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Coaching & Mentoring

Free previews, government, education, consultant and non-profit discounts available on select DVD and video programs. Contact us for details.
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The Practical Coach - DVD

All time best-selling Coaching programs in the industry.

Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you.

Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team.

Let them know they matter...

  • For good work, When you see it, say it.
  • For poor work, Make it private, and positive.
  • For a dead-end performer, The Two Minute Challenge

Program Includes:

  • 1 24 minute video "The Practical Coach"
  • 10 Pocket Reminder Cards
  • 1 Workbook

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Coaching for Results - DVD

Produced - 1994

Free Preview

Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Coaching for Results presents a three-step model to enable your mangers to introduce a coaching culture into your organization by:

  • Introducing the problem in a non-threatening way and exploring the use of cause and effect questions
  • Drawing out a solution for the individual being coached, and checking understanding of ideas.
  • Agreeing a follow up plan and setting review dates

The resource DVD expands upon this three-step model and shows coaching in practice. Three short programs examine:

  • Coaching Skills ' which employs humor to show how coaching differs from other, apparently similar, people management skills.
  • Coaching Live ' a fly-on-the-wall documentary that illustrates successful coaching in real life.
  • Making a Case for Coaching ' Brooke Bond Foods has successfully introduced a coaching system in its production plants. By empowering staff to solve their own problems, the time taken over completing a vital task is cut from two days to two hours!

Program includes: DVD (25 mins), Resource DVD (45 mins), self study DVD (25 mins), training guide, coaching resource guide and self study workbook.

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Conquering Difficult Conversations: Providing Performance Coaching (DVD)

Help supervisors conduct difficult conversations with confidence through Providing Performance Coaching.

Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Giving feedback to employees can be tricky. No one likes to discuss negative feedback, and because we don’t normally focus on positive feedback, it can be uncomfortable as well.

This program addresses giving employees honest feedback using a performance coaching environment. Supervisors will learn to give direct, tactful and honest feedback to employees, whether it is performance improvements or praise.

In addition, the video features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources.

Providing Performance Coaching also includes the following:

  • (1) 34-Minute, Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video. (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

  • Conquering Difficult Conversations: Providing Performance Coaching (DVD) $299.99 [Add to Cart]
  • Conquering Difficult Conversations: Providing Performance Coaching (VHS) $299.99 [Add to Cart]
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Performance Matters Series: Importance of Praise & Constructive Criticism - DVD

Featuring John Cleese/ Release date: 2000

The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

This two DVD set includes the following programs:

Performance Matters: The Importance of Praise Free Preview
This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied. (Length: 21 minutes)

The benefits:

  • Addresses the reasons why managers don't praise
  • Shows the value of adding praise to the corporate culture
  • Makes managers aware that it's important to seek opportunities to praise staff
  • Provides six easily-remembered rules for praising staff correctly
  • Proves that praising is not a natural gift but a learnable skill

Performance Matters: The Need for Constructive Criticism Free Preview
Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff - yet it has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover they have done something wrong.

The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes)

The benefits:

  • Helps managers understand that criticism is an essential part of a manager's responsibilities
  • Shows why people should only be criticized for what they've done, not what they are
  • Emphasizes how criticism done badly can make things worse
  • Lays down seven rules for ensuring that criticism is conducted effectively and without acrimony

  • Performance Matters Series: Importance of Praise & Constructive Criticism - DVD $1,595.00 [Add to Cart]
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Insite to Better Mentoring - DVD

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TELLY AWARD WINNER!

Mentoring is critical in today's organizations, but how do you learn to be a better mentor? What about the people being mentored — the mentees? How can they maximize the benefits of the time they invest? Insights to Better Mentoring is an educational program that presents 4 successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships.

We'll explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization

Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring.

Program Includes:

  • 26 minutes DVD or Video - available in English or Spanish
  • Available via online streamed delivery or on DVD or VHS video
  • A comprehensive facilitation package accompanies the program and includes a facilitator's guide, PowerPoint slides, reproducible handouts and program transcripts

    Online Training Option:

    This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

  • Post training test and reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00

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    The Sid Story - DVD

    Free Online Preview

    This program features Dennis Franz, star of TV’s hit series NYPD Blue! Dramatizing the story of a manager who learns the value of feedback, it shows how positive enforcement can motivate even the most difficult employees!

