"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player. The hitch is that the rules of these cultures are typically invisible and these invisible rules are the cause of many misunderstandings as men and women work together on teams. In her thoughtful and lively presentation, Dr. Heim sorts out some of these INVISIBLE RULES. Among her insights: -- Men and women have radically different ideas of what it means to be a team player. -- Our meeting behaviors are different. For men, the meeting often doesn't happen in the meeting and women may not know this. -- Women often use disclaimers, hedges, and tag questions in their linquistic behavior which can backfire when talking to men. -- Our non-verbal communication is different. For example, when women nod it means "I hear you," while men nod in agreement. These differences are not right or wrong but they can result in confusion and conflict. By making these INVISIBLE RULES visible, Dr. Heim provides the basis or better understanding, communication and teamwork.
Available on DVD and VHS, length 34 minutes
Invisible Rules: Men, Women and Teams - DVD $495.00[Add to Cart]
The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' gender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS.
This is part II of a four-part of the Diversity Series that uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject.
In this video your audience confronts stereotypical definitions of gays, lesbians, men and women. Real people share their values, perspectives and workplace experiences relating to gender and sexual orientation.
Includes 20 minute video or DVD, reproducible leader's guide and participant workbook.
Streamed Online Video Training Optional:
This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access.
Online Training Option:
This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Post training test and reporting results 24/7
Certificates of completion
Digital copies of the support materials
Online Training Pricing:
1 to 1000 $6 per person
1001 to 3000 $5 per person
Minimum order for any one program $395.00
The Diversity Series: Gender and Sexual Orientation Workplace - DVD $625.00[Add to Cart]
The Power Dead-Even Rule and Other Gender Differences In The Workplace - DVD
Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other.
In her thoughtful and lively presentation Dr. Heim will explain some of the different rules of the male and female cultures and help viewers understand and learn to improve workplace communication between men and women instead of placing the blame on either gender.
Duration: (43 min)
The Power Dead-Even Rule and Other Gender Differences In The Workplace - DVD $349.00[Add to Cart]
Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. If you will learn to target your sales strategies with gender differences in mind, you will forge more collaborative relationships with your customers and increase your sales performance.
Duration: 30 minutes
Gender-Driven Selling Strategies - DVD $495.00[Add to Cart]
Women have profound emotional ties to other women. Even when a woman finds the male love of her life, the bonds she shares with female friends usually remain unshaken. However, when a woman gets promoted, who is OFTEN the first to attack? Other women, of course! In fact, relationships between women often polarize at two extremes: either they're truly wonderful or they're quite terrible. Why is this topic of critical importance today? Half of the workforce is women and when women are working well together, productivity and morale escalate throughout the entire organization.
Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach.
How do we take our discussion of sexual harassment beyond the obvious cases that everyone already recognizes as wrong and explore the more subtle issues that must be addressed if men and women are to be able to work together in an environment of respect?
Subtle Sexual Harassment Explores:
the abuse of power in the workplace
personal relationships and dating between employees
peer pressure to conform to a work group's sexual values
the challenges facing women or men in non-traditional work environments
organizational liability in sex harassment cases
rumors as harassment
and much more.
Program Contents
Program 1, The Issue is Respect, tackles complex issues. What one employee may consider sexual harassment, another may find perfectly acceptable. Both men and women can be and are victims of hostile work environments and subtle Quid Pro Quo behavior. The standards by which such behavior is measured are changing. Attorneys, psychologists, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues.
Program 2, Management's New Responsibilities,is an extension of the first program in both style and content. We examine the legal liability issues and questions of personal responsibility that managers and supervisors must face. We also explore how we can create a workplace free of sexual harassment, the elements of a good sexual harassment policy and how to handle complaints once they are received.
Support Materials
The Subtle Sexual Harassment series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated into the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.
Online Streamed Video Training Option:
Post training test
Trackable reporting results 24/7
Certificates of completion
Digital copies of the support materials
Customized for you at no additional cost - your logo, your polices and more
No need to download or install software - works with any standard browser
This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject.
The Diversity Training Series includes the following video modules:
Module I: On the Threshold of Change.
