Healthcare Training

We all know that healthcare professionals are busy -- now more than ever. Today's healthcare professionals require a wide range of skills in order to work effectively with patients and co-workers. That's why Business Training Media has created the Healthcare Training Library, a comprehensive collection of our best-selling healthcare programs that deal with important workplace skills like communication, handling conflict, patient diversity, harassment prevention, team building, leadership and more.

The Healthcare Training Library includes the following programs:

• It's a Dog's World
  Patient satisfaction is key to the survival of any healthcare organization, but you'd hardly know it by the way some patients are treated. In this humorous and all-too-true film, Bob the human is treated like a dog at his healthcare center while Max his dog is treated like a king at the vet's office. Program Includes a 13 minute DVD and Leader’s Guide

• Patient Diversity: Beyond the Vital Signs
  Today’s healthcare worker frequently encounters patients with different cultural, religious, and language backgrounds. This program shows them how to best handle these situations so that the patient feels understood and respected. Program Includes an 18 minute DVD and Leader’s Guide.

• Harassment Is... Healthcare Version
  Harassment is one of the most destructive workplace issues today. This special healthcare edition features realistic scenarios representing many different types of harassment and how medical workers can identify and avoid harassment claims. Program includes a 21 minute DVD in English, Spanish and Portuguese language versions, chaptered discussion segments, PowerPoint presentation and Leader's Guide to access as a CD-ROM on a computer

• Team Building: What Makes a Good Team Player? (Healthcare Version)
  Well-functioning work teams are critical to the success of any healthcare organization. Organizations depend on teams to achieve cost reductions, improve the quality of patient care, increase productivity and solve problems. This requires that teams, and the members of teams, achieve quality outcomes quickly and effectively. This insightful program focuses on the team player as the cornerstone of a productive and successful team -- and shows how team players can complement, challenge and inspire one another to new performance heights. Program includes a 20 minute DVD and leader's guide.

• Dealing With Conflict Healthcare Version
  This program gives healthcare workers true insight and the strategies for working through conflicts with less dependence on superiors. Conflict shifts the focus away from work by negatively impacting productivity. Surveys show that managers spend about 20 percent of their time on conflict resolution. As employees are asked to communicate with a greater variety of people, they need their own conflict management skills. Program includes a 20 minute DVD and Leader’s Guide.

• Communication in Healthcare
  Miscommunication in healthcare can lead to disastrous results. Here are the five steps necessary to turn confusion--in any healthcare setting--into clear communication that results in better patient care and better use of staff time. Program includes a 20 minute DVD and Leader’s Guide.

When you purchase the Healthcare Training Library, you'll save $297.00 over the regular price of buying each program separately.

(Free Ground Shipping within the US)

• The Healthcare Training Library - (6 DVD Set) $3,172.50 [Add to Cart]
• The Healthcare Training Library - (6 VHS Set) $3,172.50 [Add to Cart]
• The Healthcare Training Library - (Preview) $10.00 [Add to Cart]

Produced - 2007

Teach your employees what it really means to consistently act with integrity -- the kind of integrity that leads to organizational excellence. Your trainers can promote ethical conduct in many areas including: billing and coding, quality of care, internal reporting, giving and receiving gifts, documenting retention, destruction of records, customer service, culture and community.

This program features the A.C.T. decision-making model:

• Analyze the situation
• Consider the consequences
• Take appropriate action

Learning Point Highlights:

• Communicates clear expectations regarding ethical integrity in the workplace
• Reinforces policies and procedures for addressing ethics and compliance
• Illustrates the use of the A.C.T. model in common work-related situations

Program Includes: A 17 minute DVD or VHS, CD-ROM with Facilitator's Guide, Facilitator Resources and Online Program Resources

• Integrity Every Day - DVD $695.00 [Add to Cart]
• Integrity Every Day - VHS $695.00 [Add to Cart]
• Integrity Every Day - DVD Preview $0.00 [Add to Cart]

Produced - 2008

Free Online Preview

Research shows that safety precautions have drecreased the number of BBP exposures on the job. This new program teaches your staff how to minimize exposure risk by using Standard Precautions, personal protective equipment and other safe work practices.

• Common BBPs: HIV, Hepatitis A, B, and C
• Infection control procedures
• Safe work practices
• Exposure response

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint' Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• BBP In Your World: Don't Risk It! - DVD $395.00 [Add to Cart]

Released - 2005

Free Online Preview

Office, Industrial, Hospitality, Government, Healthcare & Retail Versions Available!Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

Harassment Is will help employees learn how to...

