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 New Releases!
New Release! Title VII of the 1964 Civil Rights Act forbids harass Harassment: A New Look introduces your employees to the novel manifestations of harassment. It features a diverse group of salon employees and their customers who share their personal experiences to highlight the devastating impact of:
Includes comprehensive leader's guide and PowerPoint Presentation on CD-ROM
Bias costs organizations billions in lost productivity, high turnover, and low morale, not to mention the risk of expensive litigation.
Course Package includes:
An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and for preparing foreign nationals to work in the United
Length: 55 minutes Explore the problems bedeviling the ethics-building efforts of organizations through this trilogy of programs from Dr. Marianne Jennings. The courses examine pressing topics, including the flaws of the gray-area myth, a lack of understanding why ethics matters, the culture of silence and fear of retaliation, and the pressures that compromise ethical decision-making. Using eye-opening stories and real-life examples, the programs provide strategies that can help you address, if not resolve these issues. Ethics Is A Competitive Advantage builds a strong case for why ethics matters and explains why the gray-area myth is detrimental to business; Speaking Up Without Fear explains how you can get around the culture of silence and draw out the issues in other ways; Ethical Leadership: Tone at all Levels explores how people can handle the pressure and how every employee sets the tone of an organization's ethical culture in word and deed.
This training program allows you to deliver effective and consistent safety orientation training, helping reduce costly incidents, injuries, damages, and turnover, while boosting productivity and morale. The affordable, ready-to-use Workplace Safety 101: A Guide for New Employees covers a broad set of key workplace safety topics, including ...
Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.
Learn these solutions:
• Responding with empathy
• Active listening
• Setting a limit
• Finding something to agree with
• Using “I” language instead of “You” language
• Disengaging to cool off
• Appealing to mutual self-interest
• Attacking the problem, not the person
Now, it is true that there are many things you CAN’T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.
Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Includes: This 50-page booklet accompanies the video and provides the opportunity to take a pre-test & post-test to evaluate knowledge of conflict resolution, understand common sources of workplace conflicts, grasp negative consequences, learn easy-to-use techniques, and much more!
Format: DVD
Duration: 17 Minutes
Length: 20 minutes In this course Dr. Marianne Jennings teaches the importance of the example that all employees are setting from the bottom to the top. Dr. Jennings uses the analysis of pressure, communication, personal complacency, and indifference to educate that the "tone" of ethics resonates with each and every employee.
 Release - 2009 It has never been more difficult to be a manager. The pressure to increase productivity and profits by doing more with less, while trying to corral a new high maintenance workforce that brings its own set of expectations and demands, has never been greater. All of this has led bestselling author and management consultant, BRUCE TULGAN, to declare the days of “hands-off” management officially over. IT’S OKAY TO BE THE BOSS is a humorous, highly entertaining call to action for managers, supervisors and leaders. Based on Tulgan’s bestselling book, this motivational video dispels the 7 myths that have created the current under-management epidemic at all levels of business. As Bruce says, “Follow any problem in business…bad service, missed deadlines, soggy fries...whatever. Everything is somebody’s job and everyone has a boss. Everything leads back to the boss.” Tulgan challenges managers everywhere to give up their “hands off = empowerment” style of managing and to re-engage with their employees - spelling out expectations, providing specific guidelines, correcting failure quickly and rewarding success even more quickly. IT’S OKAY TO BE THE BOSS provides leaders and managers a step-by-step guide back to being the boss their employees appreciate and deserve. Length: 27:00
IT'S OKAY TO BE THE BOSS includes...
Length: 20 minutes "Why do Ethics matter?" Through real-world examples, data, and research Dr. Marianne Jennings teaches why ethical organizations' performance and credibility in the marketplace is better than non-ethical organizations due to the sustainable business models that come from being ethical. Ethical Lapses Really Cost
Length: 20 minutes This course teaches the importance of speaking up and communicating when you are aware of a misstep, why it is everyone's responsibility, and how organizations can most effectively draw out the issues. Dr. Marianne Jennings educates on the importance of speaking up through data, personal research on whistleblowers, and real-world examples.
 Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. The employee version of this video details the ten warning signs of workplace violence, as seen from the employee perspective. The manager version provides supervisors with additional content, including guidelines for holding information-gathering meetings, confronting a bully, or terminating a problem employee. Order both manager and employee versions together to ensure your entire workforce becomes tuned in to what to look for and understands what they can do to lessen the chances of a violent encounter.
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality
In Part 1, service representative In Part 2, • Easy-to-use – includes facilitators manual designed by service experts • Highly engaging – quick-paced, lifelike scenarios show how to handle angry customer calls • Save money – broadcast-quality video while saving 60% off average training video price • Save time – quick program for efficient learning and behavioral change • Versatile – use for meetings openers, training sessions, and more Main Learning Points on how to handle angry customers • Allow customers to vent • Acknowledge customers’ feelings • Take ownership of the issue • Avoid blaming the customer • Focus away from emotions, toward issues • Collaborate with customer to solve problem Special Bonus! Facilitator's Guide on CD-ROM types of difficult customers • PowerPoint Presentation • Interactive Activities • Trainee Worksheet • Discussion Questions • Pre and Post-Training Assessment
 Duration: 54 Minutes A fundamental power shift is underway in relationships between organizations and customers. Traditional one-way, seller-to-buyer communication is evolving into a two-way dialog, as social media technologies give buyers a voice. With examples from Oracle, Southwest Airlines, Walmart, Comcast, and Starbucks, Charlene Li shows how companies can use social media tools to encourage that dialog and have more intimate, beneficial relationships with customers.
