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Customer Service Articles & Resources

 Browse Articles & Resources

Collaboration by Difference - Harvard Business Review
Cathy Davidson, Duke University professor and HASTAC co-founder, shares new ways to collaborate, share, and learn, which make teams more productive.

Customer Service In Hospitality: A Question of Attitude
In any industry, there are certain expectations and standards with regard to customer service; however, within the hospitality business, clients are more demanding and unforgiving therefore the employees must continually “raise the bar” by going beyond all expectations. 

10 Tips for Improving Your Telephone Skills and Etiquette
In this fast and furious age we live in, one of the more important issues being addressed in the workforce is a lack of effective and proper telephone skills and etiquette.

10 Proven Steps To Dealing with an Angry Customer
It's very hard to keep your cool when dealing with difficult or angry customers. It's very hard to keep your cool when dealing with difficult or angry customers. After all, it's only human to get defensive and fight back or cave in and give them whatever they demand.

Why Providing Excellence in Customer Service is Essential to Every Business 
Customer service is the end-all to any company's success or failure. The customer is what provides the income that a company needs to thrive and determines whether or not a company can continue to stay in business.