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 Video Arts Programs Best-Seller! Featuring John Cleese Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. Online Training Option: Meetings, Bloody Meetings course is also available online - Click here for details
Produced: 1996
To help managers appreciate the importance of budgets to business activity and to give guidance on building up and controlling a budget. The owner of a small manufacturing business (John Cleese) finds himself in a typical predicament. Sales are up 50 percent on the previous year but profits are down. His knowledgeable friend is able to explain that the increase and the extra expenditure it incurred were not previewed in the original budget. Features and applications
Program includes: DVD or Video (30 mins) & Course Leader's Guide This program is also available for online training - Learn more!
Here’s an opportunity for you to purchase some of john Cleese's best selling programs at a huge savings. The regular price of this package is $3,480.00 When you buy all four programs, you’ll save $348.00 The John Cleese Best-Seller Library includes:
Additional information about each program is listed on our site.
Featuring John Cleese The Going to a Meeting series is an engaging two-part program hosted by John Cleese (that's right...he's back). The series focuses on the attendee's role and how to make the most of meetings. Free Preview - Part 1, Messing Up a Meeting The two part Going to a Meeting Series in based on a group of middle managers in a large hospital. Part 1 - Messing Up a Meeting, focuses on Jeremy preparing to go to a regular meeting with his colleagues. Unfortunately "preparing" doesn’t describe what we see him doing. "Grabbing a few papers and turning up late" would be more accurate.
Free Preview - Part II, Menaces Part II of the Going to a Meeting Series, Meeting Menaces, contains five short sequences, introduced by John Cleese. These show how to cope with colleagues whose behavior stops meetings from getting results. Jeremy fails to handle the destructive behavior of each of the menaces and the meeting they are all attending becomes a farce. These two videos are available separately. Package Contents: Two 20 minute VHS Videos or DVD's, Series Course Leader's Guide, Series Delegate worksheets on disk, Series Powerpoint slides and Series Self-Study Workbook on disk
Featuring John Cleese Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on their entire departments workload? The lesson of this timely program is a universal managers need to delegate their projects accordingly. As a result, they'll discover more time to coach the team.
VHS; Part 1: 9 minutes, Part 2: 29 minutes; includes leader's guide.
Featuring Hugh Laurie, Dawn French, John Cleese, Simon Shepherd and Philip Franks. Release date: 1993
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. It's your choice shows that too many people get the costly decision wrong, introducing three managers who make common mistakes. It then shows the viewer how each manager learns from these mistakes. Ethelred the Unready is unprepared, knows little about the job or the candidate, and is constantly interrupted by colleagues as the interview progresses. It is not until he is more organised and professional that he is able to make the best choice. Ivan the Terrible would rather trumpet his own opinions than encourage the candidate to talk. He eventually learns about asking open questions and listening to what the candidate has to say. Gillian the Silent allows the candidate to take over. She fails to probe or voice her doubts, and realises she has to be more affirmative and specific to gain the information she needs. The benefits
The Interviewee preparation program, which also forms part of the It's your choice programme, explains to job candidates how to research a company and question interviewers to find out the things that matter to them. It is suitable for internal candidates, as well as for schools and colleges to prepare graduates for the job market. Style: Humorous drama Program includes: DVD or VHS,(30 mins), Interviewee programm (5 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 Once again Julian Carruthers (John Cleese) is on the receiving end of good advice from his patient friend Scroggs (John Bird). This time he learns the importance of valuing returns. This video unravels the complexities of return on investment by explaining the relationship between investment and profit, and establishing the true rates of return in the marketplace. Features and applications
Best-Seller Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. Online Training Option: More Bloody Meetings course is also available online - Click here for details
 Hosted by John Cleese At the top of the list of why people think of leaving their jobs is the fact that they feel they aren't appreciated enough. This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied. A department with a high staff turnover is in danger of losing another member: the individual displayed initiative and commitment in helping a customer, yet their manager could only criticize the unauthorized expense of a taxi fare. The Employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Among the rules learnt are that it's important to let people know why they are being praised, make sure that the effect isn't ruined by a sting-in-the-tail remark, and to pass on praise from customers or superiors. Features and applications:
Program includes: 24 minute VHS or DVD video
 Hosted by John Cleese
To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff-yet is has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong. The program is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink. But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future. Features and applications:
Program includes: 24 minute VHS or DVD video
 Best-Seller Featuring John Cleese Series Objective: To give all sales staff a solid grounding in core sales skills. This classic four-part series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Part 1: The Preparation: Shows why it is imperative for salespeople to get to know their customers and to understand how their products or services can benefit their client.
Part 2: The Presentation: Sales staff learn how to stay cool and dispassionate even when a customer criticizes them or their products.
