Telephone Customer Service

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service.

Set in a real-world call center, this telephone training video teaches the skills necessary for smooth, professional customer service over the phone. It shows the right way to make a good impression on customers, and how to handle all calls successfully.

The kind of service that customers receive over the phone is a good indication of how an organization is run. Too often, customer service representatives (CSR) are bogged down by distractions and misunderstandings, hearing what they want to hear and thinking about what they're going to say next. Being an effective listener is the first step toward customer satisfaction. 

Viewers learn ten valuable telephone customer service skills:

1. Listening effectively.
2. Extending common courtesy.
3. Avoiding the wrong impression.
4. Using the customer's language.
5. Gathering customer information.
6. Satisfying the angry customer.
7. Managing technology.
8. Writing effective email.
9. Preparing a mental script.
10. Closing the conversation.

Each of these telephone customer service skills is explained in detail, which makes it ideal for training—you can use the whole video all at once as an overview, or create training sessions based on just one or two of the skill sets at a time.

Being a customer service representative can be a tough job. The goal of a CSR is to demonstrate customer appreciation and leave everyone feeling fulfilled. By developing your phone reps' competencies, this program will help them become more effective with your customers while at the same time increasing their own job satisfaction and reducing burnout.

Duration: 26 minutes

Online Video Streaming Option:

• 1 Year Access via Internet or Intranet
• $4.25 per user 
• Minimum order: $85.00
• Streaming Set-Up Fee: 85.00 

Setting-Up Stream Video is Easy

We offer you easy and convenient ways to quickly get started streaming videos to learners in your organization. 

We offer two viewing options,  you may view courses over our partner's turnkey Learning Management System (LMS) or you may use your organization's own LSM or intranet. Both options are provided at the same affordable pricing.

• Use our Partners Video-on-Demand LSM Platform -  This options gives you the abiltiy to view videos over our LMS without any technical involement. We provide you with a Windows Media File and admisistrator password. Your employees long-on to to view the video over the internet on their desktops or laptops. Your company's account administrator has access to notification and may have tracking tools to ensure your training program meets its goals. Most videos are followed by a short post-training quiz, to assess learner knowledge and retention. 
• Use Your Company's LMS or Intranet Platform - You can license our video content for use on your intranet or Learning Management System (LMS)? By streaming our video training, you'll provide your employees with convenient access from their desktops, and on their schedules. 

Contact our support team for additional information and a quote today.