Telephone Skills Training

When the Phone Rings: Telephone Skills for Better Service - DVD

Also available for online video streaming

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

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Telephone Customer Service: Basic and Advanced CSR Skills - DVD

Also Available for Online Video Streaming

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service. Learn more

The Angry Customer - New! (DVD)

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more

Telephone Courtesy: You Are the Company - DVD

This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more

Use the Telephone the Right Way DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Learn more

Customer Service Training Collection

This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

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Office Skills Series - DVD

Free Online Preview

This series of individual programs contains material that could be applicable to the following modules: dealing with difficult customers, reception or administration work, basic communication, completing daily work, workplace safety, organize and complete work activities, working effectively with others, using business technology, maintain business technology and much more.

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Telephone Skills at Work - DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more

Telephone Behavior: The Rules Of Effective Communication - DVD

Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Learn more

Call of The Mummy - DVD

This course is also available for online training, see details below. 

In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. Learn more

Call to Order - DVD

Produced - 1995

Free Online Preview

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Dealing With Angry Customers DVD

This program is for internal customers and external ones; for customers who are face-to-face and over the telephone. It describes how voice mail can help calm angry customers and offers suggestions for dealing with customers who are abusive or violent. Learn more

Just A Call Away 5-Part Series - DVD

One of the Best Customer Service / Call Center Telephone Skills Training Programs Availalbe!

Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Learn more

On the Receiving End Making Call Centers More Effective - DVD

Free Online Preview

This DVD course is also available for online training – Learn more Learn more

Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool. Learn more

Frontline Library - (10 DVD Set)

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Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Learn more

Improving Telephone Collections - DVD

A must for anyone in business who uses the telephone to collect receivables—in other words almost anyone offering a product or service in today’s world—this program covers such essential topics as: how to motivate debtors to pay their bills; how to get past the stall and overcome objections; how to prepare for a collection call; how the caller’s attitude affects results. Learn more

Cost-Effective Telephone System Management - DVD

This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes)

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It's Your Call: Connecting with Customers Over the Phone - DVD

Video Streaming Also Available!

Everyone can learn how to handle telephone calls smoothly and professionally with this telephone customer service DVD.

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Winning Phone Tips - DVD

Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Learn more

Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list. Learn more

Telephone Skills Training DVD Set

Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. Learn more

The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers Learn more

The Multicultural Customer - DVD

This Program is Also Available for Video Streaming!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

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50 Activities for Administrative, Secretarial, and Support Staff - Electronic Delivery

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. Learn more