Free Online Preview
Make sure your phone employees are ready for business.
Employees who answer phones are speaking for everyone in your company. It's up to you to make sure they have the training they need, so they can do the job that you expect.
This program teaches the following telephone courtesy skills:
- Customer service etiquette.
- Taking an accurate message.
- Handling transfers and multiple lines.
- Voice mail and leaving a message.
- Problem calls.
