Healthcare Training

Released - 2009

Free Online Preview

This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help. Taken together, these principles address individual, interpersonal and systemic factors that affect patient safety: mindsets, attitudes, communication problems, SOPs and the processes and means by which healthcare is delivered.

Added features and benefits of DVD training include:

• English and Spanish versions, many also include Portuguese
• A Customizable PowerPoint? Presentation makes training site specific; excellent for training different personnel and departments
• Training Points outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content with video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide is an excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience, perfect for those who train and travel! Includes ten employee handbooks.
  • Patient Safety: Coaching and Teamwork - DVD $445.00 [Add to Cart]

Produced - 2007

Teach your employees what it really means to consistently act with integrity -- the kind of integrity that leads to organizational excellence. Your trainers can promote ethical conduct in many areas including: billing and coding, quality of care, internal reporting, giving and receiving gifts, documenting retention, destruction of records, customer service, culture and community.

This program features the A.C.T. decision-making model:

• Analyze the situation
• Consider the consequences
• Take appropriate action

Learning Point Highlights:

• Communicates clear expectations regarding ethical integrity in the workplace
• Reinforces policies and procedures for addressing ethics and compliance
• Illustrates the use of the A.C.T. model in common work-related situations

Program Includes: A 17 minute DVD or VHS, CD-ROM with Facilitator's Guide, Facilitator Resources and Online Program Resources

• Integrity Every Day - DVD $695.00 [Add to Cart]
• Integrity Every Day - VHS $695.00 [Add to Cart]
• Integrity Every Day - DVD Preview $0.00 [Add to Cart]

Free Online Preview

Allergic reactions to natural rubber latex products are being recognized with increasing frequency among healthcare workers who use gloves and other products containing latex. This timely program contains guidelines for minimizing latex-related health problems while maximizing protection.

• What latex allergy is
• Types of reactions caused by latex
• Who is at risk for latex allergy
• What you can do to protect yourself

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Latex Allergy - DVD $445.00 [Add to Cart]

Released - 2005

Free Online Preview

Office, Industrial, Hospitality, Government, Healthcare & Retail Versions Available!Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

Harassment Is will help employees learn how to...

• Define harassment
• Identify the various types and forms of harassment
• Understand the negative impact of harassment
• Follow practical guidelines to prevent harassment
• Respond if they witness or become victims to harassment

Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

Online Training Pricing Option:

Free Online Preview

Recent studies show that over 8 million healthcare workers risk infection by Hepatitis B & C, HIV, influenza and tuberculois each day. What even more alarming is that these dangerous bacterial pathogens can be spread to patients, families and communities. Protect your staff with the proven infection-prevention measures included in this new program. Topics discussed include:

• General information on BBPs
• Infections control procedures
• CDC Standards and Precautions

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint' Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Infection Control In Outpatient Facilities - DVD $445.00 [Add to Cart]

Free Online Preview

We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Topics include:

• Knowing all types of customers
• Applying the “treat people how you want to be treated” method
• Using empathy instead of apathy
• Employing good communication skills with an emphasis on listening

Includes: 24 minute DVD, 10 handbooks and electronic leaders guide.

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Customer Service: Natural As Child's Play - DVD $545.00 [Add to Cart]

Customer Favorite!

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in Patient Diversity: Beyond the Vital Signs. You'll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand. This lack of understanding not only hampers communication, it delays proper treatment.

Patient Diversity clearly illustrates the importance of learning about your patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care.

Take, for instance, Mr. Lopez, who is quite vocal about his post-surgical pain. Nurses pay less attention to his moans, believing that, as a Latino, he will naturally respond this way to discomfort. When a doctor does finally examine him, it is clear he is suffering from internal bleeding at the site of his incision.

Or what about Mrs. Humphreys, who refuses medical care because she believes God is punishing her and medical intervention is useless? Trying to convince her that the hospital's tests are her only alternative does no good. What does? Approaching her with understanding: offering to phone her minister, encouraging her to see that perhaps God wishes her to have the help of this hospital's resources.

These and other poignant scenes examine the concerns faced in healthcare delivery every day. And though the challenges, patients and solutions are highly diverse, the basic principles are not.