To get started, says Ms. Li, uncover what people want from you—whether it is product information, reviews from users, customer service attention, or input into product development. As you develop your communication strategy, start small, concentrating on how to meet the needs of your audience. Identify the “realist/optimist” in your organization who can jumpstart the process. Craft metrics and communication policies that align with your business goals. And then “prepare to let go” of absolute control. Charlene Li is publisher of The Altimeter blog and co-author ofGroundswell: Winning in a World Transformed by Social Technologies. A frequently quoted industry analyst, she has appeared on 60 Minutes, NewsHour with Jim Lehrer, ABC News, CNN, and CNBC. She earned her BA from Harvard College and MBA from Harvard Business School.
Duration: 59 Minutes When employees have the freedom and ability to act in the best interests of the company, performance improves. But does more freedom mean even better performance? Dr. Getz shares examples of phenomenal business results from companies whose leaders built total freedom-of-initiative organizations. These leaders understand that three universal human needs—intrinsic equality, opportunity for growth, and self-direction—must be met for all employees. To nurture and sustain the freedom culture, these leaders share their vision of the company so that employees can “own” it. Among his examples: the president of Finland’s successful cleaning services company, SOL, ensures intrinsic equality by having employees determine the office space design, furnishings, company logo, work schedules, job titles and job responsibilities. Insurance leader USAA provides growth opportunities for 21,000 employees through robust onsite training and support for college courses or business degrees. And manufacturing leader W.L. Gore champions self-direction in a unique and innovative culture built on individualized job responsibilities and fluid, situational leadership.
Isaac Getz, coauthor of Freedom, Inc., is a professor at the ESCP Europe Business School French campus, and was a visiting professor at Cornell and Stanford Universities and at the University of Massachusetts. He graduated in Computer Science, obtained an MS in Management Science, and PhDs in Psychology and in Management.
The changes to the FMLA can be confusing and supervisors can now be personally liable for non-compliance with and violations to the FMLA. Compliance training is more critical than ever.
Length: 19 minutes
Free Online Preview Program Highlights:
Dr. Carstensen, author of A Long Bright Future, is Professor of Psychology and founding director of the Stanford Center on Longevity. For more than twenty years her research has been supported by the National Institute on Aging. She received her BS from the University of Rochester and her PhD in Clinical Psychology from West Virginia University.
Duration: 54 Minutes Joel Kurtzman’s “new rules of employment” to instill common purpose are based on years of research and numerous interviews with top executives. From American Express’s Kenneth Chenault, to Michael Dell of Dell Inc., and Steve Wynn of Wynn Resorts, successful leaders align the interests of individuals with those of the organization. NASA in the 1960s, for example, offered employees a once-in-a-lifetime learning opportunity to tackle what they couldn’t do anywhere else, aligning their personal benefit with that of the space program. And they create leaders at every level of the organization by communicating and modeling what’s expected, and then providing feedback and celebrating successes.
Companies that achieve and sustain exceptional results over time are rare. Those that do are made up of people united by a common purpose—one that fosters hard work, sacrifice, and exemplary performance to accomplish the goals of the organization. Their leaders, whether at Disney, Google, or Staples, inspire a palpable sense of mission and provide the means for individuals to contribute as much as possible.
 Length: 15 minutes
This important program will help you educate and protect your employees against a threat of the H1N1 Flu. The program discusses the following important topics:
Added features and benefits of DVD training include:
This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace.
The manager version and its accompanying study guide offer additional content for managers and supervisors, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee. Managers are strongly encouraged to get support—from HR, security or other designated resources—if they feel uncomfortable or if there is any possibility of a violent reaction.
Even if your workplace does not experience threats that indicate immediate danger, proper training on the appropriate response to warning signs of violence will improve employee comfort levels, show due diligence, and help the overall mental health of your organization
Includes Study Guide: This 46-page booklet the topics covered in the workplace violence training video. Learn to do your part in preventing violence in the workplace through the examples of early warning signs from a manager's perspective. Includes discussion questions.
Length: 19 minutes Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class, which trains your employees to:
Added features and benefits of DVD training include:
Duration: 46 Minutes
Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordon’s strategies for successfully uniting teams center on his belief that communication is key. Start by sharing a unifying vision that rallies a team toward a common purpose. Stay positive on a daily basis, celebrate successes, and deal with negativity head on. Engage employees by helping them find their own personal vision and their own passion. Finally, focus on creating inspired, committed relationships, and those relationships will deliver top performance.
