Spanish Workforce Training Resources

Produced - 2007

This course is also available for online training, see details below.

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.

Rather than a complicated model, What to Do When Conflict Happens introduces:

• C - CLARIFY the issue
• A - ADDRESS the problem
• L - LISTEN to the other side
• M - MANAGE your way to resolution

What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• What to Do When Conflict Happens - DVD $995.00 [Add to Cart]
• What to Do When Conflict Happens - VHS $995.00 [Add to Cart]
• What to Do When Conflict Happens - DVD Rental $275.00 [Add to Cart]
• What to Do When Conflict Happens - VHS Rental $275.00 [Add to Cart]
• What to Do When Conflict Happens (Spanish) - DVD $995.00 [Add to Cart]
• What to Do When Conflict Happens - Online Course $9.95 [Add to Cart]
• What to Do When Conflict Happens - DVD Preview $0.00 [Add to Cart]

Free Online Preview

Join our host as she explains the law, and then introduces 14 real-world scenarios to illustrate the most common sexual harassment issues confronting organizations today, including inappropriate touching, slurs, jokes, computer-related materials, and much more. Clear, concise, and thorough, this version teaches employees how to recognize and stop sexual harassment in their work environment.

Program Includes: A 23 minute DVD or Video, Comprehensive Facilitator’s Guide and Reproducible Training Materials, PowerPoint presentation on CD-ROM and 25 Pocket Reminder Cards.

* Note: The complete (2-Part) series includes a Manager and Employee version.

• It’s Up to You: Stopping Sexual Harassment for Employees - DVD $795.00 [Add to Cart]
• It’s Up to You: Stopping Sexual Harassment for Employees - Video $795.00 [Add to Cart]
• It’s Up to You: Stopping Sexual Harassment for Employees - DVD Rental $295.00 [Add to Cart]
• It’s Up to You: Stopping Sexual Harassment for Employees - Video Rental $295.00 [Add to Cart]
• It’s Up to You: Stopping Sexual Harassment for Employees - DVD Preview $0.00 [Add to Cart]
• It's Up To You: Stopping Sexual Harassment for Employees (Spanish) - VHS $795.00 [Add to Cart]

This training video can help your employees understand food safety requirements, why they exist and the consequences of not following those requirements.

Presented in a television news format with anchors and on-location interviews, this lively video will keep your employees' attention from start to finish.

This affordable video covers critical information you want every employee to know:

• The role of the FDA and USDA
• The purpose and importance of food safety regulations
• Foodborne illness: the causes and effects of pathogens
• Hazard types: biological, chemical, physical
• HACCP (Hazard Analysis Critical Control Points) Systems
• Time and temperature controls that fight bacteria growth
• The crucial nature of personal hygiene, including hand washing
• The importance of wearing personal protective equipment
• Sanitation and pest control
• How recalls affect a company and its employees

Video available in English and Spanish. (approximately 20 mintutes long)

• A Recipe for Food Safety Success - Video $159.99 [Add to Cart]
• A Recipe for Food Safety Success - Video (Spanish) $159.99 [Add to Cart]

Free Online Preview

Trying to get the most out of the people and get them to go that extra mile isn't easy. Most employees will tell you that what affects their productivity more than anything else is their immediate supervisor.

Set entirely in a manufacturing/industrial environment, Would I Work For Me? features frontline supervisors and managers in realistic situations. It follows the career of Tom, first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. While watching Tom's evolution, viewers learn eight effective management skills that improve motivation, productivity and the bottom line.

Supervisors and managers learn these Keys to Effective Management Practices:

• Share information
• Get people involved
• Listen to people's concerns
• Take action to show you care
• Tell people what they're doing right
• Focus on solutions, not problems
• Deal with mistakes in private
• Use mistakes to help people

Program includes: A 20 minute DVD or VHS, leader's guide and reproducible worksheets.

* DVD contains PDF version of Leader's Guide and supporting PowerPoint graphics.

