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Restaurant
Restaurant Management Toolkit - How did a small struggling independent restaurant owner manage to double her profit in under 11 weeks by using proven pre-tested, ready to go templates and forms? Click Here to Learn More
Jamie's Kitchen: Fifteen Lessons on Leadership - DVD (English)
Produced - 2004 Free Preview 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver)
Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class London restaurant, Fifteen.
Jamie is a natural and instinctive leader. And anyone who takes on a leadership role can learn a lot from watching him in action. Part of the new two-part Jamie's kitchen training series, Fifteen lessons on leadership demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie's honesty and openness.
The program covers five key learning points backed up by real examples from Jamie's journey:
Lead the way
Jamie shows how a good leader makes sure everyone is clear about what is expected of them. He also has a clear vision of where he wants the project to go and can communicate this in a way everyone can understand.
Show them how
Jamie is a highly visible leader who sets a great example to his team. He knows that when it comes to leadership, actions speak louder than words. He demonstrates how a good leader is prepared to tackle the unpleasant tasks as well as the pleasant ones.
Believe in them
Jamie shows total belief in his team. His positive approach to coaching, always looking for things to praise, really pays off. Even when his team mess up, he gives them the message that they can and will get it right. He is not afraid to delegate.
Deal with it
Jamie shows enormous responsibility throughout the project, personally, professionally and financially. He understands that if things go wrong, he - and no one else - will carry the can. His honesty in sharing how this affects him will strike a chord with all leaders.
Learn and adapt
Jamie learns continually throughout the project. He learns about himself and about his team, discovering which techniques of leadership work best for each team member.
If one way of tackling a problem doesn't work, he tries another. Program includes: DVD (25 minutes), course leader's guide, self-study workbook, customizable worksheets, powerPoint slides and handouts and poster of key learning points.
- Jamie's Kitchen: Fifteen Lessons on Leadership - DVD (English) $1,070.00 [Add to Cart]
- Jamie's Kitchen: Fifteen Lessons on Leadership - DVD (French) $1,070.00 [Add to Cart]
- Jamie's Kitchen: Fifteen Lessons on Leadership - DVD (Spanish) $0.00 [Add to Cart]
The Difficult Guest - DVD
Best-Seller! The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance.
Key Learning Points... -
Listen and let them vent
- Apologize for their trouble
- Solve their problem
- Thank them for their business
Program Includes:
- 1 DVD or VHS video (22 minutes)
- 1 Participant's Booklet
- 10 Pocket Reminder Cards
- 1 Leader's Guide
- 1 Role-Play Video
Compliance Manual For Food Quality and Safety (Manual Only)
Knowing the regs is one thing ... knowing
how to comply with them is quite another.
This manual helps you understand exactly
what the USDA and FDA regs require.
It includes forms, checklists, and
examples that make implementing the regs
easier ... and it's tab-divided by topic to
help you quickly locate the information you
need.
Keller's manual covers food labeling,
additives, HACCP, inspection and
enforcement, and sanitation requirements.
It also covers the Bioterrorism Act and
includes food safety and security measures
that food companies can implement to
further safeguard property, personnel, and
product. These security topics are covered:
- Terrorism
- Food security planning
- Site security
- Personnel security
- Product security
- Emergency planning
- Food security management
- Training
- Food security plan evaluation
Recent updates include:
- Information on the Administration
Detention final ruling under the FDA's
Bioterrorism Act
- Prerequisite program information and
checklists added to the HACCP section
- FDA and USDA contact information
Loose-leaf, 3-ring
bound, 690 pages.
ISBN 1-57943-536-X
Because regulations and best
practices change frequently, keeping this
manual current is essential.
J. J. Keller's Update Service is the
easiest, most economical way! Plus, save
big when you subscribe for more than 1
year ... 3- and 5-year subscriptions
available at discounted prices!
- Compliance Manual For Food Quality and Safety (Manual Only) $299.99 [Add to Cart]
- Compliance Manual For Food Quality and Safety: 3 -Year Update Service $534.00 [Add to Cart]
- Compliance Manual For Food Quality and Safety: 1-Year Update Service $319.00 [Add to Cart]
- Compliance Manual For Food Quality and Safety: 5-Year Update Service $684.00 [Add to Cart]
The Guest - DVD
One of the best and most sought after Customer Service programs available. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest?
THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know.
