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 Coaching & Mentoring Release - 2009 It has never been more difficult to be a manager. The pressure to increase productivity and profits by doing more with less, while trying to corral a new high maintenance workforce that brings its own set of expectations and demands, has never been greater. All of this has led bestselling author and management consultant, BRUCE TULGAN, to declare the days of “hands-off” management officially over. IT’S OKAY TO BE THE BOSS is a humorous, highly entertaining call to action for managers, supervisors and leaders. Based on Tulgan’s bestselling book, this motivational video dispels the 7 myths that have created the current under-management epidemic at all levels of business. As Bruce says, “Follow any problem in business…bad service, missed deadlines, soggy fries...whatever. Everything is somebody’s job and everyone has a boss. Everything leads back to the boss.” Tulgan challenges managers everywhere to give up their “hands off = empowerment” style of managing and to re-engage with their employees - spelling out expectations, providing specific guidelines, correcting failure quickly and rewarding success even more quickly. IT’S OKAY TO BE THE BOSS provides leaders and managers a step-by-step guide back to being the boss their employees appreciate and deserve. Length: 27:00
IT'S OKAY TO BE THE BOSS includes...
 Often, employees don't really know WHAT they are supposed to do, or they don't really know HOW… Or they actually think they ARE doing it, or they think something ELSE is more important. This staff coaching video provides clear guidelines that will help you improving employee performance through mentoring and providing direction and feedback. There are four key steps to effective employee coaching:
This management training video shows you how to apply these essential performance coaching steps in productive ways that include your employees in the process. You'll learn to communicate specific expectations and to remove any obstacles that get in the way. And you'll learn techniques for further improving employee job performance through inspiring and mentoring employees who are already doing well—by pointing out what they could be doing even better! Formats: DVD
 Whether it be in basketball or business, a successful team is created by strengthening individual qualities and focusing them on a singular goal. A candid and engaging storyteller, VanDerveer shares the coaching methods that have helped her teams triumph, as well as what she has learned to avoid. Making honesty and positive reinforcement the cornerstones of her process, she explains her techniques for maintaining team unity and focus. Over a remarkable 27 seasons, Tara VanDerveer has claimed more than 600 wins. She has lead Stanford to two NCAA championships, five Final Four appearances, and ten Pac-10 Conference titles. She coached the USA Women's Basketball Team to an Olympic gold medal in 1996, and has been named Pac-10 Coach of the Year eight times.
 All time best-selling Coaching programs in the industry. Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team. Let them know they matter...
Program Includes:
 This Facilitators Guide enables a trainer to lead a half-day workshop administering, scoring, and interpreting, the Coaching Effectiveness Profile. Includes templates for development planning and 84 sets of coaching tips. Section 1 of the Facilitator’s Guide provides an introduction to coaching that can be used as a lecture primer in conjunction with a group exercise to introduce the topic. There are timing guidelines for the workshop and instructions on administering the assessment. The next 7 parts are short primers on each coaching competency covering a more detailed definition of the competency including a process model of the skill. There are experiential exercises with facilitator notes and handout copy masters wherever appropriate. Section 2 of the Facilitators Guide includes 84 sets of coaching tips, (12 per competency), designed to direct development for low scorers of each individual item (behavior) on the questionnaire. Each set of coaching tips expands the context of the behavior and provides several alternative best practices that can be used on-the-job to develop a specific skill.
There is a Personal Action Plan template and a Contract for Change that participants also get in either their assessment booklet or online report of results.
 Produced - 2000 The performance appraisal is one of the most significant opportunities a manager will have to help employees close the gap between actual performance and the performance needed to meet - and exceed - individual, departmental, and corporate objectives. This best-selling video provides viewers with a step-by-step plan for conducting candid, constructive performance appraisals, including ways to follow up the appraisal to maximize your employees' strengths and improve on their weaknesses. Learning Points:
Includes: Leader's guide and 24 minute DVD.
 Produced - 1994 Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Coaching for Results presents a three-step model to enable your mangers to introduce a coaching culture into your organization by:
The resource DVD expands upon this three-step model and shows coaching in practice. Three short programs examine:
Program includes: DVD (25 mins), Resource DVD (45 mins), self study DVD (25 mins), training guide, coaching resource guide and self study workbook.
