Books - Telephone Skills
25 Reproducible Activities for Customer Service Excellence
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service. Learn more
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50 Activities for Administrative, Secretarial, and Support Staff
One of the few resources that addresses the unique needs of support professionals
By Elizabeth Sansom and Christine Newton
This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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Learning Points: 89 Activities and Actions for Coaching Call Center CSR's
The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.
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Employment Law Guide in Your State - 2011
This guide will provide you with the latest state and federal employment laws and regulations necessary to ensure that you are in compliance. Knowing the proper way to handle HR issues is the only way to protect your organization. Learn more| Our Price |
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Managers Pocket Guide Series
The Managers Pocket Guide series is comprised of over 30 great Manager’s Pocket Guide titles, written by leading experts, and all in an easy to read form. New titles include the Manager’s Pocket Guides to Training, and Using Consultants. The Sample Pack is ideal for any reference library. Learn more| Our Price |
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Today In HR eNewsletter - FREE!
Today In HR Newsletter is a Monthly eNewsletter featuring articles, advices and ideas from industry experts. The newsletter delivers a diverse series of perspectives provided by human resources thought leaders, and delivers compelling updates on topics ranging from best practices for motivating employees, legal developments that affect how to do business, and much more.
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