Treating customers as guests is as simple as:
-
Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
Program Includes:
- 1 DVD or VHS video (14 minutes)
- 1 Leader's Guide
- 10 Pocket Reminder Cards
Food Safety Zone Video: Basic Microbiology - VHS
With the Food Safety Zone Video:
Basic Microbiology, your employees
will gain a deeper understanding of food
safety issues and what they can do to
prevent recalls and contamination in just
the 10 minutes it takes to see this video.
It describes the different types of
bacteria that can be harmful to food and
tells how to minimize bacterial growth
through time and temperature controls,
personal hygiene practices, and sanitation.
This video includes the following:
- (1) 10-minute VHS video -
Combines engaging video and editing
technology with expertise from industry
professionals at all levels.
- (1) Instructor's Handbook -
Provides you with background information
and training tips to make the most of each
training session.
- (10) Employee Skill Cards -
Review key points and guidelines covered in
training.
Handbook and Skill Cards sold
separately. Also available in Spanish.
- Food Safety Zone Video: Basic Microbiology - VHS $179.99 [Add to Cart]
- Food Safety Zone Video: Basic Microbiology (Spanish) $179.99 [Add to Cart]
- Basic Microbiology - Skill Card-English Version $0.99 [Add to Cart]
- Basic Microbiology - Handbook $0.99 [Add to Cart]
Employee Safety Orientation-Restaurant ... in Spanish! (VHS)
Meets OSHA requirements. Excellent for new and experienced employees. Trains employees in exposure to "general hazards." Includes basic safety, machinery, electrical safety, back injury prevention, slips and falls, cuts, burns, and employee safety responsibility. -Spanish Edition
- Employee Safety Orientation-Restaurant ... in Spanish! (VHS) $149.99 [Add to Cart]
Kitchen Safety- Restaurant/Cafeteria...in Spanish! (VHS)
A "must see" for employees working with knives, cooking utensils, slicers, cutters, and other kitchen equipment. Demonstrates proper use and safety procedures of kitchen equipment, as well as accident prevention. -Spanish Edition
- Kitchen Safety- Restaurant/Cafeteria...in Spanish! (VHS) $149.99 [Add to Cart]
Restaurant Sanitation & Personal Hygiene...in Spanish! (VHS)
Emphasizes personal hygiene, cleanliness, pest rodent, and bacteria control, and food temperature requirements. Covers general restaurant health and cleanliness procedures, food storage, FIFO, and food sanitation practices. -Spanish Edition
- Restaurant Sanitation & Personal Hygiene...in Spanish! (VHS) $149.99 [Add to Cart]
Steps to Supervisory Success - (5 DVD Set)
Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results.
The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:
- Program 1. - Peer Today, Boss Tomorrow
Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. (DVD Length: 22 minutes)
- Program 2. - It’s the Law: The Legal Side of Management
In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. This program explores critical issues--hiring/firing, discipline, harassment, the ADA and more (DVD length: 22 minutes)
- Program 3. - The Courage to Coach
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. (DVD length: 19 minutes)
- Program 4. - Let's T.A.L.K.: Handling the Difficult Performance Appraisal
How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let’s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better. (DVD length: 20 minutes)
- Program 5. - I Wish My Manager Would Just...
Twenty-five thousand employees can’t be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact--positive and negative--that their management styles have on employees. It’s a refreshing and honest look at the relationship between employees and managers. (DVD length: 16 minutes)
The Steps to Supervisory Success program include:
- 5 DVDs
- Facilitator Guide for each program (with multiple agenda options)
- Reproducible Participant Materials
- Reproducible Self-Study Guide
- Online Program Resources
- Trainer Pack
- Steps to Supervisory Success - (5 DVD Set) $3,719.00 [Add to Cart]
- Steps to Supervisory Success - (10-Day Preview) $20.00 [Add to Cart]
What's Your Pickle? - DVD
Produced - 2007
In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country. He uses the best of these stories to create an endearing and inspirational video that continues to build upon the pickle philosophy.
In Bob's contagiously enthusiastic manner, he teaches viewers that "if you look and listen, your customers will tell you what your pickle is". He then offers four key steps--ways to help give your customer "The Pickle":
-
CONNECT with your customers. ~ How would you want to be treated?
- ANTICIPATE what they'll need next. ~ How can you be one step ahead?
- DELIGHT your customers. ~ How can you exceed their expectations?
- INSPIRE yourself and others. ~ Are you willing to do what it takes?
