Call Center Training
The Basics of Business Etiquette - DVD
The Basics of Business Etiquette how-to training program teaches you proper manners for business meetings, dining, greetings and more. Learn more| Our Price |
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Dealing with the Irate Customer II - DVD
Also Available for Online Video streaming
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Impressions Count - DVD
When people visit your workplace, what impression do they walk away with? Make sure the impression is a good one by making sure all employees follow the helpful guidelines to business etiquette revealed in this video. Learn more| Our Price |
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Just A Call Away 5-Part Series - DVD
One of the Best Customer Service / Call Center Telephone Skills Training Programs Availalbe!
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Learn more
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On the Receiving End Making Call Centers More Effective - DVD
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Call of The Mummy - DVD
This course is also available for online training, see details below.In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. Learn more
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Beyond the Basics: More on Incoming Calls - DVD
This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool. Learn more
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It's Your Call: Connecting with Customers Over the Phone - DVD
Video Streaming Also Available!Everyone can learn how to handle telephone calls smoothly and professionally with this telephone customer service DVD.
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Cost-Effective Telephone System Management - DVD
This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes)
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Improving Telephone Collections - DVD
A must for anyone in business who uses the telephone to collect receivables—in other words almost anyone offering a product or service in today’s world—this program covers such essential topics as: how to motivate debtors to pay their bills; how to get past the stall and overcome objections; how to prepare for a collection call; how the caller’s attitude affects results. Learn more
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Telephone Courtesy: You Are the Company - DVD
This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more| Our Price |
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Telephone Skills at Work - DVD
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more| Our Price |
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Telephone Customer Service: Basic and Advanced CSR Skills - DVD
Also Available for Online Video StreamingThis telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service. Learn more
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Telephone Skills Training DVD Set
Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. Learn more| Our Price |
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Use the Telephone the Right Way DVD
Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Learn more| Our Price |
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When the Phone Rings: Telephone Skills for Better Service - DVD
Also available for online video streaming
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.
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Telephone Behavior: The Rules Of Effective Communication - DVD
Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Learn more| Our Price |
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Phone Power - DVD
Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list. Learn more
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Use the Telephone the Right Way DVD
Master today's key skills and strategies for effective telephone use.
Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
You'll Learn To:
- Provide great service, turning phone calls into relationship builders
- De-magnify conflict over the phone through sensitivity
- Overcome the two root causes of poor telephone communication
- Vary timing, tone and word choice to enhance caller comfort
- "Check phone use attitude," follow the "two-ring rule" and more!
- Apply voice mail etiquette that's also efficient
Complete with DVD, CD audio and viewer's guide. Length: 24 Min.
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Winning Phone Tips - DVD
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Learn more
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. Learn more| Our Price |
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Power of Customer Service in An Instant - DVD
This program comes with an audio cd, DVD and a book and provides the basics needed in any organization to help improve customer service. It is not a lot of theory. Learn more
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The Angry Customer - DVD
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers Learn more| Our Price |
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