Customer Service Assessments
Living The Vision On The Job: Facilitator Kit
Through Living The Vision On The Job, participants learn how to develop and align their personal visions, missions, and values with those of their organization to become more self-motivated and productive. Learn more| Our Price |
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Rapid Skillbuilder Library - 2 Volume Set
The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more| Our Price |
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50 Activities for Achieving Excellent Customer Service w/CD
Activity Manual by Roy Bailey
Activities cover
- Understanding stress
- Types of stress
- Stress and performance
- Sources of stress
- Managing stress Learn more
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Customer Service Commitment Profile Facilitator's Guide
The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed. Learn more| Our Price |
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Customer Service Excellence - Facilitator Kit
Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more
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Customer Service Skills Profile Leader's Guide
This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. Learn more
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Customer Service Skills Profile Assessments 5-Pack
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Customer Service Training Repros - Binder
Now it's easy to provide employees with the customer service training they need. Customer Service Training Repros provides everything you need to conduct effective customer service training for your employees on 47 key topics, such as listening skills, the importance of customers and customer loyalty, spoken and written communication tips, dealing with difficult customers, and how to turn problem solving into opportunity. Learn more
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