Workshop Course Material

Establish An Agreement For Success

Establishing teams is not a cure-all success formula for organizations. Teams will be successful only to the extent that they have a clear purpose and can produce measurable results. The goal of Building A Dynamic Team is to familiarize participants with the fundamentals of high performance teamwork and help them build a Team Agreement that serves as a contract that will guide them through the completion of their mission.

Skill-Based Program Content

• Developing and completing a Team Agreement for on-the-job use
• Defining roles within a team
• Identifying a teams phase of development and setting realistic expectations for team outputs

Facilitator Kit:
The Building A Dynamic Team Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Building A Dynamic Team Participant Kit includes materials listed below:

• Participant Workbook

• Building A Dynamic Team: Facilitator Kit $379.99 [Add to Cart]
• Building A Dynamic Team: Participant Kit $59.99 [Add to Cart]

Help Others Achieve Optimal Success

Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Coaching For Peak Employee Performance enables participants to monitor and diagnose performance improvement needs and prepare for and give feedback to employees using a proven, four-step Feedback Planner.

Skill-Based Program Content

• Monitoring and documenting employee performance to identify normal and deficient variations
• Diagnosing performance improvement requirements based on expectations, deficiencies, and needs
• Determining ways to improve situations by matching solutions to performance improvement requirements
• Sharing both positive and constructive feedback with style using the Feedback Planner
• Recognizing winning performance to build commitment and strengthen loyalty

Program Length: Half Day

Facilitator Kit:
The Coaching For Peak Employee Performance Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Coaching For Peak Employee Performance Participant Kit includes materials listed below:

• Participant Workbook
• Planning Successful Employee Performance Practical Guidebook

• Coaching For Peak Employee Performance: Facilitation Kit $399.99 [Add to Cart]
• Coaching For Peak Employee Performance: Participant Kit $59.99 [Add to Cart]

Packaged Training Program: Integrated Curriculum

Don't be fooled by the myth that just because a process worked well in the past that theres no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness.

Skill-Based Program Content

Intro: CPI Concepts And Methodology

• Following the supplier-producer customer chain
• Defining process relationships
• Applying a systematic CPI model

Unit 1: Selecting A Process To Improve

• Determining core customer segments
• Defining customer requirements
• Selecting processes to improve

Unit 2: Analyzing A Process

• Creating a process flow chart
• Assessing value-added versus non value-added tasks
• Determining process measures

Unit 3: Measuring Process Performance

• Displaying and interpreting measurement data
• Uncovering process improvement gaps
• Identifying process problem areas

Unit 4: Improving A Process

• Developing an improvement plan that defines goals and responsibilities
• Negotiating improvement goals with customers and suppliers
• Applying a problem-solving model

Unit 5: Evaluating Improvement Efforts

• Tracking and analyzing the impact of improvement efforts
• Developing a transition plan
• Standardizing processes for sustained performance

Facilitator Kit: The Continuous Process Improvement (CPI) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• Implementation Guide
• Quick-Start Guide
• PowerPoint Presentation*
• Online Tools
• Travel Tote
• 1 Participant Kit

Participant Kit: Participant materials required to support the training program are available. Each Continuous Process Improvement (CPI) Participant Kit includes materials listed below:

• Participant Workbook
• Participant Tools on CD-ROM
• Five Practical Guidebooks: Continuous Process Improvement; Continuous Improvement Tools, Volume 1; Continuous Improvement Tools, Volume 2; Step-by-Step to Problem Solving
• Pocket Reference Cards
• Certificate of Completion

Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits.

Program Length: 3 Days/Flexible Training Options

• Continuous Process Improvement - Facilitator Kit $1,395.99 [Add to Cart]
• Continuous Process Improvement: Participant Kit $235.00 [Add to Cart]

Assess Performance Efficiently And Effectively

Performance evaluation is not an annual event. It is an ongoing, interactive process that can be used to recognize, reward, develop, redirect, and document performance. It also provides opportunities to solve problems and build strong working relationships. In Evaluating Employee Performance, participants discover the tools and techniques—including a four-step evaluation model to effectively conduct annual performance evaluations, feedback sessions, status reports, corrective actions, and more.

