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 Team Building & Teamwork Improve all key communication skills within the context of achieving team goals. This workshop systematically presents core communication skills such as active listening, giving and receiving feedback constructively, and reacting to others' ideas. Workshop Includes:
Time Required: 4 hours
 This new Communication Set allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set: "Use the Telephone the Right Way", "Better Meeting Management for Better Communication", "Manage Your Time Better", "Feedback Skills for Supervisors" and "Communication Skills That Build Winning Relationships" Includes: 5 DVDs, audio CDs and Books
 Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility. Here’s a tool you can use to help supervisors identify their strengths in these key areas and the skills they need to improve upon:
The self-scoring questionnaire can be completed in just a few minutes. Participants review 25 typical workplace scenarios and choose the actions they would take in these situations. The booklet includes rich interpretation and planning notes to help participants transform what they’ve learned into a plan for developing their own effective supervisory style. Sample scenarios:
 The ideal starting point for creating a fully functioning, high performing team, this workshop will help team members establish a mission that can be used to guide the formulation of goals and objectives. A series of skill building exercises will get everyone working toward the common goal. Workshop Includes:
Time Required: 2 hours
 From the Global Scenario Series As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the manager role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization. Benefits of the Cross-Cultural Communication training dvd include:
One of our most popular training progams, the Cross-Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop communication skills for a multicultural organization, read nonverbal business communication, get accurate information, and more. Includes business communication exercises.
Program includes: 12 minute DVD, PDF script, exercises and role plays.
 The Cultural Diversity and Awareness Profile will help individuals understand how much awareness and commitment exists towards the diversity of individuals and different backgrounds in their organization.
From the Global Senario Seires As our world becomes increasingly global, people are increasingly likely to work with people from other cultures. It's up to you to provide the proper training essential for intercultural effectiveness. In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places. Benefits of this training program include:
Program includes: 10 minute DVD, PDF script, exercises and role plays.
This program is also available for online training. See details below. Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs. Training Objectives
Training Methods
Time Guidelines
 In the corporate world, success is only restrained by one's perceptions. If one thinks she can't do it, then she certainly won't succeed. This program is an inspiration to these people, to those who let limitations get in the way of their success. They’ll come face-to-face with and be spurred by some of the greatest personal triumphs of our time – the touching stories of individuals who have surmounted the odds and pushed the envelope of success.
Length: 12 minutes
 This workshop provides team members with an analytical framework for thoroughly evaluating nine critical dimensions of team effectiveness. Participants will gain a clear understanding of their team's strengths and weaknesses, and will develop a process for improving team performance. Workshop Includes:
Time Required: 2 hours
 Produced in 2001
There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team. The video tells the story of George, who is given the role of leading a team. With the help of Harry and his team at his local pub, George learns that being in charge doesn't mean having all the answers, but means involving the team and using their skills, experience and initiative to find them. The benefits
As well as the core video, you'll receive comprehensive support materials that add value to the way trainers and managers address learning needs, including self-study materials and a meeting break video. Program includes: DVD (25 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 Format: Three-Ring Binder In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization. Each exercise highlights a specific aspect of collaboration, such as:
With each exercise, you’ll get everything you need to bring it to life—including a purpose, description, time to allot, presentation tips and debriefing statement.
As our world becomes increasingly interconnected, people need to develop greater cultural diversity skills. It's up to you to provide intercultural communication training to effectively communicate with and understand other cultures. Our top-selling training program, Cross-Cultural Understanding investigates all the key components of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more. With this expert training program, you'll get the answers to these essential issues and many more:
Cross-Cultural Understanding is expertly designed for intercultural communication training, and questions and role play exercises are included for a complete training package. Includes: 45 minute DVD and leader's guide.
 Packaged Training Program: Integrated Curriculum Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Team members must understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations. HighINVOLVEMENT Teamwork provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams. In this comprehensive five-unit program, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork. Skill-Based Program Content Unit 1: Engage With Understanding
Unit 2: Share Constructive Feedback
Unit 3: Participate Actively In Meetings
Unit 4: Resolve For Consensus
Unit 5: Solve Team Problems
Facilitator Kit: The High Involvement Teamwork Kit; (HIT) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
1 Participant Kit: Participant materials required to support the training program are available. Each High Involvement Teamwork Kit; (HIT) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
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