 This program is also available for online training. See details below. Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organizations into the next century How Leaders Provide Performance Feedback explores the skills needed to support employee development in learning organizations. Topics include:
Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Help supervisors conduct difficult conversations with confidence through Providing Performance Coaching. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Giving feedback to employees can be tricky. No one likes to discuss negative feedback, and because we don’t normally focus on positive feedback, it can be uncomfortable as well. This program addresses giving employees honest feedback using a performance coaching environment. Supervisors will learn to give direct, tactful and honest feedback to employees, whether it is performance improvements or praise. In addition, the video features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources. Providing Performance Coaching also includes the following:
 Working in a retail environment means that you’re supervising a wide range of employees with varying levels of skill and enthusiasm. When those employees aren’t meeting your expectations, it’s up to you to give them some guidance; let them know something’s wrong and come up with a way to solve it. The lessons in this video aren’t limited to a retail setting nor are they only intended for problem employees. Use the tips presented here to motivate everyone on your staff, even those who are already doing well. $129.99 [Add to Cart] Featuring John Cleese/ Release date: 2000 The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. This two DVD set includes the following programs:
Performance Matters: The Importance of Praise Free Preview
The benefits:
Performance Matters: The Need for Constructive Criticism Free Preview
The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes) The benefits:
TELLY AWARD WINNER! Mentoring is critical in today's organizations, but how do you learn to be a better mentor? What about the people being mentored — the mentees? How can they maximize the benefits of the time they invest? Insights to Better Mentoring is an educational program that presents 4 successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships. We'll explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring. Program Includes: Online Training Option:
This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This program features Dennis Franz, star of TV’s hit series NYPD Blue! Dramatizing the story of a manager who learns the value of feedback, it shows how positive enforcement can motivate even the most difficult employees!
Added features and benefits of DVD training include:
Length: 20 minutes
Produced - 1994 This pack offers the following training for managers: giving the team direction and information that will allow them to do the job in their own way; managing conflict constructively by helping the team resolve its problems; recognizing team strengths and encouraging others to see them; praising achievements and championing the team to outsiders; and monitoring the team's progress, giving feedback and coaching when necessary. The benefits
Program includes: DVD - drama based (27 mins), DVD - documentary based (37 mins), trainers guide, participants guide and handouts.
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs. Training Objectives
Training Methods
Time Guidelines
 Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. The workshop comes with the activities, self-profiles, quizzes and other interactive techniques you need to engage participants and ensure learning sticks. This workshop will help participants:
The workshop is packed with tips and strategies for giving feedback, using impact words, coaching for change, writing performance objectives, identifying and dealing with personality types, identifying performance gaps, using the correct language and formats for documentation, documenting expectations of employees, and much more. Trainers can easily customize the workshop to fit your organizational culture and environment. An appendix section includes 12 reproducible forms for helping participants evaluate their coaching skills, detail development plans, create a Performance Enhancement Plan (PEP), and more.
Featuring John Cleese Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on their entire departments workload? The lesson of this timely program is a universal managers need to delegate their projects accordingly. As a result, they'll discover more time to coach the team.
VHS; Part 1: 9 minutes, Part 2: 29 minutes; includes leader's guide.
