Managing Chaos: A Mozilla Story

Managers have spent the past few years in a bunker mentality, ruled by cost-cutting and bottom-line retrenchment. Now that headcount and expenses have been cut to the bone, attention to the top line must once again reign supreme. The future will be unforgiving if you don't know where to focus for maximum performance, and growth will be necessary for survival. Paradoxically, the secret is to draw on the old-fashioned values of hiring the right people, training, communicating, and motivating. As Rodek explains, your goal must be a company-wide commitment to teamwork and accountability, with a focus on the customer, and a common belief that profit is the only effective test of performance.