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Retail Training

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Courage to Coach - Retail

Free Online Preview

Working in a retail environment means that you’re supervising a wide range of employees with varying levels of skill and enthusiasm. When those employees aren’t meeting your expectations, it’s up to you to give them some guidance; let them know something’s wrong and come up with a way to solve it. The lessons in this video aren’t limited to a retail setting nor are they only intended for problem employees. Use the tips presented here to motivate everyone on your staff, even those who are already doing well.

$129.99 [Add to Cart]

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Building Retail Brands to Drive Value - DVD

Free Online Preview

Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return buyers who support price premiums and healthy profit margins. By investing this additional cash in further brand building, they create a "virtuous circle" that carries them through inevitable downturns. A strong brand guides overall strategy and acts as an ambassador for entering new markets and launching new products that will succeed as long as they continue to build on core brand values.

Program Highlights

  • How brand value generates cash and drives up market cap.
  • When you should execute first—and advertise later.
  • Why it's not just the marketing department that worries about brands anymore.

Formats: DVD
Duration: 43 Minutes (2002)

  • Building Retail Brands to Drive Value - DVD $129.99
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The Retailing Industry - DVD

Retailing is no longer a supply-based industry, it is now consumer-led the world over, and this trend will intensify. What store format is likely to succeed in the future? How will supply and distribution systems provide a competitive edge? In developed countries, saturated markets and low population growth mean that the successful retailer will have to expand into growth markets, but how, and where are the emerging markets? Leading retailers from around the world discuss consumer trends, merchandising, marketing, new technologies, and strategies for growth. (39 minutes)

Produced - 1995

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The Multicultural Customer - DVD

Produced - 2005

This program is also available for online training – learn more

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone. It offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.

Duration: 20 minutes

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Harassment Is (Retail Version) - DVD

Released - 2005

Free Online Preview

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

Harassment Is will help employees learn how to...

  • Define harassment
  • Identify the various types and forms of harassment
  • Understand the negative impact of harassment
  • Follow practical guidelines to prevent harassment
  • Respond if they witness or become victims to harassment

Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

Online Training Pricing Option:

  • $5.00 per user
  • One year access to this program
  • Minimum order: $845.00
  • Please contact us by email if you have 250 users or more for special pricing options.
  • *Prices subject to change without notice

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    How to Lose Customers Without Really Trying - DVD

    Featuring Johne Cleese, Produced - 1989

    Free Preview

     

    This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk.

    Customers can be trying; not all customers are pleasant. It's easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims.

    In various realistic scenarios, staff resort to attacking behavior - by being patronizing or superior - or defensive behavior, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches lay the foundations for customer care and provide a concrete set of behavioral rules to make customers happy and keep coming back.

    They provide a memorable demonstration of the do's and don'ts of customer care, which include finding a real need behind a request, agreeing a solution with a customer, and seeing things through to a successful conclusion.

    The benefits

     

    • Suitable for front-line staff in any organization
    • Humorous scenarios based upon real life
    • Key learning points suitable for role play or discussion
    • Rules are valid for any customer care exercise

    A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese. Produced in 1998

    Length: 32 minutes

    Also available for online training, learn more!

     

    • How to Lose Customers Without Really Trying - DVD $999.00 [Add to Cart]
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    Who Cares? - DVD

    Best-Seller!

    Government version also Available

    Free Online Preview

    “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!

    Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:

     

    • Greet the customer
    • Respect the customer
    • Listen to the customer
    • Really help the customer!

    In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service.

    Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.

    Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.

     

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    WAYMISH - DVD

    Release - 2009

    Free Online Preview

    A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.

    WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.

    Can you afford to create unhappy customers that take their business elsewhere?

    Eliminate WAYMISHes and keep customers with this superb customer service program from CRM Learning. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show's folksy host walks these employees through the things they can say and do to convey genuine service excellence.

    Your trainees will love the way the show's host is COMPLETELY on their side--not trying to embarrass, not trying to preach--just suggesting new more effective ways to handle customer situations.