• Define harassment
• Identify the various types and forms of harassment
• Understand the negative impact of harassment
• Follow practical guidelines to prevent harassment
• Respond if they witness or become victims to harassment

Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint

Online Training Pricing Option:

Recent studies show that over 8 million healthcare workers risk infection by Hepatitis B & C, HIV, influenza and tuberculois each day. What even more alarming is that these dangerous bacterial pathogens can be spread to patients, families and communities. Protect your staff with the proven infection-prevention measures included in this new program. Topics discussed include:

• General information on BBPs
• Infections control procedures
• CDC Standards and Precautions

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint' Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Infection Control In Outpatient Facilities - DVD $395.00 [Add to Cart]

Free Online Preview

We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Topics include:

• Knowing all types of customers
• Applying the “treat people how you want to be treated” method
• Using empathy instead of apathy
• Employing good communication skills with an emphasis on listening

Includes: 24 minute DVD, 10 handbooks and electronic leaders guide.

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Customer Service: Natural As Child's Play - DVD $495.00 [Add to Cart]

Customer Favorite!

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in Patient Diversity: Beyond the Vital Signs. You'll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand. This lack of understanding not only hampers communication, it delays proper treatment.

Patient Diversity clearly illustrates the importance of learning about your patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care.

Take, for instance, Mr. Lopez, who is quite vocal about his post-surgical pain. Nurses pay less attention to his moans, believing that, as a Latino, he will naturally respond this way to discomfort. When a doctor does finally examine him, it is clear he is suffering from internal bleeding at the site of his incision.

Or what about Mrs. Humphreys, who refuses medical care because she believes God is punishing her and medical intervention is useless? Trying to convince her that the hospital's tests are her only alternative does no good. What does? Approaching her with understanding: offering to phone her minister, encouraging her to see that perhaps God wishes her to have the help of this hospital's resources.

These and other poignant scenes examine the concerns faced in healthcare delivery every day. And though the challenges, patients and solutions are highly diverse, the basic principles are not.

Participants will learn they must:

• Learn about the beliefs and practices of their patient population
• Not only tolerate, but try to accept the different cultural practices of their patients
• Never forget they are treating an individual.

With our communities becoming more global every day, there is no better time for Patient Diversity: Beyond the Vital Signs.

Program includes - 18 minute VHS or DVD and leaders guide.

Online Training Option:
This program is also available for online training, click here for details

• Patient Diversity: Beyond the Vital Signs - DVD $595.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - VHS $595.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - DVD Rental $275.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - VHS Rental $295.00 [Add to Cart]
• Patient Diversity: Beyond the Vital Signs - VHS Preview $0.00 [Add to Cart]

Free Online Preview

Government & Healthcare Version also Available!

This entertaining program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape.

Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules.

With all the wit and wisdom of CRM's legendary film Remember Me, this film is sure to elevate the quality of your customer service from the inside out. An important training tool for new hires and a valuable reminder for seasoned employees.

Participants will learn about:

• Flexibility -- policies and procedures are no good if they alienate your customer and their needs
• Planning -- creating and implementing a solid plan of action increases efficacy
• Attitude -- it's not merely what is said, but how, that imparts critical messages to customers
• Measurement -- tracking progress provides effective tools for change

Program includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook

• Invisible Man Meets The Mummy - DVD $795.00 [Add to Cart]
• Invisible Man Meets the Mummy (Government Version) - DVD $795.00 [Add to Cart]
• Invisible Man Meets the Mummy (Healthcare Version) - DVD $595.00 [Add to Cart]
• Invisible Man Meets The Mummy - DVD Rental $275.00 [Add to Cart]
• Invisible Man Meets the Mummy: Workbook $5.00 [Add to Cart]

Free Online Preview

Physical violence, verbal or sexual abuse is a dangerous possiblity for healthcare staff during home visits. Kind words and streets smarts are not enough to insure their safety. Equip your home healthcare staff with the valuable information in, Personal Safety For Home Health Caregivers. This program teaches practical ways to defuse potentially violent situation and show your staff how to prepare for visits, set-up security measures and know assault-cycle awareness to prevent possible harm.

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Personal Safety for the Home Health Caregivers - DVD $395.00 [Add to Cart]

Free Online Preview

This course is also available for online training, see details below.

Today's healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference.

The key to delivering this kind of service is training. And, when it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World now in a fully revised 2nd edition.

Through the video, trainees experience a day-in-the-lives of Bob and his dog Max. After both are injured, they are seen by their respective healthcare providers. And while Bob is treated like a dog at his healthcare facility, Max receives the royal treatment at his vet's office.

