Healthcare Training - Communication Skills
The Secret of Guest Relations (Healthcare Version) - DVD
Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations. Learn more
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Cultural Competency: Problem Solving (DVD)
This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. Learn more| Our Price |
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Healthcare Violence: Be Part Of The Cure - DVD
Healthcare facilities are no longer considered immune from the violence of the outside world. In one state alone, nearly 60 percent of hospital employees received injuries from patients or visitors. Protect your employees by teaching them how to spot potential violence and how to diffuse a hostile situation. Learn more| Our Price |
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Customer Service In Long-Term Care: Making It World-Class (DVD)
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class
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Age-Specific Care: Toddlers And Teens (DVD)
This program addresses the accreditation standards established by The Joint Commission. It covers: Learn more| Our Price |
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Combative Residents: Mirror Their Reality (DVD)
Length: 23 minutes
This important program discusses the problems, causes and various forms of combative behavior which occur in long-term care facilities and helps you learn how to prevent your employees from being victims of combative behavior. Learn more
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Age-Specific Care: Neonates And Infants (DVD)
Length: 23 minutes
Being able to apply age-specific care often depends on an understanding of the patient's and family's culture and using age appropriate communication skills.
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Difficult Behavior: Breaking Through - DVD
This important program discusses the strategies for handling patients whose behavior is difficult. Learn more
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Hazard Communication: It's A Two-Edge Sword (DVD)
As a healthcare worker, you have the responsibility to manage the R-I-S-K of the hazardous materials on site. This important program will teach you to Respond Immediately for Safe-Keeping and to use chemicals safely by getting to know your hazard communication program.
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How to Connect in Healthcare...in 90 seconds or less - DVD
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
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Patient Rights: Keep Them In Focus - DVD
Every patient entering your healthcare facility has an unalienable right to be treated with respect and courtesy, and to be fully informed about his or her healthcare every step of the way. This important program will teach your employees everything they need to know about preserving patient rights - and will help prevent costly lawsuits from occurring at your facility.
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Patient Safety: Coaching and Teamwork - DVD
Released - 2009
This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help. Learn more
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Clown - DVD
Healthcare Version also Available
Follow the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes. Learn more
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Lila's Story - Healthcare Customer Service (DVD)
Customer satisfaction does not happen accidentally. Learn more
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Customer Service: Natural As Child's Play - DVD
We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Learn more
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Managing Healthcare Stress - DVD
Anyone who enters a healthcare facility recognizes the stressful situations that can exist there. Every worker, from management to housekeeping, will benefit from viewing this program. Learn more
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Healthcare Violence (Manual)
This manual provides you with step-by-step guidelines to prevent violence from occurring in your facility. It covers the costs of violence, how and when to intervene, recordkeeping, and various forms and checklists.
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Fire Emergency: Initial Response & Evacuation - DVD
Drawing from sources such as the National Fire Protection Association and the American Hospital Association, reviews critical training which can help your employees, your patients and your facility survive when the heat is on.
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Biological Threats in Healthcare: Identify & Respond - DVD
Every day healthcare providers are exposed to potentially infectious bodily fluids. Today, workers must also be concerned about exposure to biological threats. Learn more
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Fire Safety: Operating Without Fires (Healthcare) - DVD
Provides information about causes of fires in operating rooms, how to prevent them and what to do if one occurs. Learn more
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Healthcare Safety Orientation - DVD
As a healthcare professional, you know that your patients continually rely on you for their health and safety - but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself. Learn more
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As Simple As Respect-DVD
Free Online Preview Available!
This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more
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Safety Puzzles for Healthcare and Health Services
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Communication Skills DVD
Communication is a process of creating shared understanding that includes speaking, listening and non-verbal cues.
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