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 Quality ManagementFree previews, government, education, consultant and non-profit discounts available on select DVD and video programs. Contact us for details.
 Packaged Training Program: Integrated Curriculum Don't be fooled by the myth that just because a process worked well in the past that theres no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness. Skill-Based Program Content Intro: CPI Concepts And Methodology
Unit 1: Selecting A Process To Improve
Unit 2: Analyzing A Process
Unit 3: Measuring Process Performance
Unit 4: Improving A Process
Unit 5: Evaluating Improvement Efforts
Facilitator Kit: The Continuous Process Improvement (CPI) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each Continuous Process Improvement (CPI) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
 This course is also available for online training, see details below.
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. That's exactly what you'll learn with this breakthrough video on increased productivity and customer service: how to look at a process to identify which steps add value and which do not. Once the non-value-added time is removed or reduced, your managers and employees will deliver products and services to the customer faster, achieve higher levels of quality and put your organization so far ahead of your competitors they may never catch up. Time: The Next Dimension of Quality is for everyone in all organizations large and small who want to serve the customer better, be more competitive, and make breakthrough improvements in "Quality" performance. Viewers will learn how to:
Includes: 18 minute VHS Video or DVD and Leader's Guide.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. In any time, in any situation. Hand them the tools to render this kind of service: CARING and SINCERE. Added features and benefits of DVD training include:
 Course also Available Online! 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area – it is a discipline that truly can enable you and your organization to achieve greater results. This course will not only help you learn what 5S is, it will also help you successfully implement 5S within your own organization. If you want to improve your immediate work area – and if you want to contribute to your organization’s success – you will want to learn about 5S. This course will help do that. 7 levels - 194 training modules Key Course Topics
Course Instructor: Eric Whitley Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He gains instant credibility because he has actually “been there, done that.” He brings a wealth of real-time experience to his training and consulting projects. He has presented to national audiences at several conferences, trade shows, and symposiums. Eric leads Learning Point’s lean manufacturing practice. He is a leading authority in the implementation of a variety of manufacturing disciplines, including 5S, Total Productive Maintenance (TPM), and Setup Reduction. He led the TPM effort at Autoliv, Brigham City, which has become a benchmark facility for TPM, as well as other manufacturing practices. He has been instrumental in supporting 5S initiatives in a variety of organizations.
 Produced - 1994 This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue. But not in the way the manager of a retail operation responds - by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other. The benefits
Program includes: DVD (28 mins), Briefcase Booklet and Discussion Guide.
 George Fisher, CEO, Eastman Kodak; CEO, Motorola 1990-1993 Named one of the most-admired executives in the electronics industry as president and CEO of Motorola, Kodak’s chief executive explains how Motorola’s single-minded pursuit of quality—not just product quality, but quality in how the company treats its people and customers—has helped the American electronics firm achieve nearly zero-defect production while assuming a position of world leadership in high-technology manufacturing. (35 minutes)
This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their organization. Managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact. Training Points:
Run time 20 minutes
Released - 1993 Ten Executives Tell Hedrick Smith How They Are Leading Their Companies into the 21st Century Global markets and powerful new competitors are rewriting the rules of business for American CEOs and their counterparts overseas. While many executives have failed to comprehend the changes taking place around them, a handful of corporate leaders are working profound and often surprising changes in their companies, rethinking old ways of doing business and retooling their organizations for the future. In a series of ten probing and remarkably candid conversations, award-winning journalist Hedrick Smith speaks with ten masters of change—executives who are transforming their companies and the industries they compete in—to learn how each was able to recognize the conditions that called for change and turn their organizations to face the challenge. (10-part series.) The Series Includes: An Obsession with Quality | Boeing Reinvents the Airplane | A Banker's Apprenticeship | Power Sharing at Daimler-Benz | Keiretsu and the Friday Lunch | Turning Around General Motors | Steering Ford to Superior Quality | A CEO Goes Back to the Classroom | Taking Risks at Intel | Returning Strength to U.S. Steel
Produced - 1993 The Malcolm Baldrige National Quality Award is the U.S. government’s highest honor for quality management. This program, hosted by broadcast journalist Tim White, looks at the 1992 winners and details the strategies their companies employed to become the best in the business. Through interviews with the presidents of each of the four winners, the program outlines how Total Quality Management programs are incorporated into the culture of a company, both from top down and bottom up. While the winners come from the manufacturing and service industries, their management philosophies are very similar. This program offers the viewer a clear portrait of the level of commitment and customer concern necessary for a company to win the most coveted business trophy. The Baldrige Award-winning CEOs are: Horst Schulze, President & COO, The Ritz-Carlton Hotels; Hank Hayes, President, Texas Instruments Defense Systems & Electronics Group; Paul Kahn, President & CEO, AT&T Universal Card Service; Greg Hughes, President, AT&T Transmission Systems. (27 minutes)
Harold "Red" Poling, Former Chairman and CEO, Ford Motor Company Under Red Poling’s leadership, Ford was the first U.S. automaker to recognize and respond to Japan’s invasion of the U.S. car market. "Quality Is Job One" became the rallying point around which managers, employees, suppliers, and dealers joined forces to build a better product, build it faster, and do it at a lower cost. Red Poling reveals the strategies he used to guarantee that quality became more than just a slogan at Ford. (34 minutes)
This course is also available for online training, see details below.