Skill-Based Program Content

• Gathering and choosing key performance data in preparation of individual and group performance evaluations
• Confirming individual and workgroup results—evaluating cascaded alignment and achievement objectives
• Developing employees with on- and off-the-job options, ranging from corrective action to salary increases

Facilitator Kit:
The Evaluating Employee Performance Facilitator Kit includes materials listed below and must be purchased to order Participant Kits: Facilitator Guide

• PowerPoint® Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Evaluating Employee Performance Participant Kit includes materials listed below:

• Participant Workbook
• Evaluating Employee Perfromance Practical Guidebook

Understand Which Strategies To Use When

To succeed in a world of rapid change, strategic alliances, and cross-functional work teams, leaders must possess more than one personal management style. In difficult situations especially those where responsibilities surpass authority and powerful interpersonal skills can make all the difference. In Expanding Personal Influence And Negotiation Skills, participants learn how to build their personal influence and apply negotiation techniques appropriately and effectively.

Skill-Based Program Content

• Assessing your influence base
• Choosing influence-gaining actions
• Identifying ways to enhance your influence
• Comparing and contrasting influence and negotiation
• Understanding which influence strategy to use
• Using position- and person-related approaches
• Planning for a negotiation
• Conducting a negotiation
• Managing negotiation counters
• Closing the negotiation

Facilitator Kit:
The Expanding Personal Influence And Negotiation Skills Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Expanding Personal Influence And Negotiation Skills Participant Kit includes materials listed below:

• Participant Workbook

Human Resource Executive Top 10 Training Product for 2002

Packaged Training Program Integrated Curriculum

When an organization's people meet their performance targets, the organization succeeds. This collective success is directly related to how well managers help their people focus their energies and achieve significant results.

Our comprehensive, highly-interactive HighPERFORMANCE Management (HPM) program shows managers, supervisors, and team leaders how to align individual employee efforts with organizational goals, measures of success, and objectives; clarify roles, responsibilities, and expectations; and redirect and/or reinforce behavior to support employee growth and performance. Following our proven Performance Management Cycle which seamlessly integrates all aspects of Planning, Coaching, and Evaluating participants learn how to develop and link Performance Plans and scorecards, prepare and give constructive feedback, and effectively evaluate employee performance.

Skill-Based Program Content

Unit 1: Planning Successful Employee Performance

• Incorporating and communicating inputs into Individual Performance Plans and scorecards
• Drafting position descriptions
• Drafting individual scorecards
• Drafting performance action plans
• Finalizing Performance Plans

Unit 2: Coaching For Peak Employee Performance

• Monitoring and diagnosing performance improvement requirements
• Preparing and sharing feedback with passion and style
• Recognizing winning performance

Unit 3: Evaluating Employee Performance

• Collecting and selecting performance data
• Describing and documenting performance
• Developing and reviewing performance
• Conducting and summarizing evaluations

Facilitator Kit: The HighPERFORMANCE Management™ Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• Implementation Guide
• Quick-Start Guide
• PowerPoint Presentation*
• Online Tools
• Travel Tote
• 1 Participant Kit (See below)

Participant Kit: Participant materials required to support the training program are available. Each HighPERFORMANCE Management™ Participant Kit includes materials listed below:

• Participant Workbook
• Participant Tools on CD
• Pocket Reference Guide
• Practical Guidebooks: Planning Successful Employee Performance; Coaching For Peak Employee Performance; Evaluating Employee Performance
• Certificate of Completion

Facilitator Start-Up Package: The HighPERFORMANCE Management Kit; includes one Facilitator Kit and ten Participant Kits.

Program Length: 2 Days/Flexible Training Options

Turning Passion Into Performance

With the emphasis shifting from managing to enabling others, leaders must find ways to help themselves, as well as their employees, learn, develop, and function at ever higher levels. Passion provides the driving force needed to energize careers, improve individual and organizational performance, and strengthen workforce loyalty. In Leading With Passion, leaders discover how to identify and integrate their personal passions and those of their employees with the organization's core passions and Key Profit Areas. Then, through our powerful Performance Scorecard methodology, they learn how to reinforce employee commitment and improve workgroup performance in these and other critical areas using measures.