    Skill points include:

    • Quickly Acknowledge Customers
    • Listen Carefully
    • Fix Problems on the Spot
    • Find a Way To Say Yes
    • Coach Each Other
    • Remember that being of service to all customers "IS your job"

    The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes. 

    Content:

    • DVD of WAYMISH
    • DVD of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
    • printed Leader's Guide for WAYMISH with reproducible participant worksheets
    • CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
    • CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
    • 10 WAYMISH-Buster Employee Handbooks
    • 10 Reminder Cards
    • 1 copy of the book WAYMISH by Ray Considine and Ted Cohn

    Length: Main show 18 minutes, Supervisor Show 10 minutes

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    It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD

    Best-Seller!

     

    Free Online Preview

    With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, and hospitality.

    It’s Up to You: Stopping Sexual Harassment for Employees - Join our host as she explains the law, and then introduces 14 real-world scenarios to illustrate the most common sexual harassment issues confronting organizations today, including inappropriate touching, slurs, jokes, computer-related materials, and much more. Clear, concise, and thorough, this version teaches employees how to recognize and stop sexual harassment in their work environment.(23 minutes)

    It’s Up to You: Stopping Sexual Harassment for Managers - Building on the extensive content of the employee version, this program delves deeper into the issues that confront supervisors and managers when dealing with sexual harassment. Each real-world scenario is followed by comprehensive discussions about tools, techniques, and the powerful roles that managers and supervisors play in stopping sexual harassment. (27 minutes)

    Key Learning Points:

    • In-depth understanding of the key definitions of sexual harassment
    • The negative effects of sexual harassment on organizations and individuals
    • How to recognize and discourage illegal behavior
    • How to respond to sexual harassment from both the employee’s and manager’s perspectives
    • Fostering a safe and comfortable work environment
    • Judging behavior as a reasonable person
    • Proper procedures for reporting sexual harassment
    • Prevention and response tools for unwelcome behavior

    Complete Series Includes: Two DVDs, Comprehensive Facilitator’s Guide and Reproducible Training Materials, PowerPoint presentation on CD-ROM, 25 Pocket Reminder Cards, and a Scenario-Only section following the core programs for customized training for each program.

    * Each program may be purchase separately - $795 each. Education and Government discounts available.

    • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD $1,295.00 [Add to Cart]
    • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD Rental $590.00 [Add to Cart]
    • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD Preview $0.00 [Add to Cart]
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    More Than a Gut Feeling III (Service & Hospitality Version) - DVD

    With employee turnover rates as high as 60 percent in the service and hospitality industry, your organization may be losing thousands of dollars each year. Whether you work in a hotel, motel, casino, restaurant, food service or retail environment- to name just a few -you need good, quality employees who are a perfect match for their jobs.

    Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.

    This highly-acclaimed interviewing system has helped thousands of interviewers guide the job applicant in sharing their past experiences. This system is based on the premise that an applicant's past behavior is the best indicator of future performance.

    Key Learning Points

    • How to plan a logical, structured interview that includes pre-planned interview questions
    • How to recognize the importance of developing an interview plan based on thorough knowledge of the job
    • How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
    • How to use interviewing techniques that allow for interviewer control
    • How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
    • How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
    • How to recognize why some questions cannot be legally asked in the interview process

    Includes: 32 minute DVD or video. Available in English, Spanish and Portuguese. The DVD version includes all three language versions on the same DVD

    • More Than a Gut Feeling III (Service & Hospitality Version) - DVD $945.00 [Add to Cart]
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    Sexual Harassment: Is It or Isn't It? For Retail - DVD

    Free Online Preview

    Sexual Harassment: Is It or Isn't It? for the Retail Industry is a video-based training program with interactive vignettes designed to stimulate discussion about the not-so-obvious forms of sexual harassment and the hostile work environment it can create. In this discussion-centered video, viewers are invited to follow along as an employment law attorney explains eight dramatic situations that might be considered sexual harassment and the federal laws that apply to the retail industry.

