Telephone Skills Training

Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more

Use the Telephone the Right Way DVD

Free Online Preview

Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

You'll Learn To:

• Provide great service, turning phone calls into relationship builders
• De-magnify conflict over the phone through sensitivity
• Overcome the two root causes of poor telephone communication
• Vary timing, tone and word choice to enhance caller comfort
• "Check phone use attitude," follow the "two-ring rule" and more!
• Apply voice mail etiquette that's also efficient

Complete with DVD, CD audio and viewer's guide. Length: 24 Min.

 

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Telephone Training Set - DVDs

Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool.

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Telephone Skills at Work plus Group Faciliatation Materials

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

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Customer Service and You (25 Pack - Handbooks)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

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Customer Service Toolkit - DVD

New Release (2006)

Customize Your Training with 72 Situation-Specific High Quality Video Clips

Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee. Learn more

Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. Learn more

Communications Library - DVDs

This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. Learn more

Serving Customers — Helping People - DVD

Also Available for Online Video Streaming

In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service. Learn more