In this overview, you begin by exploring the broad definitions of human diversity: age, race, ethnicity, culture, gender, sexual orientation, marital status, physical status, economic class, education, religion, political ideology and more. Viewers learn how to manage the fear and bias that can be caused by these generalizations. (Length 20 minutes)
Module II: Gender and Sexual Orientation Workplace Issues.
In this video your audience confronts stereotypical definitions of gays, lesbians, men and women. Real people share their values, perspectives and workplace experiences relating to gender and sexual orientation. (Length 20 minutes)
Module III: Race, Ethnicity, Language and Religion Workplace Issues.
Now viewers see the often hurtful stereotypes, which have divided people along racial, ethnic and religious lines for centuries. A team of nationally recognized attorneys addresses the EEO issues. This video a very powerful dramatization. (Length 20 minutes)
Module IV: Age and Physical Ability Workplace Issues.
Real people share their experiences and perspectives on the key issues surrounding age and physical ability. A panel of legal experts clarifies the intent and principal provisions of the ADA. (Length 20 minutes)
Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.
Includes: Four DVDs or VHS videos, Leader's Guide and 10 Handouts. With the purchase of this series, you may make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.
Online Streamed Video Training Option Includes:
Post training test
Trackable reporting results 24/7
Certificates of completion
Digital copies of the support materials
Customized for you at no additional cost - your logo, your polices and more
No need to download or install software - works with any standard browser
Online Training Pricing:
1 to 1000 $6 per person
1001 to 3000 $5 per person
Minimum order for any one program $395.00
The Diversity Series - 4 DVD Program Set $1,875.00[Add to Cart]
Dialogue - Now You're Talking! Series - DVD
This program is also available for online training. See details below.
Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect.
Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program.
Program Contents:
Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes)
Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes)
Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes)
Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes)
Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation.
Online Streamed Video Training Option Includes:
Post training test
Trackable reporting results 24/7
Certificates of completion
Digital copies of the support materials
Customized for you at no additional cost - your logo, your polices and more
No need to download or install software - works with any standard browser
Online Training Pricing:
1 to 1000 $6 per person
1001 to 3000 $5 per person
Minimum order for any one program $395.00
Dialogue - Now You're Talking! Series - DVD $1,875.00[Add to Cart]
Dialogue - Now You're Talking! - Dialogue for Cultural Understanding $625.00[Add to Cart]
Dialogue - Now You're Talking! - Dialogue between Genders $625.00[Add to Cart]
Dialogue - Now You're Talking! - Dialogue among Generations $625.00[Add to Cart]
Dialogue - Now You're Talking! - Communicating in a Diverse World $625.00[Add to Cart]
Dialogue - Now You're Talking! Series - Online Preview $0.00[Add to Cart]
Workplace Violence Audio Conference on CD
Workplace violence goes well beyond the well-publicized incidents of co-workers being shot on the job. It includes threats and attacks by customers or clients, assaults by criminals, and even domestic disputes that spill over onto the jobsite. Assaults and homicide are now the second leading cause of fatal occupational injuries (after transportation accidents) – and women make up 61 percent of all victimized workers.
There’s no foolproof way to identify potentially dangerous employees or to completely prevent workplace violence. But you can control your risks by learning how to recognize the warning signs and enforcing proven policies to keep your employees safe while they work.
Learn the do's and don’ts of preventing workplace violence during our 90-minute audio conference. You’ll gain hands-on advice for establishing and enforcing standards of conduct for employees, disciplining (and terminating) employees who pose a threat, and dealing with the legal and financial risks of workplace incidents. Plus, you’ll have a chance at the end of this call to submit your own questions about violence on the job, via phone or e-mail.