    • Establish a positive, predictable working environment
    • Measure performance and give encouraging feedback
    • Planned spontaneous recognition

    Added features and benefits of DVD training include:

    • English and Spanish versions – many also include Portuguese
    • A customizable PowerPoint™ presentation
    • Informative training points and bonus material for refresher or training talk

    Length: 20 minutes

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    Team Leading - DVD

    Produced - 1994

    Free Preview

    This pack offers the following training for managers: giving the team direction and information that will allow them to do the job in their own way; managing conflict constructively by helping the team resolve its problems; recognizing team strengths and encouraging others to see them; praising achievements and championing the team to outsiders; and monitoring the team's progress, giving feedback and coaching when necessary.

    The benefits

    • Comprising of two videos: the first video (Team Leading) is drama based. It follows Penny Milgrove, used to tackling every problem herself, appreciate the benefits of enabling her team to solve problems themselves.
    • The second video (Enabling Teams) is documentary based, and examines the team culture of three different businesses.

    Program includes: DVD - drama based (27 mins), DVD - documentary based (37 mins), trainers guide, participants guide and handouts.

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    Pass It On: Coaching Skills for Managers - DVD

    Produced - 2007

    Free Preview

    Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too.

    Core program - key learning messages:

    • Identify The Goals - set targets
    • Promote Discovery - Don't just provide all the answers
    • Encourage - through praise and constructive criticism
    • Treat as equals
    • Admit your own mistakes
    • Listen actively
    • Follow up
    • Check on progress

    Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.

    • Pass It On: Coaching Skills for Managers - DVD $870.00 [Add to Cart]
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    Coaching Effectiveness Workshop Instructor's Guide

    Everyone these days is talking about “coaching.” But do your employees understand what “coaching” really means? More importantly, do they practice it regularly?

    The workshop is organized into four sections. Sectionone helps participants understand their own coaching style, “read” the needs of others, identify the learning styles of others and set the climate for coaching. Section two focuses on how to assess alternative coaching methods and determine when and where to coach. Section three tackles how to create the time and opportunity to coach and find opportunities to build relationships. In four, participants will learn how to encourage communication and feedback, develop a long-term monitoring plan and review and adjust as they go. 

    The Instructor’s Guide contains all you need to conduct a workshop – introductory notes, a suggested timetable, background notes, a trainer’s checklist, course notes, action planning and evaluation forms and a CD with PowerPoint slide masters. 

    Instructor's Guide

    • Coaching Effectiveness Workshop Instructor's Guide $189.99 [Add to Cart]
    • Coaching Effectiveness Workshop Participant Book $29.99 [Add to Cart]
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    Steps to Supervisory Success - (5 DVD Set)

    Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results.

    The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:

    • Program 1. - Peer Today, Boss Tomorrow
      Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. (DVD Length: 22 minutes)

    • Program 2. - It’s the Law: The Legal Side of Management
      In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. This program explores critical issues--hiring/firing, discipline, harassment, the ADA and more (DVD length: 22 minutes)

    • Program 3. - The Courage to Coach
      Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. (DVD length: 19 minutes)

    • Program 4. - Let's T.A.L.K.: Handling the Difficult Performance Appraisal
      How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let’s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better. (DVD length: 20 minutes)

    • Program 5. - I Wish My Manager Would Just...
      Twenty-five thousand employees can’t be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact--positive and negative--that their management styles have on employees. It’s a refreshing and honest look at the relationship between employees and managers. (DVD length: 16 minutes)

    The Steps to Supervisory Success program include:

    • 5 DVDs
    • Facilitator Guide for each program (with multiple agenda options)
    • Reproducible Participant Materials
    • Reproducible Self-Study Guide
    • Online Program Resources
    • Trainer Pack

    • Steps to Supervisory Success - (5 DVD Set) $3,719.00 [Add to Cart]
    • Steps to Supervisory Success - (10-Day Preview) $20.00 [Add to Cart]
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    50 Activities for Coaching and Mentoring

    These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

    Training Objectives

    • Introduce mentoring concepts and peer guidance techniques
    • Develop skills to express performance improvement goals clearly
    • Create open, trusting relationships
    • Refine managers' skills in providing constructive feedback

    Training Methods

    • Team games
    • Group discussions
    • Ice breakers
    • Role-plays
    • Questionnaires and written exercises

    Time Guidelines

    • 34 activities take 1 hour or less
    • 6 activities take between 1 and 2 hours
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    Documenting Employee Discipline Workshop

    Documenting Employee Discipline Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. The workshop comes with the activities, self-profiles, quizzes and other interactive techniques you need to engage participants and ensure learning sticks.

