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Red Flags Rule: Preventing Identity Theft (DVD)

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Help your organization comply with the Red Flags Rule with this new program. This course covers the law's salient points and provides guidelines to meet its stringent requirements. Keep confidential information secure, safeguard your reputation and protect your bottom line with this powerful program!

 

  • Know the legal definitions of creditor, financial institutions, covered accounts and reasonable foreseeable risk
  • Grasp the four steps to Red Flags Rule compliance
  • Define and detect the five categories of red flags
  • Know how to respond to red flags

Added features and benefits of this DVD include:
 

  • English and Spanish versions
  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide
  • Red Flags Rule: Preventing Identity Theft (DVD) $695.00 [Add to Cart]
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Essential Safety Policies - Binder/Book

A strong workplace safety program will boost productivity and your employee's morale. BLR's Essential Safety Policies is an authoritative source of guidance and information to which managers and supervisors can turn not only in situations where the "right" course of action is unclear, but also in cases where they are tempted to act on memory or instinct.

With a policy manual to point the way, company managers and supervisors will be able to act swiftly and consistently.

The following policies are included:

  • Workplace Safety Management
  • Safety in the Workplace
  • Personal Protective Equipment
  • Work Rules
  • Accident Reports
  • Communicable Diseases
  • Workers' Compensation
  • Security Rules and Regulations
  • Workplace Contraband
  • Violence in the Workplace
  • Disciplinary Procedures
  • Fitness for Duty
  • Safety Programs

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    LEAKPROOF: 8 Privacy Principles

    Free Online Preview

    200 million data breach incidents have hurt American businesses and eroded consumer confidence. Each incident has cost, on average, a whopping $6.7 million - that's a loss of over $1 billion!

    Strengthen customer trust, tighten privacy policies and increase your bottom line with  LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

    Enhance your privacy policies through the following principles:

    • Collection Limitation
    • Purpose Specification
    • Data Quality
    • Use Limitations
    • Security Safeguards
    • Openness
    • Individual Participation
    • Accountability
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    Ethics: The L.O.G.I.C. of Right - DVD

      Release - 2009

    Free Online Preview

     Will your employees make the right decision? 

    • An employee receives a gift from a company that your organization is negotiating a contract with.
    • A fellow worker asked to punch the time card of a colleague who is running late.
    • Another employee is asked to reveal confidential information for the sake of profit and expediency.

    What would they do? We all face ethical decisions in the workplace, and in many cases the answer isn't black or white. Ethics: The L.O.G.I.C. of Right, will help your employees make the legal and ethical decision - no matter how difficult.

    Protect your organization from the cost of unethical behavior - devastating lawsuits, negative publicity, wasted time, loss of money, and low employee morale.

    Length: 22 minutes

     

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    It's OKAY to be the BOSS - DVD

    Release - 2009

    It has never been more difficult to be a manager. The pressure to increase productivity and profits by doing more with less, while trying to corral a new high maintenance workforce that brings its own set of expectations and demands, has never been greater. All of this has led bestselling author and management consultant, BRUCE TULGAN, to declare the days of “hands-off” management officially over.

    IT’S OKAY TO BE THE BOSS is a humorous, highly entertaining call to action for managers, supervisors and leaders. Based on Tulgan’s bestselling book, this motivational video dispels the 7 myths that have created the current under-management epidemic at all levels of business. As Bruce says, “Follow any problem in business…bad service, missed deadlines, soggy fries...whatever. Everything is somebody’s job and everyone has a boss. Everything leads back to the boss.”

    Tulgan challenges managers everywhere to give up their “hands off = empowerment” style of managing and to re-engage with their employees - spelling out expectations, providing specific guidelines, correcting failure quickly and rewarding success even more quickly.

    IT’S OKAY TO BE THE BOSS provides leaders and managers a step-by-step guide back to being the boss their employees appreciate and deserve.

    Length: 27:00

    IT'S OKAY TO BE THE BOSS includes...

    • It's OKAY to be the BOSS on DVD
    • Bonus Video - The Five Common Jerk Boss Scenarios
    • 10 Pocket Reminder Cards
    • Leader's Guide on CD-rom
    • Participant Guide on CD-rom
    • Self-Study Guide on CD-romIt's OKAY to be the BOSS on DVD
    • Bonus Video - The Five Common Jerk Boss Scenarios
    • 10 Pocket Reminder Cards
    • Leader's Guide on CD-rom
    • Participant Guide on CD-rom
    • Self-Study Guide on CD-rom

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    The Power of Positive Discipline - DVD

    Free Online Preview

    Produced - 2009

    The best way to discipline employees is to do it progressively, giving them a chance to turn their performance around and meet your expectations. Start with coaching and then move on to more severe measures, like verbal and written warnings, if necessary. This new video follows the stories of two employees, one whose priority seems to be fantasy baseball instead of his production report, and one who has a habit of showing up late. Learn the six steps that can show your problem employees the effect their behavior has on other members of the organization, and how it’s their responsibility to make a change or face the consequences.