• Would I Work For Me? - DVD $695.00 [Add to Cart]
• Would I Work For Me? - VHS $695.00 [Add to Cart]
• Would I Work For Me? - DVD Rental $295.00 [Add to Cart]
• Would I Work For Me? - VHS Rental $295.00 [Add to Cart]
• Would I Work For Me? (Spanish) - VHS $695.00 [Add to Cart]
• Would I Work For Me? (Spanish) - DVD $695.00 [Add to Cart]

Best-Seller!

Free Online Preview

This course is also available for online training, see details below.

More Than a Gut Feeling III teaches you to select the most qualified job candidate by applying the ever-popular behavioral approach to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. The reason is simple: The best predictor of a job applicant's future work behavior is their past work behavior.

Viewers of More Than a Gut Feeling III will learn helpful job-related interviewing techniques practiced by so many hiring staffs all over the world. You can refrain from judging an applicant on gut feeling by: asking rapport-building questions; discussing the job; taking notes and explaining why; asking specific, open-ended questions to get specific answers; allowing for silence if necessary; maintaining control; getting contrary evidence and evaluating. This video applies these techniques to the most common interviewing situations and helps you to refrain from judging the candidate on intuition.

KEY LEARNING POINTS

• How to plan a logical, structured interview that includes pre-planned interview questions
• How to recognize the importance of developing an interview plan based on thorough knowledge of the job
• How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
• How to use interviewing techniques that allow for interviewer control
• How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
• How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
• How to recognize why some questions cannot be legally asked in the interview process

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A customizable PowerPoint™ presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

Length: 17 minutes

Online Training Pricing Option:

One of the best and most sought after Customer Service programs available.

No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest?

THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know.

Treating customers as guests is as simple as:

• Welcoming Them
• Using their Name
• Taking Care of their Needs
• Thanking Them
• Inviting Them Back

Program Includes:

• 1 DVD or VHS video (14 minutes)
• 1 Leader's Guide
• 10 Pocket Reminder Cards

• The Guest - DVD $995.00 [Add to Cart]
• The Guest - VHS $895.00 [Add to Cart]
• The Guest - VHS Rental $295.00 [Add to Cart]
• The Guest - DVD Rental $350.00 [Add to Cart]
• The Guest - VHS Preview $0.00 [Add to Cart]
• The Guest - VHS Spanish $795.00 [Add to Cart]

The potential physical and financial consequences of alcohol misuse and drug abuse are all too real. This flexible training program clearly and concisely presents information to help keep drivers safe... and help comply with 49 CFR §382.601(b).

Alcohol & Drug Testing: Driver Awareness Training gives drivers the information they need. The easy-to-understand video and print materials highlight the 11 key areas DOT requires you to cover. This program includes several ready-to-use training tools:

• (1) 25-minute, closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels. Also includes “Did you know?” segments based on common questions customers have asked J. J. Keller's Editorial staff.
• (1) Instructor’s Guide - Features five situational narratives to help engage drivers in discussion, as well as other major topics: introduction to the topic, how to use the program, regulatory background, overview of required tests, and effects of alcohol and drugs on the body.
• (11) Driver Handbooks - Cover the 11 required topics carriers must discuss with drivers and feature tear-out driver receipts.
• (1) Trainer Tools CD-ROM - CD presents a quick and easy way to invigorate classroom training through visual learning aids. Provides instant access to topic- specific information, including customizable transparency masters, quizzes with answer keys, clip art, training logs, and more! (CD-ROM not sold separately)
• (1) Awareness Poster - Photo- based poster helps keep the issue visible.
• (1) Wallet Card Sheet - Provides quick, simple proof that training has been completed. Includes one wallet card sheet, perforated to provide 10 cards.
• (11) Alcohol & Drug Testing Reference Cards - Includes essential information about alcohol- and drug-testing procedures, testing requirements, driver rights, protecting drivers' privacy during testing, and testing form samples.
• (1) Confidential Alcohol and Drug File Packet - Includes a variety of forms to help satisfy the recordkeeping requirements in 49 CFR §382.401.