Part 3: Difficult Customers: Deals with the duckers, ditherers, and dictators that often stand in the way of progress. How to use people's anxieties, laziness, or vanity are some of the suggested techniques to help get things moving. Free Preview: Difficult Customers
Part 4: Closing The sale: This is an area where even skilled salespeople fear rejection, which delays closing. They will find out how to conclude a deal efficiently and effectively. Free Preview: Closing the Sale Program Includes: So You Want to Be A Success At Selling SERIES Training Video-VHS and a Discussion Guide. Each program in the series is also sold separately for $870.00
Produced - 1997 This Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Cleese takes you from the brief introduction to closing the call, with helpful advice every step of the way. You'll discover how to ask open questions, listen actively, and send verbal signals to the caller to ensure their message is heard and understood. Learn to volunteer useful information, agree on next steps, and handle complaining callers. There's also a lesson on voice mail techniques, including tips for prioritizing and screening calls, updating greetings, and leaving concise messages. Produced by Video Arts.
Includes: A 33 minute DVD or VHS video and leader's guide.
Featuring John Cleese and Dawn French This The light-hearted approach of this world-famous video helps take the fear out of financial documents and complex concepts, and although accounts might never become a manager's favorite topic it does at least make them understandable. Using the device of contrasting the apparent worldliness of a well-educated company director and the business acumen of the streetwise owner of a small factory, we're shown how the whole process of business finance works. Because the success or failure of her manufacturing company is down to her, she knows the importance of understanding how money goes round the business and how to track and measure it - and she's happy to explain it in everyday language. Having been previously too embarrassed to admit his lack of knowledge, her grateful pupil learns the difference between key documents and the significance of the balance sheet, profit and loss accounts and cash-flow forecasts. The benefits
Release date: 1993 Program includes: DVD or VHS,(30 mins), Showreel tape Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 Best-Seller! Produced - 1990 This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal. This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role. The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal. Learning Objectives:
Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk
Featuring John Cleese
The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In Part 3: damnation a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His disorganisation leads to an early heart attack and a confrontation with St Peter. By being given a second chance on Earth, he is able to learn the principles of time management in a way that viewers, many of whom will be unaware of their own faults, can easily relate to. The benefits
Release date: 1996 Program includes: DVD or VHS, (25 mins), Meeting break DVD, Course leader’s guide, Delegate worksheets on disk Powerpoint slides/OHPs on disk and Self-study workbook
Featuring John Cleese, Nigel Lindsay and Beatie Edney. Release date: 1996
The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In Part 2: salvation the manager has returned to Earth full of enthusiasm, but his inability to establish priorities and to delegate effectively lands him back in front of St Peter. The program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will make more effective use of their own time and that of their team, and contribute to everyone’s motivation and morale. The benefits
Program includes: DVD or VHS, (29 mins), Meeting break DVD, Course leader’s guide,Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
featuring John Cleese, Nigel Lindsay, Beatie Edney and Ann Bryson. Release date: 1997 This program, which picks up from the story in the first two parts of the series but can be used as a stand-alone resource, shows how effective managers can create time to focus on their teams. The now organized manager is called to St Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organize his team. Through highly memorable wrong-way, right-way scenarios, viewers will learn three steps to successful delegation. It is the manager's role to ensure that each team member understands their purpose. The manager must define and identify their overall objective and their key result areas so that they know what is expected of them. Individuals should be set standards to achieve, measurable either by quality, quantity or cost, so that both they and the manager know how they are doing. And managers must agree targets with individual team members in order to help them develop and realise their potential, or to bring their performance back on track. Following the three steps, the manager will be able to improve the performance and results of individuals, the team and the organization. The benefits
Style: Humorous drama Program includes: DVD or VHS part 3, (20 mins), Showreel tape, Meeting break DVD, Course leader's guide and Delegate worksheets on disk
In Part 1, Valuing your customers, a ‘Flash-Harry’ salesman takes every opportunity to show off his expertise. He’s all action - rushing from call to call, trying to satisfy customers’ every whim. But it soon descends into chaos and inevitably he starts missing appointments. In contrast, his colleague takes time to research customers and targets those that offer the greatest opportunity. Her approach means fewer calls, even fewer individual sales, but more long-term profit for her organisation.
In Part 2, Valuing yourself, ‘Flash Harry’ learns that by valuing himself and his time he will in turn be valued by customers as someone who can offer them specialist knowledge. He also realises that he has to manage his sales meetings and agendas. The truth eventually dawns that being trustworthy is more important and valuable than making a one-off sale. The benefits
This program production features Harry Enfield, Miranda Richardson, Art Malik and John Cleese. Release date: 1990
Humorous Drama Featuring John Cleese and Robert Lindsay A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, looking at the dangers of each particular option and then weighing up the chances of success. The video is based on the book The Professional Decision Thinker by Ben Heirs, included with each purchase. The benefits
 This new style of program introduces individuals who are both familiar to us and differ from us in significant ways. It gives a powerful insight into their diverse lives and allows us to see how our minds process information about others. The program encourages managers and team members to become aware of their own thinking processes and question their assumptions of other people. It helps them to see others as individuals and demonstrates how to benefit from a rich diversity of backgrounds and experience. To help you to provide an innovative and challenging session, the program also comes with easy-to-use support materials, which have been written by Dr George Simons and Dr Walt Hopkins - world-renowned experts on diversity. The benefits:
Includes - 28 minute DVD, Course leader's guide, Delegate worksheets on disk, PowerPoint slides/OHPs on disk, Self-study workbook on disk.