 Human Resource Executive Top 10 Training Product for 2002 Packaged Training Program Integrated Curriculum When an organization's people meet their performance targets, the organization succeeds. This collective success is directly related to how well managers help their people focus their energies and achieve significant results. Our comprehensive, highly-interactive HighPERFORMANCE Management (HPM) program shows managers, supervisors, and team leaders how to align individual employee efforts with organizational goals, measures of success, and objectives; clarify roles, responsibilities, and expectations; and redirect and/or reinforce behavior to support employee growth and performance. Following our proven Performance Management Cycle which seamlessly integrates all aspects of Planning, Coaching, and Evaluating participants learn how to develop and link Performance Plans and scorecards, prepare and give constructive feedback, and effectively evaluate employee performance. Skill-Based Program Content Unit 1: Planning Successful Employee Performance
Unit 2: Coaching For Peak Employee Performance
Unit 3: Evaluating Employee Performance
Facilitator Kit: The HighPERFORMANCE Management™ Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each HighPERFORMANCE Management™ Participant Kit includes materials listed below:
Facilitator Start-Up Package: The HighPERFORMANCE Management Kit; includes one Facilitator Kit and ten Participant Kits. Program Length: 2 Days/Flexible Training Options
 Govenment & Healthcare Version also Available! This course is also available for online training, see details below. These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. You'll visit an accounting office, a factory and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. Hector's not too keen on losing his own time on the line but in the end sees that teaching Arnold what he has learned over the years not only improves his coworker's skills and efficiency, but increases the entire shop's productivity. At the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching. Includes: 18 minute DVD or VHS and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Produced 2007
Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace. This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way. Key Learning Points:
Program includes:
 Help train supervisors to handle difficult situations with confidence! Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Conquering Difficult Conversations, available on DVD or VHS, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for and address situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees. This training series encompasses four individual training topics:
Each training program also includes the following:
This program is also available for online training. See details below. Coaching can have a profound effect on each of your employees performance. That's why Succeed by Coaching is essential for anyone who manages or supervises in today's hectic business world. From coaching special employee needs to coaching the most achieving employees in your organization, you'll learn how to establish mutual trust and straightforward communication. By doing this, you can increase the amount of goals reached, increase the number of problems solved, become noticed for your quality of business, and improve your own managerial performance! You'll Learn How To:
Program Includes: A 30 minute DVD, Audio CD, and Workbook Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
 Help Others Achieve Optimal Success Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Coaching For Peak Employee Performance enables participants to monitor and diagnose performance improvement needs and prepare for and give feedback to employees using a proven, four-step Feedback Planner. Skill-Based Program Content
Program Length: Half Day
Facilitator Kit:
Participant Kit:
 Renew your teams with this stimulating, hands-on training tool. Team Building Blocks gives your teams an easy-to-implement, effective, and enjoyable opportunity to practice and refine their problem solving and communication skills. Your teams will be motivated and stimulated by solving problems, reaching consensus, and resolving differences while involved with these experiential puzzles. The game comes complete with 14 wooden blocks and a 148-page activity manual, which includes 18 detailed activities, facilitator notes, post-activity commentary, and solutions. Exercises Cover
 Leaders achieve business objectives by optimizing their resources and the main resource being their people. As they develop, their value, contribution, and productivity increases. So, your primary management goal is to develop the competence, confidence, and commitment of your employees. Depending on their individual skill and confidence in a specific situation, you may need to define, guide, facilitate, and/or empower them. Participants in this program will gain an understanding of what it takes to be an effective leader, who can vary his/her leadership style. They will learn the behaviors used to initiate, influence, and sustain employee performance appropriate to a given situation and each employee's individual level of development. Skill-Based Program Content:
Facilitator Kit Our easy-to-use Facilitator Kit provides internal trainers and consultants with step-by-step instructions, comprehensive program content, and all the tools needed to conduct successful and highly-interactive training sessions. This kit includes the materials listed below and must be purchased to order Participant Kits:
Participant Kit:
 The Complete Mentoring Program is a comprehensive, unified, coherent, and practical approach that is directly based on valid and reliable professional research in the field of adult psychology. The entire program is centered in the mentoring model of interpersonal learning as a planned and collaborative initiative. All the materials are grounded in a theory of adult development that concisely describes the precise behavioral responsibilities of the complete mentor role and directly involves mentees as active and reflective learners. Many business, government, educational, military, religious, community, and health care organizations have incorporated Dr. Cohen's inventory, books, and video into their orientation and training programs for mentors, mentees, and program coordinators. Numerous doctoral dissertations have also been completed which utilized his books on mentoring theory and practice, with particular use of the Principles of Adult Mentoring Inventory. The Complete Mentoring Program Includes:
Additional material may be purchased separately.
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
 Here’s a great way for your leaders to gather feedback from sources all around them and learn to work better with their supervisor, peers, and direct reports. 360-degree feedback using SLTI provides the leader and the direct report with a powerful platform to review their supervisor/direct report relationship. How and why the leader has used a specific approach or strategy can be examined, as well as the direct reports perception of the approach or strategy being used. Few techniques have greater potential to initiate positive behavior change than 360-degree feedback with SLTI. Following discussion of the leader¹s feedback, there is a natural segue into clarifying roles and responsibilities, as well as a review of performance.
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