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 Restaurant Produced - 2004 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Program includes: DVD (25 minutes), course leader's guide, self-study workbook, customizable worksheets, powerPoint slides and handouts and poster of key learning points.
 Best-Seller! The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance. Key Learning Points...
Program Includes:
 Knowing the regs is one thing ... knowing how to comply with them is quite another. This manual helps you understand exactly what the USDA and FDA regs require. It includes forms, checklists, and examples that make implementing the regs easier ... and it's tab-divided by topic to help you quickly locate the information you need. Keller's manual covers food labeling, additives, HACCP, inspection and enforcement, and sanitation requirements. It also covers the Bioterrorism Act and includes food safety and security measures that food companies can implement to further safeguard property, personnel, and product. These security topics are covered:
Recent updates include:
Loose-leaf, 3-ring bound, 690 pages. ISBN 1-57943-536-X Because regulations and best practices change frequently, keeping this manual current is essential. J. J. Keller's Update Service is the easiest, most economical way! Plus, save big when you subscribe for more than 1 year ... 3- and 5-year subscriptions available at discounted prices!
 One of the best and most sought after Customer Service programs available. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know. Treating customers as guests is as simple as:
Program Includes:
Produced - 2007 In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country. He uses the best of these stories to create an endearing and inspirational video that continues to build upon the pickle philosophy. In Bob's contagiously enthusiastic manner, he teaches viewers that "if you look and listen, your customers will tell you what your pickle is". He then offers four key steps--ways to help give your customer "The Pickle":
What's Your Pickle? is fun and entertaining, and offers a fresh new look at how your team can integrate the pickle-giving culture into your own workplace. The stories will inspire viewers to new heights--some are endearing, some are practical, and some are simply amazing. They will provide trainers with a great spring board for discussing new and inventive ways to serve the customer. Find out about the "trickle-pickle". Program includes: A 17 minute DVD or VHS, Leader's Guide on CD-ROM, Customizable PowerPoint Presentation (available with DVD purchase only), 10 Reminder Cards, 10 Green Pickle Lapel Pins, 3 Travel Postcards and 1 Pickle Sticky Notepad.
 Program for supervisors and managers. This video explains accident investigations what to look for in an investigation witness statements and fact-finding process. -Spanish Edition
This course is also available for online training, see details below. A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Program Includes: A 20 minute VHS or DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 10 Pocket Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This unique guide by the American Institute of Baking (AIB) teaches a hands-on approach to security for all facilities that ship, manufacture, process, package or store food products. It is one of the most comprehensive and practical food security manuals available to the industry. The chapters and reference material provide information that will help you develop an effective security program. Chapter Titles:
A searchable CD is included with every book. Reference forms and evaluation criteria can be printed and used (saving hours of independent development time). The foundation of all AIB security courses will be based on this security manual. 299 pages, soft cover, spiral-bound.
 This five-part video series begins with an introduction to GMPs and definitions, then goes on to review specific sections of the GMPs: personnel, plant and grounds, sanitary operations, equipment and utensils, process and controls, warehousing, and distribution.
.jpg) This follow-up to the best-selling and multi-award-winning Diversity: Food for Thought further emphasizes the need to understand diversity. While Diversity: Food for Thought stressed valuing differences among employees, The Diversity Advantage: Food for Thought explores the positive economic benefits of a diverse workforce. This program will engage and enlighten all employees by focusing on these key points:
Program inludes: Incudes a 20 minute DVD or video program, Diversity: Food For Thought, 50 employee handbooks, an expanded leader’s guide, and a laminated poster.
 Government Version also Available Free Online Preview “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year. Just as an example, one of the most important principles of the team is their commitment to each other. An uncommon promise that is one of the traits that set them apart from all others in any setting. They know that unless they take care of each other first they will not be able to provide the level of service required by the pressure-cooker atmosphere of the restaurant. The five principles:
The program comes with a comprehensive leader's guide and Power Point Presentation for a one-hour session and a four-hour session and one set of reproducible participant handouts on a convenient CD. It also has very flexible content points that allow for customization for organization-specific exercises or other activities that you may prefer to use. Program length: 17 minute DVD
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Business Training Media, Inc.TM
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