    This workshop will help participants:

    • Emphasize behavioral modification and corrective action – not punishment
    • Follow a systematic process for documenting performance issues
    • Be consistent when counseling to ensure understanding and acceptance of feedback
    • Identify their leadership style so they can better understand their reactions to various employee situations

    The workshop is packed with tips and strategies for giving feedback, using impact words, coaching for change, writing performance objectives, identifying and dealing with personality types, identifying performance gaps, using the correct language and formats for documentation, documenting expectations of employees, and much more.

    Trainers can easily customize the workshop to fit your organizational culture and environment. An appendix section includes 12 reproducible forms for helping participants evaluate their coaching skills, detail development plans, create a Performance Enhancement Plan (PEP), and more.

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    Helping Hand: Coaching Skills for Managers - DVD

    Featuring John Cleese

    Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on their entire departments workload? The lesson of this timely program is a universal managers need to delegate their projects accordingly. As a result, they'll discover more time to coach the team.

    • Identify the need
    • Plan the coaching program
    • Conduct the coaching
    • Monitor the results
    • Identify further needs

    VHS; Part 1: 9 minutes, Part 2: 29 minutes; includes leader's guide.

    • Helping Hand: Coaching Skills for Managers - DVD $870.00 [Add to Cart]
    • Helping Hand: Coaching Skills for Managers: VHS $870.00 [Add to Cart]
    • Helping Hand: Coaching Skills for Managers: VHS Preview $0.00 [Add to Cart]
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    Performance Now

    Great news! The Performance Now software you count on to help you write effective performance reviews just got better!

    Do you struggle to write employee reviews? Do you put them off until the last possible minute and then stare at the blank page wondering how to begin? Would more effective communication with employees improve their performance? Could coaching help your employees' achieve their highest potential and improve their job satisfaction? If so, Performance Now 4.0 is just what you need!

    Performance Now 4.0 is the only software tool with built-in intelligence to help you track, manage and evaluate performance quickly and easily. CCHKnowledgePoint's exclusive Intelli-Textâ„¢ technology automatically writes clear, meaningful text based on the information you provide.

    Flexible enough to adapt to your present review system, Performance Now helps you become a better manager and get the best from your employees. By setting goals, tracking performance year-round and getting expert HR advice and coaching tips, you can easily move from monitoring performance to improving performance.

    Performance Now! provides:

    • Coaching ideas for effective evaluations.
    • Share reviews to get valuable input from other managers or team members.
    • A tracking feature to measure employee goals.
    • Extract performance data for analysis or to update your HRIS.
    • Customize signature lines to add multiple levels of signatures to reviews
    • Automatic ratings calculation.
    • Access more detailed coaching ideas tailored for high and low achievers
    • A spell check, thesaurus, and language checker in log events and goals

    Performance manager

    • Set, track and measure goals and objectives.
    • Set reminders of upcoming reviews, performance milestones and due dates.
    • Provides expert advice to deal with performance issues properly and quickly.
    • Access past and present reviews for easy reference.
    • Employee log tracks performance year round. Access coaching ideas and expert, context-sensitive advice and tips.
    • Import employee data from your HRIS.
    • Transfer employee information and performance data from one manager to another.

    A solid employee review is one of your strongest tools for managing personnel. Automatic ratings calculation.

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    The Courage to Coach - Complete Training Kit

    Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace.

    Key Learning Points:

    • Trains supervisors in how to start effective coaching conversations
    • Provides a four-step coaching method applicable to any situation
    • Equips supervisors to address employee attitudes as well as performance

    Complete Training Kit Components: DVD (full length video, companion SMART-START Coaching: It Takes Work, and TrainerTALK, VHS (19 minutes, Facilitator Guide (multiple agenda options),Reproducible Participant Materials, Reproducible Self-Study Guide, Online Program Resources and Trainer Pack

    Basic Training Kit Components: VHS (19 minutes), Facilitator Guide (multiple agenda options), Reproducible Participant Materials, Reproducible Self-Study Guide and Online Program Resources.

    • The Courage to Coach - Basic Training Kit $795.00 [Add to Cart]
    • The Courage to Coach - Complete Training Kit $995.00 [Add to Cart]
    • The Courage to Coach for Retail - Basic Training Kit $795.00 [Add to Cart]
    • The Courage to Coach: Spanish - Basic Training Kit $795.00 [Add to Cart]
    • The Courage to Coach - VHS Preview $0.00 [Add to Cart]