• Alcohol & Drug Testing: Driver Awareness Training - DVD $399.99 [Add to Cart]
• Alcohol & Drug Testing: Driver Awareness Training - DVD Spanish $399.99 [Add to Cart]
• Alcohol & Drug Testing: Driver Awareness Training - Video $399.99 [Add to Cart]
• Alcohol & Drug Testing: Driver Awareness Training - Video Spanish $399.99 [Add to Cart]

This prewritten modular safety training system gives you everything you need to conduct solid safety training--in just 7 minutes! Includes reproducible employee handouts, quizzes and checklists along with recordkeeping and attendance sheets.

Key Topices Include:

• Confined Spaces
• Electrical Safety
• Fire Safety and Emergency Response
• HAZCOM
• Machine Safety and Other Equipment
• Material Handling Safety
• Personal Protective Equipment
• Personal Safety
• Safety Awareness
• Safety and Security Measurest
• Workplace Hazards

Free quarterly updates first year.

• This safety guide encompasses 50 occupational health and safety training topics.
• When it's time to schedule your next safety meeting, use the resource that's done all the work for you! With 7-Minute Safety Trainer, you have everything you need.
• Select from over 50 key safety topics, then copy the prewritten training materials and you're ready to go! It's short, to-the-point, and effective.
• Each trainer outline has a targeted goal to comply with specific OSHA safety regulations. The sessions are organized into logical and concise steps that contribute to cutting down on training time.

• 7-Minute Safety Trainer - Binder $399.99 [Add to Cart]
• 7-Minute Safety Trainer on CD-ROM $499.99 [Add to Cart]
• 7-Minute Safety Trainer - Binder (Spanish) $399.99 [Add to Cart]

Customer Favorite!

Free Online Preview

Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video featuring Perry the peacock and his exotic feathered friends illustrates employee empowerment, effective communication and team building skills within the context of diversity. Insightful and inspiring. Key Learning Points:

• The creativity of diversity
• How to make empowerment a reality
• Appreciating Differences

Includes: A 10 minute video or DVD and leader's guide.

Online Training Option:
This program is also available for online training, click here for details

• Peacock in the Land of Penguins - DVD $595.00 [Add to Cart]
• Peacock in the Land of Penguins - Video $595.00 [Add to Cart]
• Peacock in the Land of Penguins - DVD Rental $275.00 [Add to Cart]
• Peacock in the Land of Penguins - Video Rental $275.00 [Add to Cart]
• Peacock in the Land of Penguins - Video Preview $0.00 [Add to Cart]
• Peacock in the Land of Penguins (Spanish) - DVD $595.00 [Add to Cart]
• Peacock in the Land of Penguins (Spanish) - VHS $595.00 [Add to Cart]

All time best-selling Coaching programs in the industry.

Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you.

Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team.

Let them know they matter...

• For good work, When you see it, say it.
• For poor work, Make it private, and positive.
• For a dead-end performer, The Two Minute Challenge

Program Includes:

• 1 24 minute video "The Practical Coach"
• 10 Pocket Reminder Cards
• 1 Workbook

• The Practical Coach - DVD $895.00 [Add to Cart]
• The Practical Coach - VHS $895.00 [Add to Cart]
• The Practical Coach - DVD Rental $350.00 [Add to Cart]
• The Practical Coach - VHS Rental $295.00 [Add to Cart]
• The Practical Coach - VHS Preview $0.00 [Add to Cart]
• The Practical Coach (Spanish) - DVD $895.00 [Add to Cart]

Best-Seller

Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle.

Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty.

Participants will learn to:

• Service-Make serving others your #1 priority. You work in a noble profession, be proud of what you do.
• Attitude-Choose your attitude. How you think about your customers is how you will treat them.
• Consistency-Set high standards, and stick to them. Customers return because they liked what happened last time.
• Teamwork-Look for ways to make each other look good. In the end, everything ends up in front of the customer!

