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 Coaching & MentoringFree previews, government, education, consultant and non-profit discounts available on select DVD and video programs. Contact us for details.
 All time best-selling Coaching programs in the industry. Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team.
Let them know they matter...
Program Includes:
 Produced - 1994 Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Coaching for Results presents a three-step model to enable your mangers to introduce a coaching culture into your organization by:
The resource DVD expands upon this three-step model and shows coaching in practice. Three short programs examine:
Program includes: DVD (25 mins), Resource DVD (45 mins), self study DVD (25 mins), training guide, coaching resource guide and self study workbook.
 Help supervisors conduct difficult conversations with confidence through Providing Performance Coaching. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Giving feedback to employees can be tricky. No one likes to discuss negative feedback, and because we don’t normally focus on positive feedback, it can be uncomfortable as well. This program addresses giving employees honest feedback using a performance coaching environment. Supervisors will learn to give direct, tactful and honest feedback to employees, whether it is performance improvements or praise. In addition, the video features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources. Providing Performance Coaching also includes the following:
 Featuring John Cleese/ Release date: 2000 The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. This two DVD set includes the following programs:
Performance Matters: The Importance of Praise Free Preview
The benefits:
Performance Matters: The Need for Constructive Criticism Free Preview
The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes) The benefits:
TELLY AWARD WINNER! Mentoring is critical in today's organizations, but how do you learn to be a better mentor? What about the people being mentored — the mentees? How can they maximize the benefits of the time they invest? Insights to Better Mentoring is an educational program that presents 4 successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships. We'll explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring. Program Includes: Online Training Option:
This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This program features Dennis Franz, star of TV’s hit series NYPD Blue! Dramatizing the story of a manager who learns the value of feedback, it shows how positive enforcement can motivate even the most difficult employees!
Added features and benefits of DVD training include:
Length: 20 minutes
Produced - 1994 This pack offers the following training for managers: giving the team direction and information that will allow them to do the job in their own way; managing conflict constructively by helping the team resolve its problems; recognizing team strengths and encouraging others to see them; praising achievements and championing the team to outsiders; and monitoring the team's progress, giving feedback and coaching when necessary. The benefits
Program includes: DVD - drama based (27 mins), DVD - documentary based (37 mins), trainers guide, participants guide and handouts.
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 Everyone these days is talking about “coaching.” But do your employees understand what “coaching” really means? More importantly, do they practice it regularly? The workshop is organized into four sections. Sectionone helps participants understand their own coaching style, “read” the needs of others, identify the learning styles of others and set the climate for coaching. Section two focuses on how to assess alternative coaching methods and determine when and where to coach. Section three tackles how to create the time and opportunity to coach and find opportunities to build relationships. In four, participants will learn how to encourage communication and feedback, develop a long-term monitoring plan and review and adjust as they go. The Instructor’s Guide contains all you need to conduct a workshop – introductory notes, a suggested timetable, background notes, a trainer’s checklist, course notes, action planning and evaluation forms and a CD with PowerPoint slide masters. Instructor's Guide
 Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results. The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:
The Steps to Supervisory Success program include:
 These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs. Training Objectives
Training Methods
Time Guidelines
 Documenting Employee Discipline Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. The workshop comes with the activities, self-profiles, quizzes and other interactive techniques you need to engage participants and ensure learning sticks. This workshop will help participants:
The workshop is packed with tips and strategies for giving feedback, using impact words, coaching for change, writing performance objectives, identifying and dealing with personality types, identifying performance gaps, using the correct language and formats for documentation, documenting expectations of employees, and much more. Trainers can easily customize the workshop to fit your organizational culture and environment. An appendix section includes 12 reproducible forms for helping participants evaluate their coaching skills, detail development plans, create a Performance Enhancement Plan (PEP), and more.
Featuring John Cleese Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on their entire departments workload? The lesson of this timely program is a universal managers need to delegate their projects accordingly. As a result, they'll discover more time to coach the team.
VHS; Part 1: 9 minutes, Part 2: 29 minutes; includes leader's guide.
 Great news! The Performance Now software you count on to help you write effective performance reviews just got better! Do you struggle to write employee reviews? Do you put them off until the last possible minute and then stare at the blank page wondering how to begin? Would more effective communication with employees improve their performance? Could coaching help your employees' achieve their highest potential and improve their job satisfaction? If so, Performance Now 4.0 is just what you need! Performance Now 4.0 is the only software tool with built-in intelligence to help you track, manage and evaluate performance quickly and easily. CCHKnowledgePoint's exclusive Intelli-Textâ„¢ technology automatically writes clear, meaningful text based on the information you provide. Flexible enough to adapt to your present review system, Performance Now helps you become a better manager and get the best from your employees. By setting goals, tracking performance year-round and getting expert HR advice and coaching tips, you can easily move from monitoring performance to improving performance. Performance Now! provides:
Performance manager
A solid employee review is one of your strongest tools for managing personnel. Automatic ratings calculation.
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. Key Learning Points:
Complete Training Kit Components: DVD (full length video, companion SMART-START Coaching: It Takes Work, and TrainerTALK, VHS (19 minutes, Facilitator Guide (multiple agenda options),Reproducible Participant Materials, Reproducible Self-Study Guide, Online Program Resources and Trainer Pack Basic Training Kit Components: VHS (19 minutes), Facilitator Guide (multiple agenda options), Reproducible Participant Materials, Reproducible Self-Study Guide and Online Program Resources.
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