    After viewing this video, your employees will be able to identify, stop and prevent quid pro quo and hostile environment sexual harassment, and employ several precautionary measures to avoid misunderstandings and accusations of sexual harassment in a retail environment.

    Key Training Points

    • How to define sexual harassment and the offensive behaviors that can be considered harassment in a retail environment
    • How to identify quid pro quo and hostile environment sexual harassment
    • How to identify the negative effects sexual harassment has on people
    • How to understand the laws behind sexual harassment in the retail industry
    • How to discuss your organization's policies and procedures related to sexual harassment

    Added features and benefits of DVD training include:

    • English and Spanish versions – many also include Portuguese
    • A customizable PowerPoint™ presentation
    • Informative training points and bonus material for refresher or training talks
    • Video-enriched training organized by learning objectives that facilitates discussion
    • A printable Leader's Guide
    • Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

    • Sexual Harassment: Is It or Isn't It? For Retail - DVD $845.00 [Add to Cart]
    • Sexual Harassment: Is It or Isn't It? For Retail - DVD Rental $295.00 [Add to Cart]
    • Sexual Harassment: Is It or Isn't It? (for Retail) Preview $0.00 [Add to Cart]
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    As Simple As Respect - DVD

    Best-Seller 

    Free Online Preview

    This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings.

    Key Learning Points: 

    • Turn uncomfortable situations into learning opportunities
    • Religious or cultural beliefs don't justify disrespectful behavior toward coworkers
    • Just because expressions or words are commonly used, doesn’t mean they are acceptable
    • Be careful not to display or send potentially offensive materials on your computer
    • Judging people's abilities by their appearance can lead to discrimination
    • Cultural or ethnic stereotypes are offensive Speak up against disrespect

    Program Includes: A 25 Minute DVD, Meeting Opener video on DVD, Vignettes only version, Leader’s Guide, Reproducible Participants Materials, PowerPoint Presentation on CD-ROM, Self-Study Overview CD-ROM and 50 “Simple Steps” Reminder Cards

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    The Art of Selling - DVD

    New Release - 2007

     

    Free Preview

    The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.

    The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence.

    To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more.

    The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:

     

    • Winning the customer's confidence: how your actions can affect customers
    • Discovering their need: the importance of listening to your customers
    • The importance of product knowledge: how knowing your products inside out will help you offer your customers what they want, and in turn build your conference
    • Closing the sale: why silence could be your new best friend

    Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer.

    The benefits

     

    • Suitable for all levels of staff who deal with customers
    • Amusing and realistic scenarios make lessons very clear and easy to follow
    • Small bit sized clips to allow flexibility in facilitating a training course
    • Immediately actionable and accessible

    Program includes: DVD (28mins), DVD extras (10mins), Course leader's guide with fully resource training program, Group training workbook, Self-study workbook, PowerPoint presentation slides. All materials is customisable and provided on disc

    Also available for online training, learn more!

     

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    Harassment Is (Office Version) - DVD

    Released - 2005

    Free Online Preview

    Office, Industrial, Hospitality, Government, Healthcare & Retail Versions Available!Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

    Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

    Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

    Harassment Is will help employees learn how to...

    • Define harassment
    • Identify the various types and forms of harassment
    • Understand the negative impact of harassment
    • Follow practical guidelines to prevent harassment
    • Respond if they witness or become victims to harassment

    Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

    Online Training Pricing Option:

  • $5.00 per user
  • One year access to this program
  • Minimum order: $845.00
  • Please contact us by email if you have 250 users or more for special pricing options.
  • *Prices subject to change without notice

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    Complaints and Quality Management - DVD

    Produced - 1994

    Free Online Preview

    This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue.

    But not in the way the manager of a retail operation responds - by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other.

    The benefits

    • Managers will learn how every complaint can be used to improve the quality process
    • Shows the importance of allowing staff to solve the problems and propose solutions that should be monitored against agreed targets
    • Better quality products and processes lead to fewer complaints, improved morale and more satisfied customers.

    Program includes: DVD (28 mins), Briefcase Booklet and Discussion Guide.

