership. Why is OUCH! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing. What Does OUCH! do? In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt. OUCH! Learning Objectives:
Program includes: 12 minute DVD or VHS video, Speaking Up Activity 5 min., OUCH! That Stereotype Hurts with vignettes 13 min., CD-ROM with Leader's Guide, Powerpoint presentation, 1 OUCH! book and 10 OUCH! reminder cards
 Produced - 2008 Free Online Preview The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness. This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments. Learning Objectives:
Program includes:
Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board.
For the first time, we have as many as five different generations together in the workplace. Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. By learning about life experiences, values, and ideas of all five generations, participants gain a better understanding of their coworkers as it relates to their own experience and behavior. For example, learn what our newest generation, Generation 9/11, and our oldest, the Traditionals, have in common. Both managers and employees will gain insight and learn simple dos and don'ts when dealing with coworkers of different generations. All five generations discuss their own generational traits and that of their coworkers. Learn to communicate better, deal with change, increase productivity, and develop a more respectful workplace. Please Respect My Generation! 5 Generations at Work integrates respect and unity at work for people at all stages of life. Key Learning Points:
DVD which includes Meeting Opener, Facilitator's Guide and Reproducible Participant Materials plus Customizable PowerPoint Presentation on CD-ROM. 23 minutes
Bias costs organizations billions in lost productivity, high turnover, and low morale, not to mention the risk of expensive litigation.
Course Package includes:
 Produced - 2009 Learn more about Ouch! Your Silence Hurts Online Course Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else. Ouch! Your Silence Hurts will continue the conversation that OUCH! That Stereotype Hurts started. Ouch! Your Silence Hurts goes more deeply into the impact of the silent bystander. Here's a few of our first reviews: "I have one word, FABULOUS!!! This video gives real, gut-wrenching examples of individuals and situations. Most mportant, it challenges people and gives them the idea that they have the ability to confront stereotypes by showing them how. Ouch! will be so helpful because most people want to do something but don’t know what or how." Includes:
A single legal claim arising out of employment issues can cost an employer $750,000. That "price tag" includes the average recovery of the successful plaintiff, attorneys' fees awarded by law to successful plaintiff's attorneys, and attorneys' fees paid to defend the claim.
 Best-Seller! Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? This diversity program, Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications of disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop. The program opens with an unhappy ending – the resignation of a frustrated employee. We then explore the workplace responsible for creating this situation. The program’s host engages and challenges the viewer with his strange perspective on our insensitive behaviors. He walks us through several examples of micro-inequities that could easily be avoided and then shares the key concepts for creating an inclusive and productive work environment: Put a stop to the disrespectful little “paper cuts” co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace with Drop by Drop. Key Learning Points:
Includes: A 19 minute DVD (English and Spanish versions – many also include Portuguese), comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Drop by Drop Handbook
 This program is also available for online training. See details below. Request a free online preview! This is part III of a four-part Diversity Training Series that uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. Now viewers see the often hurtful stereotypes, which have divided people along racial, ethnic and religious lines for centuries. A team of nationally recognized attorneys addresses the EEO issues. This video a very powerful dramatization. Includes 20 minute DVD or video, reproducible leader's guide and participant workbook. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil. In this scenario-based sequel to the best-seller Mixing Four Generations in the Workplace, Cam Marston helps supervisors and managers learn the techniques needed to handle cross-generational communications problems, avoid conflict, and maximize performance. By the end of this program, participants will be able to:
DVD includes: Program One - Learning How to Gen-Flex - 21 Minutes
 Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace! This unique approach is a must-have for any organization looking for a synergistic and comprehensive way to explore communication, diversity, conflict-management and teamwork! Also included: DOING OUR PART: This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing. A short but comprehensive and powerful tool, DOING OUR PART teaches us about communication, teamwork, problem-solving, and productivity. This unique and visually arresting program emphasizes the personal responsibility we all share for creating a unified and respectful workplace. A LOOK INSIDE OURSELVES: A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point for both personal introspection and serious discussion. Beautiful and uplifting, A LOOK INSIDE OURSELVES opens the door to productive discussions about our individual contributions and responsibilities—in the workplace and in life. Key Learning Points
Program Includes: Let's Get Together 22 Minute DVD, Valuing Our Workplace (two DVDs), Facilitator's guide, Reproducible Particpant Materials & PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 Best-Seller This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings. Key Learning Points:
Program Includes: A 25 Minute DVD, Meeting Opener video on DVD, Vignettes only version, Leader’s Guide, Reproducible Participants Materials, PowerPoint Presentation on CD-ROM, Self-Study Overview CD-ROM and 50 “Simple Steps” Reminder Cards
 The In This Together training package presents an engaging look at harassment and respect in the workplace. Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on. No heavy corporate message, but rather insightful looks at real situations that will lead employees to make better choices. From dealing with gossip to being in a bad mood, the In This Together video package utilizes an entertaining, non-threatening opinion survey to create a safe environment where viewers can re-evaluate their beliefs and their actions. In This Together's Key Learning Points...