Jon Gordon is a speaker, consultant and author of numerous books, including 10 Rules to Fuel Your Life and The No Complaining Rule. He has been featured on CNN, NBC's Today Show and in Forbes, The Wall Street Journal and The New York Times. He is a graduate of Cornell University and holds a master’s in teaching from Emory University.
$129.00 [Add to Cart]
Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Stephen White is a leading expert on workplace violence. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. In this workplace violence training video, Dr. White draws from his experiences to dispel some of the common myths about workplace violence, while providing a better understanding of what you should be aware of to help keep your workplace safe. The employee version details the ten distinct warning signs that could foretell violence. It emphasizes the need for employees to speak up and get help if they notice anything that causes concern.
The Five Secrets of Communication: Business Edition - DVDNew Release! Produced - 2009 This breakthrough-training package includes a 47-minute DVD that provides easy, step-by-step lessons illustrated by videos of President Obamas own speeches. Presented by renowned communication expert Richard Greene, the creator of the 5 Secrets, the package is enhanced by multimedia supporting materials and is designed to quickly advance the presentation and public speaking skills of all participants. Employees that have the consistent ability to inspire and unite, to convey a vision of accomplishment and stimulate action in pursuit of a goal, and to articulate the companys mission and future, are invaluable assets in moving your organization forward. Mr. Greene has coached world leaders, CEOs and CFOs of Fortune 500 companies to strengthen their skills in business and personal communication, message development, media training, speech writing. He has demonstrated remarkable results in helping clients overcome the fear of public speaking, a service he provided to Princess Diana in 1996. In this DVD he demonstrates how every employee can learn and improve their communication with co-workers, customers and clients, while at the same time strengthening their connection with and commitment to the organizations mission. Includes: DVD, CD Support Package Includes: Facilitators Guide, Participant Workbook, PowerPoint Presentation and Reminder Cards Length: 47 minutes Category: Communication Leader's guide and other materials:
The Five Secrets of Communication: Business Edition - DVD $495.00 [Add to Cart] [View Cart] The Five Secrets of Communication: Business Edition - 7 Day Preview $0.00 
Phil McKinney, VP and CTO of HP’s Personal Systems Group, oversees long-range technical strategy and research and development. He is also general manager of the group’s gaming business unit.
FIRE is a four-step process for bringing creative ideas to life. Focus on what you’re going to pursue rather than wait for inspiration to strike. Ideate by brainstorming and asking the “killer questions.” Rank ideas to ensure they meet specific goals of the organization. Execute on the ideas with a staged rollout for validation. PO, or perspective and observation, bring the big picture to the process. When we broaden our perspective by knocking down ingrained blinders, and get in the field to directly observe problems or opportunities, truly creative ideas emerge.
 Release - 2009 Whether we pursue it, or it is forced upon us, CHANGE can make or break any business. The deciding factor is the attitude of the employees charged with adapting to the challenge of finding new solutions. Change and Innovation through Brainstorming is a fun and highly entertaining video designed to kickoff any team meeting with a sense of energy and optimistic enthusiasm. Hosted by comedian and national speaker John Sweeney, and based on his best-selling book, Innovation at the Speed of Laughter, John explores and explodes the most common myths and misconceptions that hamper effective brainstorming and challenges the team to accept the potential of every idea in their search for solutions. DVDs Includes: Meeting DVD - 15:00 minutes The 8 Secrets of a Brainstorming Session Look at Change as Fuel
Leader's DVD - 12:00 minutes Whether it is doing more with less or finding the next great new product or service this program prepares and inspires team leaders for the critical challenge of facilitating a dynamic and productive search for innovation. John Sweeney demonstrates practical techniques to engage each team member and create a safe environment by increasing the fun and decreasing the status in the room. As an added bonus, the DVD includes 4 extended scenes of John’s team warm-up exercises. Four Warm-Up Excercises - 9:00 minutes Four exercises that the Brave New Workshop uses to help team members get out of their heads. This is business improvisation at it's finest. See John Sweeney in action! Purchase Package Includes
 Produced - 2008 Free Online Preview The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness. This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments. Learning Objectives:
Program includes:
Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board.
 Every job has hazards and every employee has a role in their own safety--this complete training kit will get the message across for you. Topics take employees for A to Z including OSHA requirements. Give your employees the information they need to stay safe on the job. The interactive exercises and colorful graphics keep your employees involved and will get their "buy-in" to safety ownership. Key topics covered include
This easy-to-use kit makes training convenient, fast and thorough. It includes everything you need:
Help your organization comply with the Red Flags Rule with this new program. This course covers the law's salient points and provides guidelines to meet its stringent requirements. Keep confidential information secure, safeguard your reputation and protect your bottom line with this powerful program!
Added features and benefits of this DVD include:
Avoid embarrassing errors and make your best impression on customers and colleagues. Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn about:
• Email etiquette and best practices.
• Openings and closings.
• Proper formatting and subject lines.
• Grammar and punctuation.
• Writing “bad news” emails.
• Email customer service.
No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.
Format: DVD
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ment and discrimination based on a person's race, color, religion, sex and national origin. However, many recent forms of harassment, such as workplace bullying, are not necessarily covered by this landmark law. To address these threats, organizations must update their training and raise awareness.