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    Customer Service Zone - DVD

    Produced - 2007

    Customer Service Zone Free Preview

    In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery.

    As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers. 

    Key Learning Points:  

    • Welcome: immediately greet customers in a friendly and professional manner
    • Hear: ask customers how you can help, and listen carefully
    • Accomplish: own the issue and take action until customers’ needs are satisfied
    • Thank: thank customers and invite them to return
    • W.H.A.T. makes great customer service!

    Customer Zone is an excellent customer service training and can be used for:

    • Corporate customer service training program
    • Retail customer service training program
    • Restuarant customer service training program
    • Healthcare customer service training program
    • Bank customer service training program

    Program includes: 18 minute DVD or VHS 50+ page leaders guide on CD with sample agendas, PowerPoint presentation; activities, closed-captioning and more.

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    Three Cornerstones of Customer Service and Selling - DVD

    Free Online Preview

    Inferior customer service doesn’t always mean that you have a nasty attitude or treat customers badly. Sometimes it comes as a result of not having the skills to close a sale. Teach your staff how to ask the questions that will lead to a sale, and how to listen to customers so that they leave with exactly what they want. Also, see how to up-sell by adding items that compliment the customers’ original purchase (for example, a jacket with a tie). In capable hands, good service can be mutually beneficial for both customer and employee.

    $149.99 [Add to Cart]

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    The Angry Customer - New! (DVD)

    Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers.

    In Part 1, service representative Carlos violates every rule for dealing with angry customers, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, from infuriation to hostility. Carlos accuses Warren of being abusive, and ends the call.

    In Part 2, Warren calls back and Angela takes over. Calm and professional, Angela knows the four strategies for how to handle irate customers: allow them to vent, empathize, refocus away from emotion and toward the issue, and use closed-ended questions to satisfy. She acknowledges Warren’s frustrations, but skillfully changes the focus to the issue. Angela turns conflict into collaboration, solves the issue, and reduces the cost of unhappy customers

    Benefits:

    •    Easy-to-use – includes facilitators manual designed by service experts

    •    Highly engaging – quick-paced, lifelike scenarios show how to handle angry customer calls

    •    Save money – broadcast-quality video while saving 60% off average training video price

    •    Save time – quick program for efficient learning and behavioral change

    •    Versatile – use for meetings openers, training sessions, and more 

    Main Learning Points on how to handle angry customers

    •    Allow customers to vent

    •    Acknowledge customers’ feelings

    •    Take ownership of the issue

    •    Avoid blaming the customer

    •    Focus away from emotions, toward issues

    •    Collaborate with customer to solve problem 

    Special Bonus! Facilitator's Guide on CD-ROM types of difficult customers

    •    PowerPoint Presentation

    •    Interactive Activities

    •    Trainee Worksheet

    •    Discussion Questions

    •    Pre and Post-Training Assessment

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    Day to Day Business in a Café - DVD

    There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a café such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition.

    Duration 27 minutes
    Captions No
    Recommended Year Level 10–College
    Year 2005
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    Serving Customers with Disabilities - DVD

    Release - 2005

    This DVD program is also available for online training - learn more

    "How do you treat a person with a disability? Like a person," explains Ron Cohen, Executive Director of United Cerebral Palsy of Los Angeles. This program helps viewers increase their awareness of the special needs of customers who are disabled. Real people with different physical disabilities describe the kinds of service they prefer and offer strategies and techniques designed to help individuals serve customers with disabilities more easily and effectively. Appropriate for building awareness and sensitivity to some of the service issues surrounding customers with disabilities.

    Duration: 15 minutes

    • Serving Customers with Disabilities - DVD $395.00 [Add to Cart]
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    A Better Way - DVD

    Discover a new perspective to the concept of 'win-win' with A Better Way, the story of three South African retailers faced with finding a new approach to their businesses.

    One, challenged with street vendors at their storefronts, decides not to view their presence as an impediment, but rather an opportunity for increased success through cooperation. First, they provide the vendors with push brooms and other tools so the debris from the fruits and vegetables they sell can easily be cleared from the area. Then they give each one a hat with the store's name on it (which the vendors are proud to wear). The result? Each business is enhanced and customers enjoy the convenience of a full range of goods in one location.

