Hospitality Training
Hospitality Stories - DVD
Produced - 1996
This five part series provides a documentary style examination of the working lives of young hospitality professionals in a range of settings, from the 5 star hotel to the small local motel. Learn more
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Supervision in the Hospitality Industry, 7th Edition
Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. Learn more| Our Price |
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The Guest (2nd Edition) - DVD
The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Learn more| Our Price |
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The Restaurant Training Program: An Employee Training Guide for Managers - Book
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 2-3 days delivery time. The book is not returnable. Learn more| Our Price |
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Five Star Hospitality DVD
In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin – a five star international hotel – and discover valuable lessons from the hotel’s experienced leadership and management team. Learn more| Our Price |
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Coaching in Hospitality DVD
This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. Learn more| Our Price |
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Marketing by Menu, 3rd Edition
Your most powerful marketing and management tool is a well-designed menu. Here is how to create one. A menu can make or break a restaurant. To be effective, it must be tailored to your business, help you make profit, and meet the expectations of your customers. Learn more| Our Price |
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Working in Socially Diverse Environments DVD
In this program we will identify the primary and secondary differences of diversity, the importance valuing diversity can play in the hospitality industry, and the role of management in supporting diversity in the workplace. Learn more| Our Price |
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Clubs and Gaming - DVD
This program looks at a variety of clubs, considers the different levels of service expected and examines the roles of the croupier, pit manager and the Tabaret Gaming Manager.
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Working in Successful Hospitality Teams - DVD
Creating a successful team environment in the Hospitality Industry is essential to an efficient and profitable business. Teamwork, team structure and communication are key elements in creating this successful team. This is particularly important in the Food and Beverage sector. Learn more| Our Price |
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Sexual Harassment: Is It or Isn't It? For Hospitality - DVD
Here are nine stop-and-discuss scenarios depicting examples of possible harassing behavior in a variety of hospitality environments. Learn more| Our Price |
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New Foods - DVD
Free Preview Changes and Advances in Technologies
The development of new food products occurs all of the time. Food products are developed as a result of consumer demand and industry economics. Learn more
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Introducing Hospitality - DVD
Provides an insight into how the hospitality industry has changed, its contribution to the economy, and what the current issues are for those working in the industry.
Length: 20 minutes
Produced: 1995
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The Difficult Guest & The Guest, 2nd Edition - DVD Combo
This best-selling video package has become the gold standard for how to handle customers and produce a positive outcome from difficult situations. Learn more| Our Price |
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Hotel Safety Series - Sanitation and Health For Food Service Workers - Video on DVD
Food borne illness is quite prevalent in the home, restaurants, hotels, retail establishments, even school cafeterias. Through someone's carelessness, micro‑organisms were allowed to get on the food such as chicken, beef, pork and a variety of other foods.
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New Food Trends - DVD
Produced 2006
A Case Study in Product Development
In this program we explore current trends in food and what influences the development of new food products. Learn more
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Introduction to Hospitality - DVD
The hospitality industry in Australia and globally is vast. It offers never ending career opportunities. Learn more
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The Difficult Guest - DVD
The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters
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If Only I'd... DVD
Employing a collection of dramaterized scenarios, this program covers the competencies relating to workplace procedures in health, safety and security. Learn more| Our Price |
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Dealing with the Irate Customer II - DVD
Also Available for Online Video streaming
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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SECURITY AWARENESS (HOSPITALITY)
This training program teaches hospitality employees how to be more aware of security and their surroundings. Discusses what to do in case a suspicious person or item is found a hotel. Learn more| Our Price |
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Hospitality - A Question of Attitude DVD
Produced - 2001
By profiling a range of professionals, this program gives a real 'feel' for the industry, exploring:
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Harassment Is (Hospitality Version) - DVD
Released - 2005
Video Streaming Also Available
Harassment represents one of the most destructive workplace issues faced by public and private employers today.
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Catering for an Event - DVD
Produced - 2004
Events and functions need careful planning and execution. This program examines a range of areas relevant to event or function catering. Learn more
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WAYMISH - DVD
>A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer Learn more| Our Price |
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