Communication Skills

Don't Hesitate Communicate - DVD

Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This program explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Learn more

Mixing Four Generations in the Workplace - DVD

This Program is Also Available for Online Video Streaming!

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.

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The Four Styles - DVD

Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. Learn more

Ethics: Speaking up Without Fear with Dr. Marianne Jennings (DVD)

This course teaches the importance of speaking up and communicating when you are aware of a misstep, why it is everyone's responsibility, and how organizations can most effectively draw out the issues. Dr. Marianne Jennings educates on the importance of speaking up through data, personal research on whistle-blowers, and real-world examples. Learn more

Negotiation as Decision Making: Getting (More of) What We Want- DVD

Even though everyone negotiates in daily life as well as in business, it is clear that resources are often left "on the table. Learn more

When the Phone Rings: Telephone Skills for Better Service - DVD

Also available for online video streaming

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

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Communication Skills that Build Winning Relationships - DVD

One of the biggest mistakes we make each day at work and in our homes is to underestimate the power of communication. We simply take for granted that communication really is a tool, and that it can help "make or break" us. Learn more

Plan, Write and Give a Winning Presentation - DVD

Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation, The Basics of How to Plan, Write and Give a Winning Presentation!

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Assert Yourself: Learning to Be Assertive - DVD

Free Online Preview

The aim of this program is to show staff what assertive behavior is and isn't, and how and when to be assertive.

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A World of Difference - Working Successfully Across Cultures - DVD

Free Online Business

The aim
To show how to overcome challenges and maximize productivity when managing a multicultural team.
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Conflict: The Rules of Engagement - DVD

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The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement.  Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. Learn more

The Power Dead-Even Rule and Other Gender Differences In The Workplace - DVD

Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Learn more

The Invisible Meeting - DVD

The Invisible Meeting demonstrates 6 effective techniques for making your conference calls more productive. This engaging program reveals the challenges and the virtual rules that both participants and meeting organizers need to know. The Invisible Meeting will make your conference calls more effective, saving your organization time and money. Learn more

How to Make Winning Presentations - DVD

One of the greatest fears for most individuals is making a presentation in front of one person or an entire group. The fear is real and, for many, it can be devastating to an otherwise promising career. Learn more

Changing Pace - Binder/Book

This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning. Learn more

The Mastery of Speaking as a Leader - DVD

Today's leaders must connect with their audiences in substantive ways that go far beyond the giving of information. Learn more

Criticism: Giving and Taking - DVD

Video Steaming Also Available

Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company. Learn more

Succeed by Listening in an Instant - DVD

In this video program you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. Learn more

The Power of Persuasion- DVD

Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence

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The Write Stuff - DVD

There is nothing like good writing. Good writing may stretch our imaginations. And, yes it may be difficult and time consuming. But the ability to communicate clearly and succinctly and have people understand what we are saying is critically important both in our business and personal lives. Learn more

Agreed! - DVD

No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. Agreed! sets out the process for working towards a win-win result, concentrating on issues rather than personalities, to finding common ground on which to build a creative solution.

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e-mail Essentials - DVD

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E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool. Learn more

Global One Series - DVD

A powerful yet easy-to-use tool for global business training, with Global One you'll command unlimited, on-demand access to tools to empower your employees to master all the essentials, from culture and communication, to leadership and teamwork.

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Body Language at Work: Non-Verbal Communication - DVD

Free Online Preview

The aim
To understand the importance and meaning of body language in the workplace.
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Communication Cornerstones: Building Trust (DVD)

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Trust is the currency of effective management, to be built by excellent communication skills. Learn more