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 Spanish Workforce Training Resources Best Seller! Using dramatizations of union tricks and tactics, this video shows supervisors and employees what they might expect as a Union Card Signing Campaign progresses. That enough signed cards can bring in a union without a vote is clearly explained. Engrossing dramatizations in these videos take employees and supervisors inside a union organizing campaign. They see how employees are tricked or pressured into signing union cards or petitions. They learn how their signatures can result in the National Labor Relations Board authorizing the union to negotiate a contract covering their wages and benefits. They see how they can find themselves union members-all of this-without a chance to vote for or against the union. A father uses his son’s autographed baseball to explain: This four-dollar baseball became a very valuable baseball when a famous player signed it. But if you and I sign a four-dollar baseball, it’s still a four-dollar baseball. But, there are things people like you and I can sign that make them very valuable. . . checks, credit card forms, petitions, package receipts, and union authorization cards. The father turns to his son’s computer, pulls up current statistics on union membership losses, strikes, decertification petitions. Eleven talented, professional career actors in 15 dramatic scenes depict union recruiting efforts and peer pressure exerted to get employee signatures.
Includes: 18 minute VHS Video or DVD.
 This new professional PowerPoint presentation does the training for you. Now it's easier than ever to deliver effective training on required OSHA training regulations and frequent accident causes in both English and Spanish. This 24 Title Library covers all the topics you need to keep your employees up to date on their OSHA training. Each title features:
 This Free working capital trapped in your organization. Ready to grow, but wondering where the money will come from? Even a flourishing business can find itself hamstrung by a lack of ready cash. The Control Of Working Capital shows how to unlock cash that is tied up in unproductive aspects of the business. Carruthers (John Cleese) has struck out on his own! Since learning the basics of finance in The Balance Sheet Barrier, Carruthers feels ready to be his own boss. As he takes the financial reins of his new company, Carruthers is eager to implement his exciting plans, many of which use precious working capital. Fortunately, Carruthers has a financially savvy friend named Scroggs (Ronny Corbett) who is happy to explain the meaning of working capital. He shows Carruthers where working capital is locked up in the business and how to free it. To avoid future problems, Scroggs instructs Carruthers in two techniques of working capital control: sales forecasting and regular meetings of all people responsible for keeping down the level of working capital. Suggested Uses:
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Program includes: DVD(26 mins) & Course Leader's Guide. Produced in 1978
 Best-Seller! The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance. Key Learning Points...
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 This extraordinary 2 program training series brings together a distinguished collection of practitioners and researchers who are leading private and public sector organizations through these fundamental transformations. CEO's, managers, line workers and consultants discuss why these changes are occurring and how they impact employees and managers alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in. Series Objectives The New Workplace has been designed to promote thinking and discussion in a wide range of work environments, including public and private sector organizations large and small. If a company or agency is facing change processes stemming from technological advances, global competition, downsizing and/or a stronger focus on meeting customer needs, it can benefit from this training resource. Program Includes: Making the Change (24 minutes, for all employees) and Leading the Change (23 minutes, for organizational leaders), are divided into major concept themes, and each of the segments are tied together by an animated folktale. With both programs, a distinguished collection of practitioners and researchers - leaders on change - join in conversation with CEO's, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in. Change breeds fear. The best way to address these fears is to open a dialogue within an organization, admitting to what we know and, more importantly, what we don't know. Support Materials: This program is accompanied by a 46 page Facilitator's Guide. This flexible Guide includes 9 participant handouts, a bibliography, a dictionary of new business terms, activities, exercises and questions for discussion. With the purchase of The New Workplace series, the program producer grants you a license to make as many copies of the Facilitator's Guide or the handout pages as your organization needs. Leading the Change is also available in French, Spanish, Italian, German and Portuguese. Streamed Online Video Training Optional: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. Streamed Video Pricing:
Learn more about our streamed video training over the web.
 Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure. In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video. Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide
 Release in 2006 - Featuring Wesley Snipes This video is widely used to illustrate sexually harassing behaviors to managerial, non-managerial and human resource trainees. Join Wesley Snipes as he discusses the legality of the inappropriate behavior modeled in the scenarios. Provide your employees with a clear definition of harassment and its legal implications for your organization while exploring sexual harassment issues as they relate to working relationships. Covers:
Includes Training Leader's Guide and Participant Manual
TELLY AWARD WINNER! Mentoring is critical in today's organizations, but how do you learn to be a better mentor? What about the people being mentored — the mentees? How can they maximize the benefits of the time they invest? Insights to Better Mentoring is an educational program that presents 4 successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships. We'll explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring. Program Includes: Online Training Option:
This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This course is also available for online training, see details below.
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. That's exactly what you'll learn with this breakthrough video on increased productivity and customer service: how to look at a process to identify which steps add value and which do not. Once the non-value-added time is removed or reduced, your managers and employees will deliver products and services to the customer faster, achieve higher levels of quality and put your organization so far ahead of your competitors they may never catch up. Time: The Next Dimension of Quality is for everyone in all organizations large and small who want to serve the customer better, be more competitive, and make breakthrough improvements in "Quality" performance. Viewers will learn how to:
Includes: 18 minute VHS Video or DVD and Leader's Guide.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 “So HELP Me” (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs. “So HELP Me” demonstrates employees giving the kind of service that turns dissatisfied people into loyal customers. As one customer service provider in the video says, “…at the end of the day it makes me feel like I'm doing something useful. Instead of adding to people's frustrations, I'm actually helping them out.” Includes: 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.) VHS is closed captioned - DVD is subtitled.
 Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren’t enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they’re in a position to solve problems and possibly even make someone’s day a little bit brighter. Duration: 21 Minutes
 Release - 2009 Are your conference calls as productive as you'd like them to be? With the rise of travel costs and shrinking corporate budgets, the common face to face meeting is being quickly replaced by the conference call. Unfortunately, many people have not yet learned the skills it takes to make this type of meeting effective. Often participants don’t take a conference call as seriously as a regular meeting and can feel it's simply a waste of time and energy. Sadly, without proper preparation and clear direction, your conference call may end up being just that. The INVISIBLE Meeting demonstrates 6 practical steps for making your conference calls more effective. This entertaining training video uncovers the challenges and virtual rules that both participants and meeting organizers must understand. The INVISIBLE Meeting is sure to make all your conference calls more effective. LEARN HOW TO...
Purchase Package Includes
 So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth. “So HELP Me” (Supervisor Edition) demonstrates supervisory practices that facilitate excellent customer service. The result is not only a better service provider, but also a loyal and satisfied customer. Includes: 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.) VHS is closed captioned - DVD is subtitled.
 This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace.
 Best-Seller! Sometimes your employees’ behavior is blatantly offensive while other times it can be hard to know what is inappropriate. This best-selling video offers a thorough explanation of what kinds of behaviors constitute sexual harassment. Dramatic scenes cover the two types of harassment recognized by the courts: hostile work environment and quid pro quo. Employees learn that any form of sexual harassment violates your zero tolerance policy, and that this is a subject that should never be taken lightly. Duration: 25 Minutes
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