The Dashboard tells the compelling story of one company's unique approach to gathering and distributing information about the health of their organization. Younger Brothers Construction was struggling to make the transition from a good company to a great one. People throughout the company had different ideas of the company's goals, and while they "measured everything that moved", they didn't always know how to act on their findings. Working together, the management team at Younger Brothers set an over-arching goal for the company: to build homes faster, better, and cheaper. To reach that goal, they realized they needed measures, but first they had to prioritize and narrow down the many metrics they currently tracked. After gaining consensus on what measures mattered the most in the achievement of their goal, Younger Brothers created their "dashboard" - a single graphical tool which displayed key factors describing the company's current performance. Like the dashboard of a car, this tool provided an instant reading of how they were doing. If the needle was in the green, that metric was good. If it was in the red, problems needed to be solved…immediately. It was distributed to employees throughout the company and everyone knew how to read the gauges and act on those readings. This approach changed the way Younger Brothers did business and the results were dramatic. Their productivity and profits rose, safety improved, and everyone could see how they contributed to the company's success. After viewing The Dashboard program and participating in the workshop exercises, trainees will: Recognize the need for measurement within their department or organization Identify metrics that can lead to improved performance Begin to set up a plan to measure and respond to selected metrics. Program Includes: 7.5 minute VHS or DVD, Leader's Guide with reproducible participant worksheets, CD-ROM with PowerPoint Presentation and worksheets
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Produced - 1992 W. Edwards Deming introduced the concept of quality control to Japanese manufacturing after World War II. As history testifies, it turned that nation into an international manufacturing giant. In rare archival footage, Deming himself profiles his 14-point management philosophy. We learn why American businesses chose to ignore it after the war, and how modern U.S. companies are using the concepts to improve quality and increase profits. In the first case study, Ford Motor Company implements Deming’s management ideas in order to better compete with foreign car manufacturers. A second case study documents how Florida Power and Light wins the coveted Japan-sponsored Deming Prize for quality control after instituting his management practices. (30 minutes)
 A Personal Commitment To The Organizational Strategy An organization's strategic vision is a roadmap for the future. It defines the direction in which the organization is headed, the market position it intends to occupy, and the capabilities it plans to develop. Through Living The Vision On The Job, participants learn how to develop and align their personal visions, missions, and values with those of their organization to become more self-motivated and productive. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
Enpowerment is the ability to let other assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company? To help your company grow and thrive in today's competitive marketplace your employees need to play a major role in its success. They must make decisions that will enhance the productivity of your organization, and they must take ownership of both successes and problems. Discover how to make this happen with the new video training program Empowering Employees. You'll learn:
The Empowering Employees video training program comes complete with a DVD, audio CD and copy of the book Empowering Employees by L. Kristi Long. Available in NTSC and PAL. Length: 30 minutes.
Production Date - 1995 "The Goal" tells the story of Alex Rogo, a plant manager facing the threat of his plant's closure. The video follows Alex and his team as they use such principles as benchmarking and the theory of constraints to transform their mediocre division into a money-making machine. Key Training Points:
Package Includes: 50 minute VHS video or DVD and Leader's Guide.
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