Telephone Skills at Work plus Group Faciliatation Materials

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

• How to "correctly" handle incoming and outgoing calls
• The basics of telephone etiquette
• How to deal with complaint calls and turn them into successes
• How to listen and speak effectively on the telephone

This new video-based training program will teach you how to make the telephone your most valuable business partner!

The Group Facilitation Materials, complete with video, book, PowerPoint CD and Group Facilitation Guide are perfect for training groups of almost any size. Facilitation guides come with Facilitator instructions, fully reproducible Participant Materials and PowerPoint slides on a CD. All are designed to save you time in developing and delivering your training sessions.