Online Training - Customer Service

Dealing with the Irate Customer II - DVD

Also Available for Online Video streaming

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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When the Phone Rings: Telephone Skills for Better Service - DVD

Also available for online video streaming

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

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Creating the Repeat Customer - DVD

Video Streaming Also Available!

Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back. Learn more

Serving Customers — Helping People - DVD

Also Available for Online Video Streaming

In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service. Learn more

Telephone Customer Service: Basic and Advanced CSR Skills - DVD

Also Available for Online Video Streaming

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service. Learn more

Three Cornerstones of Customer Service and Selling - DVD

Video Streaming Also Available!

Teach your staff how to ask the questions that will lead to a sale, and how to listen to customers so that they leave with exactly what they want. Learn more

Serving Customers with Disabilities - DVD

Also Available for Video Streaming!

This program helps viewers increase their awareness of the special needs of customers who are disabled.

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The Multicultural Customer - DVD

This Program is Also Available for Video Streaming!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

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Wednesday's Touch - Every customer has a story... DVD

Also Available for Online Video Streaming

This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. Learn more

The ART of Customer Service - DVD

Also Available for Video Streaming

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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If Looks Could Kill - DVD

Produced in 2000

This Program is Also Available for Video Streaming!

This light-hearted program raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior.

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Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD

This Program is Also Available for Online Video Streaming!

This DVD-Based training program that teaches strategies you can use to eliminate microinequities and promote inclusion. The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity.

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The 5 Values of GREAT Customer Service - DVD

Video Streaming Also Available

Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. Learn more

The Customer Service Connection - DVD

In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers. Learn more

Sexual Harassment: Serious Business DVD

Video Streaming Also Available

Four office scenarios and one plant scenario show how to stop sexual harassment in the workplace. This sexual harassment training video explains the definition of unwelcome sexual conduct and shows the consequences of inappropriate workplace behavior.

 

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