Participants will learn they must:

• Learn about the beliefs and practices of their patient population
• Not only tolerate, but try to accept the different cultural practices of their patients
• Never forget they are treating an individual.

With our communities becoming more global every day, there is no better time for Patient Diversity: Beyond the Vital Signs.

Program includes - 18 minute VHS or DVD and leaders guide.

Online Training Option:
This program is also available for online training, click here for details

• Patient Diversity: Beyond the Vital Signs - DVD $595.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - VHS $595.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - DVD Rental $275.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - VHS Rental $295.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - VHS Preview $0.00 [Add to Cart]

Free Online Preview

Government & Healthcare Version also Available!

This entertaining program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape.

Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules.

With all the wit and wisdom of CRM's legendary film Remember Me, this film is sure to elevate the quality of your customer service from the inside out. An important training tool for new hires and a valuable reminder for seasoned employees.

Participants will learn about:

• Flexibility -- policies and procedures are no good if they alienate your customer and their needs
• Planning -- creating and implementing a solid plan of action increases efficacy
• Attitude -- it's not merely what is said, but how, that imparts critical messages to customers
• Measurement -- tracking progress provides effective tools for change

Program includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook

• Invisible Man Meets The Mummy - DVD $795.00 [Add to Cart]
• Invisible Man Meets the Mummy (Government Version) - DVD $795.00 [Add to Cart]
• Invisible Man Meets the Mummy (Healthcare Version) - DVD $595.00 [Add to Cart]
• Invisible Man Meets The Mummy - DVD Rental $275.00 [Add to Cart]
• Invisible Man Meets the Mummy: Workbook $5.00 [Add to Cart]

Free Online Preview

Physical violence, verbal or sexual abuse is a dangerous possiblity for healthcare staff during home visits. Kind words and streets smarts are not enough to insure their safety. Equip your home healthcare staff with the valuable information in, Personal Safety For Home Health Caregivers. This program teaches practical ways to defuse potentially violent situation and show your staff how to prepare for visits, set-up security measures and know assault-cycle awareness to prevent possible harm.

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Personal Safety for the Home Health Caregivers - DVD $445.00 [Add to Cart]

Free Online Preview

This course is also available for online training, see details below.

This newly-updated version shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.

It's a Dog's World shows:

• The patient experience from the patient's point of view
• Easy ways to reassure people at critical points in their medical journey
• The importance of respecting the patient's time, feelings and dignity
• How an unprofessional manner erodes patient trust
• Why follow-through is so important
• The fundamentals of patient-centered care

Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message!

Program Contents: Includes: 14 minute DVD, (including the 2nd and 1st Editions of It’s a Dog’s World 2nd Edition), Leader's Guide, CD-ROM with PowerPoint Presentation and PDF's of Participant Handouts, 10 Reminder Cards, 10 Post-It Notepads, 1 small Plush Dog,1 dog bone Pen, 1 dog paws ID Lanyard.

Online Training Option:
This program is also available for online training, click here for details

• It's A Dog's World (2nd Edition) - VHS $695.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - DVD $695.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - VHS Rental $275.00 [Add to Cart]
• It's A Dog's World (2nd Edition) - DVD Rental $275.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - DVD Preview $0.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - VHS Spanish Version $695.00 [Add to Cart]

We all know that healthcare professionals are busy -- now more than ever. Today's healthcare professionals require a wide range of skills in order to work effectively with patients and co-workers. That's why Business Training Media has created the Healthcare Training Library, a comprehensive collection of our best-selling healthcare programs that deal with important workplace skills like communication, handling conflict, patient diversity, harassment prevention, team building, leadership and more.

The Healthcare Training Library includes the following programs:

• It's a Dog's World
  Patient satisfaction is key to the survival of any healthcare organization, but you'd hardly know it by the way some patients are treated. In this humorous and all-too-true film, Bob the human is treated like a dog at his healthcare center while Max his dog is treated like a king at the vet's office. Program Includes a 13 minute DVD and Leader’s Guide

• Patient Diversity: Beyond the Vital Signs
  Today’s healthcare worker frequently encounters patients with different cultural, religious, and language backgrounds. This program shows them how to best handle these situations so that the patient feels understood and respected. Program Includes an 18 minute DVD and Leader’s Guide.