  * also available on VHS

  Program Contents:DVD or Video, Leader's Guide with reproducible handouts, Give 'Em the Pickle hardback book, 10 Reminder Cards and 10 Pickle Pins

  • Give`em the Pickle! - DVD $895.00 [Add to Cart]
  • Give'em the Pickle! - VHS $795.00 [Add to Cart]
  • Give`em the Pickle! - DVD 5-Day Rental $350.00 [Add to Cart]
  • Give`em the Pickle! - VHS 5-Day Rental $295.00 [Add to Cart]
  • Give`em the Pickle! - VHS Preview $0.00 [Add to Cart]
  • Give 'em the Pickle (Spanish) - DVD $895.00 [Add to Cart]
  • Give 'em the Pickle (Spanish) - VHS $795.00 [Add to Cart]

How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.

How to Connect in Business...in 90 seconds or less can have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employees' lives.

Program Includes: A 16 minute video or DVD, Hardback Book, 10 "Great!" Buttons, 10 Pocket Reminder Cards and 1 52-Page Leader's Guide

• How to Connect in Business...in 90 seconds or less - DVD $895.00 [Add to Cart]
• How to Connect in Business in 90 seconds or less -VHS $795.00 [Add to Cart]
• How to Connect in Business in 90 seconds or less - DVD Rental $350.00 [Add to Cart]
• How to Connect in Business in 90 seconds or less - VHS Rental $295.00 [Add to Cart]
• How to Connect in Business in 90 seconds or less - VHS Preview $0.00 [Add to Cart]
• How to Connect in Business...in 90 seconds or less (Spanish) - DVD $895.00 [Add to Cart]

The quality of MSDS management will often determine the effectiveness and compliance of the overall HazCom program. OSHA inspectors want to make sure employees have unimpeded, easy access to MSDSs and that they can use the system to find specific MSDSs for commonly used chemicals.

When the training is complete, employees who work with hazardous chemicals will be able to:

According to the Equal Employment Opportunity Commission (EEOC) employers are always responsible for sexual harassment by a supervisor that leads to a tangible employment action. If no tangible employment action occurs, employers are still responsible unless they can prove two things:

• They took reasonable steps to prevent and correct sexual harassment,including establishing a complaint procedure for employees to follow.
• The employee did not make a reasonable effort to complain to management or to protect himself or herself from harm. The new Click 'n Train PowerPoint Presentation will help train employees in Spanish and English on what they need to know - the dangers of sexual harassment, how to recognize the various types of sexual harassment, what to do if they are a witness to or a victim of sexual harassment in the workplace, and their role in preventing it from becoming a problem in your organization.

The Spanish/English Sexual Harassment presentation includes:

• A fully prepared PowerPoint presentation
• Reproducible handouts and quiz in Spanish and English
• Completion Certificate in Spanish and English
• Easy-to-customize PowerPoints
• Interactive exercises
• Trainer's outlines

• Click 'n Train Spanish/English Edition: Sexual Harassment - What Employees Need to Know $199.99 [Add to Cart]

According to the Bureau of Labor Statistics, that translates to 18,000 injuries a day, over 125,000 injuries a week, and upwards of 6 million injuries a year. Economic costs of workplace accidents are also high—over $100 billion annually nationwide.

Safety should be one of your most important workplace concerns. The new Click 'n Train PowerPoint presentation will help you teach employees in Spanish and English about the requirements of OSHA and the law, why safety is such an important workplace issue, and how employees can take an active role in promoting it.

The Spanish/English Workplace Safety presentation includes:

• A fully prepared PowerPoint presentation
• Reproducible handouts and quiz in Spanish and English
• Completion Certificate in Spanish and English
• Easy-to-customize PowerPoints
• Interactive exercises
• Trainer's outlines

• Click 'n Train Spanish/English Edition: Workplace Safety for Employees $189.99 [Add to Cart]