Healthcare Training

Length: 19 minutes 

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Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class, which trains your employees to: 

• Anticipate the patients' needs
• Minimize problems
• Speak and listen effectively
• Learning to follow up effectively
• Handle complaints successfully
• Be caring, conscientious, team-oriented and pro-active.

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks

Best-Seller!

Released - 2007

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This program addresses common issues that caregivers in a home health setting will face in treating a patient with Alzheimer's.  Join us as we discuss the stages of Alzheimer's and the modifications that can be made in the home to help these patients.

2 CE Contact Hours

Learning Guide Included 

Meets State Requirements for Home Health Personnel in Florida.

National Telly Award-Winner

Length: 15 minutes

Free Online Preview

This important program will help you educate and protect your employees against a threat of the H1N1 Flu. The program discusses the following important topics: 

• What is H1N1 Flu and how is it transmitted?
• What to do in case of exposure
• Symptoms and treatments
• Hand hygiene

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks. 

Length: 18 minutes

Free Online Preview

This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This must-see program uses specific scenarios to illustrate privacy dos and don'ts. 

• HIPAA basic overview
• Examples of when PHI communication is/is not permitted
• When patient authorization is required
• Patient rights
• Personal representatives
• Reporting and identifying violations
• Mandates of the Health Information Technology for Economic and Clinical Health (HITECH) Act

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks 

Length: 19 minutes

Free Online Preview 

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

Free Online Preview

This program covers proper hand hygiene guidelines and explores the prevention of slips and errors that are caused by acting without considering the consequences. Your staff will learn the step-by-step and CDC-approved handwashing process. The program discusses the following important topics:

• The reasons why we don't wash or decontaminate
• Hand hygiene 101
• How to change behavior

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

$345.00 [Add to Cart]

Length: 19 minutes

Free Online Preview

Protect your patient's privacy and security rights and comply with the HIPAA Security and Privacy Rules. This HIPAA training program sets the standard to ensure your facility's compliance. 

• Protected Health Information (PHI)
• Administrative and physical safeguards
• Physical access controls
• Device and media controls
• Transmission safeguards
• Incidental disclosures
• Security breach prevention
• Mandates of the Health Information Technology for Economic and Clinical Health (HITECH) Act

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

Length: 22 minutes

Free Online Preview 

This program focuses on the third provision in the nursing code of ethics pertaining to protection. Through scenarios and expert interviews, the program: 

• Addresses the importance of patient privacy and confidentiality
• Highlights the key mandate of HIPAA
• Explores the various ways nurses can successfully advocate for their patients
• Covers the importance of standards and review mechanisms and the role of an ethics committee
• Covers the challenging issue of identifying and acting on questionable and impaired practice

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What is Cultural Competency? In simple terms, it’s medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It’s considered 'cultural competency' and it’s a regulation in hospitals around the country. This program is designed to address the delicate nature of cultural competency.

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs

Additional content and insights to enhance the comprehension and retention of this critical information

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool. Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Cultural Competency: Just Good Healthcare (DVD) $545.00 [Add to Cart]
• Cultural Competency: Just Good Healthcare (DVD Rental) $200.00 [Add to Cart]

This award-winning compilation of programs includes valuable insight for patients, as well as essential training topics for healthcare professionals. This series is an excellent resource for both your staff and clients. This learning series include the following programs:

- Cardiovascular Nursing

- Cardiovascular Care for Assistants

- Living Through the Heart Attack

- Time to Shape Up

- Keep the Blood Flowing

6 CE Contact Hours

Learning Guides Included

Length: 22 minutes

Free Online Preview 

This program focuses on the second provision in the nursing code of ethics pertaining to commitment. Through scenarios and expert interviews, the program: 

• Addresses patient interests and the nurse's role as advocate
• Explores conflict of interest issues
• Explores the importance of collaboration in the workplace and the ethical issue of proper professional boundaries for nurses

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This brand-new video program will help you comply with HIPAA's Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. Your staff will learn the importance of protecting patient privacy and confidentiality under HIPAA's Privacy Rule.

• What is Protected Health Information
• Use and disclosure of protected health information
• Consent and authorization
• Patient rights
• Compliance
• Developing a HIPAA attitude.

Includes: 19 minute DVD

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• HIPAA: Privacy Compliance - DVD $445.00 [Add to Cart]
• HIPAA: Privacy Compliance (Handbooks/10 Pck) $29.00 [Add to Cart]

Free Online Preview

More people are infected with bloodborne diseases than ever before. Hepatitis B, HIV and AIDS remain enormous threats to your workers as patient after patient is admitted to your facility. This program will help protect your employees and ensure that your facility is in compliance with OSHA's Bloodborne Pathogens Standard (1910.1030). The course details the effects of the HIV, HBV and HCV viruses, how to use personal protective equipment and engineering controls to minimize the threat of exposure, and safe work practices to employ at all times to avoid transmission and infection.

• 'Bloodbugs'
• PPE
• Work practices
• Housekeeping
• Vaccination and reporting
• Exposure

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

Employee Version Preview

Manager Version Preview

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly.

The employee version of this video details the ten warning signs of workplace violence, as seen from the employee perspective. The manager version provides supervisors with additional content, including guidelines for holding information-gathering meetings, confronting a bully, or terminating a problem employee.

Order both manager and employee versions together to ensure your entire workforce becomes tuned in to what to look for and understands what they can do to lessen the chances of a violent encounter.