Telephone Skills at Work - DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

• How to "correctly" handle incoming and outgoing calls
• The basics of telephone etiquette
• How to deal with complaint calls and turn them into successes
• How to listen and speak effectively on the telephone

This new video-based training program will teach you how to make the telephone your most valuable business partner!