Telephone Training Set - DVD

(3 DVD Set)

Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool.

This new telephone 3 DVD training set will provide your staff with proven telephone techniques.

The set includes the following programs:

Program 1: Telephone Skills at Work will show you how to make your telephone your business partner. This new program is a great companion when used with our best-selling program. (Length: 30 minutes)

You'll Learn:

• How to correctly handle incoming and outgoing calls
• The basics of telephone etiquette
• How to deal with complaint calls (and turn them into success)
• How to listen and speak effectively on the phone 

Program 2: Winning Telephone Tips - Learn why it's important to place your own telephone calls, how to avoid unnecessary call screening, and how to make your voice mail more efficient. You'll also learn innovative ways to prevent callers from wandering off the topic, and who calls back if your're disconnected; how to properly answer the telephone, and why it's important to say, "thank-you for calling" when the conversation is completed. These are just some of the 30 topics covered in this fast-paced video. A must for any organization! (Length: 45 minutes).

Program 3: Use the Telephone the Right Way - Master today's key skills and strategies for effective telephone use. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

You'll Learn To:

• Provide great service, turning phone calls into relationship builders
• De-magnify conflict over the phone through sensitivity
• Overcome the two root causes of poor telephone communication
• Vary timing, tone and word choice to enhance caller comfort
• "Check phone use attitude," follow the "two-ring rule" and more!
• Apply voice mail etiquette that's also efficient

This set include: (3) DVDs, (3) CD audios and (3) books.