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Retail Industry

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Courage to Coach - Retail

Free Online Preview

Working in a retail environment means that you’re supervising a wide range of employees with varying levels of skill and enthusiasm. When those employees aren’t meeting your expectations, it’s up to you to give them some guidance; let them know something’s wrong and come up with a way to solve it. The lessons in this video aren’t limited to a retail setting nor are they only intended for problem employees. Use the tips presented here to motivate everyone on your staff, even those who are already doing well.

$99.99 [Add to Cart]

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Building Retail Brands to Drive Value - DVD

Free Online Preview

Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return buyers who support price premiums and healthy profit margins. By investing this additional cash in further brand building, they create a "virtuous circle" that carries them through inevitable downturns. A strong brand guides overall strategy and acts as an ambassador for entering new markets and launching new products that will succeed as long as they continue to build on core brand values.

Program Highlights

  • How brand value generates cash and drives up market cap.
  • When you should execute first—and advertise later.
  • Why it's not just the marketing department that worries about brands anymore.

Formats: DVD
Duration: 43 Minutes (2002)

  • Building Retail Brands to Drive Value - DVD $99.99
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Harassment Is (Retail Version) - DVD

Released - 2005

Free Online Preview

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

Harassment Is will help employees learn how to...

  • Define harassment
  • Identify the various types and forms of harassment
  • Understand the negative impact of harassment
  • Follow practical guidelines to prevent harassment
  • Respond if they witness or become victims to harassment

Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

Online Training Pricing Option:

  • $5.00 per user
  • One year access to this program
  • Minimum order: $845.00
  • Please contact us by email if you have 250 users or more for special pricing options.
  • *Prices subject to change without notice

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    How to Lose Customers Without Really Trying - DVD

    Produced - 1989Free Preview

    Featuring Johne Cleese

    This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk.

    Customers can be trying; not all customers are pleasant. It's easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims.

    In various realistic scenarios, staff resort to attacking behavior - by being patronizing or superior - or defensive behavior, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches lay the foundations for customer care and provide a concrete set of behavioral rules to make customers happy and keep coming back.

    They provide a memorable demonstration of the do's and don'ts of customer care, which include finding a real need behind a request, agreeing a solution with a customer, and seeing things through to a successful conclusion.

    The benefits

    • Suitable for front-line staff in any organization
    • Humorous scenarios based upon real life
    • Key learning points suitable for role play or discussion
    • Rules are valid for any customer care exercise

    A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese. Produced in 1998

    Length: 32 minutes

    • How to Lose Customers Without Really Trying - DVD $870.00 [Add to Cart]
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    Who Cares? - DVD

    Government Version also Available Free Online Preview

    “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!

    Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:

    • Greet the customer
    • Respect the customer
    • Listen to the customer
    • Really help the customer!

    In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service.

    Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.

    Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.

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    It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD

    Best-Seller!

    With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, and hospitality.

    It’s Up to You: Stopping Sexual Harassment for Employees - Free Online Preview
    Join our host as she explains the law, and then introduces 14 real-world scenarios to illustrate the most common sexual harassment issues confronting organizations today, including inappropriate touching, slurs, jokes, computer-related materials, and much more. Clear, concise, and thorough, this version teaches employees how to recognize and stop sexual harassment in their work environment.(23 minutes)

    It’s Up to You: Stopping Sexual Harassment for Managers - Free Online Preview
    Building on the extensive content of the employee version, this program delves deeper into the issues that confront supervisors and managers when dealing with sexual harassment. Each real-world scenario is followed by comprehensive discussions about tools, techniques, and the powerful roles that managers and supervisors play in stopping sexual harassment. (27 minutes)

    Key Learning Points:

    • In-depth understanding of the key definitions of sexual harassment
    • The negative effects of sexual harassment on organizations and individuals
    • How to recognize and discourage illegal behavior
    • How to respond to sexual harassment from both the employee’s and manager’s perspectives
    • Fostering a safe and comfortable work environment
    • Judging behavior as a reasonable person
    • Proper procedures for reporting sexual harassment
    • Prevention and response tools for unwelcome behavior

    Complete Series Includes: Two DVDs, Comprehensive Facilitator’s Guide and Reproducible Training Materials, PowerPoint presentation on CD-ROM, 25 Pocket Reminder Cards, and a Scenario-Only section following the core programs for customized training for each program.

    * Each program may be purchase separately - $795 each. Education and Government discounts available.

    • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD $1,295.00 [Add to Cart]
    • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD Rental $590.00 [Add to Cart]
    • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD Preview $0.00 [Add to Cart]
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    More Than a Gut Feeling III (Hospitality Version) - DVD

    With employee turnover rates as high as 60 percent in the service and hospitality industry, your organization may be losing thousands of dollars each year. Whether you work in a hotel, motel, casino, restaurant, food service or retail environment- to name just a few -you need good, quality employees who are a perfect match for their jobs.

    Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.

    This highly-acclaimed interviewing system has helped thousands of interviewers guide the job applicant in sharing their past experiences. This system is based on the premise that an applicant's past behavior is the best indicator of future performance.

