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 Spanish Workforce Training Resources Available in English and Spanish If you could purchase just one customer service training program, this would be it. It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal. The 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize the message of Customer Service at it's best.
Program Contents: A 16 minute VHS or DVD with Opener and Closer segments, Leader's Guide, Follow-up Activity Pack, 10 Reminder Cards.
Online Training Option:
 Eglish & Spanish Version Available! While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives. Viewers will learn:
Program Contents: A 20 minute VHS or DVD, Leader's Guide.
 This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course is also available for online training, see details below. Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Program Contents: A 15 minute DVD or video, Leader's guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 Copies of the book "Ethics 4 Everyone" and 10 Reminder Cards Online Training Option: This program is also available for online training - click here for details
 This five-part video series begins with an introduction to GMPs and definitions, then goes on to review specific sections of the GMPs: personnel, plant and grounds, sanitary operations, equipment and utensils, process and controls, warehousing, and distribution.
 This course is also available for online training, see details below. This newly-updated version shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service. The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt. It's a Dog's World shows:
Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message! Program Contents: Includes: 14 minute DVD, (including the 2nd and 1st Editions of It’s a Dog’s World 2nd Edition), Leader's Guide, CD-ROM with PowerPoint Presentation and PDF's of Participant Handouts, 10 Reminder Cards, 10 Post-It Notepads, 1 small Plush Dog,1 dog bone Pen, 1 dog paws ID Lanyard.
Online Training Option:
 Once again Julian Carruthers (John Cleese) is on the receiving end of good advice from his patient friend Scroggs (John Bird). This time he learns the importance of valuing returns. This video unravels the complexities of return on investment by explaining the relationship between investment and profit, and establishing the true rates of return in the marketplace. Features and applications
 In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Key Learning Points..
Program Includes:
 Back injury is a major concern in the construction industry. Program demonstrates how the back functions, safest method of lifting, and prevention of back injury. -Spanish Edition
 Lockout/Tagout: Your Key to Safety program will give your authorized, affected, and other employees the critical information they need to help prevent injuries and comply with OSHA's lockout/tagout training and retraining requirements. With this ready-to-use program (available on DVD and VHS), you can help ...
 Release - 2000 Everyone is aware that employee retention is a growing and expensive problem for companies today. But do managers and supervisors understand the key role they play in keeping their talented employees on board? Many believe that the “glue” that makes employees “stick” is made up of money, perks, and benefits-issues over which they have no control. The truth is that there are many simple and inexpensive ways to create a loyal and enthusiastic workforce. This program offers the “how” by covering:
The information improves retention by focusing on the leadership, teamwork and communication skills required of successful managers in today’s workplace. Both seasoned managers and new supervisors will discover the “a-ha’s” a long list of easily implemented tactics to improve moral and retain their most valuable assets-their employees. Added features and benefits of DVD training include:
Length: 22 minutes
 The Marine Survival Equipment Training Program provides vessel operators with versatile tools for use in preparing their boats and crews for the hazards of going to sea. Consisting of eight 12 to 17 minute videotapes and the Cold Water Survival Handbook, the program is a flexible instructional resource that can be factored into at-sea operations or utilized during shoreside training sessions. The materials were created in response to requests from commercial vessel operators for concise training aids that focus on specific types of marine survival equipment. Each program has been reviewed for content by the U.S. Coast Guard.
These programs are available in Spanish.
 Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. *Also available in French and Spanish
 Did you know courts are holding employers who fail to conduct sexual harassment prevention training to greater liability than those who do? Are your supervisors operating without full knowledge of the law? This program helps reduce your liability and makes your workplace a more harassment-free environment. Sexual Harassment: Handling the Complaint Construction Industry Version uses a diverse group of employees and managers in various settings. This video covers:
Program Includes: A 38 minute DVD or VHS video in English or Spanish
 This program explains what sexual harassment is all about, the legal and moral aspects of complying with labor laws and how to prevent sexual harassment on the job. -Spanish Edition
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