Program Includes: A 18 minute video or DVD, 1 Opinion Survey Tablet (50 sheets), 1 Leader's Guide with reproducible forms, 10 In This Together Pocket Cards and 10 In This Together Employee Handbooks
 These program are also available for online training. See details below. Request a free online preview! While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all. Series Objectives The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations. Program Contents:
Each program in The Respectful Workplace series includes several dramatizations designed to help focus and stimulate discussion. There are 10 of these scenes. Support Materials The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 How to Recognize & Eliminate Disrespectful Behavior Harassment, whether direct or indirect, takes many forms. Innuendos, slurs, mimicking, jokes, leering, intimidation, touching, gesturing, threats, rumors, and the list goes on. Unfortunately, forms of harassment are taking place every day within most organizations. And, unless disrespectful behavior is recognized and appropriate action taken, it will continue and lead to low morale, poor productivity, and turnover. After viewing this program and participating in the interactive discussion, participants will:
This is an interactive learning session that will take between 45 minutes and one hour if used as designed. A variety of situations are presented as acted-out scenes. Each scene has a number which appears in the lower right corner. Scenes center around situations regarding:
The Presenter's Guide gives directions for introducing the video and for each interactive segment. Includes: Presenter's Guide Length: 17 minutes in 3 viewing segments
 Released - 2005 Office, Industrial, Hospitality, Government, Healthcare & Retail Versions Available!Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information. Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone. Harassment Is will help employees learn how to...
Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint
Online Training Pricing Option:
 This program is also available for online training. See details below. Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 Meeting Opener! Opening Lines: Understanding Respect is a four minute meeting opener/closer that introduces fundamental and important concepts for promoting respect, diversity and inclusion in the workplace. Colorful, elegant and driven by up-tempo and inspiring music, Understanding Respect is the perfect way to open or close a meeting about the importance of respect. Companion DVD to core program: As Simple As Respect Includes: A 4 minute DVD or VHS video.
We are exposed to a daily barrage of media images and advertising messages, all designed to appeal to our sexuality. And yet, when it comes to work, we're expected to check it at the door, like a coat we take on and off at will. There are plenty of training programs that deal with preventing sexual harassment in the workplace. They define sexual harassment. They give examples. Some teach managers how to create a harassment-free workplace. Some teach sexual responsibility. Let's Get Honest: A Motivational Video - 15 minutes The LET'S GET HONEST package is the first to address how difficult it is to live in a sexually-charged society while working in an environment that is supposed to be void of anything sexual. The Program sets a whole new standard in sexual harassment training. A beautiful program, it is remarkably human in its approach and message. It speaks candidly to employees regarding the difference between their work life and personal life. Engaging, insightful and occasionally humorous it offers employees a real world perspective, presenting surprisingly honest solutions to a variety of workplace issues ranging from flirting and dating to clueless behavior and predatory harassment. It offers employees real tools they can use immediately to help themselves be on their best behavior at work. He Said, She Said: Interactive Sexual Harassment Workshop - 26 minutes HE SAID, SHE SAID has been designed to help employees evaluate their own conduct as it relates to sexual harassment and inappropriate behavior at work. Seven interactive scenarios use riveting performances and twisting plot lines to subtly challenge employees beliefs and perceptions. As employees progress through each scenario they first hear from the alleged victim as they present their view of the events in question. The DVD pauses and employees are asked to come to an initial conclusion. Discussions follow, which allow conflicting points of view to be aired and explored. Then as the scenario continues, employees are forced to explore for the facts and read between the lines as they hear from the alleged harasser and witnesses. In the end it becomes apparent that sometimes our bias, perceptions and behaviors may need to be re-evaluated. Includes: Two DVDs or videos(The training film: Let's Get Honest and He Said She Said: Interactive Workshop), 8 Extended Training Scenes, 1 Resource Trainer's guide, 10 Employee Handbooks, 10 Pocket Cards, and 1 Sticky Note Pad
 This course is also available for online training, see details below. Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Program Contents: A 15 minute DVD or video, Leader's guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 Copies of the book "Ethics 4 Everyone" and 10 Reminder Cards Online Training Option: This program is also available for online training - click here for details
This program is also available for online training. See details below.