    Key Learning Points

    • How to plan a logical, structured interview that includes pre-planned interview questions
    • How to recognize the importance of developing an interview plan based on thorough knowledge of the job
    • How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
    • How to use interviewing techniques that allow for interviewer control
    • How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
    • How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
    • How to recognize why some questions cannot be legally asked in the interview process

    Includes: 32 minute DVD or video. Available in English, Spanish and Portuguese. The DVD version includes all three language versions on the same DVD

    • More Than a Gut Feeling III (Hospitality Version) - DVD $945.00 [Add to Cart]
    • More Than a Gut Feeling III (Hospitality Version) - VHS $945.00 [Add to Cart]
    • More Than a Gut Feeling III (Hospitality Version) - VHS Preview $0.00 [Add to Cart]
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    Sexual Harassment: Is It or Isn't It? For Retail - DVD

    Free Online Preview

    Sexual Harassment: Is It or Isn't It? for the Retail Industry is a video-based training program with interactive vignettes designed to stimulate discussion about the not-so-obvious forms of sexual harassment and the hostile work environment it can create. In this discussion-centered video, viewers are invited to follow along as an employment law attorney explains eight dramatic situations that might be considered sexual harassment and the federal laws that apply to the retail industry.

    After viewing this video, your employees will be able to identify, stop and prevent quid pro quo and hostile environment sexual harassment, and employ several precautionary measures to avoid misunderstandings and accusations of sexual harassment in a retail environment.

    Key Training Points

    • How to define sexual harassment and the offensive behaviors that can be considered harassment in a retail environment
    • How to identify quid pro quo and hostile environment sexual harassment
    • How to identify the negative effects sexual harassment has on people
    • How to understand the laws behind sexual harassment in the retail industry
    • How to discuss your organization's policies and procedures related to sexual harassment

    Added features and benefits of DVD training include:

    • English and Spanish versions – many also include Portuguese
    • A customizable PowerPoint™ presentation
    • Informative training points and bonus material for refresher or training talks
    • Video-enriched training organized by learning objectives that facilitates discussion
    • A printable Leader's Guide
    • Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

    • Sexual Harassment: Is It or Isn't It? For Retail - DVD $845.00 [Add to Cart]
    • Sexual Harassment: Is It or Isn't It? For Retail - DVD Rental $295.00 [Add to Cart]
    • Sexual Harassment: Is It or Isn't It? (for Retail) Preview $0.00 [Add to Cart]
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    As Simple As Respect - DVD

    Best-Seller

    Free Online Preview

    This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings.

    Key Learning Points:

    • Turn uncomfortable situations into learning opportunities
    • Religious or cultural beliefs don't justify disrespectful behavior toward coworkers
    • Just because expressions or words are commonly used, doesn’t mean they are acceptable
    • Be careful not to display or send potentially offensive materials on your computer
    • Judging people's abilities by their appearance can lead to discrimination
    • Cultural or ethnic stereotypes are offensive Speak up against disrespect

    Program Includes: A 25 Minute DVD, Meeting Opener video on DVD, Vignettes only version, Leader’s Guide, Reproducible Participants Materials, PowerPoint Presentation on CD-ROM, Self-Study Overview CD-ROM and 50 “Simple Steps” Reminder Cards

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    The Art of Selling - DVD

    New Release - 2007

    Free Preview

    The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.

    The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence.

    To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more.

    The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:

    • Winning the customer's confidence: how your actions can affect customers
    • Discovering their need: the importance of listening to your customers
    • The importance of product knowledge: how knowing your products inside out will help you offer your customers what they want, and in turn build your conference
    • Closing the sale: why silence could be your new best friend

    Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer.

    The benefits

    • Suitable for all levels of staff who deal with customers
    • Amusing and realistic scenarios make lessons very clear and easy to follow
    • Small bit sized clips to allow flexibility in facilitating a training course
    • Immediately actionable and accessible

    Program includes: DVD (28mins), DVD extras (10mins), Course leader's guide with fully resource training program, Group training workbook, Self-study workbook, PowerPoint presentation slides. All materials is customisable and provided on disc

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    Harassment Is (Office Version) - DVD

    Released - 2005

    Free Online Preview

    Office, Industrial, Hospitality, Government, Healthcare & Retail Versions Available!Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

    Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

    Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

    Harassment Is will help employees learn how to...

    • Define harassment
    • Identify the various types and forms of harassment
    • Understand the negative impact of harassment
    • Follow practical guidelines to prevent harassment
    • Respond if they witness or become victims to harassment

    Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

    Online Training Pricing Option:

  • $5.00 per user
  • One year access to this program
  • Minimum order: $845.00
  • Please contact us by email if you have 250 users or more for special pricing options.
  • *Prices subject to change without notice

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    Complaints and Quality Management - DVD

    Produced - 1994

    Free Online Preview

    This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue.

    But not in the way the manager of a retail operation responds - by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other.

    The benefits

    • Managers will learn how every complaint can be used to improve the quality process
    • Shows the importance of allowing staff to solve the problems and propose solutions that should be monitored against agreed targets
    • Better quality products and processes lead to fewer complaints, improved morale and more satisfied customers.

    Program includes: DVD (28 mins), Briefcase Booklet and Discussion Guide.

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    The Retailing Industry - DVD

    Retailing is no longer a supply-based industry, it is now consumer-led the world over, and this trend will intensify. What store format is likely to succeed in the future? How will supply and distribution systems provide a competitive edge? In developed countries, saturated markets and low population growth mean that the successful retailer will have to expand into growth markets, but how, and where are the emerging markets? Leading retailers from around the world discuss consumer trends, merchandising, marketing, new technologies, and strategies for growth. (39 minutes)

    Produced - 1995