Benefits:

• Depicts good and bad service in healthcare
• Increases awareness of patient expectations
• Helps staff see the part they play in keeping patients satisfied

Key Learning Points:

• the components of good and poor patient service
• The consequences of poor service
• How patients judge the quality of healthcare
• The value of continued quality improvement

Program Contents: Includes: DVD, (including the 2nd and 1st Editions of It’s a Dog’s World 2nd Edition), Leader's Guide, CD-ROM with PowerPoint Presentation and PDF's of Participant Handouts, 10 Reminder Cards, 10 Post-It Notepads, 1 small Plush Dog,1 dog bone Pen, 1 dog paws ID Lanyard. Length: 14 minutes

Online Training Option:
This program is also available for online training, click here for details

• It's A Dog's World (2nd Edition) - VHS $695.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - DVD $695.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - VHS Rental $275.00 [Add to Cart]
• It's A Dog's World (2nd Edition) - DVD Rental $275.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - DVD Preview $0.00 [Add to Cart]
• It's a Dog's World (2nd Edition) - VHS Spanish Version $695.00 [Add to Cart]

Free Online Preview

As of December 2001, The Centers for Disease Control and Prevention reported 57 documented cases of U.S. healthcare workers who have had seroconverted - developed antibodies - to HIV following occupational exposures. Twenty-six of these developed AIDS. Educate your employees on what they can do to ensure their safety from HIV exposure and infection.

• Definition of HIV
• When HIV becomes AIDS
• Symptoms
• Types of exposure
• Standard precautions

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

Additional handbooks are sold in packs of 10. Handbooks are sold with the program only.

• HIV/Aids: What Caregivers Need To Know - DVD $295.00 [Add to Cart]
• HIV/Aids: What Caregivers Need To Know - Handbooks (10 pack) $29.95 [Add to Cart]

These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. You'll visit an accounting office, a hospital, and a medical service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful.

At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker's orientation into their unit. Louise isn't too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker's skills and efficiency, but improves the entire unit's patient care and cost-saving abilities.

At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions, but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs.

You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching

Included: A 18 minute DVD or VHS.

• When the Coach is You! (Healthcare Version) DVD $595.00 [Add to Cart]
• When the Coach is You! (Healthcare Version) DVD Rental $275.00 [Add to Cart]
• When the Coach is You! (Healthcare Version) VHS Preview $0.00 [Add to Cart]

Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results.

The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:

• Program 1. - Peer Today, Boss Tomorrow
  Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. (DVD Length: 22 minutes)

• Program 2. - It’s the Law: The Legal Side of Management
  In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. This program explores critical issues--hiring/firing, discipline, harassment, the ADA and more (DVD length: 22 minutes)

• Program 3. - The Courage to Coach
  Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. (DVD length: 19 minutes)

• Program 4. - Let's T.A.L.K.: Handling the Difficult Performance Appraisal
  How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let’s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better. (DVD length: 20 minutes)

• Program 5. - I Wish My Manager Would Just...
  Twenty-five thousand employees can’t be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact--positive and negative--that their management styles have on employees. It’s a refreshing and honest look at the relationship between employees and managers. (DVD length: 16 minutes)

The Steps to Supervisory Success program include:

• 5 DVDs
• Facilitator Guide for each program (with multiple agenda options)
• Reproducible Participant Materials
• Reproducible Self-Study Guide
• Online Program Resources
• Trainer Pack

• Steps to Supervisory Success - (5 DVD Set) $3,719.00 [Add to Cart]
• Steps to Supervisory Success - (10-Day Preview) $20.00 [Add to Cart]

General Hospitable is filled with customer service tips your staff can put to use immediately. But more than just teach specific skills, it provides your healthcare team with a vision of what your facility can be when everyone sets their sights on consistently delivering top quality care to your patients.

• Avoid jargon and give patients all the information they need to make informed decisions
• Ease patient's anxiety by taking ample time to explain discharge information
• Solicit patients' problems so you can correct them
• Respect patients' privacy and knock before entering
• Safeguard patient confidentiality and avoid making negative comments where patients can overhear
• Practice service recovery by really listening, apologizing and resolving any problems

Program Contents: A 20 minute AVHS or DVD and Leader's Guide

Online Training Option:
This program is also available for online training, click here for details

• General Hospitable - Video $595.00 [Add to Cart]
• General Hospitable - DVD $595.00 [Add to Cart]
• General Hospitable: DVD Rental $275.00 [Add to Cart]
• General Hospitable - VHS Rental $275.00 [Add to Cart]
• General Hospitable - VHS Preview $0.00 [Add to Cart]

Free Online Preview

Avian Flu And General Pandemic Awareness provides a detailed look at what healthcare facilities can do to limit transmission of the Avian flu virus and control the threat. It starts by explaining the virus and examining the risk, which could become a pandemic with human to human transmission.

• How the virus is transmitted
• Symptoms of infection
• Detecting Avian influenza
• Preventing exposure and transmission with standard contact and airborne precautions
• Vaccines and treatment
• Preparing for the pandemic is essential NOW, send for
• Avian Flu And General Pandemic Awareness today.

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool. Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Avian Flu & General Pandemic Awareness - DVD $295.00 [Add to Cart]

This course is also available for online training, see details below.

In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. To keep loyal customers, then, it's crucial that every service opportunity, or "Moment of Truth," no matter how brief, make a great impression.