    A Second is a grocery chain trying to gain market share in the sale of fresh fish, an area where they have had minor success and little clout. Knowing they need a better-quality product from their supplier, they express this, along with suggestions for a more efficient means of storing the fish from sea to port. With these changes, the supplier is able to increase the quality of their product and both parties realize increased profitability. A side result: the vendor's competition makes similar changes, thereby improving the quality of fish in markets throughout the region.

    Our third story focuses on a young manager who realizes that being in the center of town keeps his store from a large base of potential customers dependent on bus transportation. These prospective patrons would have to walk 17 minutes out of their way to buy clothes at the store and, in doing so, risk losing their place in line at the depot. The answer? Open a store near the depot. Doing so allows them to increase profitability at both stores and make customers very happy. All it took was the willingness to reconsider store placement.

    A Better Way teaches viewers to:

    • define the 'win-win' concept
    • identify teambuilding skills
    • recognize 'synergy' and how it may benefit their organization
    • and more.

    A Better Way is a profound look at the power of cooperation from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People

    Includes: A 15 minute DVD or VHS video and Leader's Guide

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    Fashion Marketing - DVDs/PowerPoint

    This package has been designed to fit any Career Cluster model. Instead of traditional courses, we developed Pathways comprised of Multimedia Pathway Units (MPU), and each MPU consists of varying multimedia pieces which are conveniently packaged together.

    The Fashion Marketing Pathway contains the following MPUs: Fashion Design Principles, Marketing Basics, Merchandising, Buying & Selling and Retail Management

    This package includes:

    • 24 lessons
    • 82 days of teaching materials
    • 335 minutes of DVD presentations
    • 441 Microsoft PowerPoint slides
    • Interactive Teacher's Resource Guide

    Free Ground Shipping!

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    Workplace Violence Audio Conference on CD

    Workplace violence goes well beyond the well-publicized incidents of co-workers being shot on the job. It includes threats and attacks by customers or clients, assaults by criminals, and even domestic disputes that spill over onto the jobsite. Assaults and homicide are now the second leading cause of fatal occupational injuries (after transportation accidents) – and women make up 61 percent of all victimized workers.

    There’s no foolproof way to identify potentially dangerous employees or to completely prevent workplace violence. But you can control your risks by learning how to recognize the warning signs and enforcing proven policies to keep your employees safe while they work.

    Learn the do's and don’ts of preventing workplace violence during our 90-minute audio conference. You’ll gain hands-on advice for establishing and enforcing standards of conduct for employees, disciplining (and terminating) employees who pose a threat, and dealing with the legal and financial risks of workplace incidents. Plus, you’ll have a chance at the end of this call to submit your own questions about violence on the job, via phone or e-mail.

    You'll learn:

    • The “red flags” you (and your supervisors) should watch for when hiring and mentoring employees
    • How to identify possible threats from customers, criminals, or workers’ spouses and partners – and what to do about them
    • The best strategies for disciplining or firing workers who have shown violent tendencies
    • When (and how) to contact law enforcement officials about workplace violence risks
    • How federal laws like the Americans with Disabilities Act may affect the way you deal with employees involved in violent threats or incidents
    • What your attorney, your employee assistance program (EAP), and other resources can – and cannot – do to help you
    • The financial exposure and legal liabilities caused by workplace violence – from workers’ compensation claims to victims’ litigation – and how you can protect yourself

    This audio conference was recorded on Thursday, September 27, 2007

    About Your Speakers:

    Jon D. Fishbane, Esq., is a partner in the Naples, Florida, office of Roetzel & Andress, an employment law firm with 10 locations around the United States. He focuses his practice on advising and defending employers on issues ranging from employee discipline and termination to ADA, FLSA, FMLA, and union matters. His clients include commercial retailers and construction companies, real estate developers, public agencies and schools, and international businesses. He earned his law degree from Indiana University.

