Telephone Skills Training

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

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Customer Service and You (25 Pack - Handbooks)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

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Customer Service Toolkit - DVD

New Release (2006)

Customize Your Training with 72 Situation-Specific High Quality Video Clips

Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee. Learn more

Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. Learn more

Communications Library - DVDs

This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. Learn more

Serving Customers — Helping People - DVD

Also Available for Online Video Streaming

In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service. Learn more

Proper Business Etiquette - eCourse

The "Proper Business Etiquette" Crash Course was created to help business professionals understand the importance of proper etiquette and what it can do it increase success in their professional lives. It can be used to build awareness and to show your readers how to apply simple techniques to ensure that they make a good and lasting impression on clients, customers and co-workers in any situation. Learn more