Skill-Based Program Content

• Increasing awareness of personal passions
• Aligning personal passions with core organizational passions and goals
• Defining Key Profit Areas that determine workgroup success
• Using Performance Scorecards to focus on what matters to customers, employees, and other stakeholders and to improve performance in Key Profit Areas
• Creating opportunities for personal, professional, and organizational success for both managers and their employees

Facilitator Kit:
The Leading With Passion Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• (1) Participant Kit
• Online Tools with PowerPoint Presentation (CD-ROM)

Participant Kit:
Participant materials required to support the training program are available. Each Leading With Passion Participant Kit includes materials listed below:

• Participant Workbook
• Other publication: The Passion Plan At Work

• Leading With Passion: Facilitator Kit $379.99 [Add to Cart]
• Leading With Passion: Participant Kit $59.99 [Add to Cart]

Studies show that organizations that use performance measures effectively achieve superior business results. With the "right" measures, you can more easily see and treat performance problems and reinforce business outcomes for customers, employees, and other stakeholders.

Following a six-phase Performance Scorecard model, your managers, supervisors, and leaders can develop and deploy critical performance measures, establishing a clear "line of sight" between the strategic goals of their senior managers and the tactical goals of their workgroups. Integrating on-the-job application with training, our hands-on Line Of Sight (LOS) program enables them to draft a functional Performance Scorecard for their workgroup that includes a Scorecard Summary, a Scorecard Glossary, and a Scorecard Report. They then develop an action plan for finalizing and implementing their scorecard within their organization.

Facilitator Kit Includes:

• Facilitator Guide
• Implementation Guide
• Quick-Start Guide
• PowerPoint Presentation*
• Online Tools
• One Participant Kit
• Travel Tote

Participant Kit (See below) Participant Kit: Participant materials required to support the training program are available. Each Managing Projects Effectively (MPE) Participant Kit includes materials listed below:

• Participant Workbook
• Practical Guidebooks: Measuring Organizational Improvement Impact; Performance Scorecards - Measuring the Right Things in the Real World
• Meetings That Work!
• Pocket Reference Guide
• Tools on CD-ROM
• Certificate of Completion

Participant materials required to support the training program include a powerful collection of practical information and tools. Each Line Of Sight With Performance

Scorecards™ Participant Kit contains:

• Participant Workbook
• Performance Scorecards™—
• Measuring the Right Things in the Real World (Hardback)
• Measuring Organizational Improvement Impact (Practical Guidebook)
• Pocket Reference Guide
• Online Tools
• Certificate of Completion

• Line Of Sight With Performance Scorecard: Facilitator Kit $1,299.00 [Add to Cart]
• Line Of Sight With Performance Scorecard: Participant Kit $215.00 [Add to Cart]

A Personal Commitment To The Organizational Strategy

An organization's strategic vision is a roadmap for the future. It defines the direction in which the organization is headed, the market position it intends to occupy, and the capabilities it plans to develop. Through Living The Vision On The Job, participants learn how to develop and align their personal visions, missions, and values with those of their organization to become more self-motivated and productive.

Skill-Based Program Content

• Aligning the work of employees with the organization's vision
• Achieving the organization's mission through day-to-day work activities
• Modeling the core values of the organization when interacting with customers and associates

Facilitator Kit:
The Living The Vision On The Job Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Living The Vision On The Job Participant Kit includes materials listed below:

• Participant Workbook

• Living The Vision On The Job: Facilitator Kit $349.99 [Add to Cart]
• Living The Vision On The Job: Participant Kit $49.00 [Add to Cart]

Since a well-planned project is "50%" done, this highly-focused packaged training program concentrates on the initial and critical phase of managing projects: planning. Through this program, you develop project plans that result in accurate resource allocation, rapid project deployment, minimal time/budget variation, and value-added evaluation. In short, more effective management. The comprehensive Managing Projects Effectively™ (MPE) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

Skill-Based Program Content

Understanding Project Management Principles
Need: Why Do The Project?

• Defining the problem and the desired state
• Writing project statements
• Determining project objectives

• Developing project assumptions
• Collecting project facts

• Writing a project justification report
• Preparing a budget for the project

• Determining the work breakdown structure
• Making project team assignments

• Preparing a project schedule
• Drawing a network diagram
• Creating a Gantt Chart

• Facilitator Guide
• Implementation Guide
• Quick-Start Guide
• PowerPoint Presentation*
• Online Tools
• 1 Participant Kit (See below)
• Travel Tote

Participant Kit: Participant materials required to support the training program are available. Each Managing Projects Effectively (MPE) Participant Kit includes materials listed below:

• 1 Participant Workbook
• Practical Guidebooks: Team Decision-Making Techniques; Meetings That Work!
• Pocket Reference Guide
• Paricipant Tools on CD-ROM
• Certificate of Completion

• Managing Projects Effectively: Facilitator Kit $999.99 [Add to Cart]
• Managing Projects Effectively: Participant Kit $125.00 [Add to Cart]

Optimize Performance During Change

In times of transition, priorities change and organizations need to respond as quickly as possible to new requirements and optimizing performance despite the uncertainties. Mastering Change Management provides participants with the insights and techniques needed to understand change and positively respond to the reactions of workgroups, team members, and other associates to minimize disruption and maximize results.