The Call of the Mummy uses entertaining, engaging vignettes featuring CSRs in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

Viewers will learn eight key skills for quality customer service:

• Use good communication skills
• Know your products and services
• Personalize the call
• Listen carefully to callers
• Encourage complaints
• Manage complaints with a service recovery plan
• Stay calm -- give feedback and offer a solution
• Recognize opportunities to make a sale

Program Includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook.

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Call of The Mummy - DVD $695.00 [Add to Cart]
• Call of the Mummy - Video $695.00 [Add to Cart]
• Call of the Mummy - DVD Rental $275.00 [Add to Cart]
• Call of the Mummy - Video Rental $275.00 [Add to Cart]
• Call of the Mummy - Video Preview $0.00 [Add to Cart]
• Call of The Mummy - Online Course $9.95 [Add to Cart]
• Call of the Mummy - Participant's Workbook $6.95 [Add to Cart]

This course is also available for online training, see details below.

This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline.

Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting.

Viewers learn how communication succeeds when it passes through 5 stages:

1. The Speaker launches a thought
2. The Language that is chosen is clear and uses specific words
3. The Environment is organized and free of distractions
4. The Listener interprets the message
5. Thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Communication in Healthcare - DVD $595.00 [Add to Cart]
• Communication in Healthcare - DVD Rental $275.00 [Add to Cart]
• Communication in Healthcare - DVD Preview $0.00 [Add to Cart]
• Communication in Healthcare - Online Course $9.95 [Add to Cart]

Released -2006

Do you really know how your patients and coworkers define respect and want to be treated? Discover how to create an inclusive work environment that enables the delivery of respectful and culturally-appropriate healthcare. Using powerful video scenarios, this high-impact program will create a deep awareness about our own mindsets and biases toward others and demonstrate how to resolve situations caused by hidden differences.

Today many hospitals are understaffed. With that in mind, Another Look: Defining Respect in Healthcare is designed for healthcare professionals and trainers to conduct high-impact training in just 60 minutes; allowing staff to receive critical training and return to the floor quickly.

This program features the C.A.R.E. model:

• C - Consider before you act
• A - Accept differences in others
• R - Respect others' feelings
• E - Engage in the process

Learning Point Highlights:

• Defines cultural competence and its importance in healthcare settings
• Helps employees recognize how their cultural mindsets color interactions with others

The JCAHO accreditation process includes several training requirements that must be met such as: teambuilding, diversity and leadership. Another Look speaks directly to these issues taking participants on a journey of discovery that helps teach the importance of creating an inclusive work environment that enables the delivery of respectful and culturally-appropriate healthcare.

Through educational programs such as Another Look: Defining Respect in Healthcare, staff will gain the skills required to help reduce conflict and increase effectiveness, boost morale, improve patient service and safety.

Program Includes: A 22 minute video or DVD in a stop-and-start format, Facilitator's Guide on CD-ROM including facilitator and online resources.

• Another Look: Defining Respect in Healthcare - DVD $695.00 [Add to Cart]
• Another Look: Defining Respect in Healthcare - Video $595.00 [Add to Cart]
• Another Look: Defining Respect in Healthcare - Video Preview $0.00 [Add to Cart]

This course is also available for online training, see details below.

Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This program gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors.

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the healthcare workforce - or more valuable to the organization in its pursuit of objectives.

Three scenarios in healthcare, personal and business settings dramatize the five positions taken by most people during conflict:

Participants will learn:

• Proven methods for recognizing conflict
• The five most valuable methods of conflict resolution
• The two basic dimension of human behavior in conflict situations
• How to take responsibility for conflict and its resolution

Program Includes: A 22 minute VHS or DVD, and Leader's Guide

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by emailif you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Dealing With Conflict (Healthcare Version) - DVD $595.00 [Add to Cart]
• Dealing With Conflict (Healthcare Version) - Video $595.00 [Add to Cart]
• Dealing With Conflict (Healthcare Version) - DVD Rental $275.00 [Add to Cart]
• Dealing With Conflict (Healthcare Version) - VHS Rental $275.00 [Add to Cart]
• Dealing With Conflict (Healthcare Version) - Online Course $9.95 [Add to Cart]
• Dealing With Conflict (Healthcare Version) - DVD Preview $0.00 [Add to Cart]

Produced - 2002

Ideal for high school and community college students, this three-part series spotlights nursing, a time-honored healthcare vocation, as well as two newer specialties for which few videos exist. The series features interviews with trainees in educational and real-world settings, and with professionals working in challenging clinical and commercial venues. The requirements and core procedures of each job are outlined, providing viewers with a basis for in-depth discussion and career prospect assessment. Viewable/printable instructor’s guides are available online. 3-part series, 15 minutes each.

• Working in Health Care - DVD $299.99 [Add to Cart]