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    Accountability Toolkit (Government Version) - DVD
    New 2009 Release!

    What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone -- from the top down -- must demonstrate personal responsibility and integrity.

    Designed specifically for government training, the 9 categories in this Toolkit, containing a total of 35 video clips, will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results. It only includes clips that are set in a government agency or take place in a "generic work environment" that could be a government facility.

    This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

    In these categories, the clips can be used to make the following points:

    ~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

    ~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

    ~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

    ~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

    ~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

    ~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

    ~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

    ~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

    ~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

    The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

    Program Includes

    • Chaptered video clips on DVD
    • Chaptered video clips on CD-ROM for importing into powerpoint presentations
    • Leader's Guide PDF on the CD-ROM
    • Flash Tutorial and Instructions on how to import video clips into a PowerPoint Presentation on the CD-ROM

    • Accountability Toolkit (Government Version) - DVD $695.00 [Add to Cart]
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    Dealing with the Irate Customer II - DVD

    Free Online Preview

    Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren’t enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they’re in a position to solve problems and possibly even make someone’s day a little bit brighter.

    • Dealing with the Irate Customer II - DVD $169.99 [Add to Cart]
    • Dealing with the Irate Customer II - Spanish - DVD $169.99 [Add to Cart]
    • Dealing with the Irate Customer II Study Guide $12.95 [Add to Cart]
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    Patient Safety: Coaching and Teamwork - DVD

    Released - 2009

    Free Online Preview

    This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help. Taken together, these principles address individual, interpersonal and systemic factors that affect patient safety: mindsets, attitudes, communication problems, SOPs and the processes and means by which healthcare is delivered.

    Added features and benefits of DVD training include:

    • English and Spanish versions, many also include Portuguese
    • A Customizable PowerPoint? Presentation makes training site specific; excellent for training different personnel and departments
    • Training Points outlines key learning points of your training; reinforces important safety points to your employees.
    • Chapterized Content with video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
    • Expanded Leader's Guide is an excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
    • Portable Convenience, perfect for those who train and travel! Includes ten employee handbooks.

      • Patient Safety: Coaching and Teamwork - DVD $445.00 [Add to Cart]
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    Resisting the Flu: How to Minimize Your Risk - DVD

    Produced - 2009

    Free Online Preview

    Every year it returns, and every year it costs employers billions of dollars in sick pay, lost sales and decreased productivity.

    This year could be worse.

    We've all heard about the threat of H1N1 or "swine flu." How it's spreading across the globe. How it's expected to hit hard this fall and winter as the flu season develops. How 40% of the population could eventually catch it.

    But here's some good news. You can reduce infection rates in your workplace by training your employees to follow a few simple habits that stop them from spreading sickness to their coworkers--and help them avoid getting sick in the first place.

    Some of these habits are just common sense: wash your hands, don't use your coworker's telephone or computer keyboard, cover your coughs and sneezes. But how do you get people to remember and actually do these things, day after day?

    Video training is an effective way to get through to employees and change their behavior. And our new release from Stanford, "Resisting the Flu" is designed to do just that. Your employees will respond to this documentary-style short film with its straight talk from Dr. Eric A. Weiss, Medical Director of Disaster Planning and Associate Professor, Stanford University School of Medicine.

    In plain terms, Dr. Weiss lays out a blueprint for keeping your employees healthy and for resisting infection by the H1N1 virus. His practical advice extends to taking care of sick family members in ways that protect the caregiver and stop the spread within employees' households. And if things take a turn for the worse, Dr. Weiss also describes clear danger signs that help viewers know the difference between symptoms that are typical--and those that require immediate medical help.

    Do your part to limit the reach of this new pandemic, and protect your business by training all your employees. Working together, we can all contribute to lessening the impact of this uniquely threatening illness.

    Length: 13 minutes

    • Resisting the Flu: How to Minimize Your Risk - DVD $99.99 [Add to Cart]
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    Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD

    DVD-Based training program that teaches strategies you can use to eliminate microinequities and promote inclusion. With Brigid Moynahan.

    The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness.

    This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments.

    Learning Objectives:

    • Recognize that the way we treat each other at work - the little things we do - has a big impact.
    • Learn to respond effectively to negative messages (microinequities) that can undermine our success.
    • Equip yourself with simple tools and strategies to make the workplace more inclusive.

    Program includes:

    • 22-minute DVD designed for flexible use
    • Leader's Guide: agendas for 3-hour and 1-hour workshops, detailed notes for facilitating intact and executive work teams
    • Participant Handouts
    • PowerPoint Presentations
    • 10 Desk Reminder Cards

    Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board.

    • Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD $995.00 [Add to Cart]
    • Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD 5- Day Rental $395.00 [Add to Cart]
    • Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD Preview $0.00 [Add to Cart]
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    Harassment Hurts: It's Personal - DVD

    Produced - 2009

    Harassment Hurts: It's Personal explores the pain and cost of harassment, covering such topics as age, race, sexual orientation, political affiliation, pregnancy, ethnicity, sexual harassment and much more. This program explains harassment and uses personalized stories and detailed legal and policy definitions to cover all types of harassment in organizations and workplaces. Harassment hurts us all--from individuals to entire companies--and Harassment Hurts: It's Personal is a comprehensive program under twenty minutes that explores issues of harassment, their ramifications and their remedies.

    Key Learning Points:

    • Understand and learn what harassment is and isn't.
    • Learn the different types of harassment and their negative ramifications.
    • Through individual narratives, learn the negative consequences of various types of harassment.
    • Explore sexual as well as other types of harassment.
    • For example, discrimination based on any differences such as sexual orientation, marital status, political affiliation and much more.
    • See how statistics demonstrate the prevalence of harassment in the workplace.
    • Learn how to speak up about harassment and where to turn if you are harassed.

    Program Includes: DVD, Meeting Opener DVD, Leader's Guide, Reproducible Participant Materials & PowerPoint Presentation on CD-Rom

    Length: 16 minutes

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    Ouch! That Stereotype Hurts - DVD

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    Produced - 2007

    Just one person speaking up can inspire others to do the same.

    Free Online Preview

    What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership.

    Why is OUCH! important?

    Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing.

    What Does OUCH! do?

    In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt.

    OUCH! Learning Objectives:

    • Understand the impact of stereotypes and biased statements, even when casually said.
    • Identify the most common reasons people sit silent in the face of bias and stereotypes.
    • Enhance skills for speaking up against stereotypes without blame or guilt.

    Program includes: 12 minute DVD or VHS video, Speaking Up Activity 5 min., OUCH! That Stereotype Hurts with vignettes 13 min., CD-ROM with Leader's Guide, Powerpoint presentation, 1 OUCH! book and 10 OUCH! reminder cards

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    Drop By Drop - Subtle Discrimination - DVD

    Free Online Preview

    Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? This diversity program, Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications of disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop.

    The program opens with an unhappy ending – the resignation of a frustrated employee. We then explore the workplace responsible for creating this situation. The program’s host engages and challenges the viewer with his strange perspective on our insensitive behaviors. He walks us through several examples of micro-inequities that could easily be avoided and then shares the key concepts for creating an inclusive and productive work environment: Put a stop to the disrespectful little “paper cuts” co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace with Drop by Drop.

    Key Learning Points:

    • CONSIDER: Listen, empathize, and follow the “platinum rule” by treating others as they’d like to be treated.
    • RESPECT: Show regard for all races, religions, cultures and ages and value the talents each person brings to the workplace.
    • LEARN: Be open to information about different cultures, customs and perspectives of your co-workers. Learn to communicate with kindness and clarity.

    Includes: A 19 minute DVD (English and Spanish versions – many also include Portuguese), comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Drop by Drop Handbook

    • Drop By Drop - Subtle Discrimination - DVD $945.00 [Add to Cart]
    • Drop By Drop - Subtle Discrimination - DVD Rental $295.00 [Add to Cart]
    • Drop By Drop - Subtle Discrimination - DVD Preview $0.00 [Add to Cart]
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    Diversity: Face to Face - DVD

    New 2008 Release!

    Free Online Preview

    Diversity: Face to Face is an innovative and unique training program that explores four main aspects of diversity in the workplace—stereotypes, similarities, unity and benefits—by listening to the stories and thoughts of characters who actually live and work in a diverse world. Through their eyes, we learn why diversity is so important, and are given the definitions and tools to understand more deeply our own roles in diverse workplaces, from smaller organizations to larger corporations. Everyone plays an important part in the complex mosaic that is our diverse world.

    Includes 4 minutes opener/closer - Opening Lines: Facing Diversity

    Key Learning Points

    • Stereotypes: Fully understand what stereotypes are and are not. Learn how stereotypes affect others and ourselves.
    • Learn how to recognize them and stop negative behavior.
    • Similarities: What we have in common is often what brings us together. Learn how to search for what we share rather than focus on what we disagree on.
    • Unity: Becoming a member of the team is important. Unity is an important goal for any organization. Learn how to “come together” instead of excluding ourselves and others.
    • Benefits: Explore the benefits and rewards of a diverse organization in ways you may have never considered! The world has changed, and because of the global marketplace, diversity is even more important than ever.

    Program Includes: DVD includes full length program plus OpeningLines: Facing Diversity (opener/closer), Leader's Guide, Reproducible Participant Materials, PowerPoint Presentation on CD-Rom and 25 Pocket Reminder Cards

    Length: 18 minutes plus 4 minute opener/closer