Skill-Based Program Content

• Recognizing types of change
• Understanding the reactions to change
• Recognizing resistance to change
• Optimizing team performance during changes
• Overcoming resistance to change
• Implementing a six-step Model For Managed Change
• Establishing change plans

Facilitator Kit:
The Mastering Change Management Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint™ Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Mastering Change Management Participant Kit includes materials listed below:

• Participant Workbook
• Practical Guidebook: Mastering Change Management; Creating Teams During Transitions

Maximizing The Effectiveness Of Your Meetings

The easy to use Meetings That Work! Facilitator Kit includes materials listed below and must be purchased to

Facilitator Kit The Meetings That Work! Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation*
• Online Tools

Participant Kit:
Participant materials required to support the training program are available. Each Meetings That Work! Participant Kit includes materials listed below:

• Facilitator Guide
• (1) Participant Kit
• Online Tools with PowerPoint Presentation (CD-ROM)

• Meetings That Work! Facilitator Kit $399.00 [Add to Cart]
• Meetings That Work! Participant Kit $49.99 [Add to Cart]

This Course is also Available Online!

During a period of transition and growth, reorganization and new leadership, it is critical that all members of the organization view themselves as valuable resources. Their support is vital to the success of the change initiative and the organization overall. Optimizing Individual Performance During Change enables organizations to help their people manage change. Session content, including the powerful six-step Model For Managed Change and the Change Plan puts changes in perspective and facilitates buy-in to create a smooth and successful transition.

Skill-Based Program Content

• Understanding the forces that drive change
• Recognizing the stages of reaction to change
• Overcoming resistance to change
• Following a six-step model for managing change
• Developing a personal change plans

Facilitator Kit:
The Optimizing Individual Performance During Change Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit: Participant materials required to support the training program are available. Each Optimizing Individual Performance During Change Participant Kit includes materials listed below:

• Participant Workbook
• Guidebooks: Mastering Change Management; Re-Creating Teams During Transitions

• Optimizing Individual Performance During Change: Facilitator Kit $349.99 [Add to Cart]

Produce Results-Based Performance Plans

For employees to achieve their maximum potential, managers and supervisors must effectively establish and communicate performance expectations. Through Planning Successful Employee Performance, participants learn the process and acquire the tools needed to create mutually acceptable employee performance plans that are based on workgroup objectives and tactics and linked to the organization's Performance Scorecard.

Skill-Based Program Content

• Connecting critical input from organizational strategic plans including Top-Level Performance Scorecards workgroup, market, and developmental areas and incorporating this information into Individual Performance Plans and Performance Scorecards
• Communicating inputs to employees and other associates to gain support, provide explanation, and clarify expectations
• Drafting individual performance plans including position descriptions, individual scorecards, and performance action plans
• Finalizing Individual Performance Plans in one-time meetings with employees to negotiate mutual agreement on objectives, actions, and measures of success

Facilitator Kit:
The Planning Successful Employee Performance Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Planning Successful Employee Performance Participant Kit includes materials listed below:

• Participant Workbook
• Planning Successful Employee Performance Practical Guidebook

All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully, and put an end to offensive power plays, personal attacks, and subjective judgements. Following the four-step Feedback Planner, they learn how to help others understand the impact and consequences of their current behaviors and address areas needing improvement.

Skill-Based Program Content

• Using active listening techniques to improve team communication
• Planning and delivering positive feedback or constructive feedback to a team member using a Feedback Planner
• Effectively handling feedback received from a team member

Facilitator Kit:
The Sharing Feedback With Style Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Sharing Feedback With Style Participant Kit includes materials listed below: Participant Workbook

• Two Practical Guidebooks
• Coaching Through Effective Feedback Success Through Teamwork