When the Phone Rings: Telephone Skills for Better Service - DVD

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call.

Those who answer the phones are speaking for everyone in the company. Make sure they have training.

This program teaches the following telephone courtesy skills:

• Customer service etiquette.
• Taking an accurate message.
• Handling transfers and multiple lines.
• Voice mail and leaving a message.
• Problem calls.

Duration: 20 minutes

Online Video Streaming Option:

• 1 Year Access via Internet or Intranet
• $4.25 per user 
• Minimum order: $85.00
• Streaming Set-Up Fee: 85.00 

Setting-Up Stream Video is Easy

We offer you easy and convenient ways to quickly get started streaming videos to learners in your organization. 

We offer two viewing options,  you may view courses over our partner's turnkey Learning Management System (LMS) or you may use your organization's own LSM or intranet. Both options are provided at the same affordable pricing.

• Use our Partners Video-on-Demand LSM Platform -  This options gives you the abiltiy to view videos over our LMS without any technical involement. We provide you with a Windows Media File and admisistrator password. Your employees long-on to to view the video over the internet on their desktops or laptops. Your company's account administrator has access to notification and may have tracking tools to ensure your training program meets its goals. Most videos are followed by a short post-training quiz, to assess learner knowledge and retention. 
• Use Your Company's LMS or Intranet Platform - You can license our video content for use on your intranet or Learning Management System (LMS)? By streaming our video training, you'll provide your employees with convenient access from their desktops, and on their schedules. 

Contact our support team for additional information and a quote today.