What's Your Pickle? is fun and entertaining, and offers a fresh new look at how your team can integrate the pickle-giving culture into your own workplace. The stories will inspire viewers to new heights--some are endearing, some are practical, and some are simply amazing. They will provide trainers with a great spring board for discussing new and inventive ways to serve the customer. Find out about the "trickle-pickle".
Program includes: A 17 minute DVD or VHS, Leader's Guide on CD-ROM,
Customizable PowerPoint Presentation (available with DVD purchase only), 10 Reminder Cards, 10 Green Pickle Lapel Pins, 3 Travel Postcards and 1 Pickle Sticky Notepad.
Diversity & Respect Signature Series (3 DVD Set)
Reduce conflict, improve productivity and create a respectful work environment with this award-winning suite of programs. The Diversity & Respect Signature Series provides a common language for addressing cultural differences and provides the ingredients to create a comprehensive diversity training curriculum.
The Diversity & Respect Signature Series consists of three programs that align together create a comprehensive diversity and respect training curriculum. The series includes the following 3 DVD programs:
- Just Be F.A.I.R.: A Practical Approach to Diversity in the Workplace
The F.A.I.R. approach (Feedback, Assistance, Inclusion and Respect) equips employees at every level to broaden their definition of diversity and build positive, productive relationships. Power scenarios demonstrate what to say and do when cultural differences impact jobs and working relationships. (DVD Length: 16 minutes)
- M.E.E.T. on Common Ground Speaking Up for Respect in the Workplace
The desire to be treated with respect is something we all have in common, especially in the workplace. The M.E.E.T. approach (Make time to discuss; Explore differences; Encourage respect; Take personal responsibility) counteracts shame, blame and stereotyping that create toxic environments and undermine productivity. Through M.E.E.T., employees learn to recognize, respond to and resolve situations arising from individual and cultural differences. (DVD Length: 22 minutes)
- We Need to M.E.E.T. -Managing for Respect in the Workplace
Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. This program offers a version of M.E.E.T targeted to managers and supervisors. The focus is on the legal and organizational responsibilities managers have in establishing a respectful and inclusive working environment. (DVD Length: 29 minutes)
Each program includes:
- Facilitator Guide (multiple agenda options)
- Reproducible Participant Materials
- Reproducible Self-Study Guide
- Discussion Guide
- Online Program Resources
- Trainer Pack
- Diversity & Respect Signature Series (3 DVD Set) $2,495.00 [Add to Cart]
- Diversity & Respect Signature Series (3 DVD Set) 10-Day Preview $0.00 [Add to Cart]
Food Safety Zone Video: Cross Contamination
Food Safety Zone Video: Cross
Contamination will give your
employees a deeper understanding of the
different types of cross contamination, how
to prevent it, and how to detect it through
visual inspections and equipment. The fast-paced video emphasizes that prevention is
the key to eliminating cross contamination.
This video includes the following:
- (1) 10-minute VHS video -
Combines engaging video and editing
technology with expertise from industry
professionals at all levels.
- (1) Instructor's Handbok -
Provides you with background information
and training tips to make the most of each
training session.
- (10) Employee Skill Cards -
Review key points and guidelines covered in
training.
Handbooks and Skill Cards also sold
separately. Available in Spanish.
- Food Safety Zone Video: Cross Contamination $179.99 [Add to Cart]
- Food Safety Zone Video: Cross Contamination - Spanish $179.99 [Add to Cart]
- Food Safety: Cross Contamination Handbooks (English) $0.99 [Add to Cart]
- Tarjetas de Contaminación Cruzada-Spanish Cross C Skill Card $0.99 [Add to Cart]
How to Reduce Unsafe Acts...in Spanish! (VHS)
Ninety percent of all restaurant accidents are the result of unsafe behavior by employees. Program explains unsafe acts and how to eliminate them. Geared for both management and employees. -Spanish Edition
- How to Reduce Unsafe Acts...in Spanish! (VHS) $149.99 [Add to Cart]
Restaurant Accident Investigation...in Spanish! (VHS)
Program for supervisors and managers. This video explains accident investigations what to look for in an investigation witness statements and fact-finding process. -Spanish Edition
- Restaurant Accident Investigation...in Spanish! (VHS) $149.99 [Add to Cart]
Restaurant Back Injury Prevention ... in Spanish (VHS)
Two of the major causes of employee injuries are discussed to provide knowledge and training in prevention. Excellent program for management and employees. -Spanish Edition
- Restaurant Back Injury Prevention ... in Spanish (VHS) $149.99 [Add to Cart]
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