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Who Cares? - DVD

Government Version also Available Free Online Preview

“Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!

Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:

  • Greet the customer
  • Respect the customer
  • Listen to the customer
  • Really help the customer!

In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service.

Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.

Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.

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Manager's Library - (10 DVD Set)

Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition.

Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00!

The Manager's Library includes the following titles:

  • How to Deal with Cultural Diversity in the Work Place
  • Prevent Sexual Harassment in the Work Place
  • Negotiating for Business Results
  • Succeed by Coaching
  • Empowering Employees
  • How to Supervise People
  • The New Supervisor: Skills for Success
  • Hiring the Best
  • How to Hold Successful Meetings
  • Time Management: Get the Most Out of Your Time

Information about each program may be found under the individual listing on the website.

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Harassment & Diversity: Respecting Differences — Employee/Manager Combination DVD Package

Free Online Preview

This program is a 2 DVD set that includes the following programs:

Harassment & Diversity: Respecting Differences — Manager Version(20 minutes)
As a manager, you have a responsibility to keep your workplace free of any form of harassment. In this popular program, an office “comedian” uses his coworkers’ race, religion, and age as the basis of snide comments that no one else finds particularly funny. An emphasis is placed on the various types of harassment—other than sexual harassment—that can violate company policy. Learn how to investigate when discrimination occurs, and how to protect the rights of all involved.

Harassment & Diversity: Respecting Differences — Employee Version(16 minutes)
Your employees need to know that they are just as responsible for maintaining a harassment-free office as you are. Things like inappropriate pictures, jokes, emails, gestures, and touching can create a hostile environment where protected characteristics become targets. Get employees to see that certain behaviors can be interpreted as offensive. Once they know exactly what will and will not be tolerated, everyone can work together to ensure that your diverse workplace operates on a level of respect and understanding.

  • Harassment & Diversity: Respecting Differences Employee Guide Study Guide- DVD $12.99 [Add to Cart]
  • Harassment & Diversity: Respecting Differences — Employee/Manager Combination DVD Package $339.99 [Add to Cart]
   
Conquering Difficult Conversations: A Supervisor’s Training Series - Video
$699.00
[Add to Cart]  [View Cart]
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Conquering Difficult Conversations: Conducting Layoffs & Terminations - DVD

Help supervisors conduct difficult conversations with confidence through Conducting Layoffs and Terminations. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

Letting an employee go – whether through layoff or termination – is never an easy task. Through this video, supervisors learn to handle this process effectively for the best interests of all involved. By demonstrating effective and ineffective examples of handling tough situations, the training program teaches supervisors to address layoffs and terminations in an objective, unbiased manner.

In addition, the program features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources.

Conducting Layoffs & Terminations also includes the following:

  • (1) 30-Minute, Closed-captioned video - Available on DVD (with extra bonus features), the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
  • (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

  • Conquering Difficult Conversations: Conducting Layoffs & Terminations - DVD $349.99 [Add to Cart]
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Conquering Difficult Conversations: Managing Conflict (DVD)

Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Areas of conflict discussed include those between coworkers, between a supervisor and subordinate, and between two supervisors. By demonstrating effective and ineffective examples of handling conflict, the video teaches supervisors to act in an objective, unbiased manner.

In addition, the program features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources.

Managing Conflict also includes the following:

  • (1) 43-Minute, Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
  • (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

  • Conquering Difficult Conversations: Managing Conflict (DVD) $299.99 [Add to Cart]
  • Conquering Difficult Conversations: Managing Conflict (VHS) $299.99 [Add to Cart]
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Conquering Difficult Conversations: Providing Performance Coaching (DVD)

Help supervisors conduct difficult conversations with confidence through Providing Performance Coaching.

Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Giving feedback to employees can be tricky. No one likes to discuss negative feedback, and because we don’t normally focus on positive feedback, it can be uncomfortable as well.

This program addresses giving employees honest feedback using a performance coaching environment. Supervisors will learn to give direct, tactful and honest feedback to employees, whether it is performance improvements or praise.

In addition, the video features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources.

Providing Performance Coaching also includes the following:

  • (1) 34-Minute, Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video. (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

  • Conquering Difficult Conversations: Providing Performance Coaching (DVD) $299.99 [Add to Cart]
  • Conquering Difficult Conversations: Providing Performance Coaching (VHS) $299.99 [Add to Cart]
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Diversity: Face to Face - DVD

New 2008 Release!

Free Online Preview

Diversity: Face to Face is an innovative and unique training program that explores four main aspects of diversity in the workplace—stereotypes, similarities, unity and benefits—by listening to the stories and thoughts of characters who actually live and work in a diverse world. Through their eyes, we learn why diversity is so important, and are given the definitions and tools to understand more deeply our own roles in diverse workplaces, from smaller organizations to larger corporations. Everyone plays an important part in the complex mosaic that is our diverse world.

Includes 4 minutes opener/closer - Opening Lines: Facing Diversity

Key Learning Points

  • Stereotypes: Fully understand what stereotypes are and are not. Learn how stereotypes affect others and ourselves.
  • Learn how to recognize them and stop negative behavior.
  • Similarities: What we have in common is often what brings us together. Learn how to search for what we share rather than focus on what we disagree on.
  • Unity: Becoming a member of the team is important. Unity is an important goal for any organization. Learn how to “come together” instead of excluding ourselves and others.
  • Benefits: Explore the benefits and rewards of a diverse organization in ways you may have never considered! The world has changed, and because of the global marketplace, diversity is even more important than ever.

