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 Spanish Workforce Training Resources All time best-selling Coaching programs in the industry. Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team. Let them know they matter...
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 Best-Seller Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle. Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty. Participants will learn to:
Program Contents: DVD or Video, Leader's Guide with reproducible handouts, Give 'Em the Pickle hardback book, 10 Reminder Cards and 10 Pickle Pins
 How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet. In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. How to Connect in Business...in 90 seconds or less can have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employees' lives. Program Includes: A 16 minute video or DVD, Hardback Book, 10 "Great!" Buttons, 10 Pocket Reminder Cards and 1 52-Page Leader's Guide
 The quality of MSDS management will often determine the effectiveness and compliance of the overall HazCom program. OSHA inspectors want to make sure employees have unimpeded, easy access to MSDSs and that they can use the system to find specific MSDSs for commonly used chemicals. When the training is complete, employees who work with hazardous chemicals will be able to:
A detailed trainer's guide provides useful background and tips that will save you hours of preparation time. Interactive exercises keep your audience involved and reinforce training. A sign-in sheet, evaluation form, and training record are also included.
According to the Equal Employment Opportunity Commission (EEOC) employers are always responsible for sexual harassment by a supervisor that leads to a tangible employment action. If no tangible employment action occurs, employers are still responsible unless they can prove two things:
The Spanish/English Sexual Harassment presentation includes:
According to the Bureau of Labor Statistics, that translates to 18,000 injuries a day, over 125,000 injuries a week, and upwards of 6 million injuries a year. Economic costs of workplace accidents are also high—over $100 billion annually nationwide. Safety should be one of your most important workplace concerns. The new Click 'n Train PowerPoint presentation will help you teach employees in Spanish and English about the requirements of OSHA and the law, why safety is such an important workplace issue, and how employees can take an active role in promoting it. The Spanish/English Workplace Safety presentation includes:
More than half a million sharps related injuries occur each year,according to OSHA. Safety devices now include needleless systems and engineered protective devices for needles and other sharps. Studies show that sharps safety devices may significantly reduce your risk of injury during procedures such as joining IV lines, drawing blood, injecting medications and suturing during surgery.
 Available in English and Spanish If you could purchase just one customer service training program, this would be it. It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal. The 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize the message of Customer Service at it's best.
Program Contents: A 16 minute VHS or DVD with Opener and Closer segments, Leader's Guide, Follow-up Activity Pack, 10 Reminder Cards. Online Training Option:
 English & Spanish Versions Available! While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives. Viewers will learn:
Program Contents: A 20 minute DVD & Leader's Guide.
 This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course is also available for online training, see details below. This newly-updated version shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service. The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt. It's a Dog's World shows:
Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message! Program Contents: Includes: 14 minute DVD, (including the 2nd and 1st Editions of It’s a Dog’s World 2nd Edition), Leader's Guide, CD-ROM with PowerPoint Presentation and PDF's of Participant Handouts, 10 Reminder Cards, 10 Post-It Notepads, 1 small Plush Dog,1 dog bone Pen, 1 dog paws ID Lanyard. Online Training Option:
 Once again Julian Carruthers (John Cleese) is on the receiving end of good advice from his patient friend Scroggs (John Bird). This time he learns the importance of valuing returns. This video unravels the complexities of return on investment by explaining the relationship between investment and profit, and establishing the true rates of return in the marketplace. Features and applications
 In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Key Learning Points..
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 Back injury is a major concern in the construction industry. Program demonstrates how the back functions, safest method of lifting, and prevention of back injury. -Spanish Edition
 Lockout/Tagout: Your Key to Safety program will give your authorized, affected, and other employees the critical information they need to help prevent injuries and comply with OSHA's lockout/tagout training and retraining requirements. With this ready-to-use program (available on DVD and VHS), you can help ...
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Business Training Media, Inc.TM
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