This program uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. Real people share their experiences and perspectives on the key issues surrounding age and physical ability. A panel of legal experts clarifies the intent and principal provisions of the ADA. Includes 20 minute dvd or video, reproducible leader's guide and participant workbook.
Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
This program is also available for online training. See details below. Request a free online preview! This is part II of a four-part of the Diversity Series that uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. In this video your audience confronts stereotypical definitions of gays, lesbians, men and women. Real people share their values, perspectives and workplace experiences relating to gender and sexual orientation. Includes 20 minute video or DVD, reproducible leader's guide and participant workbook. Streamed Online Video Training Optional: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 Release - 2005 Best-Seller! Diversity: The Real Scene provides a multitude of scenarios which invite participants to think about what behaviors are discriminatory, how co-workers can learn to work together and what their responsibility is regarding the treatment of others. Viewers come to a sincere understanding of today’s diversity issues and learn behaviors that will help to create a more welcoming and productive environment for all. This program has been designed to give the facilitator maximum flexibility in choosing the most appropriate and effective scenarios for their organizations. Diversity: The Real Scene raises awareness about one of the most important issues in the contemporary workplace. By alerting your employees to potentially difficult situations, they’ll avoid harassing and disrespectful behaviors, creating a healthy environment for everyone, with no costly lawsuits. Participants will be able to:
Program Includes: 20 minute VHS or DVD video, leader’s guide with a customizable PowerPoint Presentation and 10 employee handbooks.
This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. The Diversity Training Series includes the following video modules: Module I: On the Threshold of Change. Module II: Gender and Sexual Orientation Workplace Issues. Module III: Race, Ethnicity, Language and Religion Workplace Issues. Module IV: Age and Physical Ability Workplace Issues. Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
 This follow-up to the best-selling and multi-award-winning Diversity: Food for Thought further emphasizes the need to understand diversity. While Diversity: Food for Thought stressed valuing differences among employees, The Diversity Advantage: Food for Thought explores the positive economic benefits of a diverse workforce. This program will engage and enlighten all employees by focusing on these key points:
Added features and benefits of DVD training include:
Length: 20 minutes
Online Training Option:
 This program is also available for online training -- See details below. Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. The customer demographics for most organizations are changing in such a way as to increase the diversity of the populations we serve. This makes it imperative that we improve our customer service training so as to prepare employees to meet the challenges this diversity can present. Simple platitudes about the customer being "number one" or providing "first class service" are not enough. We must work on the values and skills employees need to meet or exceed the expectations of ALL their customers. The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The program component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect. By viewing the program and working through the support materials, participants will...
Program Includes: A 24 minute DVD or VHS, Facilitator's Guide and reproducable handouts. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 To prevent discrimination, you have to understand the sinister psychology behind it. This program defines discrimination, outlines how its subtle and not-so-subtle forms can destroy relationships and explains how pre-judgment, mistaken assumptions and fear spread malice can lead to damaged camaraderie, lower production and high employee turnover.
Added features and benefits of DVD training include:
Length: 24 minutes
 How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace." The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Joining THE POWER DEAD-EVEN RULE AND OTHER GENDER DIFFERENCES IN THE WORKPLACE, and INVISIBLE RULES: MEN, OMEN & TEAMS, CONFLICT: THE RULES OF ENGAGEMENT is the third program in the best-selling Pat Heim library Program length: 41 minutes
 Produced - 2007 Teamwork has never been captured in such a fresh and exciting way! But then most training programs don't feature the engaging meerkat of the Kalahari Desert in a starring role. One for All - The Meerkat Way is an inspirational new program that utilizes riveting footage of meerkats in their natural habitat using teamwork and cooperation to ensure their survival! One for All both trains and motivates with its down-to-earth demonstration of important teamwork principles. Participants will clearly understand the value of team-oriented behaviors as the following training points are highlighted:
Everybody loves meerkats. But as a species, the meerkat should never have survived at all. These tiny, vulnerable creatures live in an incredibly hostile environment full of savage predators, such as jackals and martial eagles. The fact that they survive at all can be attributed to a single extraordinary talent: their ability to cooperate and create an interdependent culture. That is the heart of this upbeat and informative documentary-style training program. Beautifully filmed by BBC crews, One for All can work wonders to improve an attitude of teamwork and cooperation in your organization. Added features and benefits of DVD training include:
Length: 21 minutes
 To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures. Benefits: With this expert training program, you'll get the answers to these essential issues and many more:
Program includes: 40 minute DVD and PDF leader's guide download
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