Program Includes: DVD includes full length program plus OpeningLines: Facing Diversity (opener/closer), Leader's Guide, Reproducible Participant Materials, PowerPoint Presentation on CD-Rom and 25 Pocket Reminder Cards

Length: 18 minutes plus 4 minute opener/closer

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Drop By Drop - Subtle Discrimination - DVD

Free Online Preview

Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? This diversity program, Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications of disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop.

The program opens with an unhappy ending – the resignation of a frustrated employee. We then explore the workplace responsible for creating this situation. The program’s host engages and challenges the viewer with his strange perspective on our insensitive behaviors. He walks us through several examples of micro-inequities that could easily be avoided and then shares the key concepts for creating an inclusive and productive work environment: Put a stop to the disrespectful little “paper cuts” co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace with Drop by Drop.

Key Learning Points:

  • CONSIDER: Listen, empathize, and follow the “platinum rule” by treating others as they’d like to be treated.
  • RESPECT: Show regard for all races, religions, cultures and ages and value the talents each person brings to the workplace.
  • LEARN: Be open to information about different cultures, customs and perspectives of your co-workers. Learn to communicate with kindness and clarity.

Includes: A 19 minute DVD (English and Spanish versions – many also include Portuguese), comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Drop by Drop Handbook

  • Drop By Drop - Subtle Discrimination - DVD $945.00 [Add to Cart]
  • Drop By Drop - Subtle Discrimination - VHS $945.00 [Add to Cart]
  • Drop By Drop - Subtle Discrimination - DVD Rental $295.00 [Add to Cart]
  • Drop By Drop - Subtle Discrimination - DVD Preview $0.00 [Add to Cart]
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Giving Leadership Away - DVD

Free Online Preview

In this program, a newly promoted team leader learns that giving leadership away is not as easy as it seems. Used to making decisions himself, he starts making decisions for the team, inadvertently preventing them from doing their jobs. And when he does try to share responsibility, team members are not always willing or able to take on the task.

The solution comes surprisingly from a jar of Legos and some unconventional advice. They provide him with the direction he needs to begin sharing leadership and fostering everyone's potential.

Package Includes: 19 minute DVD or Video, 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide and supporting PowerPoint graphics. (Guide and PowerPoint files also available as a download.) DVD is subtitled.

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Harassment Hurts: It's Personal - DVD

Produced - 2009

Harassment Hurts: It's Personal explores the pain and cost of harassment, covering such topics as age, race, sexual orientation, political affiliation, pregnancy, ethnicity, sexual harassment and much more. This program explains harassment and uses personalized stories and detailed legal and policy definitions to cover all types of harassment in organizations and workplaces. Harassment hurts us all--from individuals to entire companies--and Harassment Hurts: It's Personal is a comprehensive program under twenty minutes that explores issues of harassment, their ramifications and their remedies.

Key Learning Points:

  • Understand and learn what harassment is and isn't.
  • Learn the different types of harassment and their negative ramifications.
  • Through individual narratives, learn the negative consequences of various types of harassment.
  • Explore sexual as well as other types of harassment.
  • For example, discrimination based on any differences such as sexual orientation, marital status, political affiliation and much more.
  • See how statistics demonstrate the prevalence of harassment in the workplace.
  • Learn how to speak up about harassment and where to turn if you are harassed.

Program Includes: DVD, Meeting Opener DVD, Leader's Guide, Reproducible Participant Materials & PowerPoint Presentation on CD-Rom

Length: 16 minutes

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Harassment Is (Retail Version) - DVD

Released - 2005

Free Online Preview

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

Harassment Is will help employees learn how to...

  • Define harassment
  • Identify the various types and forms of harassment
  • Understand the negative impact of harassment
  • Follow practical guidelines to prevent harassment
  • Respond if they witness or become victims to harassment

Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

Online Training Pricing Option:

  • $5.00 per user
  • One year access to this program
  • Minimum order: $845.00
  • Please contact us by email if you have 250 users or more for special pricing options.
  • *Prices subject to change without notice

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    LEADERSHIP: What's Trust Got To Do With It? - DVD

    Free Online Preview

    What can leaders do to regain trust? This DVD provides realistic methods for rebuilding trust and reestablishing employee involvement. Today's LEADERSHIP: What's Trust Got To Do With It? tells the story of a team leader who learns that trust is the foundation of leadership. Using three trust building behaviors: openness, credibility and trusting others, he gradually regains the trust and active participation of his work team.

    Rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough to get and easy to lose." And without trust, leadership is not possible.

    Includes: Comprehensive 28 page leader's guide with reproducible worksheet.

    • LEADERSHIP: What's Trust Got To Do With It? - DVD $695.00 [Add to Cart]
    • LEADERSHIP: What's Trust Got To Do With It? - DVD (Spanish) $695.00 [Add to Cart]
    • LEADERSHIP: What's Trust Got To Do With It? - DVD-R (French) $695.00 [Add to Cart]
    • LEADERSHIP: What's Trust Got To Do With It? - DVD-R (Italian) $695.00 [Add to Cart]
    • LEADERSHIP: What's Trust Got To Do With It? - VHS (Spanish) $695.00 [Add to Cart]
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    So HELP Me - Supervisor Edition (DVD)

    Free Online Preview

    So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth.

    “So HELP Me” (Supervisor Edition) demonstrates supervisory practices that facilitate excellent customer service. The result is not only a better service provider, but also a loyal and satisfied customer.

  • Length: 18 minutes
  • Formats: DVD or VHS
  • Languages: English or Spanish

    Includes: 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.) VHS is closed captioned - DVD is subtitled.