You'll learn:
The “red flags” you (and your supervisors) should watch for when hiring and mentoring employees
How to identify possible threats from customers, criminals, or workers’ spouses and partners – and what to do about them
The best strategies for disciplining or firing workers who have shown violent tendencies
When (and how) to contact law enforcement officials about workplace violence risks
How federal laws like the Americans with Disabilities Act may affect the way you deal with employees involved in violent threats or incidents
What your attorney, your employee assistance program (EAP), and other resources can – and cannot – do to help you
The financial exposure and legal liabilities caused by workplace violence – from workers’ compensation claims to victims’ litigation – and how you can protect yourself
This audio conference was recorded on Thursday, September 27, 2007
About Your Speakers:
Jon D. Fishbane, Esq., is a partner in the Naples, Florida, office of Roetzel & Andress, an employment law firm with 10 locations around the United States. He focuses his practice on advising and defending employers on issues ranging from employee discipline and termination to ADA, FLSA, FMLA, and union matters. His clients include commercial retailers and construction companies, real estate developers, public agencies and schools, and international businesses. He earned his law degree from Indiana University.
Katrina Campbell, Esq., is the general counsel at Brightline Compliance, a Washington, D.C.-based human resources consulting and training firm that has provided advice and programs for more than 500 different companies and organizations. She has worked as an attorney with the national law firm McGuire Woods and served as in-house counsel for Capital One Financial Corporation and for AXA Equitable Life Insurance Company. She earned her law degree from Harvard University.
Workplace Violence Audio Conference on CD $199.99[Add to Cart]
Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD
Produced 2008
This course is also available for online training, see details below.
Leaders who understand how small acts can lead to big results are invaluable to an organization. This compilation DVD helps build that understanding. Containing four stand-alone videos plus two meeting openers, this set provides real-world examples of "average" people who did small things to focus and motivate others toward significant accomplishments--many times under trying circumstances.
Built from materials used in various FranklinCovey leadership workshops, these videos have contributed to the development of thousands of leaders worldwide. The stories will remind your team that they too can lead and bring about real results no matter what the situation may be.
Trim Tab A "trim tab" is a small rudder built into the big rudder of a ship, which makes it easier to change course. Similarly, in organizations, one small change effort can be the catalyst for bigger changes. This was exemplified by Madeline Cartwright, a school principal. After rolling up her sleeves and implementing small but symbolic solutions, she inspired staff, students, and parents to turn the school around.
A Legacy of Winning How would you like to manage an organization where some of your best employees leave every year? That's the reality of a collegiate sports team. Anson Dorrance, coach of UNC women's soccer, has done that for nearly 30 years. See how Anson uses a blend of performance measurement, purposeful practice and personal encouragement to bring out the best in all his players.
Store 334 Imagine a place where the employees don't want to work and the customers don't want to shop. That's just what Jim Dixon faced as the manager of the worst-performing supermarket in the district. After trying various methods, Jim hit upon the secret to motivational and revenue-producing success: Get each department to make one small improvement at a time.
Emma Brandon When she assumed supervision of a psychiatric facility, Emma Brandon found a staff that was simply "going through the motions". Rather than immediately instituting change, Emma took time to watch and understand what was going on, and why. As she involved employees (and patients) in decisions, held them accountable for results, and encouraged them to try new ideas--amazing successes were achieved.
Meeting Openers: Your Best Moment on transitioning strategies into goals; and Live Love Learn Legacy, inspirational thoughts for leaders; complete this powerful set.
Program Includes:
chaptered DVD
Discussion Guide, as a PDF on the disc, with suggestions on how to use the videos together or independently, and two pages of discussion points and questions for each video
Length: 9 minutes
Online Training Option
Pricing - $9.95 per user
Minimum order - $500
Users receive a post-test and certificate of completion. You set the test�s passing
grade.
You get an Administrator�s Page that shows who has logged on to take the training and the test score of each viewer.
Please contact us by email if you have more than 1000 users for special pricing options.
Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD $895.00[Add to Cart]
Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD Rental $495.00[Add to Cart]
Ordinary People, Extraordinary Results: True Stories of Great Leadership - Online Course $9.95[Add to Cart]
Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD Preview $0.00[Add to Cart]
The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization.
Duration: (41 min)
Conflict: The Rules of Engagement - DVD $495.00[Add to Cart]
Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately, neither gender is aware of these disparate norms and rules and often misread what is being communicated. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. The differences are not right or wrong but they can result in confusion and conflict. By making these Invisible Rules visible, Dr. Heim provides the basis for better understanding, communication and teamwork.
Duration: (33 min)
Invisible Rules (Revised) - DVD $349.00[Add to Cart]