    Katrina Campbell, Esq., is the general counsel at Brightline Compliance, a Washington, D.C.-based human resources consulting and training firm that has provided advice and programs for more than 500 different companies and organizations. She has worked as an attorney with the national law firm McGuire Woods and served as in-house counsel for Capital One Financial Corporation and for AXA Equitable Life Insurance Company. She earned her law degree from Harvard University.

    • Workplace Violence Audio Conference on CD $199.99 [Add to Cart]
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    Marketing for Beginners - DVD

     

    A Case Study in Retail

    Free Online Preview

    This case study approach features a small business management expert looking at two retail businesses run by two brothers, selling similar products but operating from two very different locations.

    Duration 23 minutes
    Captions No
    Recommended Year Level 9–College
    Year 2001

     

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    Leading by Example: Organizational Success Through Reciprocal Altruism- DVD

    Free Online Preview

    George Zimmer has succeeded in the retail industry by breaking many of the industry rules—especially those rules that seem to call for employees to receive low pay, little training, and lots of part-time work. The core of his company's success is its corporate culture, based on "servant leadership" values. These values seek to involve others in decision-making and enhance the personal growth of workers while improving the quality of organizational life. In this wide-ranging talk, Zimmer explains how his experience proves that a culture based on strong ethical values can succeed even within a competitive business environment.

    $129.99 [Add to Cart]

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    Gift Basket Service - Guide

    Are you a creative person who likes to give every gift an extra-special touch? Then a gift-basket service is the perfect homebased business for you. In today's fast-paced world, few people have time to find that gift that's just right. Both corporate customers and individuals have found gift baskets to be the ideal solution, creating a rapidly growing market that means big profits for you.

    Startup is easy: There are few equipment requirements and no need for a retail store, so starting it from home, full or part time, is ideal And you can set your own hours and workload.

    Best of all, gift baskets are fun to create and practically sell themselves. Order your guide now!

    Add e-Business to your order, and learn how to take your business online.

    $59.99 [Add to Cart]

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    Steps to Supervisory Success - (5 DVD Set)

    Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results.

    The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:

    • Program 1. - Peer Today, Boss Tomorrow
      Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. (DVD Length: 22 minutes)

    • Program 2. - It’s the Law: The Legal Side of Management
      In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. This program explores critical issues--hiring/firing, discipline, harassment, the ADA and more (DVD length: 22 minutes)

    • Program 3. - The Courage to Coach
      Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. (DVD length: 19 minutes)

    • Program 4. - Let's T.A.L.K.: Handling the Difficult Performance Appraisal
      How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let’s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better. (DVD length: 20 minutes)

    • Program 5. - I Wish My Manager Would Just...
      Twenty-five thousand employees can’t be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact--positive and negative--that their management styles have on employees. It’s a refreshing and honest look at the relationship between employees and managers. (DVD length: 16 minutes)

    The Steps to Supervisory Success program include:

    • 5 DVDs
    • Facilitator Guide for each program (with multiple agenda options)
    • Reproducible Participant Materials
    • Reproducible Self-Study Guide
    • Online Program Resources
    • Trainer Pack

    • Steps to Supervisory Success - (5 DVD Set) $3,719.00 [Add to Cart]
    • Steps to Supervisory Success - (10-Day Preview) $20.00 [Add to Cart]
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    Ethics and the Consumer - DVD

    Free Online Preview

    We as consumers all love a bargain, but when you are paying only $5 for a t-shirt, maybe it's time to ask some questions. What can you do to ensure you make informed and ethical consumer choices? How does globalization impact on our consumer decisions? In a free market consumers are not completely powerless as they have the right to choose and the power to withdraw their business.

    Duration 22 minutes
    Captions Yes
    Recommended Year Level 8–9
    Year 2010
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    RETAIL SECURITY - DVD

    Basic employee security program, employee theft, deterrents, handling cash, credits, shoplifting, and more.

    Runtime: 11 MIN.

    Online Preview Click Here!  

    YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.
    Contents vary depending on program.