Featuring John Cleese, Peter Capaldi and Jennifer Saunders. Release date: 1991
Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think - even when asked to do so. It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it. The benefits
Style: Humorous drama Program includes: DVD or VHS,(27 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
Featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001
Many people are still not comfortable talking about their personal problems openly at work but in general we've come a long way from the 'lunch is for wimps' attitude that characterised business just a few years ago. Indeed today people are more concerned about how they can achieve work/life balance rather than being macho about their workload. The drivers for this change in focus aren't hard to find. Market competition is fierce, the pace of work is intense and change is endemic. Add to this environmental stress such as commuting and the ongoing demands of home life and it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff. It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The benefits
Style: Humorous drama Program includes: DVD or VHS,(25 mins),Meeting break video, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
This Free working capital trapped in your organization. Ready to grow, but wondering where the money will come from? Even a flourishing business can find itself hamstrung by a lack of ready cash. The Control Of Working Capital shows how to unlock cash that is tied up in unproductive aspects of the business. Carruthers (John Cleese) has struck out on his own! Since learning the basics of finance in The Balance Sheet Barrier, Carruthers feels ready to be his own boss. As he takes the financial reins of his new company, Carruthers is eager to implement his exciting plans, many of which use precious working capital. Fortunately, Carruthers has a financially savvy friend named Scroggs (Ronny Corbett) who is happy to explain the meaning of working capital. He shows Carruthers where working capital is locked up in the business and how to free it. To avoid future problems, Scroggs instructs Carruthers in two techniques of working capital control: sales forecasting and regular meetings of all people responsible for keeping down the level of working capital. Suggested Uses:
Learning Objectives:
Program includes: DVD(26 mins) & Course Leader's Guide. Produced in 1978
 This program uses humour to explain the steps that should be taken by a manager or team leader to ensure that their employees facing bad news accept the decision with as little damage as possible to morale. Three sections highlight how to prepare for the interview, cope with the reaction, and face up to responsibilities. The benefits
Programme includes: DVD(27 mins), Briefcase booklet and Discussion guide
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. It covers the body language and verbal indicators of aggression, diffusion techniques and preparation and ideas for reducing risk and preventing violence. Written materials also provide information and exercises on levels of acceptable behaviour, causes of aggression, anger and its constructive use, assertive communication and body and verbal language from a multi-ethnic perspective. The benefits
Program includes: DVD (39 mins)
Featuring John Cleese This Three factors determine profit - cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, marginal and total absorption costing, brings a glazed look to your eyes it is likely that you have never seen this witty and brilliantly simple explanation. Features and applications:
Program includes: DVD (23 mins)
Produced in 2001
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! the mishandling of such interviews can create the very opposite effect. Three inept managerial characters show how an appraisal interview should not be conducted: The first never prepares or makes time; the second is too fond of the sound of their own ranting and, the last manager, cannot bring themself to make any criticism for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated. How am I doing? uses the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes - and to illustrate exactly how an appraisal should be handled. The benefits
Programme includes: DVD(26 mins), Meeting break video Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk, Self-study workbook on disk
 Produced in 2000 This How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, careless failure has created a victim. At the doctor's, at the shoe shop, in the post office and at the station, a customer was driven to distraction by careless behaviour. A detective must piece together a customer's movements to see how several suspects' behaviour led to his demise. Three key pieces of evidence result from his enquiries:
This light-hearted program raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behaviour. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their ease. The benefits
Programme includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk. $999.00 [Add to Cart]Free Online Preview Middle managers, inexperienced team leaders and anyone who has demands placed on their time will benefit from 30 ways to make more time. It provides people with three steps to putting time management into action at work. Firstly, it will provide them with ideas for planning and controlling time, making best use of the time that's available, using time that might otherwise be wasted, and minimising interruptions and disruption. Then they should identify which of these are most relevant. Finally, they should use some of the 30 helpful hints and tips covered in the video to help make themselves more efficient and effective. The benefits
Program includes: DVD(20 mins), Summary (4 mins), Trainer's guide, PowerPoint slides / OHPs on disk, Quick guide and the book: 'Effective Time Management' John Adair
 Best-Seller! - Produced in 2006 Behavioral Interviewing: taking the guesswork out of recruitment shows how to conduct an effective interview. It shows that past behaviour is the key to predicting future performance. Rather than using intuition (I'll know them when I see them), an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on their past experiences. A candidate's qualifications, experiences, posts they've held, level of responsibilities taken are all important details that you need to know. But the unanswered question is 'how will they actually perform in the precise job you're advertising?' Because behavioral interviewing is a technique that is so important, so effective and always successful that it needs to be used consciously and systematically in every selection interview. This new program covers the following five stages of behavioral interviewing technique:
Program includes: DVD(25 mins), Course leader's guide, Group training workbook, Self-study workbook and Powerpoint presentations slides
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