• Harassment Is... Healthcare Version
  Harassment is one of the most destructive workplace issues today. This special healthcare edition features realistic scenarios representing many different types of harassment and how medical workers can identify and avoid harassment claims. Program includes a 21 minute DVD in English, Spanish and Portuguese language versions, chaptered discussion segments, PowerPoint presentation and Leader's Guide to access as a CD-ROM on a computer

• Team Building: What Makes a Good Team Player? (Healthcare Version)
  Well-functioning work teams are critical to the success of any healthcare organization. Organizations depend on teams to achieve cost reductions, improve the quality of patient care, increase productivity and solve problems. This requires that teams, and the members of teams, achieve quality outcomes quickly and effectively. This insightful program focuses on the team player as the cornerstone of a productive and successful team -- and shows how team players can complement, challenge and inspire one another to new performance heights. Program includes a 20 minute DVD and leader's guide.

• Dealing With Conflict Healthcare Version
  This program gives healthcare workers true insight and the strategies for working through conflicts with less dependence on superiors. Conflict shifts the focus away from work by negatively impacting productivity. Surveys show that managers spend about 20 percent of their time on conflict resolution. As employees are asked to communicate with a greater variety of people, they need their own conflict management skills. Program includes a 20 minute DVD and Leader’s Guide.

• Communication in Healthcare
  Miscommunication in healthcare can lead to disastrous results. Here are the five steps necessary to turn confusion--in any healthcare setting--into clear communication that results in better patient care and better use of staff time. Program includes a 20 minute DVD and Leader’s Guide.

When you purchase the Healthcare Training Library, you'll save $297.00 over the regular price of buying each program separately.

(Free Ground Shipping within the US)

• The Healthcare Training Library - (6 DVD Set) $3,172.50 [Add to Cart]
• The Healthcare Training Library - (6 VHS Set) $3,172.50 [Add to Cart]
• The Healthcare Training Library - (Preview) $10.00 [Add to Cart]

Free Online Preview

This compelling program remains our best-seller year after year! It is a must-have for facility managers and administrators committed to providing optimal quality care for their patients or residents in their golden years. Designed to alert workers to the warning signs of elder abuse and the correct ways to report suspicious behavior.

• Find out the subtle forms of abuse, which many workers may not realize
• Define the different types of elder abuse and neglect
• Identify elders at the greatest risk for abuse
• Discuss your facility's elder abuse assessment and reporting policies

Added features and benefits of DVD training include:

• English and Spanish versions many also include Portuguese
• A Customizable PowerPoint Presentation makes training site-specific; excellent for training different personnel and departments
• Training Points outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience ? perfect for those who train and travel! Includes ten employee handbooks.

• Elder Abuse & Neglect: Show You Care - DVD $445.00

NEW!

Free Online Preview

According to CDC statistics, HAIs have endangered more a 1 million patient resulting in 90, 000 deaths annually. The costs the healthcare facilities can be staggering! With this new program, your staff will learn the common HAI causes and detailed prevention measures which include:

• PPE
• CDC Standard Precautions
• Contact
• Airborne
• Transmission
• Droplet-based

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint' Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

$445.00 [Add to Cart]

Free Online Preview

This program is short and to the point! It's ideal for retraining healthcare professionals who have already received initial training.

• Hepatitis B and C virus
• Human Immunodeficiency Virus (HIV)

Added features and benefits of DVD training include:

• English and Spanish versions many also include Portuguese
• A Customizable PowerPoint Presentation makes training site-specific; excellent for training different personnel and departments
• Training Points outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience perfect for those who train and travel! Includes ten employee handbooks.

• Bloodborne Pathogens: A Healthcare Refresher - DVD $445.00

These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. You'll visit an accounting office, a hospital, and a medical service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful.

At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker's orientation into their unit. Louise isn't too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker's skills and efficiency, but improves the entire unit's patient care and cost-saving abilities.

At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions, but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs.

You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching

Included: A 18 minute DVD or VHS.

• When the Coach is You! (Healthcare Version) DVD $595.00 [Add to Cart]
• When the Coach is You! (Healthcare Version) DVD Rental $275.00 [Add to Cart]
• When the Coach is You! (Healthcare Version) VHS Preview $0.00 [Add to Cart]