Healthcare Training - Human Resources

Human Resources Management for Health Care Organizations: A Strategic Approach

This book is a comprehensive guide to the essential areas of health care human resources management, and is an immediately useful practical handbook for practitioners as well as a textbook for use health care management programs. Learn more

Disruptive Behavior: Too Great A Cost (DVD)

This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety. Learn more

Customer Service: Natural As Child's Play - DVD

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We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Learn more

Cultural Competency: Just Good Healthcare (DVD)

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs Learn more

Cultural Diversity In Health Care- East Meets West

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures. Special introduction and topic preview in Mandarin Chinese. (3 CE Contact Hours) Learn more

Workplace Violence for Managers: The Early Warning Signs - DVD

Video Streaming Also Available

This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace.  

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Cultural Diversity Series: Understanding Differences

This complete 6-volume set provides wonderful insight for foreign nurses and for those who work with foreign nurses. Learn the differences that influence eastern and western nursing. Learn more

Workplace Violence for Employees: The Early Warning Signs - DVD

Video Streaming Also Available

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Learn more

Harassment Is (Healthcare Version) - DVD

Released - 2005

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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Fire Safety: Operating Without Fires (Healthcare) - DVD

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Provides information about causes of fires in operating rooms, how to prevent them and what to do if one occurs. Learn more

Healthcare Compliance: Code Of Conduct - DVD

Now more than ever, it's important to have an effective Corporate Compliance program that sets the example of corporate responsibility, integrity and ethics for your entire staff. Compliance training is mandatory for all healthcare workers and failure to comply with healthcare laws and regulations can result in criminal indictments and huge fines! Learn more

Healthcare Personal Protective Equipment: Why Risk It - DVD

This important program covers the different types of PPE available and discusses how they can protect you from on-the-job hazards. Learn more

Healthcare Radiation Safety - DVD

Even if you don’t work directly with radiation, chances are in today’s healthcare environment that you’re working around it! That’s why your employees need to know how to practice proper radiation safety.

 

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Healthcare Violence: Be Part Of The Cure - DVD

Healthcare facilities are no longer considered immune from the violence of the outside world. In one state alone, nearly 60 percent of hospital employees received injuries from patients or visitors. Protect your employees by teaching them how to spot potential violence and how to diffuse a hostile situation. Learn more

Healthcare Safety Orientation - DVD

As a healthcare professional, you know that your patients continually rely on you for their health and safety - but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself. Learn more

How to Connect in Healthcare...in 90 seconds or less - DVD

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.

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Lila's Story - Healthcare Customer Service (DVD)

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Customer satisfaction does not happen accidentally. Learn more

Managing Healthcare Stress - DVD

Anyone who enters a healthcare facility recognizes the stressful situations that can exist there. Every worker, from management to housekeeping, will benefit from viewing this program. Learn more

Safety Orientation: Healthcare - DVD

As a healthcare professional, you know that your patients continually rely on you for their health and safety – but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself. Learn more

Sexual Harassment In Healthcare: New Perspectives - DVD

The cost of sexual harassment extends beyond the monetary and takes a significant toll on your employees' morale and retention. This program drives home key training points by focusing on the perspective of the victim. Learn more

Sexual Harassment: Is It or Isn't It? II For Healthcare - DVD

Sexual Harassment: Is It or Isn't It? II for Health Care makes workers aware of all the potential areas that may lead to accusations of sexual harassment. Learn more

The Secret of Guest Relations (Healthcare Version) - DVD

Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations. Learn more

Workplace Violence Healthcare-University-Late Night - A Safety Training Manual

 Manual over workplace violence in the healthcare, university, and late night job industries.

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As Simple As Respect-DVD

Free Online Preview Available!

This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more

Click 'n Train: Sexual Harassment - What Supervisors Need to Know PowerPoint

Recently, the Equal Employment Opportunity Commission (EEOC) received over 13,000 charges of sexual harassment, which amounted to charges of more than $37 million in monetary benefits. According to the EEOC, employers are always responsible for sexual harassment by a supervisor that leads to a tangible employment action. Learn more